TMobile

I set up a bank draft from my checking account for my T-Mobile bill. I got a text confirmation that the payment went through.

An hour later, the email said they wouldn't draft that account. Confused, I went to my bank's site and forced the payment through there so T-Mobile had to take it. The same minute, I called T-Mobile and explained everything: the auto-draft failed, the bank payment was sent instead, and I offered screenshot proof. The rep said no need, it's fine, and to call back if there are any returned payment fees.

A couple of weeks later, the text said I owed nearly $450 and needed to call. The rep explained that a new bill was issued between my payment order and when it hit. The payment applied to the new bill instead, so the old one showed as past due. Now it was 30 days late, with the threat of shutoff and fees.

I had a payment arrangement set up on their site (split into smaller payments 2 weeks apart). The rep said to set it up while she stayed on the line to verify it worked, and if it worked, that means it's accepted, and to just keep the terms of the agreement. As stipulated, I paid the first part and had around 10 days for the next. At 3 a.m., there was no warning; service was cut off completely.

I'm a single mom who works from home and relies on the internet and phone. I couldn't contact anyone for work or money help, and my car was dead, totally isolated. When owing anything, I can't shop or compare plans on the site or am rerouted to the 'pay us first' page. In the morning, I called but was blocked from customer service unless I promised to pay $450 soon.

I had no money, didn't owe it, and had a perfect record for over 6 years. I paid an 'entrance fee' to speak to someone. I explained my story, but the rep said they couldn't help because I was 30 days behind (not true). I got scolded: if no payment in 10 days (my agreed date), I would be told to stay off.

I pointed out that's the plan. In February, I paid with a debit card, got confirmation, but something else took a draft before another deposit was credited. It was typical bank stuff, and I was never notified of any issue by T-Mobile. I was shut off again, with no warning.

I complied again to get a person. The rep said only a one-time fee refund was allowed. After 30 minutes, they offered to return half the fees. I refused and asked for a supervisor multiple times.

I was told she had the same power as a supervisor; there was no point. I finally got a 'supervisor' on the line who agreed to remove all fees. While on the call, the 'supervisor' changed the due date from the 7th to the 23rd. The first bill after the change would cover around 6 weeks, but I said it was fine.

About 8 days ago, I received a text that I owed $90 and needed to call. They had already taken the big $450 (which was an overpayment after the fee refund). I called today (March 19) and, with the new due date being the 23rd, asked what the $90 was for. The rep said the past due balance but couldn't explain when, why, or how.

I said it was impossible, as it was an overpayment with the new due date. She said the computer decides the cutoff, with no specific date given, even though it's not due yet. They shut off my service for the third time, charged huge fees to talk, took 'past due' money and fees, and still demanded a full month-and-a-half on the 23rd. They have completely bent my credit over without even buying dinner first.

I was also told they could, and would, shut off accounts for even one day late, but they couldn't tell me when it would happen, just that they could and would. Apparently, the computer sets up that calendar and keeps it in a vault. This is a scam if I have ever seen one. I will never, ever be 'paid off' because their computer decides what money goes for what date, instead of just accepting the money and applying it to the balance.

It is no exaggeration to say that, quite literally, I am going to drag through *** every single month... all for being an honest, loyal, and long-term customer.

I was on the phone with T-Mobile on 10/7/25 for 1 hour and 9 minutes through 4 different people to cancel my service and pay my final bill. 1 hour and 9 minutes later, finally I was done.

The final payment was noted and the conversation was recorded. Then, about 4 days later, I called because my son's phone was not released from T-Mobile and was being held hostage for another payment, and I was informed I owe another $136. After a long debate with the representative in the Philippines, he hung up on me. That conversation was recorded.

We're finished, and the 1st and 2nd conversations were recorded by me also. No more $$$$$ T-Mobile!!!
Yesterday I received another bill from Tmobile with delinquent charges of $7 more coming to a total of $143.84. The original final bill of $121.49 (statement attached) was paid on October 7th 2025 and the conversation was recorded by Tmobile who records all their calls with a representative stating it was my final bill.

This is a shakedown by Tmobile for more money from me and I'm not paying it. Attached letter.

I paid my monthly bill, then a few days later I received a notice that they were raising it again, but nothing changed with my plan. I was now going to have to pay almost $70.00 on a $50.00 plan.

I initially started with T-Mobile as a first-time customer on a price lock for 12 months. After the first month, it started inching up to almost $70.00 now! So I ported out, closed the account that day, and was told the final bill amount and that I would receive the bill in the mail.

I received the bill today, 3/28, and I paid it. Then, after several hours to let it post, I called to have my phone unlocked; now they say I owe a late fee!