San Antonio, Texas
0 comments
Not resolved

After learning the hard way that my kindergarten son's school has never been able to reach me via telephone, Only a recorded msg that the call can not be completed as dialed, I contact Tmobile.

All in all I spent almost an hour on the phone, the tech even instructing me to call the school and have them call me, etc...

I do not work for Tmobile and and I don't receive a discount so I should not be treated as if I did. Nonetheless out of desperation I agreed to jump through all his hoops but no resolution was in sight. He offered me a $5 compensation, my monthly bill is over $300, so that was not acceptable but rather insulting.

I request a supervisor return my call.

Almost 9 hrs later I log into my Tmobile app and give msgr a shot.I ask for help and this is the response they offer:

Review about: Cellphone Service.

I didn't like: There lack of taking care of there customers issues, No service no refund, Billing department, Rude, Sarcasm.

Review #943494 is a subjective opinion of a user.

1.5
Price Affordability
Warranty
Product or Service Quality
Style and Design
Billing Practices
Reliability
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Coverage Area
Website
Customer service
Diversity of Products or Services
Discounts and Special Offers
Value for money
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Tmobile?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I been call tmobile, because they dont want to hear me compalint they keep disconnected my call and i have a photo to show how many time i call them..." Read more
"Every month I refill my account to pay my cellphone. $35 each month. This month TMobile took the liberty to change the amount of my payment with no rights..." Read more
"Directv account number:76802935Within the past 7 months I have encountered a repetitive problem with Directv's install that has caused damage to my Yamaha A.V.R. and Mitsubishi TV. The first time..." Read more
"He's a big fraud, he will tell iPhone 5s/6/6-plus at cheaper rates like 400$, 600$.. Once you order for the mobiles, he will tell you to deposit 90$ as clearance..." Read more
"This man is a sexual predator he known to take women rob them and leave them helpless sometimes takes to another town. He preys on young singles mothers usually in..." Read more
"Last year I found out I have celiacs disease, and immediately went on a gluten free diet. I am so glad I have a friend that educated me on what..." Read more
"I was excited at the idea of coordinates collection to put down the coordinates of where my wife and I met and have it stamped on a piece of jewelry..." Read more
"They were only helpful until they had my money! I ordered the shoes and paid the extra money to try them before having them dyed to insure proper fit. They..." Read more