TMobile
Reviews and Complaints
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Verified Reviewer
Billing issues
I STILL CAN'T GET ANYONE TO ANSWER ON CUSTOMER CARE !!!! I DON'T UNDERSTAND WHY THEY DON'T HELP PEOPLE WITH A HUGE BILLING ISSUE CAUSED BY T-MOBILE.
I LOOKING AT OTHER COMPANIES NOW !! THEY DON'T SEEM TO CARE ABOUT THEIR CUSTOMER'S ENOUGH TO ANSWER THE PHONE AND FIX A MISTAKE THEY MADE; THIS 66 YEAR OLD CUSTOMER OF 6 YEARS DOESN'T FEEL LIKE I CAN TRUST THEM !!!!
YOU CAN'T GET A SINGLE PERSON ON T-MOBILE CUSTOMER CARE!!! I HAVE A HUGE BILLING ISSUE AND IT'S T-MOBILE'S OWN FAULT !!
I USED TO LIKE THIS COMPANY.
I HAVE USED THEM FOR 6 YEARS. NOW, THEY HAVE JUST GONE TO ***
User's recommendation: Don't get involved with this company!!!!!
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Verified ReviewerQuestions on my bill
I need to talk to a person, not a muffled AI computer. I made a payment arrangement to pay my bill on September 15, and now my service has been disconnected.
Preferred solution: Talk to a person
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Verified ReviewerI ca My phone has not been working right? I can't get my television to recognize the T-Mobile box. This is unacceptable and I am looking into going t
I can't get internet updates. I was redirected to my phone.
My phone has not been working right. I can't get my television to recognize the T-Mobile box. This is unacceptable. Egregious and just wrong.
I'm considering leaving you all after all these years. I can't get hold of anybody.
It's 3:00 in the morning Eastern Standard Time. Terrible.
User's recommendation: Not applicable. I wouldn't refer you all to anyone right now
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Verified ReviewerCancel my order for new service
It should be easier to cancel an order and rescind my paperwork.
The call was automated and very low. I'm supposed to be called back in 30 minutes. It shouldn't be that hard to cancel service that hasn't even been started yet 
Preferred solution: Cancel my account
User's recommendation: Don't do it.
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Verified Reviewer |
Seattle, Washington
No ine answering after waithing 40 mins for chat
They stole 81.69 one monthes payment, they cant seeen to find it i cant find they lady who took my money shes no longer there, yet becouse of this im now getting hit with late fees on top of late fees on top of late fees. When I first got the phone, they told me it would not be any more than what I paid at Bruce mobile I paid $60 at Boost Mobile.
I'm now paying a $110 a month through T-Mobile. This is not what was offered to me this is not what the plan I discussed with it, the guy when I got the phone I paid 80 when I got the phone I paid credit card credit cards and I went in and paid cash and they can't find my cash and find when I got the phone but they can't find the $81 and change it's missing.
Yet here I am. GettingnScrewed over big time by him by late fees and everything else and I'm extremely unhappy and no, they have never responded back to me.They've never called me back nothing.I am not heard from.They just keep jacking my *** bill up
Preferred solution: Price reduction
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Verified ReviewerTheir internet and phone are crap
- - Internet is down more often than it's up.
- - Phone says it's not registered on a network.
- - I can't afford diabetes meds or a med alert device.
Their internet is down more than its up. My phone has been broken up or says its not registered on a network.
I've never been late on my payment not once. Im in very poor health and live alone. I cant afford my Diabetes meds since Trumps cuts. If my daughter cant get ahold of me she's calling 911 or driving down here.
I cant afford the monthly service for the med alert device. I have to have a working phone. Everybody is complaining about them. Time for a class action law suit.
Stay as far away from this cell company. Even more so if you need a phone and I poor health. They'll shut your phone off after never being late on your bill.
Beware if you're in poor health. You'll get the your phone isnt registered on a network and you'll be toast by the time they let your phone working.
User's recommendation: Stay as far away from TMobile as you can. For internet or cellphone.
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Verified Reviewer |
Minneapolis, Minnesota
About my account. Not happy
Call me and will talk again. I get still dropped calls even when I talk to T-Mobile.
I tried to call today and could not get to representing person.
I am just so disappointed in my service
Even when I am talking to a representative I have lost calls. I wish immediately assistant will help!!!
- Bad service
Preferred solution: Full refund
User's recommendation: Not really
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Verified ReviewerParental control on my twin girls 13yrs old iPhones 16 can you please help me ty
Help me with my girls' phones first, then I need to see why T-Mobile is trying to get my money over again. None.
- Good workers
- Scammers
Preferred solution: Help putting parental controls on my girls illphones 16 and after that I need help with all these charges ty can you please help me
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Verified Reviewer |
Fort Myers, Florida
1st I need an emergency Exta 2-3 days for extension
It let me change the date for 3 extra days. (I have never in 6 yrs with T-Mobile ever asked for an extension).
My check was, to my shock, not coming in until the 3rd, and it had been due the 30th.
So it was beyond my control. So it surprised me again showing up the 2nd, but now stupid T-Mobile shut my service off.
- Good customer service
- Help in stores when need it
- Good starting rates
- Lousy phone ai & no actual live customer service
- Jacked up prices
- Add on prices not told about
Preferred solution: Price reduction
User's recommendation: Find a Live way to get a hold of T Mobile don't do what I did & take SS
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Verified ReviewerInternet not working
We had a storm that knocked out the power. The power is back on, but there is still no internet.
I tried unplugging everything, but it still doesn't work.
I was told I have to wait an hour to speak to customer service. Smh.
Preferred solution: Price reduction
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Verified Reviewer |
Kansas City, Missouri
Internet sucks
My internet consistently buffers no matter what. I've called several times and it's always the same attempts to fix with no results. Never fixes the issue but reads from their script, but nothing changes.
- Good value for the money
- Bad at fixing actual issues
Preferred solution: Internet that actually works
User's recommendation: Good company but short on the follow through to fix actual issues
Dayton, Ohio
Resolved: Just wanted to cancel
I get placed from one place to another. They ask for all kinds of ID.
Then I get someone I can't understand and keep saying they need to check. This went on for 2 hours
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Verified Reviewer |
King Of Prussia, Pennsylvania
Devise
You need so comprehending you're not listening to me. I need my f*****You need so comprehending you're not listening to me.
I need my *** phoneYou need so comprehending you're not listening to me. I need my *** phone turnYou need so comprehending you're not listening to me.
I need my *** phone turned back on okay? Right now?
Preferred solution: Price reduction
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Verified ReviewerExplanations of late fees
Resolved my issues . Thank you it was showing that I had charges, and I had set up an appayment plan
Kansas City, Missouri
No plans for incorporating us cellular customer s
- - Switching to T-Mobile caused voicemail access problems and PIN mismatches.
- - Address change by T-Mobile delayed statements and refunds; bill is doubled.
We were previous customers of US Cellular. Change over a nightmare!
No voicemail access, TMobile requires 6 pin #, YS Cellular had only 4. Over 1hour with customer rep that didn't understand and had to go through several changes for my access to voicemail. By setting up the T-Mobile pin. Then statement address changed by T-Mobile from my POST OFFICE BOX to just street address of the US POST OFFICE.
Statement didn't arrive. 3 over 1 hour phone call to discover problem, which did take extra time due to customer authentication pin # being 6 digit with T-Mobile and US CELLULAR using 4. It took 5 phone calls to be informed of new pin number for T-Mobile. Then the check sent to US Cellular, as no T-Mobile address, cannot be accessed by T-Mobile.
I will have to go to US CELLULAR to get refund, even though T-Mobile BOUGHT US CELLULAR!
They are good to not close my account yet, since I called and a check has been sent to their address. Now all I have to figure out is why the next bill is more than 2 times my normal invoices!
User's recommendation: No idea, for a communication company customer service and time is not their worry
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