Tmobile Mobile Phone Service Reviews

1.5
(10 reviews)
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Tmobile Mobile Phone Service Review from San Antonio, Texas
After learning the hard way that my kindergarten son's school has never been able to reach me via telephone, Only a recorded msg that the call can not be completed as dialed, I contact Tmobile. All in all I spent almost an hour on the phone, the tech even instructing me to call the school and have them call me, etc... I do not work for Tmobile and and I don't receive a discount so I should not be treated as if I did. Nonetheless out of...
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1.5
I didn't like
  • Rude
  • Billing department
  • No service no refund
#943494
We switched to TMobile on Oct 3. We needed three lines. The instore salesman told us "You can get a fourth line free! Either a phone or a tablet." Well, the bill came and it turns out that the 4th line is NOT free if it is a tablet. I spent nearly an hour on the phone trying to talk to someone in the Philipines about the bill. Pointless! Then I spent another 45 minutes chatting with someone who was more helpful but I still have to take...
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2.4
I liked
  • Devices
I didn't like
  • Cust serv and liars and employeea
  • Billing customer support
  • Personnel
#933076
Roughly 4 or 5 years ago I had T-Mobile and all of a sudden I couldn't get a signal in my home. I went to the local T-Mobile store and was told that T-Mobile had lost their rights to AT&T's towers. When I asked what my alternatives were I was informed that they planned to put up towers near me in "3 or 4 months" when I asked what I was supposed to do for cellular service til then, the guy shrugged his shoulders and basically told me to deal with...
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1.0
I didn't like
  • Being ripped off
#926837
I live in Florence, Oregon and have an unlimited data plan with T-Mobile, the problem is than I can only receive/send data at 5 am, the rest of the day you cannot connect. For two months I could not connect at all. The service has gotten worse over the years even though T-Mobile assure me they are upgrading their equipment. Any complaints result in a tech trying to modify my phone rather than admit their service is next to worthless for data..
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I will start off by saying I am very surprised that T mobile exists in this market. Due to their poor service I decided to leave T Mobile.I told T mobile that I would like to switch and that their poor call service, connectivity is affecting our personal life and work life.So,I paid the final bill. I told them that they have to unhlock our phones and PLEASE DON;T DISCONNECT THE SERVICE.Firstly their agent was screaming and not explaining the...
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1.0
I didn't like
  • Everything-poor quality of calls
  • Inconvenience at exit
  • Unnecessary charges
#912369
I am done with T-mobile forever! I haven't used t-mobile for over 10 years now. I thought they might of gotten their *** together by now. NOT> I tried to unsuccessfully port over 4 numbers from ATT to T-mobile. So I was on t-mobiles for perhaps 5 minutes talking to their rep. Since our other numbers was not ported over, I decided to cancel T-mobile and go back to ATT. Now T-Mobile keeps sending me charges for a full month family plan of...
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I warned her earlier to get a phone and plan at Walmart where she can talk to a sales person directly rather than call T-Mobile where they will spin your head faster than a top. Instead, she phoned T-Mobile anyway where she was promised one thing then sold another. It wasn't until she was about to initial the emailed contract that she realized she had been duped. When she called back to complain another sales rep told her the plan she...
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T mobil service is the worst I have delt with we have had them for 3 months.We continue to to have droped calls filed several complaints notheing done!! I had AT&T for 12 years they were ok compared to this nightmare. Spent 1.5 hours on the phone with them tonight no resolution. Will be looking for new provider. Talked with customer loyalty the only thing they wanted to do was give me 20 dollars of 200 dollar bill and he was rude as ***k.do not...
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I have been with t-mobile since July 2005. I started under a contract, which turn into a month-to-month (prepaid). In 2014 I got a new phone number and also kept the old line for a while. I finally let go of the old number. I found out today that the years I've been with T-Mobile doesn't count. To T-Mobile I am now a "new" customer, and in order to receive a perk of not having to make a down payment on a new phone I will have to have this new...
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My husband and I switched to T-Mobile after being told we would b able to swap our phones whenever we wanted. With doing this we only lease our phones and increased our bill $100 a month. Needless to say we were given completely false information and now we r stuck paying an outrageous bill!.
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Tmobile Mobile Phone Service Review

#909572
1.7
They sell u new phones and they be used something somebody brought back. The phone is no good i took it back and he told me to take it to Best Buy to get it reset. Why when i brought it from u brand new. Bad business.
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