Product: Tmobile Warranty Clear all filters (7 of 7 reviews match)
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NEVER I repeat NEVER purchase a refurbished phone from Tmobile. I purchased an IPhone 5 for my 12 year old for her birthday. One month later, the screen started to pop out and a week after that it would not turn on. There is supposedly a 90 day warranty on refurbished...
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Tmobile Warranty
#744619
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I had purchased 4 Refurbished SONY Xperia phones when I joined TMobile. I was told these phones were waterproof. THEY ARE NOT WATER PROOF - The one side of the phone was not heat sealed correctly and my son had taken it in the pool with him and it accidently dropped...
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1.0
Product
Tmobile Warranty
I didn't like
  • Refund policy
  • Customer service - or lack thereof
  • Exchange policy
#697844
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I purchased my Samsung Note 4 and Tech21 case on November 16, 2014 (just about three months ago) at the TMO retail store on Nordhoff and Sepulveda in North Hills, CA (USA). Today, the little tab that keeps my Tech21 case closed broke off. I went to the store to...
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Anonymous
koolstorybro

Sorry you're losing out on $40, pleb.

4.0
Product
Tmobile Warranty
I didn't like
  • Customer service
  • Service
  • Customer support
#598562
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At a minimum, everyone I speak with at TMobile is friendly. However, we purchased a new iPhone 5 (Certified Pre-Owned) last week and it arrived with a stuck home button. I contacted TMobile the next day and the gal indicated they would do a "warranty exchange". They...
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1.8
Product
Tmobile Warranty
I didn't like
  • Customer support
  • Coverage
  • Service
#568149
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I got da new s4 and its in perfect condition but all internal audio just suddenly stopped working.... I did da warranty replacement and the *** clerk put in da wrong adress and decided to confirm it after they submitted the order, and told me to call customer service...
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Tmobile Warranty
#455821
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I bought a phone from them less than 6 months ago and it quit working completely. I took the phone off the battery charger then the phone shut itself off and won't turn back on. I contacted T-mobile customer care and spent at least a half an hour on the phone only to...
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Anonymous
jj75

@ Kooo and Toya, I purchased it through t-mobile. Thank you for the info about LG. I sent in the phone and they are going to fix it or send me a refurbished one. I guess I was...

Anonymous
Kooo

Did you buy your phone brand new through T-Mobile? If so, it has a one year warranty unless their is any physical and/or water damage.

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Tmobile Warranty
#434217
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T-mobile are thieves!!!! Please check your bill in detail EACH month (PHP warranty !!!) T-Mobile "used to be" a great company when they where small, Now because they have gotten bigger they are just as unprofessional and sloppy as MCI, SPRINT and AT&T is/was. T-Mobile...
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Tmobile Warranty
#334814
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