I have been a customer of Tmobile for over 3 years. Some months I have paid over $200 in monthly fees. I heard of a program they do not advertise; 3000 min regional only (I live in New England, so it includes all of NE). The cost was $59.99/mon. Same price but more minutes (my plan was national).
When I called I explained I use mobile to mobile for work and asked if it was part of this plan as well as free nights and weekends. The customer service LIAR assured me it was. After receiving my first bill, I was charged $200 more for going over the 3000 minutes. I noticed it was the mobile to mobile minutes.
When I called the customer service thieves, the CS manager basically told me it was over 30 days TOO BAD! I told her if this was the case I was going to drop tmobile. She told me they didn't care and that I would have to pay to get out of the contract. I told her the contract had expired and I was month to month. She finally agreed that was the case. I asked her if she cared at all that I would leave tmobile and she replied "it doesn't bother me".
Basically, Tmobile is a total scam. There customer service reps are well trained to scam their clients. ***, I'm leaving you, I'm cancelling my wife's and daughter's plans with you. Oh, did I mention I run a sales department that uses tmobile. Kiss that business good bye also.