filters
state:
Show
city:
Show
product:
Show
Tmobile - STAY AWAY FROM T-MOBILE
STAY AWAY FROM T-MOBILE!!! I got approved for a phone exchange on May 8 because T-Mobile sent me a defective device from an exchange. I sent my phone in on the 9th, and they received it in their warehouse on the 14th. For a month I have argued with them and been...
Read more
ImpartialBrownBear
ImpartialBrownBear

I've had the same experience

#1279544
Reply to reviews
I bought a new unlocked phone from another source. I attempted to buy a sim starter kit online but it kept adding in a separate charge for a sim card at $10 which was supposed to be included in the sim starter kit. I chatted with an online assistant who was unable to...
Read more
1.0
I liked
  • Cranberry twp pa employees
I didn't like
  • Customer service on pay as you go
#1321585
Reply to reviews
Everett, WA, TMobile store at Everett Mall location, I went in to talk about change in my account from Verizon to T-Mobile and opening a business account with or lines and the manager asked me to provide my tax ID number and my driver's license number, she wanted me to...
Read more
Stonefish911
ActuallyBengalTiger811

Want T-Mobile to make it right, business fraud should be taken seriously

2.9
I didn't like
  • Employee opened fraudulent acct in my business name
#1321939
Reply to reviews
Wow, what a disappointment T-Mobile turned out to be. I had been with AT&T for nearly 20 years when I made the switch to T-Mobile. The person at the store was very friendly and helpful up to the point where I was told I had to put down a deposit on the new phones we...
Read more
2.5
#1319383
Reply to reviews
I have been w T-Mobile since January 2013. After 2 years, my cell phone died. I went into the store & the salesperson said i had insurance & got another phone. Then he talked me into a Fitbit & tablet. It was a promotion & when i asked if my monthly bill would...
Read more
1.0
#1324458
Reply to reviews
3 lines over 12 years with my girlfriend. Went to upgrade was told in store my galaxy s8+ damage would only cost me 120 to upgrade to the s9+ first i pay electronically, they tell me i needed to pay 50 owed that'd be paid the next day anyways today, so i did. Then i...
Read more
1.9
#1318778
Reply to reviews
All they care about is money. was told that I have to pay the balance on my bill before I could do anything which I paid in full. I dropped my phone and the screen wouldn't allow me to answer calls or see texts I thought cool I have insurance and jump service so ill go...
Read more
1.0
#1319883
Reply to reviews
I called to T Mobil with two questions - how much will be cost to upgrade my phone to iPhone X and how much will be cost to buy a new phone and to add a line for my daughter. The salesperson responded that they have special promotion right now and if I upgrade my phone...
Read more
1.3
#1320743
Reply to reviews
I tried to put some money into my account via the internet and was asked for my password which I gave. Or at least I tried to because the site said the password was incorrect which is their problem because I wrote the password down. I no longer have the PIN which they...
Read more
2.6
#1318529
Reply to reviews
T-Mobile has the worst customer service website I have ever experienced. Most often I cannot get on the site to manage my account, set up or make payments, etc. If you call a representative to help because you cannot get on often you find there is a fee for them to do...
Read more
h.kitchener
h.kitchener

TMobile charges a fee for customer service? Didn't know that. Will keep that in mind as we are shortly to change our provider. Thanks for the info.

#1311416
Reply to reviews