After purchasing a Blackberry Pearl for about $340 in mid-November 2007, the phone stopped taking a charge in February 2008. They sent me a replacement phone and the same problem happened within 2 weeks.
Finally, a 3rd phone came with a new battery and a new charger.....this lasted for 3 days. Finally, fed up, with the Peal, i did an even exchange because they wouldn't credit my account for the $340 that I basically flushed down the toilet. On a Wednesday, they told me they would send me a brand new phone, the Dash and that I would receive it by Friday.
It is now Tuesday and I received a phone call from a rep who told me that even though I pID $200 on my bill there was still a fee of $18 and would be unable to send my phone until that was paid...did they not now this when they said they were sending out the Dash......i had to go buy a phone from Best Buy because i couldn't be without a phone all this long.