San Antonio, Texas
0 comments
Not resolved

After learning the hard way that my kindergarten son's school has never been able to reach me via telephone, Only a recorded msg that the call can not be completed as dialed, I contact Tmobile.

All in all I spent almost an hour on the phone, the tech even instructing me to call the school and have them call me, etc...

I do not work for Tmobile and and I don't receive a discount so I should not be treated as if I did. Nonetheless out of desperation I agreed to jump through all his hoops but no resolution was in sight. He offered me a $5 compensation, my monthly bill is over $300, so that was not acceptable but rather insulting.

I request a supervisor return my call.

Almost 9 hrs later I log into my Tmobile app and give msgr a shot.I ask for help and this is the response they offer:

Review about: Cellphone Service.

I didn't like: There lack of taking care of there customers issues, No service no refund, Billing department, Sarcasm.

Review #943494 is a subjective opinion of a user.

1.5
Warranty
Reliability
Product or Service Quality
Diversity of Products or Services
Discounts and Special Offers
Advertised vs Delivered
Value for money
Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Coverage Area
Website
Billing Practices
Style and Design
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Tmobile?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like