Most helpful reviews first
Pissed Consumer Interviews ?
Took my Bricked LG G6 to them (Yes the same boot loop issue LG has had for years is back with their latest phone). T-Mobile is unwilling to do the right thing and allow me to return the phone (outside the 14 day "Buyers Remorse" time frame). Instead they are only offering to replace the phone through my "Jump Insurance" and an additional $5.00 fee). So, The Device is just over 30 days old and bricked. I have not only a warranty on the phone but also Jump Insurance on the phone yet it will be replaced with a "Certified Used" phone which then I have to pay an additional $5 for!! It's simple, T-Mobile and possibly all the other Mobile Service providers have lost their minds and are only interested in ONE thing. They no longer care if you say you are going to leave for another provider. They ONLY care about getting as much cash out of their customers as they can possibly suck out of them. That's it!! MONEY MONEY MONEY! So my question is to anyone who reads this review and has an issue with their phone (LG or other) is have you had enough like me?
I bought a new phone and it was unlocked, however, it was "T-Mobile unlocked." I use Verizon. (I did not know when I bought the new phone that I was unable to use it on Verizon). I read online that if you sign up for a T-Mobile account for two months, they will unlock...Read more
I recently canceled my service with T-Mobile due to the lack of customer care. I was left with two phones to pay off; iPhone 8 plus and Samsung Note 8. I called and spoke to a rep named Ashley #1223118 at the ABQ location and she informed me I could return both phones...Read more
I purchased new Iphone XS and now calling to switch to Iphone XS Max within 2 weeks (buyer's remorse time frame which is 30 days) as we are not happy with XS and need a bigger size phone. T-Mobile is saying I can return my phone and buy the new phone by paying the...Read more
Had problems keeping Note 4 on, called tmobile and they said they would change it out for another phone, they don't carry Note 4 anymore so they were changing it out for Note 5. The phone was sent to the store on 12/14, so I went to the store on 12/15, even though the...Read more
Tmobile - Closed account
Closed account since Aug of this year. Called 3 times to correct.. 3 reps.. hung up on.. I will report this ASAP.. bill of over 700 for an account that does not exist..
I was a very happy customer of Metro PCS for years, and I was very pleased with my service there. The service was efficient, fast and very afordable!! I recently switched to TMobil because I got an opportunity to purchase a better phone from a friend, but the phone is...Read more
Tmobile - Fraud dept.
The absolute worst customer service I have ever received. Had 3 phones delivered to me that I never ordered. Called them and they started a fraud case. They informed me that they would send call tags for the phones so that they could be returned. Six weeks later all I have received is 2 bills. Called the 3rd time and the customer service rep wanted me to drive 150 miles to the closest T Mobile store and talk to them. That went over well with me and she hung up! Next call, I ask for a supervisor and that can't happen I guess. So the next person is actually trying to help and says that I will hear from the fraud department within 3 days. I won't hold my breath. I'm sure that the next thing will be a collection agent
Triple the terrible support. New customer, online access "limited" probably because I used a temp sim/# to test service then ported main number over. Online does noi recognize either and errors out when trying to update. Called as directed. entered ph# pin, verified....Read more
I didn't like
- Horrible customer service its a joke
STAY AWAY FROM T-MOBILE!!! I got approved for a phone exchange on May 8 because T-Mobile sent me a defective device from an exchange. I sent my phone in on the 9th, and they received it in their warehouse on the 14th. For a month I have argued with them and been...Read more
Long story short....And after 2 hrs on the phone with Team experts :Sarah and her supervisor Tyler in The Maine office, their lack of knowledge is beyond comprehension..All I needed was an extenion of a week to pay my bill ...Sarah said she could not authorize an...Read more
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