We made a big mistake renewing a contract with T-Mobile. I know they stop this now, but in June 2012, we signed up for another two years because the representative offered an appealing plan we thought would save us some cash.
The representative promised, and we had our verbal agreement that our bill/statement will range from $175-$185. She even promised that it will not go over $200. Bam!!! our first bill came.. $265!!!.., I called customer service and the rep promised the same amount...., she said since it's new, I have to pay some fees (I called them "hidden fees"). Boom!!! second bill - $245!!! I called again and was promised the same thing as the first rep. The third bill came..., "no changes"... so I called and had the stated re-evaluated. After so many times talking to their representative (about 7-8 times), I was told that I got the cheapest plan which is $212. Still not the same as promised
Bottom-line here is..., T-MOBILE LIED TO US. We’re hooked until June 2014 with statement ranging from $220-$265. T-MOBILE never kept their promise.
ADDITIONALLY, T-MOBILE's connection is very poor. I cannot use my cell at work because of no signal. One time I was talking on the phone then suddenly I got cut off because of so many dead zones.
WARNING TO ALL.., DO NOT SUBSCRIBE WITH T-MOBILE!!!
Product or Service Mentioned: Tmobile Phone Service.
Monetary Loss: $720.