State: California City: Los Angeles Clear all filters (45 of 1069 reviews match)
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terrible company they took 866.01 out of my account on monday october 10 th everyday i speak to a supervisor they say it will be in there in my account its now thursday they say saturday i cant pay my rent i have no money it took them 20 min to take it but saying 8...
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1.0
#936168
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We had to use warranty for an iPhone 6. They sent us another phone as unwrapping st counter it had sticky stuff all over the screen , I asked what it was and they said just from the screen cover not to worry they put the phones through 23 point inspection. Well they...
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#928717
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Came to the US for 3 weeks on holiday (I'm from Europe), figured I should get a prepaid card for that time, so I bought a sim-card with credit for $30. As part of the activation process, I requested a number transfer to a US number I used to have before. This was...
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2.0
#912156
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Tmobile Customer Care Review

Tmobile
#945919
Misinformed and deliberately mislead on the return conditions of newly acquired products with surprising charges. We are very upset on this kind of service from T-mobile despite being a long time serving customer!!!
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TMobile Insurance Review

Tmobile
#730654
1.0
Details
Never buy the insurance from tmobile. The deductible is more than the value of the phone.
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Product or Service Quality
Reliability

Jump Upgrade Program Review

Tmobile
#643806
3.0
Details
I was being charged for the jump program and did not consent to it. I called in march 2014 to get a detailed description of all my charges and that charge was never mentioned. Now tmobile does not want to refund my full fees. Yvette Kinkade 602 486 3640
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Price Affordability
Product or Service Quality

Phone Return Review

Tmobile
#508396
I sent my phone and 1 month ago and no money and im very pissed
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I purchased my phone Its been less than 30 days * it stopped working. I never droped it. Or did anything for it to stop working. I went to the store. They said they had to order it. & i will be charged. So i will be without a phone. Why the he should i be charged....
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1.9
Product
#891225
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I paid my T-Mobile bill and the very next day I switched carriers and ported my phone number. A few weeks later, I received a bill from T-Mobile for $94. I called and reminded them that I didn't have their service, had paid my bill in full (zero balance). they claim...
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1.0
I didn't like
  • Billing was always wrong
#885732
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Living and working in Asia, visiting my US home for a month, got a Tmobile sim card for the 30 days I would be here. Upon installing, worked OK, then noticed an alert on my phone prompting me to download the Tmobile App. When I did, my phone went haywire- could not...
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1.0
I didn't like
  • No service no refund
#883225
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I was misinformed by the employee at the store when switching over and now stuck with no other options but just losing $$ and staying or deactivating and starting all over at another carrier. When I first switched over a few months ago, I was told a few things which I...
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Anonymous
Nonayme

Your down payment is high due to your credit. Maybe try improving your credit score before activating service, pleb.

2.0
I didn't like
  • Sleezy manager
  • Cust serv and liars and employeea
#824179
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I encourage each of you to File complaints with the BBB, Attorney General of your state and the FTC. T-Mobile does respond. Enough complaints for the same issue gets forwarded by the BBB to other government agencies for further action. Also send a complaint to...
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Anonymous
Anonymous

I was able to get one of the cards refunded by the bank which issued them on behalf of T-Mobile's rebate scam. The regulatory agency assisted on my behalf and the card T-Mobil...

3.0
I didn't like
  • Misrepresentation
  • Fraud
  • Deceptive practices
#746377
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All these bottom feeders do is lie and pass the buck. They debited my bank account for $325 without my knowledge or permission. Customer service reps are rude and condescending. Their nasty bill collectors are trying to come after me for $1000+ claiming I'm the...
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1.0
#744377
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T mobile is the worst company I have ever dealt with!!! I finally sailed my iPad into a wall after about a thousand times of being disconnected because "Safari cannot connect to cellular data" after two hours of trying to connect to pay two bills. That isn't even the...
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#711984
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