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worst service and I echo a lot of the complaints here. You can do much better with most any of the other carriers. There customer service is a joke and they dont seem to care if they *** you off or not? What a joke worst service and I echo a lot of the complaints here....
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#381692
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T-Mobile has the worst customer service and the fees are ridiculous. I had been a long time customer and throughout the years the customer service has declined and the customer is NEVER right in any scenario. The customer is expected to pay and pay and when the...
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Anonymous
Haha

What are you talking about? T-Mobile is willing to bend over backwards to keep customers nowadays. Customer care is no longer outsourced and they are a lot better with helpi...

#374246
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I had two phone lines with t-mobile wireless on month to month contracts. In the course of adding a third line under contract, I had explictly asked the salesman to make sure that the third line would not change the contracts for the existing phones. a year and half ...
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#367670
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T-Mobile offered Samsung III for NEW CUSTOMERS on line with 2 year contract for $99.99. For LOYAL CUSTOMERS of almost 10 years, they would not honor promotion. BOTH new customer and loyal customer sign a 2 year contract so it should not matter. Loyal customer paid...
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Anonymous
LOL

EVERY BUSINESS...EVERY CELL COMPANY...EVERY BANK...EVERY Appartment OWNER.....gives the best deal to new cusgtomers....just like you got when you were a new customer....stop a...

Anonymous
tmobile10yrs2

I agree with this, there should be incentives for returning loyal customers like u and me. However, as a business owner I understand that first time customers are drawn in by ...

#347069
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T-Mobile decided to extend my contract after I called over a billing dispute. I called because my monthly bill increased from $74 a month to over $100 a month for no reason I could determine. After 3 wonderful months I was finally able to resolve it but suprise, my...
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#340908
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T-mobile are thieves!!!! Please check your bill in detail EACH month (PHP warranty !!!) T-Mobile "used to be" a great company when they where small, Now because they have gotten bigger they are just as unprofessional and sloppy as MCI, SPRINT and AT&T is/was. T-Mobile...
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#334814
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I used to love T-Mobile support because it was all in the US. Reps were friendly, helpful, well-trained and easy to understand. I referred several friends. Not anymore. Now when I call customer service, I invariable get someone in the Philippines. The call is...
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Anonymous
Noelle

That\'s the only reason I stay with them as well. Customer service is HORRIBE! :(

#333310
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After being a t-mobile customer for over 8 years I have come to the conclusion that they are scam artists. I have had the t-mobile at home service for a little over 2 years now and it no longer works. My internet cuts off and I then lose the phone service along with...
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#329072
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Tmobile decided to AUTOMATICALLY put me on a new plan, increase me text messaging rate, and put all 5 lines into a 2 year contract! Wow, then when I tried to fight it I got the run around, online, instore, and over the phone. Finally the decided that I was lying and...
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#320922
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I renegotiated my contract in Sept 2011 to get it to be less than $200 for two phones. This is with unlimited talk text and internet. NOW, I am charged $60 extra dollars for the same service! When I ask, they tell me that "Oh ma'am, that's your internet service. You...
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#284625
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