TMobile
TMobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TMobile has 1.7 star rating based on 1048 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend TMobile to a friend or colleague.
- Rating Distribution
Pros: No pros, Pricing of the plans, Price.
Cons: Customer service, Service, Billing.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TMobile has 1.7 star rating based on 1048 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend TMobile to a friend or colleague.
- Rating Distribution
Pros: No pros, Pricing of the plans, Price.
Cons: Customer service, Service, Billing.35% of users think that TMobile should improve its Customer Service.
67% of users say that they won't use TMobile in the future for similar services or products.Recent recommendations regarding this business are as follows: "Watch your card if something happens to it. And forget your up the paddle with charges!", "Anyone but T-Mobile", "Stay away, but if you must do NOT take a T-Mobile phone overseas.", "File with consumer affairs if the party you have a contract with allows someone they partner with to violate you.", "Go anywhere but there.".
Most users ask TMobile for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant a refund I had canel this
I don't feel like I'm getting my money's worth of help. I'm not happy and just would like my refund, please.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Harassment for more $$$$
My wife was a witness to all past proceedings and the long phone call with T-Mobile on speaker phone on Oct 7th 2025
Yesterday 11/18/25 I received another bill from Tmobile with delinquent charges of $7 more coming to a total of $143.84. The original final bill of $121.49 (statement attached) was paid on October 7th 2025 and the conversation was recorded by Tmobile who records all their calls with a representative stating verbally it was my final bill.This is a shakedown by Tmobile for more money from me and I'm not paying it. Attached letter.
The final payment was noted and the conversation was recorded. Then, about 4 days later, I called because my son's phone was not released from T-Mobile and was being held hostage for another payment, and I was informed I owe another $136. After a long debate with the representative in the Philippines, he hung up on me. That conversation was recorded.
We're finished, and the 1st and 2nd conversations were recorded by me also. No more $$$$$ T-Mobile!!!
Yesterday I received another bill from Tmobile with delinquent charges of $7 more coming to a total of $143.84. The original final bill of $121.49 (statement attached) was paid on October 7th 2025 and the conversation was recorded by Tmobile who records all their calls with a representative stating it was my final bill.
This is a shakedown by Tmobile for more money from me and I'm not paying it. Attached letter.
- No pros
- Much in statement above
Preferred solution: No more bills
User's recommendation: Use Spectrum 4 phones $80
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAllowing there partners to over charge customers
I filed a claim with Assurant there insurance provider June 23, 2025. I returned to phone right away and received a tracking number.
I was over charged for additional phone coveraged I purchased while on vacation in May. Then October I realized again that bill was thripled. I called T-mobile of course and I was told I was being charged for the phone that was returned in the summer. We call on the 3 way and the rep said that it was scanned it but didn't make it to the department it should have.
The Tmobile person told me I had to enter a card for the payment arrangement that would be resolved but to continue my service... Ok I followed instruction. I received another message. I called back we speak to someone at Assurant and they say the same.
Tmobile again reassures me that it will be handed. Ok I then get a message the very next day from the insurance staying they found the box and it was empty so I was being charged for the phone. That I had to go to the original place of mailing and track it. But then they provided me with the tracking number.
T-mobile agreed that it was not my fault and that they were filing the complaint. That I would not have to worry about my service. Some type of stay was being placed on my account with full notation. If there is 10 days to return it and 45 days before you are charged.
Just how in the world is it my fault that it got lost once it was scanned into wherever the insurance agent was talking about. Months later. T-mobile agreed and told again to remove my method of payment whle they did their part. That I didn't need to worry they were taking care of it and to just pay my past due amount while they dealt witht he company.
While this morning I got up and our service is off. I have a disabled child and rely on my phone 24 for medical care,and communication with him while I am working and he is at therapy services.
I paid a few dollars more than they amount of my monthly bill and my phone is off after t-mobile promised I didn't need to worry about it. Now it want me to pay 175.00 more plus late fees, taxe, and reconnection fees.
- I normally have connection anywhere
- There is always some type of billing issue and i have been a customer almost 20 yrs
Preferred solution: T-mobile to restore my service and remove the additional fees that I have been charged after following their instruction.
User's recommendation: File with consumer affairs if the party you have a contract with allows someone they partner with to violate you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unlock my cell
Hi unlock my phones please my samsung galaxy s10e sorry my speak french country canada
My imei 353306****16907
User's recommendation: Recommandée
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Awful technical support and customer support. Bad policy preventing support from being able to help.
Unfortunately, I recently had the displeasure of attempting to re-configure my eSIM with T-Mobile chat support. After following the guidance of various support techs and managers for roughly 8 hours and 7 chat transfers not only did my original issue not get resolved, but my one functional phone is now also broken.
Hilariously, they now refuse to do anything to fix the issue because, now that both of my device's eSIMS have no service, I am unable to receive a verification PIN via SMS. Even though I received a verification PIN previously in one of the many linked conversations - before the tech I was chatting with had walked me through a workflow that then rendered my other device useless. Who cares that I'm out of the country and now have no service - they suggest I fly back to the states and come trouble shoot the issue in person, or borrow a neighbor's phone to make an international call and chat with their support over the phone. What limitations does chat support have, exactly?
They cannot verify my ID by me sending them my account PIN, billing address, SSN, full name, date of birth, and an assortment of extremely long device specific codes? 0/10 Do not recommend.
- Did have decent coverage
- Exorbitant bills
Preferred solution: Reconfigure my eSIMs at minimum, and please consider an update your policy to allow consumers to verify their ID in some other manner than via SMS pin.
User's recommendation: Stay away, but if you must do NOT take a T-Mobile phone overseas.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Change my sprint SIM card to my country code
I get this Sprint M540 and, it is not active in my country (Liberia ) and this is the number I want to use (+231)888-***-*00
Preferred solution: Full refund
User's recommendation: I have sprint M540 and this is the owner number but, is now in my country Liberia . So I want to use Sprint with my country number. +231-888-***-*00
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
T-Mobile thinks they are the only game in town. I disagree.
I returned their equipment 3 weeks ago, they emailed me today saying that I need to return my equipment in good shape. They regret me not being a customer, and will gladly welcome me back. Yeah, right.
That's not happening. Greedy cork soakers don't even know who I am.
Ordered Internet. Promised 3 day delivery.
Received 5 weeks later. I already found new Internet. Tried to call multiple times, I refuse to be put on hold for a damn hour!
Now, they send me at least 5 emails a day demanding payment for 2 months, plus $20 for a disconnect fee! I won't ever deal with them again.
- Bull excrement
Preferred solution: Apology
User's recommendation: Go anywhere but there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charges
Your fees are horrible .
Just the overcharges, it sucks for people that get another debit card or so forth... I paid more in overcharges than my bill. ![]()
- Good internet server
- Fees are outrageous
Preferred solution: Full refund
User's recommendation: Watch your card if something happens to it. And forget your up the paddle with charges!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |*** service
Phone keeps dropping
They reset and still the same ***
This has been going on for 6 months.
I'm done with there big business ***
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Technology and script takes the place of human common sense and interaction
Get a live person to talk to or hang up you’ll waste your time waiting on hold
The account isnt correct because of their clerical errors and there are issues and they use security as an excuse even though the app shows me it has verified my account. The person reads from a script and theres no common sense used whatsoever. Technology is out of hand.
Human interaction is no longer even considered. Youre just a number in their system and all they care about is your dollars.
- List is too long to list here
Preferred solution: Apology
User's recommendation: Use anyone for your cell provider except T-Mobile
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
1st I filed a BBB complaint then a fcc. The executive locked my account and I couldn't pay the rest of my phone off.
They are committing fraud by reporting more that I owe. I have witnesses on this.
Paid for no service for 10 months at my house. I live in the city. I decided to switch. The executive I talked to asked me to return the tablet which the store or online did not want me to send it back.
Also we agreed to pay the rest on my phone. I got the price which was not much. I asked for a correct bill which they never sent. They have turned it into collection 3 times.
I got first 2 taken off for fraud. The 3 sequium asset solution called byt did not let me know who and why they were calling per us code. Both tmobile and these people are committing fraud with wrong amount owed.
I am seeking legal counsel to sue for fraud among other things. Hopefully I can do class action lawsuit.
- Was good prior to sprint merger
- Totally worthless
Preferred solution: My collections taken off and 50k for the fraud
User's recommendation: Avoid like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: You pay over half of your bill and they turn you off for $66
Company fixed the issue and I have been provided with partial refund.
They called me today and made it right
You tried to contact someone because youre $66 short and then they turn you off because they give you pay dates that dont work for you but works for them because they know you fail and then Ill charge you a reactivation fee to put your bill back up to 160 dont ever use T-Mobile they will rip you off And theyre not a good company. Theyre just about the money.
- No pros
- Are just about the money
Preferred solution: To make things right and take off the reactivation fee and just make things right like it should be
Can’t get customer service
No customer service. No help no matter when I call. Why do I need 100 $$$$$tttttppppptttttmmmmmttttt
- Terrible customer service
Preferred solution: Switch phones
User's recommendation: Anyone but T-Mobile
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBait & Switch & POOR Customer service
File a dispute with credit card company. T-Mobil will not work with the customer
1. Phones were not free payment plan on bill
2. Bill was $30 more than we were promised all-in
We'll see if AMEX delivers. We submitted copies of all to them.
Will never recommend T-Mobile. Customer service is non-existent in-store and on the phone. Even while patiently waiting on hold with one rep for over 40 minutes, they hung up on me. Horrible company taking advantage of senior citizens! Zero stars.
- Pretty pink bags to take your stuff home in
- Bait & switch tactics
Preferred solution: Full refund
User's recommendation: DO NOT SWITCH TO T-Mobil!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBill will be paid on 19th
Please, I will pay it on the 19th of August. Please turn my WiFi back on.
I love TV. My kids are crying. I need help. Help me, please.
Thank you. I would like it if you check on me from time to time. My WiFi is off. I need help.
Can you please turn it back on? I need help. Thank you. The service needs to be on.
Help, please. My kids need to watch TV.
- Good aervice
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Mobile sim not working please contact sprint unlock my device
Samsung Galaxy S8 SIM is not working again. Please contact Sprint to unlock my phone.
IMEI 358503****31323
About
, , , ,
T-Mobile USA, Inc. is a company that provides wireless communication services. It is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. Around the country, the company's Personal Coverage Check gives customers a clear picture of their local coverage. The value of the plans, the breadth of the coverage, the reliability of the network, and the quality of the service has been the characteristic features of the company. At the present time, the corporate office of the company is headquartered in Bellevue, Washington. T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG. Deutsche Telekom is one of the largest telecommunications companies in the world.
TMobile is ranked 471 out of 2351 in Telecommunications category
USA, Worldwide
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you will need to contact tmobile directly i think it can be unlocked on the phone also but you will need to have the phone paid in full and active for set amount of time