TMobile Reviews

In February of 2026, I signed up for the T-Mobile internet service and liked it very much. When I referred a friend, I didn't get the advertised $100.00 referral fee.

When I called them to follow up on it, I got talked into switching my three phone lines to get the $400.00 per line rebate. That was where the real ordeal began. As of today, I’ve spent a total of about 23 hours trying to get them to do what they are supposed to do, both for billing and service.
The first representative I spoke with at the end of April said he was Kevin G. in Kansas.

He was going to call me back the following Tuesday and help me switch the lines after I got the new SIM cards being mailed to me. He told me that if he missed me on Tuesday, I should call and ask for Kevin G. in Kansas. But he gave me the code I’d need for my $1,200.00 rebate.

After many calls and hours of being put on hold and talking to people who couldn’t help me get to Kevin G., someone at T-Mobile finally told me customers aren’t allowed to contact a specific employee.
Early in the ordeal, I ran into problems because they won’t even talk to you for any reason without a PIN. Although I’ve had 3 or 4 of them to date, none of them have worked except for one that works for one of the closed accounts. Every time you call, you get shifted from one overseas person to the next, none of them ever being able to help you. Each one made me go through their useless app to try to change my PIN.

To this day, I don’t have an active PIN for my current account.
Instead of switching my lines, they set up a new account with what was supposed to be dummy numbers or placeholders that remain in effect temporarily until your real phone numbers are transferred. During one of my calls, a representative told me those phone numbers were my new phone numbers. Evidently, I had lost my real phone numbers, one of which I had for the last 26 years. After they determined that I could keep my numbers, I pressed on with trying to get my $1,200.00, somehow still believing I’d get it.

That almost made it worthwhile to endure all of the incompetence. One worker finally gave me an email to send my documentation to them. Of course, they immediately denied it. I had specifically asked my good friend Kevin G.

in Kansas whether I could get the rebate since I was with U.S. Cellular and he replied yes.
On June 16th, T-Mobile pilfered a random amount of $260.16 from my bank account. That is when I discovered they had opened an entirely new T-Mobile account for the dummy lines and charged me for three phone numbers I did not order. Now I had my internet account, my real phone account, a dummy-line account, and even a business account that just appeared out of nowhere one day.
Meanwhile, back at the store, they decided that my many accounts were so screwed up that the only way to fix it was to close everything and create one new account.

I would get a new internet device. Others before them at T-Mobile had tried to combine my bevy of accounts but all to no avail. This time had to be different. After reconfiguring 42 devices (I have a smart home) to use the new internet device, my husband dropped off the old device.

He was given a phone number to call in order to cancel the old device. Immediately, I knew I was doomed because that would require an elusive PIN. I knew what I had to do: go to the store and spend the afternoon trying to explain all of this to someone there. The lady there told me that I had dropped off the wrong device.

I told her that that was impossible since my entire life now revolves around T-Mobile; that would be a rookie error to which I would not be inclined. Finally, they did me the courtesy of recognizing I had dropped off the old device.
Today, I was on the phone for an hour and forty minutes trying to get the $260.00 that T-Mobile essentially stole from my account back in June, for the dummy numbers account. Happily, a miracle occurred and I had an old PIN number which turned out to be for the dummy number account they used to take my $260.00.

The lady said, 'Oh, I see what happened, and although I can't help you because I don’t handle business accounts, I’ll tell the next person all about it so you won’t have to go through all of this again.'
But my joy was short-lived as the business representative told me $260.00 was my prorated bill for the three new lines I had ordered. After I was forced to relive the sordid tale all over again, she told me they are going to do an investigation which would take at least seven days and could take up to ten days.

When I signed up, I was told my bill for 3 lines plus an accessory is $150.00 a month. Before I said yes, I asked what's your policy on changing the date.

I wasn't told with clarity. The store person said, call customer care and they'll just change the date. Afterwards my bill went up 3 times I called several times over 6 months asking why is my bill so high they said installments, fees. I find out from another store two days ago.

That they shortened 2 months during a billing cycle to pay for and extra day, with out my permission then enabled payment schedule which means your late and you have to pay new months payment on a date you didn't ask to pay. Thinking the dates would be changed properly. Well, they never changed my billing date. So, every month I owe and never could catch up.

I was with there prepaid carrier paying prepaid for 10 years. Im definitely considering going back.

I have been having reception issues, so much that my Instacart job has pretty much dissolved. I am taken on routes to deliver that are nowhere close, and I have had 3 order cancels in 2 weeks, which will not offer me batches due to my points.

I have contacted T-Mobile 5 times now, had my phone reset, even a new esim downloaded, which has actually made it worse. I was given a free month of service and credit of $10 for 6 months, and a promise my problems were corrected. Today, the day after, my phone is worse. And I have no way to make money; how is this fair?

I have been a T-Mobile customer since 2010 and have had issues but resolved. Losing my ability to make money comes at a very hard time and has me feeling hopeless.

I decided to rotate my service from Red Pocket to T-Mobile because the quality of their service was terrible. Unfortunately, the quality of T-Mobile service is even worse.

I tried to start doing this yesterday afternoon about 3:00 and went through the process. I got my number released from Red Pocket and T-Mobile signed me up. I paid my accounts in full. My phone number has been transferred supposedly from Red Pocket, but I still haven't been able to get my eSIM activated.

They sent me a QR code that doesn't work. I've called back; I don't know how many times, and it seems like all they're interested in doing is having me pay for a renewal of my subscription, which hasn't even been activated yet and has already been paid for.

I am thoroughly pissed and don't know what to do at this point. Every time I call them, they ask me if I want to repay my subscription.

I was on the phone for over 3 hours with your "customer service" people, both thru chat (1+ hours) and actual voice (2+ hours).

My issue: I am/was a US Cellular customer (loved them) and I received a message months ago asking me to confirm my mailing address so a new router could be mailed to me. I did that twice.

Now this week I get an e-mail with a link to again confirm my mailing address. This link takes me to the TMobile app which does not allow me to confirm my address, I keep getting an error message.

Your off-shore staff is not helpful at all. They don't understand my request but they say they do. They wanted to set me up as a new customer requesting internest service OMG!!

I am so frustrated right now...and to make matters worse, you guys closed my local US Cellular office on ***, ***. They were always so helpful.

While on the voice call, I was transferred 5 times...twice I asked specifically to be transferred to the US staff, the girl said she would, but she didn't - LIARS!!!

All this was initiated by the buy-out of US Cellular and let me tell you, I am not impressed at all.

Off-shore customer service does not work. If they have trouble understanding a customer, they should immediately transfer to the US staff.

You have lost a customer and for sure I will be spreading the word about your terrible customer service...

I have been a loyal customer for over 20 years. I have a business account with 10 lines.

Your company has always been a good value and had great customer service. But for the last year or so, your customer service is terrible. Today, they have me on the phone for over one hour, transferring me, making me wait for a supervisor, and denying me access to a United States land-based customer service. I requested it many times, and they did not give it to me.

I am seriously considering closing down my account and ending our relationship. All I wanted to do was upgrade a couple of my phones.

It became such a task, so complicated. I don’t understand why.