Product: Tmobile Mobile Phone Service Clear all filters (27 of 27 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I called T-Mobile and talked with a sales representative. I let her know what I was looking for and what I had. I asked specifically twice about bringing my Samsung Galaxy S7 Edge from Verizon to T-Mobile. I just bought this phone for over $700 and it is in perfect...
Read more
Anonymous
santiago

buy a t-mobile phone.

1.0
Product
Tmobile Mobile Phone Service
#1072835
Reply to reviews
I got a prime co phone 4yrs AGO ,AND ATA SMALL FEE TO PAY OFF MTHLY 2014,NOW ONLY OWE 17.00 AND I WAS TO PAY OFF JULY SO NOW I WANTED LINE CUT OFF 4MTHS AGO AND STILL CHARGING ME SAY I BROKE CONTRACT AND I GOT TO 2018 ON THE LINE.I DONT USE LINE ROR GRANDAUGHER...
Read more
Product
Tmobile Mobile Phone Service
#1067327
Reply to reviews
I asked for and talked to a supervisor who put me in touch with actual T Mobile (not sure who it was for the customer service number that I called). They are about as useful as a rubber crutch! I am REALLY glad I never activated this account if this is how they...
Read more
Anonymous
Katlin

STILL no refund

katxox
katxox

Someone at TMobile is actually looking for the phones I returned. Still, not optomistic....

1.0
Product
Tmobile Mobile Phone Service
I didn't like
  • Refund time
#1026155
Reply to reviews

Tmobile Mobile Phone Service Review

#969327
Harriett Hill t mobile Walmart Family Mobile t mobile .took money from my auto pay after the phone had been disconnected they owe me596.08i have been trying to get my refund for six months and all I get is lies my new number with boost mobile is863-205-7704 I have had sense last yr.please helpTheir phone number is877-440-9758 these are the reps that have been my refund is on its way.for 6months.
Comment
Show

Tmobile Mobile Phone Service Review

#909572
1.7
Details
They sell u new phones and they be used something somebody brought back. The phone is no good i took it back and he told me to take it to Best Buy to get it reset. Why when i brought it from u brand new. Bad business.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Wal-Mart, the MADE IN AMERICA, store has shopped out their customer services to Guatemala and Honduras.While I don't have anything against the countries or their people, operators handling customer service PHONE issues should be able to communicate to customers. Our...
Read more
Anonymous
Dana Jones

We are now being overcharged for the non-service for the 10 days we actually had service. Intermittent though it was. Writing to Wal-Mart, Family Mobile, and T-Mobile hoping...

Jones0605
Jones0605

So now I'm working with a supervisor who tells me the computer system is down. He did call me back but there seems to be difficulty with his phone line. I got cut off.....So...

1.4
Product
Tmobile Mobile Phone Service
#1016820
Reply to reviews
We spent three hours in the store switching to T-Mobile with the following promised: 1. Up to $650 per line that T-Mobile would pay directly to Sprint to cover cancellation charges, paying off phones, and fees. (We were instructed to NOT PAY SPRINT or they would not...
Read more
Anonymous
ExEmployee

Haha, that's right. We be making all the commi$h. T-Mobile don't care, they just wanna see numbers off these reps. Either make your numbers or get fired.

Miss Betsy
Anonymous

Take that lousy place to Small Claims Court !

1.1
Product
Tmobile Mobile Phone Service
I didn't like
  • Being lied to
#1002306
Reply to reviews
I went to the store to get a phone fixed on Black Friday weekend and was told that I could add 2 lines for free if I upgraded to TMoble One.I was also told that i would get 2 free phones if they picked from specific ones. The first month they charged me for the service...
Read more
Anonymous
Liz Heritage

My family and I went to the Arundel Mills location located I Hanover, MD for the black Friday deal, there supposedly was a promotion going on the day Black Friday deal was out...

Product
Tmobile Mobile Phone Service
#999852
Reply to reviews
LIARS, They over bill then pretend they cant help you.I have spent dozens of hours getting transferred in circles and lied too, Dont ever believe them when they say they are going t call you back. They dont. They also dont make notes. I spent hours talking to top...
Read more
Product
Tmobile Mobile Phone Service
#998063
Reply to reviews
I have been a T-Mobile customer for 8 years and 2 months and I am now switching. My bill for 3 cell phone lines has "Crept" upward to $295 per month from their quoted $160 "base" price. All the extra charges, hidden fees and ... "Promotions" which they add to your...
Read more
2.4
Product
Tmobile Mobile Phone Service
I liked
  • Phones and technology
  • Good-but mishaps
I didn't like
  • Billing and customer service
#990489
Reply to reviews
I started using T-Mobile in 2015 and had nothing but problems. Dropped calls, no internet access, no service of any kind at all, and so on. EVERY DAY there was some kind of problem. I couldn't call and ask for help every day, because I am disabled, had several...
Read more
2.5
Product
Tmobile Mobile Phone Service
#988107
Reply to reviews
This company must be the worst I've dealt with.They will promise you the world in credits. One thing they don't tell you is that you'll have to wait for 4-5 months maybe longer to see any credits and will most likely be charged other charges on top. I've been calling...
Read more
Anonymous
Anonymous

Hidden charges? What about when I asked multiple times, before finalizing the contract how much my bill was gong to be monthly they said $261per month ended up being $385 when...

1.0
Product
Tmobile Mobile Phone Service
#987386
Reply to reviews