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Tmobile - T mobile increased my monthly payment

1.0
Details
They told me 2 lines 55 ok then bill jumped to 110.i took away 2nd line bill went down 55.00 then bill went up 73.00
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ID
#1664864 Review #1664864 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.0
Details
Recently, my phone, my computer, and my tablet were hacked. As a result I had to change my phone and my phone number. These are fairly simple tasks that T-Mobile seems to have a very hard time accomplishing. I have been on the phone with them daily for the past 7 days....
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ID
#1658615 Review #1658615 is a subjective opinion of poster.
Service
Tmobile Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
T-Mobile fails to make a single quality flip phone available for persons who need one! The smartphones, meanwhile, such as the Samsung J7 are garbage--unable to answer calls, and unable to hang up when calls accidentally ignite, such as when reading a text. Customers...
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ID
#1646024 Review #1646024 is a subjective opinion of poster.
Location
Spring Valley, New York
Service
Tmobile Phone Service
Reason of review
Substandard Phones, No Quality Flip Phones, Bad Reception, Bad Customer Service
Preferred solution
Full refund
1.0
Details

Update by user Jul 18, 2019

T-Mobile are robbing people for their money and refuses to give it back. T-mobile kept the iPhone and my money.

GIVE ME MY $561.88 BACK!!!!

I'VE BEEN WAITING SINCE MAY, 2019!!!! I WON'T ALLOW YOU TO MAKE PEOPLE YOUR VICTIM!!!!

Original review posted by user Jul 18, 2019

In Manhattan I went to purchase an iPhone....
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ID
#1592865 Review #1592865 is a subjective opinion of poster.
Location
Manhattan, New York
Service
Tmobile Customer Care
Pros
  • Phone cost
Reason of review
Return, Exchange or Cancellation Policy
Loss
$562
Preferred solution
Full refund
1.0
Details
Read several blogs and have seen several videos about T-Mobile voiding warranties claiming the phone is water damaged when it is not. Turns out it's true! My phone developed a short in the charger port and has to be wiggled in just the right configuration to charge....
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ID
#1586575 Review #1586575 is a subjective opinion of poster.
Location
Apollo Beach, Florida
Reason of review
Not as described/ advertised

Tmobile - T-mobile Customer Service

2.0
Details
T-Mobile Complaint, 7.2.19 I have two disputes with T-mobile. The first, since signing up in December of 2016, I'm about to start only 5th phone (4th replacement phone). The initial new sore phone was a LG G4, which the volume went bad after a year. When the replacement came I unboxed it in the store and the representative notice that the screen was defective, so she took it back and ordered another one. Each order takes about 2-3 business days, so I'm without business contacts etc...the new phone arrives LG G5 and they transfer my data within 60 minutes. Well this phone goes bad over a year later, so they order a replacement which takes 3 days. I spend over 3 hours in the store with them trying to set it up (system delay problems) and difficulty transferring my data which they failed to complete, so I lost half of my data. A little over a year later and that phone suddenly goes black, and overheats, but won't restart or charge. Now they are sending me another phone but they should be letting me pick out the phone of my choice from within the store, instead of sending me a turned in, refurbished, or reconditioned phone. I still have original cell phones from 2000, from several other carriers that aren't broken just outdated. My second issue maybe an administrative issue. In 2016 I was convinced to leave my provider (Sprint Monthly Plan, with my own phone), along with my In-Laws (Verizon), and daughter (new), to join T-mobiles family plan with my wife (Virgin), her brother (T-mobile) and his son (T-mobile). The sales pitch was we would save money, get updated phones, and other perks. So there's 7 of us on this plan. What no one told us that if any of us are late, they disconnect everyone’s service, then charges a $20 reconnection fee for each line or individual, $140. So we've accumulated a sharecroppers indebtedness of reconnect penalties, which we didn't realize initially because the service would be restored for the monthly minimum, but the debt remained. Once each occurrence $140 extra would accumulate to the bill. Trying to coordinate everyone to know and be instinct with their potion of the bill payment is ridiculous, which I told a representative while trying to understand and resolve the bill. Yet I couldn't because only my wife and her brother were administrators to the account. Everyone wants to leave T-moble but feels trapped or locked in because of the outstanding penalties. I've never been involved in system like this, I've had Sprint, T-mobile Monthly, Straight Talk, & Sprint Monthly. My wife says she's tried to negotiate with them, and threaten to leave but they've refused. It's a share cropping system that locks users in so they can't leave without resolving the debt! I forgot to mention that my In-Laws phones are going bad also! We all had the insurance replacement plans which adds $6-$12 per month per phone to the plan. I never had nor needed an insurance plan with my previous plans! Update 7.5.19 I still don’t have a phone! On 7.2.19 I took my nonworking phone to a local T-mobile store in Centreville, They couldn’t get it to power on and determined that I needed a replacement, under my warranty plan. The employee couldn’t access my account because there was an problem with my account and sent me home. Yet I had received an email a few days prior that confirmed the account was in good standing and a payment had been received. I call my wife at work after returning home, she calls customer service, who proceeds to tell me that the store employee should’ve called them to verify or access the account. After giving them a description customer service decides to send me a replacement phone to the local store within 2 days. Later that afternoon my wife gets a confirmation text that the phone was sent. The next day, 7.3.19, my wife receives a text that the phone arrived, and was received at 12 noon. Not knowing this I call the store at 3.30p to see if it’s in so I can pick it up, the employee tells me that it hasn’t arrived. I see my wife around 530p and she shows me the text, along with a second text confirming the delivery. She calls the store and they confirm that its there. I go there around 6.30p, the employee finds it but says she can’t release it because the manager didn’t check it in and he needs to be there to release the phone. I asked what time did he leave, she says 11a and will be in at 10a the next morning? So I go home again without a phone. The next morning, 7.4.19, I return at 10a, the manager’s not there but the employees find, unpackage the phone, and calls the manager to find a way to release it, which takes about 30 minutes. Next a glitch occurs, concerning if I should be allowed to keep my original phone. Since it was replaced by the customer service, one employee says that I can take it, while the other says I have to turn it in to get the replacement? She calls the manager to confirm! I explain that I need to transfer my data, business contacts, notes, etc, and since they can’t do it there, I can take it to a business that can, and after I’ll return it. My wife’s did this with hers when T-mobile and the Apple store couldn’t retrieve her data, and she returned the broken phone afterwards. So we were at a stalemate, with both employees sympathizing with me, but the manager stating the store policy. So one employee proceeds to accesses the company policy to review, then calls someone and they say that I can’t have the phone because of an outstanding balance. Also, that it has to be returned, and reordered. So after an hour I leave again without a phone. Before I leave I express my disappointment, frustration, and anger that T-mobile’s customer service is horrible! Why would I get an confirmation email and customer service process the order if the account wasn’t in good standing. I have my own business, so besides clients not being able to reach me nor I them, my 89 year old dad who I care for was in the hospital, 5 weeks, and I was in communication with the doctors, nurses, social worker, caregivers, etc, daily. I had to authorize his care and procedures. So T-mobile’s inept customer service cost me valuable time, money, ability to care for my dad, and manage my business. T-mobile needs to review their customer service policy and procedures! The current system is broken. Local managers and employees need the ability to provide service that’s efficient and effective. Again, this is the 5th phone replacement in 2 & ½ years! Someone should’ve stepped in to immediately resolve it. Everyone agreed that 5 phone replacements wasn’t good service but no one could resolve it in a consumer friendly and efficient manner. My wife spent a few hours arguing and trying to resolve this. Talking to managers and supervisors yet no one had the authority or urgency to resolve it! She told them what to do or what they should do to get it fixed, yet after knowing the circumstances no one could resolve it in a timely manner. Horrible, customer service! I own a small business and I could have resolved this, instantly. If I had provided a customer with 5 bad products, I would’ve bent over backwards to appease that customer! Including asking them what, how, where, and when or whatever they need to resolve this. I would have sucked it up and provide great customer service to make up for the previous experience! At this time T-mobile can’t do that! No one on the family plan wants any part of this plan or with this kind of service, actually non-service!
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ID
#1579042 Review #1579042 is a subjective opinion of poster.
Location
Sully, Virginia
Pros
  • Marketing and sale of product
Cons
  • Long term customers getting shafted
  • Customer support
  • Customer service and problem resolution
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
1.0
Details
honesty. transparency. I will be completely honest. I am unsatisfied with my decision to switch to T-Mobile. I was all excited when I first switched. that was until one store employee screwed my account up and I talked tech support and even supervisors and was told...
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ID
#1574934 Review #1574934 is a subjective opinion of poster.
Service
Tmobile Jump Phone Plan
Cons
  • Customer disservice
  • Are dishonest and untrustworthy
  • And the level of tech support- solve issues
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Tmobile - I have been having major problems with my phone I've been to t mobile 5 times it will not ring then it w144 then it will freeze up I been trying to get them to call but most don't I'm renting a room i

Tmobile - I have been having major problems with my phone I've been to t mobile 5 times it will not ring then it w144 then it will freeze up I been trying to get them to call but most don't I'm renting a room i
Past week im at t mobile now with why my phone will not ring 80%of time i think we fix now
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ID
#1566038 Review #1566038 is a subjective opinion of poster.
Location
Mesa, Arizona
Service
Tmobile Mobile Phone Service

Tmobile - Poor service

Do not get tmobile, I switched for their unlimited hotspots and their coverage map showed full coverage in many places my family was looking to travel. Now I just went on vacation in an area the map shows full coverage and we couldn't even make a phone call. Their team says were to far away from a tower. They falsely advertised full coverage in this area, what a joke. Should've stuck with Verizon.
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ID
#1562115 Review #1562115 is a subjective opinion of poster.
Service
Tmobile Mobile Phone Service
Reason of review
Bad quality

Tmobile - HORRIBLE

1.0
Details
I have been with T-Mobile for over 10 years. I pay my bill religiously early every month. Yet EVERY month they seem to "lose" my payment so I am bombarded with text messages from them stating my service will be shut off and I will have to pay a re-connection fee. I call them (every month) they open a ticket, and miraculously my payment appears. This is the worst company ever. No wonder people are leaving. you guys SUCK!
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ID
#1556451 Review #1556451 is a subjective opinion of poster.
Service
Tmobile Customer Care
Cons
  • Now that the customer service seems a bit dishonest
Reason of review
Problems with payment
Loss
$800
Preferred solution
Let the company propose a solution

Tmobile - Bad customer services and on top of all thieves

1.3
Details
Ex-number (312)351-1114 -~>Current (312)614-9690. So some how T- Mobile allow my cellphone to be hacked and refuses to help by sending me to the internet and phone numbers when those where hacked. After 2 months of unable to use my cell and compromising my home network I cut my cell service. Then T- mobile surcharge me for 2 months of unused service and discontinue service charges totaling $472.98 I was not able to pay until 2 months later. Well I paid to restore service which at some point this money will be returned to me. Filthy lies they pocketed the money is been over 8 months since all of this happen and now I have a fricking bill for 1 phone 1 free tablet ( *** for $280 a month, when they said it would be $150. No wonder people move to AT&T
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ID
#1555799 Review #1555799 is a subjective opinion of poster.
1.0
Details
I went to purchase a wireless internet. They ran my debit card for 130.00. It came out of my account but didn't show up on their end. So they seemed my debit card again. The same result that time too. So they couldn't sell me anything because their computer system was...
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ID
#1552486 Review #1552486 is a subjective opinion of poster.
1.0
Details
A tmobile employee out of the Wilmington, Maryland office hacked my account. He sold, bought products, added lines and cloned our cell phones. I caught them, no help from tmobile by doing a bug report on my phone. It gave me everything. Phone #'s that our phones were...
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ID
#1546645 Review #1546645 is a subjective opinion of poster.
Service
Tmobile Phone Service
Had a wonderful time with family in Tennessee. The service provided by T-Mobile pretty much the only 'fly in the ointment'. We used T-Mobile some 20 years ago and nicknamed it the interstate service because if you got off the interstate you no longer had a phone....
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ID
#1534300 Review #1534300 is a subjective opinion of poster.
Location
Ashburn, Virginia
Reason of review
Poor customer service
Loss
$150
Preferred solution
Contact with t-mobile corporate

Tmobile - Owed a refund but hasn't been recieved.

1.2
Details
Tmobile owes me a refund because I transferred my service to them and they said they would pay off my phone. I transferred and didnt have cell coverage anywhere but in their parking lot. I cancelled service 2 months ago and was told I would receive a refund. I called today 5/6/19 and they couldn't give me any information on the account because I didnt have service and I did not have a pin. The only time I ever had a pin was a temporary 30 minute pin to transfer my service to a reputable conpany. Tmobile owes me over $200.
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ID
#1529059 Review #1529059 is a subjective opinion of poster.
Location
Hot Springs, Arkansas