TMobile
Reviews and Complaints
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Verified Reviewer
T Mobike has fraudulently withdrawn from my account 280 dollars for post paid account that i never had.
Back in October I opened an account taking out 2 numbers one for myself and another for my husband both pre-paid and under my name. In April 2025 I realized that T Mobile had taken out of my bank 210 dollars for a post paid account that I never had.
I called them several times.They promised an investigation and update within 72 hours.20 days later I am still waiting. The department that oversees telecommunications must intervene, fine and eventually close down this rogue company that should not exist in an advanced country at first place.
Preferred solution: Full refund
User's recommendation: Stay well clear from T Mobile an unreliable,incompetent company with dreadful customer service
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Verified ReviewerReplacement
My phone is broken, and the camera I need to replace. Plain screen protector and faithfulness to heal. 
take to a repair center
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Verified ReviewerSolve my problem
My iphone 13 is carrier lock.and company did not response
Solve my problem as soon as possible..unlock my carrier.i want to unlocked my sim carries a soon as possible
Tallahassee, Florida
You are place on hold and never get a supervisor to talk with.
##### ??? You *** me off also!!!Each time I speak with an agent, they can not resolve my problem. !!!
User's recommendation: You will be sorry if you do business with T-Mobile
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Verified ReviewerResolved: This company screwed me out of a whole bunch of money was going I went from AT&T to them and I was supposed to get iPhones everything changed over everything was supposed to be good too I had to buy p
Company fixed the issue and I have been provided with product or service ordered. Of Representative got a hold of me today she was very nice she fixed my problem and the problem was resolved she apologized for any inconvenience I'm very happy with the decision. Just make sure you listen to everything there's company says ask if there's any timelines any deadlines make sure that you ask a lot of questions and don't get confused.
Everything they promises lies all they wanted to do was get me into a 2-year contract pay for their stupid Galaxy phones and I'm still in debt to AT&T nobody ever called me every time I talk to him customer service rep they promised to help nobody helped the people in the stores horrible so now I get to pay a phone bill see any contract for 2 years or I have to pay for the Galaxy phones that I don't want
User's recommendation: Stay away from AT&T and T-Mobile
i would file a complaint with the bbb ( better business bureau) also need to contact thm and make sure the promotions were applied which you should of done before
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Verified ReviewerThey allowed a third party in to the account whom purchased a phone and billed a new phone and service
All my wooden responsible for all them they didnt agree. They said I couldnt have my phone service anymore and they kept my phone number and I needed that number cause problems.
My private attached all my personal emails. You dont have a right to do that.
User's recommendation: Don’t use T-Mobile service
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Verified ReviewerUnclocking the device
I had opened a Sprint account, and I did purchase a Samsung Galaxy Note 10 and had mobile service. Then they merged with T-Mobile.
I am not sure if I paid for the phone, and I need to unlock the device to use it. Please check and let me know what's going on with that account. I greatly appreciate it.
Thank you. I am not sure of the phone number I used to have and the IMEI number 359271****64454.
Preferred solution: Unlock my sprint device
User's recommendation: 10
Alburtis, Pennsylvania
Need a shipping label
All people don't have printers to print out a shipping label.I was told 1 was being sent to me in the mail.I called again and that person said we don't do that .told me to go to the store and have them print it out.this expert with t mobile has been a nightmare .I have 2 phones to return that did not work.the Internet did not work or my TV. mobile needs to be more compassionate with there customers I'm getting the run around with this problem.simething has to be done.
.
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Verified ReviewerSim locked
Please, I just reset my phone; they requested another activation. Please help me with that. I beg you in the name of God.
Preferred solution: Full refund
User's recommendation: Good
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Verified ReviewerResolved: Unlocked my phone
Please help me unlock my sim
Your company lock my sim but your web show my phone unlocked use other sims but my phone show not spotted sim please unlocked my phone phone model 11 pro max IMEI 35 2843** **9043 2.
Hi im poor man I dont pay your bill for IPHONE 11 pro max you locked my sim please unlocked my sim because i use another company sim and im use this phone in pakistan 35 2843** **9043 2 this is my IMEI NUM for my phone I request you please accept my request and unlock my phone your web show my phoen is unlocked but in my phone settings show your sim locked please solve my problem
Preferred solution: I want unlocked my sim locked please
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Verified ReviewerPoor, poor service, no heart.
Cell service in the PHX area is terrible. But, I tried the T-Mobile cell/home Internet package.
#1, they did not deliver on the streaming channels promised, #2, then I was not able to watch streaming services when I wanted, #3, calls constantly dropped, texts not received/delivered, so I cancelled. Yes, over 20 calls for assistance to no avail. Now, I refuse to pay the last bill. They owe me!
No compassion. The premium service is the only way to get reliable service.
- Good deal
- Dropped calls
- Streaming service poor signal
Preferred solution: Full refund
User's recommendation: Do Not use T-Mobile
return the equipment to a store and get a receipt
Litchfield, Minnesota
Changes debit card
Im trying to call to change my debit card for auto pay and cant get a hold of anyone if you could please email or text me that would be great thank you!!! 320-980-**** or judycallander19@***.com
To get an old number off of my old account
I spoke with no one. This is a waste of time. What happened to just calling a number to speak to someone?!
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Verified ReviewerResolved: Not honor there word
Company fixed the issue and I have been provided with full refund. They gave me my reward.
I sign up for home internet and I was to get 200 rebate after 10 weeks. I didn't so I changed my plan.
So they going to offer me 300 then and I payed another 10 weeks still no. So it garage a lie.
I am so mad. I wanted to sue them for the 500 and 2500 for damages.
Preferred solution: Full refund
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Verified ReviewerRun from these woke scammers
They still keep changing me and refuse to delete my account even though I am with Verizon because of everything tmobile wanted to keeping so i was also forced to report tmobile to the ftc, fcc, and bbb not to mention the ceo and nceo
Then, from January 26th, 2025 to January 31st, 2025, they stole an additional $655.74. They also stalked me in search of a bank account or a cash money service account they could bill because I refused to set up autopay. They subsequently locked my account and everything tied to it, leaving me unable to sell anything to recoup the lost money. Both the CEO and the executive response team have been of no help, as they requested a PDF of a bank account that I don't possess when I use a cash money service because I don't trust banks.
My transaction history isn't sufficient for them. Additionally, I was ridiculed for being a disabled veteran.
- Will rob you
- Will get away for it
Preferred solution: Full refund
User's recommendation: Run from these scammers
file a fcc complaint and with the better business bureau
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file a complaint with the better business burea, also dispute the charge with your bank and i would also file a complaint with your state attorney general office