TMobile
TMobile Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TMobile shows a 1.7 star rating from 665 reviews; 20% would recommend. Rating distribution is heavily unfavorable (82%); 67% say they won't reuse services.
Positive Feedback
Some users note plan pricing as a reason they signed up, though pros are limited.
Negative Feedback / Risk Areas
- Widespread TMobile reviews report poor customer service and long hold times.
- Frequent billing disputes, unexpected charges, and auto-pay problems drive complaints.
- Many request refunds and cite difficulties with returns, exchanges, and cancellations.
- Device unlocks and technical support issues are repeatedly reported.
Key Takeaways for Future Customers
- Expect to monitor bills closely and verify auto-pay settings.
- Document promises and ask for written confirmation for rebates or promos.
- Be prepared for limited phone support; consider in-store visits for complex issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TMobile shows a 1.7 star rating from 665 reviews; 20% would recommend. Rating distribution is heavily unfavorable (82%); 67% say they won't reuse services.
Positive Feedback
Some users note plan pricing as a reason they signed up, though pros are limited.
Negative Feedback / Risk Areas
- Widespread TMobile reviews report poor customer service and long hold times.
- Frequent billing disputes, unexpected charges, and auto-pay problems drive complaints.
- Many request refunds and cite difficulties with returns, exchanges, and cancellations.
- Device unlocks and technical support issues are repeatedly reported.
Key Takeaways for Future Customers
- Expect to monitor bills closely and verify auto-pay settings.
- Document promises and ask for written confirmation for rebates or promos.
- Be prepared for limited phone support; consider in-store visits for complex issues.
Media from reviews





Set up my internet
I don't know the PIN number, and I'm not good at using this technology. They gave me the box and told me it was simple to set up, but I need help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Harassment for more $$$$
My wife was a witness to all past proceedings and the long phone call with T-Mobile on speaker phone on Oct 7th 2025
Yesterday 11/18/25 I received another bill from Tmobile with delinquent charges of $7 more coming to a total of $143.84. The original final bill of $121.49 (statement attached) was paid on October 7th 2025 and the conversation was recorded by Tmobile who records all their calls with a representative stating verbally it was my final bill.This is a shakedown by Tmobile for more money from me and I'm not paying it. Attached letter.
The final payment was noted and the conversation was recorded. Then, about 4 days later, I called because my son's phone was not released from T-Mobile and was being held hostage for another payment, and I was informed I owe another $136. After a long debate with the representative in the Philippines, he hung up on me. That conversation was recorded.
We're finished, and the 1st and 2nd conversations were recorded by me also. No more $$$$$ T-Mobile!!!
Yesterday I received another bill from Tmobile with delinquent charges of $7 more coming to a total of $143.84. The original final bill of $121.49 (statement attached) was paid on October 7th 2025 and the conversation was recorded by Tmobile who records all their calls with a representative stating it was my final bill.
This is a shakedown by Tmobile for more money from me and I'm not paying it. Attached letter.
- No pros
- Much in statement above
Preferred solution: No more bills
User's recommendation: Use Spectrum 4 phones $80
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are good but not good on keeping there promises
I had one home internet and they had a special you can get better service and add another piece to have if your house is big. So I signed up for and I was to get 300 rebate I have not received.
And I was told I could keep the other box for backup for 25 more each month. I agree and now they have 300 returned fee on my bill for not returning the old box. And I bought a cellphone on my account I paided for insurance on it.
The screen broke and they expected me to pay almost the same for a new phone with out insurance. I am trying to hold on
Preferred solution: Looking for 300.00 gift card a new motog sale phone no upfront fee keep my other wifi box 300.00 return fee removed 100 in damages
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad business
I paid T-Mobile in December, they sent me a receipt. Now they want more money saying payment didn't go through.
There was no notification of a failed payment.
Normal payment was $90 per month.
They sent me two months notice of over $200. Will not credit me for the month of their mistake.
- Internet works
- Billing leaves a lot to be desired
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerT mobile bills for cancellation
I switched phone service for T mobile. When I got home, I discovered my phone would not work in the house.
I had to go out into the driveway to place any call. After a little over 2 months of this aggravation, I switched to Visible cell phone service ( Visible works perfectly for only $19 a month for each line, taxes included). I didn't ask for an adjustment from T mobile on the unused service and paid them for a full 3 months.Now, I get a bill for cancellation. They called it a "mid cycle change".
I call it a cancellation charge even though I was told there would be none. When I called to complain, I was told they couldn't help me without a password. I told them I didn't have it and couldn't get it because I could no longer log in. They said I would need to go into a Tmobile store to discuss the $6.02 charge.
I told them to forget it.
I am telling everyone about this experience. Do not do business with T mobile.
- I dislike having to make calls outdoors in my driveway
- More expensive for less or no service calls dropped
- Phones do not work 10 miles from a major city of 240000 people
Preferred solution: Apology
User's recommendation: Avoid, like the plague!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor Customer Service
When calling customer service, I waited on hold for over 3 hours. The person I was speaking to was no knowledgable at all, and I even had to start over because they hung up on me in the middle.
I was then put back into the queue to start the whole process over! so frustrating.
Preferred solution: Full refund
User's recommendation: Go in person, or work with another carrier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturned non working item. They accepted and closed account.
Do not ever think of doing business with this company under any circumstances. Their Customer Service is absolutely one of the worst I’ve ever dealt with in my life.
Returned immediately to Lebanon T-Mobile after no one could get to work. T-Mobile accepted return and closed account for the non-functioning item. We are now receiving past due bills that say closed! Called 800 number for customer service and spent almost an hour with them.
They REFUSED to let me talk to a supervisor. I was told they could not access account because it was closed! We called the Lebanon MO phone number. They refused to help us unless we drove to town which costs us $1.18 a mile to get there plus our irreplaceable time.
We do not have the item. They took it back because it did not work.
Now they are billing us for something that did not work, was returned, and ACCOUNT CLOSED which states on the bill CLOSED! Senior citizen on total disability with PTSD
- No customer service can not get any worse
Preferred solution: Quit billing for returned non working device and closed account accepted at local T-Mobile in Lebanon MO 65536
User's recommendation: Absolutely no customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAllowing there partners to over charge customers
I filed a claim with Assurant there insurance provider June 23, 2025. I returned to phone right away and received a tracking number.
I was over charged for additional phone coveraged I purchased while on vacation in May. Then October I realized again that bill was thripled. I called T-mobile of course and I was told I was being charged for the phone that was returned in the summer. We call on the 3 way and the rep said that it was scanned it but didn't make it to the department it should have.
The Tmobile person told me I had to enter a card for the payment arrangement that would be resolved but to continue my service... Ok I followed instruction. I received another message. I called back we speak to someone at Assurant and they say the same.
Tmobile again reassures me that it will be handed. Ok I then get a message the very next day from the insurance staying they found the box and it was empty so I was being charged for the phone. That I had to go to the original place of mailing and track it. But then they provided me with the tracking number.
T-mobile agreed that it was not my fault and that they were filing the complaint. That I would not have to worry about my service. Some type of stay was being placed on my account with full notation. If there is 10 days to return it and 45 days before you are charged.
Just how in the world is it my fault that it got lost once it was scanned into wherever the insurance agent was talking about. Months later. T-mobile agreed and told again to remove my method of payment whle they did their part. That I didn't need to worry they were taking care of it and to just pay my past due amount while they dealt witht he company.
While this morning I got up and our service is off. I have a disabled child and rely on my phone 24 for medical care,and communication with him while I am working and he is at therapy services.
I paid a few dollars more than they amount of my monthly bill and my phone is off after t-mobile promised I didn't need to worry about it. Now it want me to pay 175.00 more plus late fees, taxe, and reconnection fees.
- I normally have connection anywhere
- There is always some type of billing issue and i have been a customer almost 20 yrs
Preferred solution: T-mobile to restore my service and remove the additional fees that I have been charged after following their instruction.
User's recommendation: File with consumer affairs if the party you have a contract with allows someone they partner with to violate you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to charge me for 2 months after I switched
They wouldnt take to me unless I had a PIN. Someone was supposed to call me and they didnt. They keep adding charges but wont talk to me.
T-Mobile is sending me a 2 month bill after I switched to another carrier. The problem is you can't reach them by phone once your account is inactive.
They say you need a pin# or they would talk to you. Then keep adding charges. I then got collection notices in just 2 weeks after I switched. Clearly a tactic they use to get people to pay after leaving them.
This is a common complaint with T-Mobile. BEWARE YOU DO NOT HAVE TO PAY THESE TRUMPED UP FEES! THE COLLECTION COMPANY CANNOT PUT THIS ON YOUR CREDIT REPORT!
BUT T-MOBILE WILL KEEP HASSELING AND THREATENING YOU! BEWARE OF DOING ANYTHING WITH T-MOBILE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unlock my cell
Hi unlock my phones please my samsung galaxy s10e sorry my speak french country canada
My imei 353306****16907
User's recommendation: Recommandée
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: To unlock my phone
Not to good
Company fixed the issue and I have been provided with product or service ordered.
I need to unlock my phone. Can someone please help me with this issue?
Thank you. I would really appreciate it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
Hi - I have been with T-Mobile for years. I have always appreciated their excellent customer service.
As of late, however, they have removed the ability to contact a person & want customers to rely solely on their website. This presents many problems.
There are things only a human can do. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Awful technical support and customer support. Bad policy preventing support from being able to help.
Unfortunately, I recently had the displeasure of attempting to re-configure my eSIM with T-Mobile chat support. After following the guidance of various support techs and managers for roughly 8 hours and 7 chat transfers not only did my original issue not get resolved, but my one functional phone is now also broken.
Hilariously, they now refuse to do anything to fix the issue because, now that both of my device's eSIMS have no service, I am unable to receive a verification PIN via SMS. Even though I received a verification PIN previously in one of the many linked conversations - before the tech I was chatting with had walked me through a workflow that then rendered my other device useless. Who cares that I'm out of the country and now have no service - they suggest I fly back to the states and come trouble shoot the issue in person, or borrow a neighbor's phone to make an international call and chat with their support over the phone. What limitations does chat support have, exactly?
They cannot verify my ID by me sending them my account PIN, billing address, SSN, full name, date of birth, and an assortment of extremely long device specific codes? 0/10 Do not recommend.
- Did have decent coverage
- Exorbitant bills
Preferred solution: Reconfigure my eSIMs at minimum, and please consider an update your policy to allow consumers to verify their ID in some other manner than via SMS pin.
User's recommendation: Stay away, but if you must do NOT take a T-Mobile phone overseas.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charges
Your fees are horrible .
Just the overcharges, it sucks for people that get another debit card or so forth... I paid more in overcharges than my bill. ![]()
- Good internet server
- Fees are outrageous
Preferred solution: Full refund
User's recommendation: Watch your card if something happens to it. And forget your up the paddle with charges!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Change my sprint SIM card to my country code
I get this Sprint M540 and, it is not active in my country (Liberia ) and this is the number I want to use (+231)888-***-*00
Preferred solution: Full refund
User's recommendation: I have sprint M540 and this is the owner number but, is now in my country Liberia . So I want to use Sprint with my country number. +231-888-***-*00
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Verified ReviewerPoor customer service
T-Mobile thinks they are the only game in town. I disagree.
I returned their equipment 3 weeks ago, they emailed me today saying that I need to return my equipment in good shape. They regret me not being a customer, and will gladly welcome me back. Yeah, right.
That's not happening. Greedy cork soakers don't even know who I am.
Ordered Internet. Promised 3 day delivery.
Received 5 weeks later. I already found new Internet. Tried to call multiple times, I refuse to be put on hold for a damn hour!
Now, they send me at least 5 emails a day demanding payment for 2 months, plus $20 for a disconnect fee! I won't ever deal with them again.
- Bull excrement
Preferred solution: Apology
User's recommendation: Go anywhere but there.
About
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T-Mobile USA, Inc. is a company that provides wireless communication services. It is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. Around the country, the company's Personal Coverage Check gives customers a clear picture of their local coverage. The value of the plans, the breadth of the coverage, the reliability of the network, and the quality of the service has been the characteristic features of the company. At the present time, the corporate office of the company is headquartered in Bellevue, Washington. T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG. Deutsche Telekom is one of the largest telecommunications companies in the world.
TMobile is ranked 480 out of 2391 in Telecommunications category
USA, Worldwide
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just my 2 cents the outsourced reps are script readers and know nothing beyond that script when you canceled service was it before your renewal date or after? if it was after than you will be expected to pay another months service as for getting any help with this is a 50/50 and depends who you get