IN January or 06 I had to go to Chicago for a Family emergency.I was there for a week.
While there I had the worse reception and coverage in any of my phones. I tried to complain about dropped calls and other problems, but I could never get through. When I got my bill it was $200, vs the normal $50.00. they charged me for 55 minutes.
I counted 65+ minutes that calls were dropped and calls were lost since I had to recall them. (I had 4 calls in one minute) They offered a 25 dollars in credit. That was all she can do, I asked for a supervisor and got the same statement.
I then asked them if they knew what mail fraud was? They said what did that have to do with it.
I said by placing this fraudulent bill in the US mail, they had committed mail fraud. And when they tried to extort more money than was supposed to be done, they became part of the mail fraud. I needed their full name so I can give it to the Federal Agents. They hung up.
remember if anyone sends you a bill and it has falsehoods and they refuse to fix it, or they know it does (It is common to over bill on cell phone.) It is mail fraud.
Look IT Up.
Monetary Loss: $200.