Manufacturer: Tmobile Category: Customer Care Clear all filters (65 of 65 reviews match)
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Seems as though T-Mobile and these crooks are working together.I am reporting the both of them. Spend many hours on the phone and in person with Sprint customer service as well as T-Mobile. Each time we speak I am assured the problem was in error and resolved. Now I am...
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Tmobile Customer Care
I didn't like
  • Bullying
#1075808
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I call the T-mobile location at the loop in Kissimmee Fl, a employee named Rafael answer the phone and I ask for help on a T-mobile iPhone, he directed me to call 611, i called and that was AT&T hot line, I called back and told Rafael what happened at that point I ask...
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1.0
Product
Tmobile Customer Care
#1067850
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To Whom it May Concern, I am having the worst time with the company!I have been a customer for many years and feel as if your company representatives are pushing/ encouraging me to take my business elsewhere. I have been having problems with customer service,...
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1.9
Product
Tmobile Customer Care
#1062312
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Tmobile - Deception and Bad Service

#1042093
I asked to discontinue service after 1.5 years because I did not have service in my metro area and my bill kept inexplicably rising. After request for cancellation I was givin 6 different answers on 6 call ins as to what I owed
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Tmobile Customer Care Review

#956411
2.0
Im still trying to figure out whyvitvtake the soooooo long to assist customers! This is ridiculous. Staying in line for 30 minutes just to pay a bill is aggravating. Store at 1830 Fm 1960 Houston Tx ... 3 staff member and two helping one customers while others wait. As soon as possible, I WILL BE LEAVING THIS COMPANY AFTER THIS YEAR!
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Tmobile Customer Care Review

#955098
Worst Customer Service Ever Agreement And Ordering Process Is A Huge Inconvenience
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Tmobile Customer Care Review

#945919
Misinformed and deliberately mislead on the return conditions of newly acquired products with surprising charges. We are very upset on this kind of service from T-mobile despite being a long time serving customer!!!
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They claimed i breached my contract with them when they found out that I went back to Verizon in Jan 2012,I disputed their claim and had it removed in 2013. Then they put it back on in 2014,and i paid lawyers to get it straightened out and removed from my credit...
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1.0
Product
Tmobile Customer Care
#1053014
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I don't know where to start at this point so T Mobile had 3 missing payments totaling up to $700 plus dollars from me that I paid starting in July 2016 so my girl and I called and called almost everyday and the situation didn't get resolved until December yes 5 months...
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Tmobile Customer Care
#1035960
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I called t-mobile on 04/17/17 spoke to someone he said that he would put my account on hold until 04/20/17 and that my account would stay active.but this morning the phones are off.because he didn't do his job. and this is not the first time. you spend time on the...
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Tmobile Customer Care
#1035856
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Late last Fall, I was the "victim" (buyer beware!) of a T-Mobile authorized saleswoman.Fortunately I did some backup research to uncover her misrepresentations, and I cancelled the contract and received a return label from T-Mobile before the phones even arrived. Two...
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Anonymous
Anonymous

All these cell phone companies are alike. They are out to get one thing money or profit.. They will tell you anything just to get your business, and then forget all the empty...

Cpringle2012
Cpr***2012

This ia the worse company ever. I had two weeks to return a ohone which i did and its now nearly 3 months abd they are still billing me for the phone . No one will help me. Th...

1.0
Product
Tmobile Customer Care
#1000537
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Horrible service and unacceptabke excuses.After dealing with a continuous problem with a defective phone FOR ALMOST 4MONTHS!!! The only option was to get a refurbished phone and still be paying full price for the original phone, or pay the $ 3000.00 to get out of my...
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1.5
Product
Tmobile Customer Care
I liked
  • Not much to like
I didn't like
  • Technical support
  • Being lied to and ripped off tricked into adding services
  • Cust serv are liars
#996262
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Tmobile - Customer Care Review
Worst customer service ever...Supervisors lies, representatives doesn't keep you on hold for a long time.. They never keep their word.. Received an email and text that a issue was resolved and it was A LIE!!! Shopping around for a different carrier.... One supervisor...
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Product
Tmobile Customer Care
#981485
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My husband and I got into a contract with t mobile.I am so upset of their customer service....I'm 70 years old was out shopping and went to call my husband only to find out my cell phone was not working. When I returned home, he called them from our home phone only to...
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1.0
Product
Tmobile Customer Care
I didn't like
  • T-mobile
#976058
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