Not resolved


My house was recently burglarized and as a result my daughter's cell phone was taken. The police advised me that while it is an inconvenience, that I should leave the phone turned on so that if the ppl who stole the phone are silly enough to turn it on or even sillier decide to use it, the number can then be traced and perhaps they could catch the theives. I agreed to leave my phone on.

I decided to contact Tmobile to let them know that my phone had been stolen and what they police had requested I do. They immediately told me that in the event the ppl who have my daughter's phone rack up any charges that I would be charged for them, even after I explained that this is what i was instructed to to by the police.

I explained that I have been a TMOBILE customer for the last 5 years and I have 2 phones with them and have never paid a bill late, I explained that i was burglarized and that I have a report and complaint number and proof that the phone was taken and again they told me that I would be held responsibile for the charges. I was distraught. I cannot believe that a company would be so insensitive to someone who was just traumatized by a break in.

My contract expires on August 24th of this year, can you guess whether or not I will renew?

Had an Experience with Tmobile?

Write a review


Terms of Service
Post Comment
Ramsey, Illinois, United States #162597

What paul said.Just tell the cops to pay for the charges you incur, they are the ones that said to leave it on!

T-mobile is just doing their job. I don't understand how people are such pansies now a days.

You're a grown adult.Stop complaining and take some action.


LOL youre a big baby

You May Also Like

Tmobile - Account Review from Chicago, Illinois Tmobile "I joined my account with my significant other in order to save money. I was not aware that there was an outstanding balance from my old account because I was..." Read more Comcast - Horrible installation Comcast " employee of Comcast came out and reinstalled the proper way but the damage had been done, both exterior and interior..." Read more Frontier Communications - Worst customer service, promise and commitments Frontier Communications "One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more Tmobile - T-Mobile Throws its Own Customers Under the Bus When it Comes to "Contract Jail" Tmobile "Hmmm. Our phones were paid off, our charges were WAY more than the $80 for 2 lines advertised in the "Family Plan", and T-Mobile is waging an aggressive campaign aimed..." Read more Carid - Horrible, Horrible, Horrible Company. Stay Clear Carid "Horrible, Horrible Customer Service. Trying to ripp me off almost $1000 I purchased a carbon fiber trunk from them. After receving the product , I noticed it was badly warped...." Read more West Elm - Terrible Quality.  Terrible customer service.  West Elm "Do not purchase this couch!!! I have only had my Crosby Sectional for two years and the zipper on the cushions has already broken. No one,and I mean NO one,..." Read more Charmin - Quality of toilet paper Charmin "I have been a long time user of Charmin Toilet Paper. I recently purchased their Mega Essentials toilet paper. Their paper has always been thick and soft. This paper with..." Read more Glam Seamless - Day 3 and still nothing Glam Seamless "First of all, I purchased my extensions monday. I went with this company because I was searching for a new brand of extensions. I saw their ig and thought I'd..." Read more