so my t-mobile phone stopped working in the middle of october (volume at first, then screen a week or so later). i had been a loyal t-mobile customer for 5 years and i had no problems with their service.
i went searching for a new t-mobile phone, but i was concerned about being locked into another contract because i was unsure about what services i actually needed. i was really busy with mid-terms and i didn't have a chance to get to a store until the beginning of november. i ended up switching to a different phone company one and a half days into my billing cycle.
they just mailed me a bill for all of november.
i called up customer service and explained my story to them. they said they believed me that my phone didn't work because i barely used any service in october and i didn't use a single minute in november.
after that they said too bad and that they had every intention of charging me the full month's bill anyways. i liked t-mobile and i would have been happy to go back to them with my next phone, but now i will never use them again.
Review about: Tmobile Phone Service.