Manufacturer: Tmobile Category: Phone Services Clear all filters (23 of 23 reviews match)
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I asked for and talked to a supervisor who put me in touch with actual T Mobile (not sure who it was for the customer service number that I called). They are about as useful as a rubber crutch! I am REALLY glad I never activated this account if this is how they...
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Anonymous
Katlin

STILL no refund

katxox
katxox

Someone at TMobile is actually looking for the phones I returned. Still, not optomistic....

1.0
I liked
  • Not much to like
I didn't like
  • Refund time
#1026155
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We spent three hours in the store switching to T-Mobile with the following promised: 1. Up to $650 per line that T-Mobile would pay directly to Sprint to cover cancellation charges, paying off phones, and fees. (We were instructed to NOT PAY SPRINT or they would not...
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Anonymous
ExEmployee

Haha, that's right. We be making all the commi$h. T-Mobile don't care, they just wanna see numbers off these reps. Either make your numbers or get fired.

Anonymous
Anonymous

Take that lousy place to Small Claims Court !

1.1
I didn't like
  • Being lied to
#1002306
Reply to reviews
I went to the store to get a phone fixed on Black Friday weekend and was told that I could add 2 lines for free if I upgraded to TMoble One.I was also told that i would get 2 free phones if they picked from specific ones. The first month they charged me for the service...
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Tmobile Mobile Phone Service Review

#909572
1.7
They sell u new phones and they be used something somebody brought back. The phone is no good i took it back and he told me to take it to Best Buy to get it reset. Why when i brought it from u brand new. Bad business.
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LIARS, They over bill then pretend they cant help you.I have spent dozens of hours getting transferred in circles and lied too, Dont ever believe them when they say they are going t call you back. They dont. They also dont make notes. I spent hours talking to top...
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I have been a T-Mobile customer for 8 years and 2 months and I am now switching. My bill for 3 cell phone lines has "Crept" upward to $295 per month from their quoted $160 "base" price. All the extra charges, hidden fees and ... "Promotions" which they add to your...
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2.4
I liked
  • Phones and technology
  • Good-but mishaps
I didn't like
  • Billing and customer service
#990489
Reply to reviews
I started using T-Mobile in 2015 and had nothing but problems. Dropped calls, no internet access, no service of any kind at all, and so on. EVERY DAY there was some kind of problem. I couldn't call and ask for help every day, because I am disabled, had several...
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This company must be the worst I've dealt with.They will promise you the world in credits. One thing they don't tell you is that you'll have to wait for 4-5 months maybe longer to see any credits and will most likely be charged other charges on top. I've been calling...
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Anonymous
Anonymous

Hidden charges? What about when I asked multiple times, before finalizing the contract how much my bill was gong to be monthly they said $261per month ended up being $385 when...

Tmobile Mobile Phone Service Review from San Antonio, Texas
After learning the hard way that my kindergarten son's school has never been able to reach me via telephone, Only a recorded msg that the call can not be completed as dialed, I contact Tmobile. All in all I spent almost an hour on the phone, the tech even instructing...
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1.5
I didn't like
  • No service no refund
  • Rude
  • There lack of taking care of there customers issues
#943494
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We switched to TMobile on Oct 3. We needed three lines. The instore salesman told us "You can get a fourth line free! Either a phone or a tablet." Well, the bill came and it turns out that the 4th line is NOT free if it is a tablet. I spent nearly an hour on the...
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2.4
I liked
  • Devices
I didn't like
  • Cust serv and liars and employeea
  • Deceptive practices
  • Billing customer support
#933076
Reply to reviews

Roughly 4 or 5 years ago I had T-Mobile and all of a sudden I couldn't get a signal in my home. I went to the local T-Mobile store and was told that T-Mobile had lost their rights to AT&T's towers. When I asked what my alternatives were I was informed that they planned...
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1.0
I didn't like
  • Being ripped off
#926837
Reply to reviews