Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Update by user Nov 12

If I could give T-MOBILE no stars I would. I will let you know when I receive the refund. Stay away from T-MOBILE!!!

Original review posted by user Nov 12

My husband took me to T-MOBILE, after we had issues with Metro, now mind you T-MOBILE just bought Metro. I went with him, just to look at phones, that are way over priced!

My husband and sales associate convinced me to get a phone that I didn't want. Anyways , I had the phone exactly 9 days, and the service went out. Thinking it was the Sim card, my husband took the phone to T-MOBILE, they replaced the Sim card, and tried to resolve the issues. No dice, some other T-MOBILE store cloned my number that had been active for over 8 full days.

The store called Customer Care, no dice again. Then they locked the account, with a fraud notification! We went back to the store and still can't help me. We went to Verizon, I ended up with a new phone that I still don't want, and an expensive paper weight.

I went to the store today, cancelled my account, and the only amount they can refund me is a lousy $100. How long is this refund going to really take?

Seriously I am so angry right now! T-MOBILE sucks!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $150.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Nov 12.
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