181 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Junior Reviewer
0 comments

I recently wanted to change my plan with T-Mobile only to be told that since I have a "Jump!" lease, I owe either the reminder months lease payments and then return the phone, or pay the remainder months lease payments and an additional 166.99 to purchase before I can change my phone plan with T-Mobile or even if I want to cancel my phone service with them. I don't want the phone and am returning it, but they say I owe over $307 for future lease payments.

The T-Mobile store I got the phone and plan from told me that I could cancel the lease anytime, no obligation to purchase and when I went in to talk to a manager about the issue, I was told they don't have managers at the T-Mobile stores. T-Mobile store at 10831 E Foothill Blvd Suite 102, Rancho Cucamonga, CA 91730. (909) 948-****. They disabled my online account, so I can't even send them a 30 day notice of cancellation as they request in the phone contract.

FYI - There is a class action suit agains T-Mobile for the lease fees they still want when you return the phone to either change plans or to cancel phone service with T-Mobile. Both Lawyers emails are: kristy.brown@***.com, shawkins@***.com The T-Mobile Hidden Fees Class Action Lawsuit is Moshe Farhi, et al. v. T-Mobile USA Inc., Case No.

9:16-cv-80580, in the U.S. District Court for the Southern District of Florida.

Reason of review: They lied about the lease program they demand you owe all future lease payments when you no longer have the phone..

Monetary Loss: $307.

Preferred solution: Full refund.

Location: 10831 E Foothill Blvd Suite 102, Rancho Cucamonga, CA 91730, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

TMobile Reviews

  1. 541 reviews
  2. 192 reviews
  3. 88 reviews
  4. 38 reviews
  5. 30 reviews
TMobile reviews