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I honestly love T-mobile itself. I’ve had my line with my two sister in laws for almost 12 years now. Have had issues here and there over the years, but always was solved instantly with a phone call. Been threw all the changes T-mobiles made with the whole leasing...
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4.4
#1159742
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Tmobile - Very upset
Tmobile - Very upset
Tmobile - Very upset
I went into one of your store and was never so upset. All of the main advertising was in Spanish. Even the signs telling you where the items were in Spanish as well. All the small print was English. I am not in a prodominatly Mexican area and to see that here made me...
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1.0
#1183489
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*********************************************12/21/2017*************************************************************************** Update John, I am extremely frustrated by TMobile lack of customer service skills and processes. I have been working to resolve the fact...
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Anonymous
Anonymous

UPDATE*******I have reached out for legal counsel to resolve the issue

1.0
#1153748
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Take great caution before using this carrier. I purchased a phone in store and when the persnickety sales associate said, “We’ll have to run your credit” (as if I had bad credit) well I should have walked out the door then. Not to mention she had to make a photo copy...
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3.8
I liked
  • Reliability
I didn't like
  • Billing department
  • Are dishonest and untrustworthy
#1183718
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I was told if I switched to T-Mobile I would receive the following: 1. The Senior calling plan with unlimited calls, texts, and data for $50 (including taxes) with an auto payment enrollment. 2. $300 rebate on the purchase of the iPhone X Under those conditions I...
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Anonymous
Anonymous

I can surely sympathize with you.I was told my cell phone bill with two phones (iPhone 6s and lg stylo 3), unlimited, would be $130 per month.It was $130 the first bill.Evey b...

#1136526
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Tmobile - T mobile cut off service paid for

It took three months to activate unlimited service on t mobile. One month later t mobile, without notice, cut off data service. Store attempted to activate service without success. The tec in the Philippines didn’t attempt any meaningful resolution - however t mobile still wants to be paid! They are a bunch of dishonest thieves!
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1187357
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My husband and I had both wanted the Galaxy Note when they came out over a year ago (guess it's a good thing we didn't get them), but because of the problems we settled on the S7 Edge for the both of us (the sale person said we can get the jump plan and switch when the...
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1.5
I didn't like
  • Customer support
  • Dishonesty
  • Earning something but not allowed to use it
#1126336
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I was with this company over 10 years. I cancelled due to spotty service and when I did they prorated my bill and charged me per day so they could hike my bill up to what I normally paid monthly. That is extremely poor customer service. I tried to stick it out with...
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1.3
I didn't like
  • Cancellation policy
#1126316
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We are new to the TMobile customer we have been dooped by phones that we purchased the service is awful calls drop phones forever freeze we text private personal things and it goes to random numbers. We have had our honest switched 3 different times and problem...
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1.4
#1175016
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Tmobile - Will tell you lies so you will change

They will lie to you about what they will pay to change to t mobile. If you make the mistake and thank about change to t mobile make sure what they will pay your old cell phone company?? They will not tell you the truth not a good way to treat a new costumes
1.0
Details
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
#1178371
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