Product: Tmobile Account Clear all filters (67 of 67 reviews match)
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In Sept 2017 I paid the balance on the phone I financed, keep in mind I was paying $30 extra dollars for financing this phone.In October 2017 I received my bill which reflected the $30, I called and spoke to their representative who assured me that it was mistake on...
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1.0
Product
Tmobile Account
I didn't like
  • Not pro-america
  • Billing
  • Outsourcing jobs
#1117210
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I logged into my T-Mobile hotspot account 504-509-XXXX and saw the below message.Youve received a no-charge one time 4GB Data Pass, good for up to 12 months, now available for use. Please contact Customer Care for expiration details and to track your usage. I called...
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3.3
Product
Tmobile Account
I didn't like
  • Earning something but not allowed to use it
#1069727
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My Samsung phone has been locked out do to forgetting my Google password.Tried to many times to open my account and now my phone is locked. I have been told by your company that it is now a national security issue. I have tried to fax information to this company 4...
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1.6
Product
Tmobile Account
#1034417
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Tmobile Account Review

#1023888
1.0
Details
my lease came up so i went online to have balence put on payment plan. paid taxes and gave e signature then received a1200.00 bill. now have been trying to cancel with no success.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Tmobile Account Review

#766660
2.0
Details
Really bad experience, i have some fraudulent charges and changes in my account without my authorization. When i vontacted them they didnt want to help even when ibtold them thatbi didnt authorized the changes.
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Customer service
Product or Service Quality
Warranty
Website
Maybe this will get someone's attention and find us some help.We switched to your carrier on Black Friday, 2016. We submitted our bills and waited patiently through your companies mistakes. We mailed the phones back with the provided shipping label from your company....
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1.3
Product
Tmobile Account
#1029406
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Please watch your accounts! Especially if you ever activated lookout! I purchased a phone from t-mobile an it was defective so they sent me a new phone. What I wasn't told is lookout mobile security backs up the phone not the sim! I've had over 1000 charges ran through...
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1.0
Product
Tmobile Account
I didn't like
  • Having to prove fraud myself without actual records
  • Never receiving final bill
  • Nobody verifying if i made charges
#853965
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I was told by sales associate Christina that if we added a 3rd line of service, we could convert our personal account to a business account and then get a $40 monthly discount. Christina confirmed this information several times over 2 days. We agreed and finished the...
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2.2
Product
Tmobile Account
I didn't like
  • Being lied to and ripped off tricked into adding services
#853635
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I had a contract for 7 years and then switched to prepaid.I decided to check my credit bureau accounts and saw three collections on there for 3 T Mobile accounts. I panicked and thought my Identity had been stolen. I called the police, they came to take a report....
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1.0
Product
Tmobile Account
I liked
  • Prices
  • Phones
I didn't like
  • Billing
  • Reps
  • Sneaky charges
#839244
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I have 4 lines with Tmobile . I recently ordered new phones and I had some questions on my bill . I called 4 times because it was very frustrating that they would not clearly explain and 2 reps had told me they would call me back after reviewing my account and never...
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1.0
Product
Tmobile Account
I didn't like
  • Reps
  • Cust serv and liars and employeea
#812908
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After talking with a representative that I paid my account in full with T mobile including my equipment charges I was charged for another $166.80. Then I was told it didn't matter what the other representative told me I would still have to pay it. I asked the...
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1.3
Product
Tmobile Account
#805874
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I am currently in dispute for my last bill with T mobile as well. I paid my January 2016 bill on time as usual through my online banking canceled on 1/27/2016 the billing cycle ends on 1/22/16 I am waiting for a final statement but haven't received it as of yet. Spoke...
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1.0
Product
Tmobile Account
I liked
  • Not much to like
I didn't like
  • Customer representative
  • Management
  • Bait-and-switch
#799868
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