Tmobile Mobile Phone Service Review from San Antonio, Texas

16 of 882 Tmobile reviews

After learning the hard way that my kindergarten son's school has never been able to reach me via telephone, Only a recorded msg that the call can not be completed as dialed, I contact Tmobile.

All in all I spent almost an hour on the phone, the tech even instructing me to call the school and have them call me, etc...

I do not work for Tmobile and and I don't receive a discount so I should not be treated as if I did. Nonetheless out of desperation I agreed to jump through all his hoops but no resolution was in sight. He offered me a $5 compensation, my monthly bill is over $300, so that was not acceptable but rather insulting.

I request a supervisor return my call.

Almost 9 hrs later I log into my Tmobile app and give msgr a shot.I ask for help and this is the response they offer:

This review is a subjective opinion of a user.
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More Review Details

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Product or Service Quality
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  • What I liked
      No items
  • What I disliked
    • There lack of taking care of there customers issues
    • No service no refund
    • Billing department
    • Rude
    • Sarcasm

Reason of review:
Poor customer service
Product or service
Cellphone Service
Review category
Telecommunications
review #943494

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