TMobile

From April 21st, 2024 to September 27th, 2024, T-Mobile USA Inc. stole $4,000 from me.

Then, from January 26th, 2025 to January 31st, 2025, they stole an additional $655.74. They also stalked me in search of a bank account or a cash money service account they could bill because I refused to set up autopay. They subsequently locked my account and everything tied to it, leaving me unable to sell anything to recoup the lost money. Both the CEO and the executive response team have been of no help, as they requested a PDF of a bank account that I don't possess when I use a cash money service because I don't trust banks.

My transaction history isn't sufficient for them. Additionally, I was ridiculed for being a disabled veteran.

I have had a spotless credit history with tmobile & enjoyed their service for 2 yrs. On 2/28 I made a payment & saw on my bank app it was deducted.

I also, within mins, received a receipt & thank you for my pymnt. Over 2 weeks later, I am notified my payment was never sent by my bank and pymnt was demanded immediately, without allowing me time to contact my bank. Following that, my calls to 611 to reach a rep @tmobile showed "service temporarily unavailable ". My app required a 6 digit ID code be sent to my number.

If I ever received one, it was 45 mins later and had expired. For a solid week, I have promised if my bank assured me the pymnt wasn't sent, I would gladly pay again. Each time I asked for a live rep, I was charged $10. I had no other way to try to resolve the problem.

After I finally reached my bank, I learned it was due to my new acct # after fraudulent activity, if my payment was made wth my debit card it would have been deducted immediately, and tmobile as well as my bank, should have contacted me much sooner, within 3 to 5 days. So, it is a fault of no body and everybody. Yet, to have my service restored, it will cost me close to $400 to restore my service. I explained I have a great payment history and have sent tmobile many customers.

I was shown no appreciation or concern. I asked for a contact number or email to corporate office, AND THEY ARE NOT ALLOWED TO PROVIDE THAT INFO. As a 66 yr old widow, with custody of a minor grandson since the unexpected deaths of my husband and 37 yr old son, I need phone service. I have no landline.

I promised to pay by debit card on April 2nd if my service was restored, but again was denied. Tmobile was completely unfair & unreasonable for a situation they were also responsible for causing. There reps were kind and apologetic, but had no power to help me. If I had been habitually late, I could understand.

I am irate over the lack of concern for loyal customers. My need was not considered, their concern was money, money , money IMMEDIATELY! I have NEVER been treated with complete disrespect by any business in my entire life. I have since read the numerous complaints by others, who have had the same or similar strong arming by tmobile.

Not allowing me time to verify their claim with my bank ,I had no proof the payment wasnt sent, It was only demands for payment or no service. I felt as though I was a victim of extortion. I was never even given an apology for a situation they were as responsible for as I was. It was like.."I DONT CARE IF IT WAS DEDUCTED FROM YOUR ACCT AND U HAVE A RECEIPT, WE HAVE TO PROVE NOTHING AND PAY NOW OR LOSE SERVICE!".

I have never carried thru with a threat to seek justice, but I am contacting the cyber crimes division of the FBI , BBB , and asking for advice on any and all regulatory agencies that can investigate tmobile s, unfair and unethical business practices as well as how easily this could force desperate customers to pay double. It is also suspicious how it was suddenly impossible to reach a solution or get explanations via 611 or my tmobile app, without a $10 charge to reach a live customer service rep. There is a corporate office in Charlotte, NC but they may as well be located on Mars. WHY WOULD ANY COMPANY NOT WANT THEIR CORPORATE OFFICE TO BE CONTACTED?

THAT'S ANOTHER RED FLAG! I have recently learned tmobile is owned by a German Telecommunications company, but have a main corporate office in Washington state. If anyone is interested in joining me on my quest, please post your wish and together, we can prove a German owned company in the US, should treat American customers as though they appreciate them. Allowing my service to be restored 4 to 5 days to get a payment immediately on April 2nd, is not a request that is u reasonable for a loyal customer with no history of late payments.

They have made promises in the past to recruit customers, that were not kept. I guess they expect loyal customers to be as dishonest as they are and have no trust or customers loyalty or appreciation. I'm confident they aren't concerned the customers do not have the determination and resolve to report enough complaints to prove them wrong and force an investigation. I HOPE I GET HELP FROM OTHERS TO PROVE WE DO HAVE POWER IN NUMBERS AND REPORT COMPLAINTS TO HOPEFULLY LEAD TO AN INVESTIGATION.

IF NOT, AT LEAST FORCE THEM TO PRACTICE ETHICS AND RESPECTFULLNESS OR DESTROY THEIR REPUTATION AND PUT THEM OUT OF BUSINESS.

I have saved all my attempts and responses to prove my claims and will forward to any and all regulatory agencies. AFTER THE HARDSHIP, STRESS AND *** THEY HAVE CAUSED ME, I INTEND TO SHOW THEM THE SAME TREATMENT!

Company switched off towers after the merge with Sprint, less and less coverage and finally none unless you use the Musk Starlink. I bailed and AT&T paid off my phones.

Also, the T-Mobile links often give 400 and 404 errors (embarrassing) with either Chrome or Firefox, which is ridiculous for a tech-based company. Finally, a phone warranty claim via Asurion and T-Mobile required three trips to Best Buy, five to a store, and one to Apple, and they all had different versions of how it was supposed to work, which means store techs have no clue what they are doing or saying, just saying whatever, which is great for wasting client time and energy.

I got home internet recently through t mobile and they had a promotion going on where you get a three hundred dollar Mastercard Rebate, when you sign up. Well, I've had the service for 3 months now and it was a process.

It was submitted on March 22nd and I still haven't gotten and every single time I call there. They always give me a an execute or they tell me it's gonna be this day or something and it was escalated so I did it faster. I was told by 4 different managers That I would get it within 14 days.Well it's been how many months and they shut my internet off and then a Manager called me and turned my services back on and promised me again that I would have it on the 25th of last month. And still haven't had it then I called yesterday.

Nobody said oh, it's process. It's supposed you'll get it Friday night or Saturday morning. Well, I haven't got it and now I called back there and they said they've got to wait another 3 weeks. What a bunch of c*** I want my Rebate card.

It's a virtual card. I want it.I get my part.They can do their part.They are horrible

I went to Metro, and not even a month later, I left them and went to T-Mobile. I signed up for prepaid, and on the 7th of the next month, they said there was going to be a price increase.

So, I went to Verizon on the 8th and dropped T-Mobile. When I called for a refund, they said that I was on a schedule from the 16th to the 17th, and even though I left them on the 8th, they said that I was still paying.

My bank always said I had to wait until the charge went to the bank account, and this time they said there was nothing they could do because the account was already charged. So, even though I left on the 8th, I still had to pay until the 16th.

Okay, so not only does Green Dot Bank still not care that the Telecommunications Act of 1994 represents and supersedes any policies over telecommunications when it pertains to survivors of sexual assault, family violence, and domestic violence, privacy rules, or regulations, they do not care that they are breaking them. They have no knowledge of this law or of this act in 1994 where it states a victim may debar the use of a first and last name, the last fourth of their social security number, and previous addresses for verification.

We do not have to provide an ID, and most victims find comfort in not using their last name for fear of being found. Granted, my device simply left off my last name because I did not want it on my caller ID given that the last time I was found, my arm was so badly crushed that I lost 3 1/2 inches of it and was left for dead in the winter of Oklahoma. It terrifies me for someone to know who I am. I have never used my last name since my 20-day-old baby was abused by his father.

And lo and behold, neither Apple, who chose to stand by Green Dot, nor Green Dot, know about the Telecommunications Act of 1994, and apparently neither does T-Mobile. Yes ma'am, ladies and gentlemen, it gets worse. Long story short, at Metro by T-Mobile, I bought a second prepaid device. I had two home health jobs when it was stolen by a guy and his old lady.

I reported it, but because their friend at Metro, the old T-Mobile, gave them my pin number, Metro's customer service after hours refused to shut it off. They were able to gain access to every account and steal money from me for months. Their numbers are attached to my iPhone, amassing tens of thousands of dollars which Green Dot keeps even when they cut off my ID, even though I clearly stated that I do not need to provide that information. They violated my rights.

Now, T-Mobile’s services have not been working, with Apple and T-Mobile each blaming each other. Documentation of phone calls, my services not working, and a noticeable decrease in usage have made it evident that both companies are to blame. My services have not been working since June. I called T-Mobile first, who assured me it was Apple's fault.

My email not working confirmed that it was both companies. My data on my watch shows no calls or texts for months, yet they changed my number back in November like I requested, told me it would be free. Well, it didn't work, so I had to change it back in like 12 hours. I was charged, and at a new rate plan at that.

Now they claim they are missing a payment; yes, and I haven't paid since October, even though the bill from them shows a payment of $109. They shut me off and refuse to fix the unworking services. They sent me threats and then changed my number at 5:58 AM without me knowing, even though my account has a pin that no one else would know. I had to change it back, and yet more service plan charges were added.

I told them about my social security number being leaked on their website in August of last year when my number shouldn't have been near it. I was told that it never happened. The services I have been paying for haven't worked in months; my bills show it. They show extra voice pals, double charges for Netflix, and so on.

They have no idea what they can cause a person by giving out personal details. If you check my call log, I never called to change my number in December. It was in the morning after a person named Taylor and I had an argument and she caused me a panic attack, which then led to a seizure. She has harassed me.

I have emails and all kinds of things from her. I emailed them pleading to get her to stop; no one answered, no one cared. And now they threaten me and turn off my services, with no attempt to solve anything. This has cost me jobs I lost or was offered, government affairs that took forever, housing, disability, attorney general, all major things -- no one is getting my emails, I am not getting theirs.

This has caused me catastrophic loss: my relationship, my finances, my physical and mental health, dealing with past traumas.

My doctor thinks no one cares, and all the time, I haven't been getting services. I had no eSIMs, my text dropped from 5,000 to 1, data from 153 gigs to 0, and they still demand payment with no solution.

When I got my phone service 7 years ago, I was told my rates were good for as long as I had my service. They would never change.

I have the Magenta 55+ plan, unlimited talk, text, and data. My price was $70.00 per month, which includes taxes. This week I got a text that my price will increase on April 2, 2025, by $5.00 per line. I have 2 lines.

I called to complain, and I was told by the rep I spoke with (David) that T-Mobile is doing away with that package but I could keep it if I paid the extra fees plus taxes. He attempted to switch me to a new Essentials which he said was cheaper. Ultimately, it was cheaper than the $80.00 per month by a few dollars, but taxes are not included, so that adds additional monthly cost. David attempted to tell me all other providers are higher than T-Mobile and to get me to stay with T-Mobile when I told him I would be shopping around.

He, in essence, attempted to stop me from shopping around. I told him I do not know if all others are higher because I have not checked any other carrier. Bottom line, I was lied to when I originally signed up with T-Mobile about my guaranteed price. I consider T-Mobile an unethical company if they allow sales reps to lie to get customers to sign up for service with them, or if that was the policy when I signed up, they are unethical by saying one thing and then changing it.

They have the right to do that, but I have the right to give my opinion and change carriers.

I am warning people to be cautious when dealing with T-Mobile. There is more about them, but I will finish.

I went to one of their stores as I needed phone service. I had something else in mind but was led to a special they had for a phone that that day would cost $137.00 in addition I would also have 2 months of free service ( $50 a month.)

My intention was to use this service until my friends phone was paid off then she would allow me to buy it.

So after the 4th month I began talking about wanting to switch and ha to get my phone unlocked.

Also each month of free service I had to call at least 3 people to explain why I shouldn't be being billed. But that's nothing when I tried to unlock my phone I was told on my phone that I had not finished my required contract.There was no contract of time but because TMobile can change rules at any time I was told I had to of spent steady $100 in service which I had.

BUT THE SERVICE THAT WAS FREE DIDNT COUNT. Ok that's fine because I'd also been there 2 to 3 additional months and in trying to get this unlock fine if paid another 1/2 months because ever day or two I would be told they just had to contact the company that sold them the phones to unlock it. Well let's skip forward 1 more months of days waiting with still locked phone.

I got tired of paying and waiting so I went to Mint to sign up it went just fine so I assumed that my phone was unlocked .

No such luck after my 3 month special date I decided to go back to consumer cellular.thry said my phone was not unlocked. I guess TMobile owns Mint Mobile so I can use my phone there.they transferred my number and I wS getting service for 2 people it's time sensitive if you need phone service.We were sent to their store to be activated with no waiting.sgter 3 hours and now TMobile says I've never been a customer so no unlock. Luckily I had an old phone and we made it work.

That's all I have to say. They are forcing their employees to lie.

Like I said everyone I talked with hD a different wY to unlock it supposedly and when they couldn't the lies started.i quit writing down names ,I had a room full stored up by that time.oh also they did transfer my phone number but that is not unlocking a phone. Thank you sorry I don't know a short story.TMobile should not accept promotions and allow their employees to be selling a false contract.

Here are the bullet points of the situation:

- T-Mobile never cancelled my last phone line when I requested.

- They charged me months later when I didn't know the line was still active.

- No one notified me of any line being active, or a bill being accrued.

- The phone was never used during that time they billed me for.

- I told them I was leaving T-Mobile and cancelling my service.

- I ported out 2 of my 3 lines, and I said I needed to pay off the 3rd phone because I was selling it. Since we are leaving T-Mobile, we are requesting it to be unlocked.

- They kept the third line on without my knowledge and did not cancel it after I told them we were moving on to a different carrier. I also told them how I was selling the phone, paying off the balance, and no data was used.

- As there was no service being used during the time they claimed I owe, there should not be any charge. They are trying to charge for a service that was never used.

- I called back 20+ times.

- One representative said they would call me back, but never did.

- Another representative said I was justified and from the notes, she could see that T-Mobile was in the wrong. I shouldn't owe anything, she agreed to work on it for us but I could not reach her again.

- They were going to call me back with the findings of the recording I had on my cancellation date, but no one ever did.

- I requested the recording, and they said they could not send me one, so I have to rely on their word.

- I never received a bill during this time via email or regular mail, notifying me about any debt.

- One day, amidst the issue, I received a random text about my T-Mobile account referencing log into the app. I tried to view my account but failed because my service was 'cancelled'.

- If I were still a customer, as they claimed, then why was I unable to access my T-Mobile account? It's because the line was cancelled.

- The previous year, we had a greater headache trying to resolve a promotion that was never applied to our account. Despite numerous calls and visits to the T-Mobile store, the issue remained unresolved. This cumbersome experience led to us cancelling our contract with them, and even then, there were issues.

- The phone service quality and usage of the plan were very good, but there were serious problems with logistics, customer service, and follow-through.

- Overall, there were probably other issues to mention, but the main one is that they have now sent this incorrect bill to collections, unjustifiably. The bill should have never been issued due to their mistake about closing out all lines on the account. Even if they want to claim I did something incorrect, the facts show that I was not using the line, had sold the phone, and used no data. They should have corrected their mistake by cancelling the last bill. I would have felt more inclined to pay if I had used the service. But we sold the phone immediately after paying it off, unlocked it, and did not keep it after we cancelled with T-Mobile.