tmobile is THE WORST cell phone carrier EVER! Their customer service is not personable, they lie about the quality of the service that they can provide and they give you the run around when you try to resolve an issue.
Worst of all, they use 'bait & switch'. They baited me and my family in by offering to pay all of our fees to switch/transfer service and pay off one phone that still had a balance. Simple, one would think!! Not with tmobile!
We had 4 phone lines.
When asked about it, they said it takes 6 months for us to receive money. They looked in their system and said we would receive $400! What the ***!
REALLY!!! 6 months later, as sprint is hounding us to pay them, tmobile says its in the mail! 10 months pass and not only did we never receive the money to pay off sprint, we never received the $40, Sprint has reported us to collections, and tmobile screwed over us (no we didn't enjoy it)! We're stuck paying off three phones that were already paid for when we had sprint.
and I just found out that they changed our plan without our knowledge or signed permission.
WHATEVER YOU DO...
NEVER USE tmobile AS YOUR CELL PHONE CARRIER! YOU WILL GET SCREWED AND THEY DON'T CARE!
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