I noticed an unauthorized $9.99 charge on my T-Mobile bill for Flycell. I looked at past bills and noticed that I was charged $9.99 for the last 5 months.
I looked in my Blackberry email history, saw Flycell text that said I had won 20 credits, text "stop" to a certain number, $9.99/mo. I called T-Mobile who said I was charged cause I did NOT text "stop". I said it's like a pop-up on the computer. I don't respond to those either and this is a scam.
The rep said evidently I did authorize it and I would have to prove otherwise. I said I have an agreement with T-Mobile, not Firecell, and T-Mobile should prove to me that I DID authorize it. We went round and round. She said she could mark it as disputed but I still had to pay it and that I should call Firecell.
I said I did and they won't take calls from landlines AND you can't talk to a human...you can only call from the cell phone in question. I asked to talk to her supervisor. She then came back on the line and said as a courtesy they would give me a credit for 3 months and block Flycell on my phone. I said I wanted 5 months.
She said she couldn't do that and I asked again to talk to her supervisor. The supervisor said it's MY fault for NOT responding to the text! It's a classic case of blaming the victim. I asked him if I thought it wa okay to send a text to someone saying that if you don't respond, I am going to charge you money.
He said yes. I said I would cancel T-Mobile when my contract is up and that they would be losing our busines on multiple lines for $19.98. He said that was my decision and that I should look at my bills more closely. If I had called with the 90 days of the first charge, I would have gotten a credit for the whole amount.
If this happens to you, stay on the phone for a long time and complain. They only gave me the 3 months after I went round and round with them for a long time.