Joey Ann Fogarty138 Kelly AveWest Creek, NJ firstname.lastname@example.orgDecember 24, 2010T-Mobile Customer Service Re: 609-384-2611PO Box 37380Albuquerque, NM 87176-7380
To say that I am upset is an understatement. I have been a loyal customer to T-mobile for 8 years via this account number and 267-934-8627 number. I have no idea why I have been so loyal. T-Mobile has the worst customer service I have ever dealt with in my life. For starters EVERYTIME I ring customer service I wait on hold for 30+ minutes before someone even picks up the line to help. When someone finally does pick up the call I can barely understand what they are saying because of the accents. Each time I complain for the long hold time they use the SAME exact line "I am so sorry Ms Fogarty we are experiencing high call volumes" For 8 years the same redundant line is used.I am not just writing this letter over 1 or 2 phone calls. This happens everytime I call. The thing that cracks me up is when calling you make a point to say "T-Mobile is rated highest in customer service by JD Power & Associates". I am doing research in that comment. I am so mad and furious by the horrible customer service from T-Mobile that I am finding every customer service complaint center I can and posting complaints.I would understand if it was just me w/ a bias opinion however, every friend I have who uses T-Mobile has the same complaints. They have all agreed to help me with this.T-Mobile offers no customer loyalty to me. I made a complaint 3 days ago the call started @ 11:33 am. It literally took me till 7:40 pm to receive some kind of resolution. T-Mobile over bills me almost EVERY month I have to spend hours of my time just trying to fix errors on your behalf.I wrote down all 8 employee names and id numbers and how long I was on the phone w/ each representative. I am going to continue w/ this complaint and gathering complaint letters from my friends and clients until some kind of change or resolution to your horrible service is achieved.I am sure you get many letters of complaints and use a generated response letter to each complaint. Thus is why I am going to keep going until I actually see some kind of change. It took 8 hours of my work day dealing w/ your customer service and I am furious. I get paid $36.00 an hour for what I do and I know T-Mobile is not going to compensate me for my time. God forbid someone miss a payment or something your right on top of that. Your time and horrible customer service is compensated.I do ask that you take serious steps to resolution because I am seriously not going to stop with this. I have records of the hundreds of CS complaint calls I have had in 8 years w/ names, lengths of calls and enough research to back my complaint.Any questions or comments I can be reached at the above information.
Joey Ann Fogarty609-384-2611
Review about: Tmobile Phone Service.