Hmmm. Our phones were paid off, our charges were WAY more than the $80 for 2 lines advertised in the "Family Plan", and T-Mobile is waging an aggressive campaign aimed at other carriers' customers telling them how horrible cell-phone contract obligations are.
T-Mobile wants to correct this unfairness and break every other carrier's customers out of "Contract Jail". Does this apply to T-Mobile Customers in "T-Mobile Contract Jail" with paid-off phones?
In appreciation, we decided to send our "Best Friend's Business" to the company. We felt that would be the most redolent sort of response to T-Mobile's thoroughly crappy behavior.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Price reduction.