TMobile - T-Mobile Jump! On Demand Phone Lease
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Junior ReviewerI recently wanted to change my plan with T-Mobile only to be told that since I have a "Jump!" lease, I owe either the reminder months lease payments and then return the phone, or pay the remainder months lease payments and an additional 166.99 to purchase before I can change my phone plan with T-Mobile or even if I want to cancel my phone service with them. I don't want the phone and am returning it, but they say I owe over $307 for future lease payments.
The T-Mobile store I got the phone and plan from told me that I could cancel the lease anytime, no obligation to purchase and when I went in to talk to a manager about the issue, I was told they don't have managers at the T-Mobile stores. T-Mobile store at 10831 E Foothill Blvd Suite 102, Rancho Cucamonga, CA 91730. (909) 948-****. They disabled my online account, so I can't even send them a 30 day notice of cancellation as they request in the phone contract.
FYI - There is a class action suit agains T-Mobile for the lease fees they still want when you return the phone to either change plans or to cancel phone service with T-Mobile. Both Lawyers emails are: kristy.brown@***.com, shawkins@***.com The T-Mobile Hidden Fees Class Action Lawsuit is Moshe Farhi, et al. v. T-Mobile USA Inc., Case No.
9:16-cv-80580, in the U.S. District Court for the Southern District of Florida.
Reason of review: They lied about the lease program they demand you owe all future lease payments when you no longer have the phone..
Monetary Loss: $307.
Preferred solution: Full refund.
Location: 10831 E Foothill Blvd Suite 102, Rancho Cucamonga, CA 91730, USA
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