Long story short, Yes, this past year I have had high bills and really have had to utilize payment plans.
Recently, I called to make payment arrangements to avoid suspension. On 12/2008 I set up an arrangement for account withdrawal, it did not happen. I called Tmobile and inquired. Rep told me it was not going to happen, I needed to make a payment using my VISA. Angry and upset not understainding why they told me one thing and did another, I eventually made a VISA payment on January 3. Rep on 1/3/08 informed me after making the payment to call back on the 10th to make another arrangemnt for the remaining balance. On the 10th I did just that. The representative once again took my account information and with no problem processed the payment of $10.00. The next day I received a T-Mobile TEXT. I called back to find out that this payment was not going to be withdrawn either and that same day my phone was suspended. I have suffered mentally and physically because this is what i depend on. I have been treated differently for some strange reason. I do plan to go further with this claim. I am a single parent with no one else.
Review about: Tmobile Account.