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Getting through to customer dis-service takes anywhere from 45mins (best) to 2 hours (worst) on hold. Then quite often the person answering the phone can't help and only says "sorry".

I have a family plan and my daughter lost her blackberry many months ago and now has a cheaper phone but they won't let me discontinue the $29.95 internet services.

My local T Mobile store has been packed with people complaining about outrageously bad service, and the sales people remark that T Mobile's customer service is ranked #1 by JD Power and Assoiciates. I do not feel that JD Power and Assoiciates have any credibility whatsoever and consumers need to know that.

Review about: Tmobile Internet Service.

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I haven't had web service in months and no one in India or China call Center will help - or give me credit on my phone - when I was forced to get a lapstick for internet coverage, it doesn't work but every few minutes - I called to cancelled - they have sent me to collection T-Mobile is going from bad to worst -

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