terrible company they took 866.01 out of my account on monday october 10 th everyday i speak to a supervisor they say it will be in there in my account its now thursday they say saturday i cant pay my rent i have no money it took them 20 min to take it but saying 8...Read more
We had to use warranty for an iPhone 6. They sent us another phone as unwrapping st counter it had sticky stuff all over the screen , I asked what it was and they said just from the screen cover not to worry they put the phones through 23 point inspection. Well they...Read more
Came to the US for 3 weeks on holiday (I'm from Europe), figured I should get a prepaid card for that time, so I bought a sim-card with credit for $30. As part of the activation process, I requested a number transfer to a US number I used to have before. This was...Read more
Tmobile Customer Care Review
Misinformed and deliberately mislead on the return conditions of newly acquired products with surprising charges. We are very upset on this kind of service from T-mobile despite being a long time serving customer!!!
TMobile Insurance Review
Never buy the insurance from tmobile. The deductible is more than the value of the phone.
Jump Upgrade Program Review
I was being charged for the jump program and did not consent to it. I called in march 2014 to get a detailed description of all my charges and that charge was never mentioned. Now tmobile does not want to refund my full fees. Yvette Kinkade 602 486 3640
Phone Return Review
I sent my phone and 1 month ago and no money and im very pissed
I purchased my phone Its been less than 30 days * it stopped working. I never droped it. Or did anything for it to stop working. I went to the store. They said they had to order it. & i will be charged. So i will be without a phone. Why the he should i be charged....Read more
I paid my T-Mobile bill and the very next day I switched carriers and ported my phone number. A few weeks later, I received a bill from T-Mobile for $94. I called and reminded them that I didn't have their service, had paid my bill in full (zero balance). they claim...Read more
Living and working in Asia, visiting my US home for a month, got a Tmobile sim card for the 30 days I would be here. Upon installing, worked OK, then noticed an alert on my phone prompting me to download the Tmobile App. When I did, my phone went haywire- could not...Read more
I didn't like
- No service no refund
I was misinformed by the employee at the store when switching over and now stuck with no other options but just losing $$ and staying or deactivating and starting all over at another carrier. When I first switched over a few months ago, I was told a few things which I...Read more
I encourage each of you to File complaints with the BBB, Attorney General of your state and the FTC. T-Mobile does respond. Enough complaints for the same issue gets forwarded by the BBB to other government agencies for further action. Also send a complaint to...Read more
All these bottom feeders do is lie and pass the buck. They debited my bank account for $325 without my knowledge or permission. Customer service reps are rude and condescending. Their nasty bill collectors are trying to come after me for $1000+ claiming I'm the...Read more
T mobile is the worst company I have ever dealt with!!! I finally sailed my iPad into a wall after about a thousand times of being disconnected because "Safari cannot connect to cellular data" after two hours of trying to connect to pay two bills. That isn't even the...Read more
Do you have something to say about Tmobile? What happened? What can we help you with?