Resolved: Tmobile - Unlocked App doesnt work

1.0
Details

Update by user Jan 09

This issue is NOT redolved!!!!

Original review posted by user Jan 09

I'm currently without mobile service because tmobile will not unlock my phone. I've been with t-mobile for many years and they provided good service however, I had to switch carrier not by choice and now that I request to switch, t-mobile will not unlock my phone. I brought my phone from t-mobile and my ohone is now paid off and in also laid my balance but, t-mobile will not unlock my phone. I spoke with 8 customer care staff from t-mobile and each person told me some different but, none of the 8 helped me. One person even told me that Samsung would have to unlock my which, I knew was a lie. This has been a night if an experience. It is so unbelieveable how t-mobile think this sort substandard customer service is acceptance. I am completely frustrated!! There should be a law against treating paying customer this way.
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Resolved
ID
#1756754 Review #1756754 is a subjective opinion of poster.
Service
Tmobile Cell Phone Unlock
Pros
  • People in the store were very nice
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
I want my phone unlocked

Tmobile - Pissed customer

1.0
Details
I called several times T-Mobile help center and they charge me supposedly money owed after 6 months off the and they say and promised to unlock my revv plus after the payment is made, I did pay and still cannot sell the phone because they say it cannot be unlocked, my advise to customers is not to buy T-Mobile phones because after is paid and done with the phone still owned byt-mobile you cannot sell it or use it with another carrier. so, STOP buying t mobile phones.
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ID
#1477918 Review #1477918 is a subjective opinion of poster.
Service
Tmobile Cell Phone Unlock
Pros
  • No good
Cons
  • Policy
Reason of review
Order processing issue
1.0
Details
I bought a new phone and it was unlocked, however, it was "T-Mobile unlocked." I use Verizon. (I did not know when I bought the new phone that I was unable to use it on Verizon). I read online that if you sign up for a T-Mobile account for two months, they will unlock...
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ID
#1439032 Review #1439032 is a subjective opinion of poster.
Location
East Brunswick, New Jersey
Service
Tmobile Cell Phone Unlock
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund

Tmobile - Lack of customer service

1.0
Details
Tonight or I should say last night I called TMobile Customer Service. I say last night because I just got off the phone with them at 5;40 AM! Almost 4 hours of being hung up on by more than one CUSTOMER SERVICE REPRESENTATIVE, bounced all around the globe, being put on terminal hold and being patronized. I called to disconnect service ONE of the two phones I have and apparently that is beyond the capacity of these people. They disconnect both phone, change my identification number, and switch my phone plan. None of this was done at my request. One supervisor told me they were not actually trained to reconnect my service. And then they want to charge me $50 to reconnect the phone. I they needed a credit card, just to verify my identity. I was told there would be any charges, It had better not. They mess up and I have to pay? First, there have been services added that I did not authorize and services removed that I did not authorize. There was some locating service for $9.99 a month I did not activate. I asked for a refund and that took an act of Congress. And then it was only a partial refund. I had International calling added in 2013 because my husband was seriously hospitalized numerous times in less that 3 months, his family is in the U.K. With that kind of frequent emergency I kept that service. All of a sudden it is no longer on my account and we end up with a $500 phone bill. When I called Customer Service they offered a payment plan stating I did not have that service. That was another 3 hour phone call. Finally, he took that off. Asking for a supervisor takes another act of Congress. Basically, they are stealing and ripping off consumers. They can not explain what the taxes and fees are for, one actually told me she did not know. I have 3 separate charges of taxes and fees on the latest bill and it still has not been satisfactorily explained. They are rude and most unhelpful. It is their job to fix the problem not make it worse. At what point is enough simply.enough? TMobile must be accountable for all they do. Train your people to be able to understand your own billing system, stop stealing from people by lying and hiding fees so that no one is aware of what they are. It is pathetic when your own employee, much less a supervisor cannot or will not help or explain. By the way, if I am on a set plan how can my service fluctuate so much? The name of the game is CUSTOMER SERVICE! So provide a service that is honest and reliable. I am pretty sure TMobile is financially sound, they should not conduct business with customers in such a dishonest manner. How would they react if they were the consumer receiving this treatment? Be a corporate company that stands apart from all the others by not lying, cheating and stealing. That is basically what this comes down to. You would then have customers that stay with you because of what you stand for and for the respect you show them by being straight forward. Its time one of the Fortune 500 companies stand up and stand apart from the others by making customers as important as their bottom line. Because the true bottom line is, no customers equals a bottom line no CEO wants to see,,, Treat consumers the way you want to be treated when you are paying your own personal bills. With respect.because they chose your company but they don't have to stay with your company, As for rating the experience with .TMoble,I can't, As of now there is no rating low enough.
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ID
#782163 Review #782163 is a subjective opinion of poster.
Location
Austin, Texas
Service
Tmobile Cell Phone Unlock
Cons
  • Customer svce
Reason of review
customer service and billing issues
Loss
$200
Preferred solution
Let the company propose a solution
1.0
Details
Tmobile - T-Mobile Potential New Clients BEWARE!!!
Tmobile - T-Mobile Potential New Clients BEWARE!!!
Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&T to T-Mobile as a phone carrier. I contacted T-Mobile and started to explore the options I have. Trouble for us started right from the beginning...
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1 comment
Anonymous
#966508

T-mobile is the most incompetent company I've ever done business with.. they had to send me 3 sim cards before they got it right..

billing me $15 for each one. I've been on the phone with so many reps who have NO idea what they are talking about! My bill has gone up and down so many times it's ridiculous.

This months bill is only $6, I have NO idea why but I guess it will make up for the months of being overcharged. One called I was transferred SEVEN times!

ID
#572608 Review #572608 is a subjective opinion of poster.
Service
Tmobile Cell Phone Unlock
Cons
  • Customer service
  • Service
  • Billing
Reason of review
Billing and Customer Relations Issue
Preferred solution
Let the company propose a solution

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