my contract with tmobile will be up in March. It can't possibly be soon enough.
Hidden charges, dropped calls, messages received 24 hours after the call and horrible customer service have made this year seem like an eternity. Today I called to pay my bill and the automated service just couldn't process my request. Once I was given to a representative she was as apologetic as she could be-and even she didn't sound surprised at my complaints.
And as usual-she just happened to not give me a confirmation number. No response to my complaints and its clear i'm not alone.