TMobile

In February of 2026, I signed up for the T-Mobile internet service and liked it very much. When I referred a friend, I didn't get the advertised $100.00 referral fee.

When I called them to follow up on it, I got talked into switching my three phone lines to get the $400.00 per line rebate. That was where the real ordeal began. As of today, I’ve spent a total of about 23 hours trying to get them to do what they are supposed to do, both for billing and service.

The first representative I spoke with at the end of April said he was Kevin G. in Kansas.

He was going to call me back the following Tuesday and help me switch the lines after I got the new SIM cards being mailed to me. He told me that if he missed me on Tuesday, I should call and ask for Kevin G. in Kansas. But he gave me the code I’d need for my $1,200.00 rebate.

After many calls and hours of being put on hold and talking to people who couldn’t help me get to Kevin G., someone at T-Mobile finally told me customers aren’t allowed to contact a specific employee.

Early in the ordeal, I ran into problems because they won’t even talk to you for any reason without a PIN. Although I’ve had 3 or 4 of them to date, none of them have worked except for one that works for one of the closed accounts. Every time you call, you get shifted from one overseas person to the next, none of them ever being able to help you. Each one made me go through their useless app to try to change my PIN.

To this day, I don’t have an active PIN for my current account.

Instead of switching my lines, they set up a new account with what was supposed to be dummy numbers or placeholders that remain in effect temporarily until your real phone numbers are transferred. During one of my calls, a representative told me those phone numbers were my new phone numbers. Evidently, I had lost my real phone numbers, one of which I had for the last 26 years. After they determined that I could keep my numbers, I pressed on with trying to get my $1,200.00, somehow still believing I’d get it.

That almost made it worthwhile to endure all of the incompetence. One worker finally gave me an email to send my documentation to them. Of course, they immediately denied it. I had specifically asked my good friend Kevin G.

in Kansas whether I could get the rebate since I was with U.S. Cellular and he replied yes.

On June 16th, T-Mobile pilfered a random amount of $260.16 from my bank account. That is when I discovered they had opened an entirely new T-Mobile account for the dummy lines and charged me for three phone numbers I did not order. Now I had my internet account, my real phone account, a dummy-line account, and even a business account that just appeared out of nowhere one day.

Meanwhile, back at the store, they decided that my many accounts were so screwed up that the only way to fix it was to close everything and create one new account.

I would get a new internet device. Others before them at T-Mobile had tried to combine my bevy of accounts but all to no avail. This time had to be different. After reconfiguring 42 devices (I have a smart home) to use the new internet device, my husband dropped off the old device.

He was given a phone number to call in order to cancel the old device. Immediately, I knew I was doomed because that would require an elusive PIN. I knew what I had to do: go to the store and spend the afternoon trying to explain all of this to someone there. The lady there told me that I had dropped off the wrong device.

I told her that that was impossible since my entire life now revolves around T-Mobile; that would be a rookie error to which I would not be inclined. Finally, they did me the courtesy of recognizing I had dropped off the old device.

Today, I was on the phone for an hour and forty minutes trying to get the $260.00 that T-Mobile essentially stole from my account back in June, for the dummy numbers account. Happily, a miracle occurred and I had an old PIN number which turned out to be for the dummy number account they used to take my $260.00.

The lady said, 'Oh, I see what happened, and although I can't help you because I don’t handle business accounts, I’ll tell the next person all about it so you won’t have to go through all of this again.'

But my joy was short-lived as the business representative told me $260.00 was my prorated bill for the three new lines I had ordered. After I was forced to relive the sordid tale all over again, she told me they are going to do an investigation which would take at least seven days and could take up to ten days.

I have been having reception issues, so much that my Instacart job has pretty much dissolved. I am taken on routes to deliver that are nowhere close, and I have had 3 order cancels in 2 weeks, which will not offer me batches due to my points.

I have contacted T-Mobile 5 times now, had my phone reset, even a new esim downloaded, which has actually made it worse. I was given a free month of service and credit of $10 for 6 months, and a promise my problems were corrected. Today, the day after, my phone is worse. And I have no way to make money; how is this fair?

I have been a T-Mobile customer since 2010 and have had issues but resolved. Losing my ability to make money comes at a very hard time and has me feeling hopeless.

I was on the phone for over 3 hours with your "customer service" people, both thru chat (1+ hours) and actual voice (2+ hours).

My issue: I am/was a US Cellular customer (loved them) and I received a message months ago asking me to confirm my mailing address so a new router could be mailed to me. I did that twice.

Now this week I get an e-mail with a link to again confirm my mailing address. This link takes me to the TMobile app which does not allow me to confirm my address, I keep getting an error message.

Your off-shore staff is not helpful at all. They don't understand my request but they say they do. They wanted to set me up as a new customer requesting internest service OMG!!

I am so frustrated right now...and to make matters worse, you guys closed my local US Cellular office on ***, ***. They were always so helpful.

While on the voice call, I was transferred 5 times...twice I asked specifically to be transferred to the US staff, the girl said she would, but she didn't - LIARS!!!

All this was initiated by the buy-out of US Cellular and let me tell you, I am not impressed at all.

Off-shore customer service does not work. If they have trouble understanding a customer, they should immediately transfer to the US staff.

You have lost a customer and for sure I will be spreading the word about your terrible customer service...

I called in to T-Mobile to get service for 3 lines on 10/28/2025. I set it up with a customer service rep.

I paid $215.69 on that date and it came out of my bank account on 10/30/2025 for the phone taxes. All 3 phones arrived a couple of days later. We never activated them. That Sunday, a representative from T-Mobile called to help us get the phones activated.

At that time, I told the rep I wanted to cancel and not move forward with T-Mobile. I explained *** offered us a deal to stay, so we stayed. I asked the rep, 'What do I do with the phones now? Does T-Mobile send me a label to mail them back?' The rep said I've canceled the service and that I needed to bring the phones into a T-Mobile store, which I did on 11/19/2025 and paid a restocking fee of $108.01, which took 1.5 hours.

This is where I thought the situation with T-Mobile was over, but it's not. I continued to be billed auto-drafted from my bank account: 12/21/2025 - $267.63, 01/20/2026 - $187.82, 02/23/2026 - $189.42, 03/20/2026 - $189.42, 04/20/2026 - $189.42, 05/20/2026 - $189.39, and on 06/19/2026 - $189.39. I never activated the phones. I realized back in February or March that I was still being billed.

I called in to get it taken care of. They said they cannot help me because they have to verify the account, which they couldn't do because I do not have the phone number with T-Mobile. They told me to go to the store. I haven't had any time to go to a store and sit for 2 hours while T-Mobile figures all of this out.

Well, today, 06/19/2026, I did have time to go to a store. I had to wait almost 50 minutes to speak with anyone, as there was only 1 person working in the store. Finally, when he started helping me, he found my account, took my ID, and called into a number. They said they got the account canceled but no refund.

We never even activated the phones. I told your rep way back in November 2025 to cancel because we were staying with Verizon. She told me it was all taken care of and all we had to do was get the phones back to T-Mobile, which I did.

Please explain to me how there is no refund? How can a company the size of T-Mobile steal from people?

I was on the phone with T-Mobile on 10/7/25 for 1 hour and 9 minutes through 4 different people to cancel my service and pay my final bill. 1 hour and 9 minutes later, finally I was done.

The final payment was noted and the conversation was recorded. Then, about 4 days later, I called because my son's phone was not released from T-Mobile and was being held hostage for another payment, and I was informed I owe another $136. After a long debate with the representative in the Philippines, he hung up on me. That conversation was recorded.

We're finished, and the 1st and 2nd conversations were recorded by me also. No more $$$$$ T-Mobile!!!
Yesterday I received another bill from Tmobile with delinquent charges of $7 more coming to a total of $143.84. The original final bill of $121.49 (statement attached) was paid on October 7th 2025 and the conversation was recorded by Tmobile who records all their calls with a representative stating it was my final bill.

This is a shakedown by Tmobile for more money from me and I'm not paying it. Attached letter.

We remained with T-Mobile after a representative told us they would match or beat an offer we had received from AT&T. Based on those representations, we agreed to stay and accepted new phones.

Later, we discovered the phones were being financed through monthly installment payments with only partial discounts applied. This was not how we understood the offer when it was presented to us.

Over the next year, my husband spent countless hours on the phone attempting to resolve the issue. We repeatedly sought clarification and a fair resolution but never received one.

Eventually, we decided to leave T-Mobile and switch carriers. During the transfer process, while I was traveling out of state, my phone number was ported and I lost service.

What should have been a routine transfer turned into a nightmare. I was without reliable service for nearly two weeks, despite numerous calls to both T-Mobile and AT&T. Neither company was able to promptly restore my service, and attempts to correct the problem created additional complications.

To make matters worse, T-Mobile charged us approximately $189 during the dispute to keep my line active while the service issues remained unresolved.

The financial impact was frustrating, but the biggest issue was the amount of time, stress, and inconvenience this caused.

For more than a year, we dealt with billing disputes, conflicting information, and repeated customer service calls without meaningful resolution. I felt misled by the original offer and extremely disappointed by how the situation was handled from beginning to end.

Based on my experience, consumers should carefully review all promotional terms and device financing agreements before agreeing to stay with or switch carriers.

Approaching approximately 6 years of loyalty, I left T-Mobile. My monthly bill fluctuated a few times due to price hikes or forced plan changes.

Furthermore, my plan offered unwanted "perks" I never used. I had to contact customer service a few times just to understand my monthly charges.The breaking point was initiated when I tried to cancel my Galaxy watch line to save money. The agent refused to listen, forcing me to repeat my request 6 to 10 times before finally granting my request. The final decision to leave T-mobile came when I received a text message stating the older plans were being retired.

I was willing to accept this change as long as the newer plan did not include a price hike.

I was unwilling to pay more beacuse T- mobile decided to update their phone plans. I moved to a different carrier, pay less, and I will not be blindsided by T- mobile anymore.

Agar aap ka matlab iPhone ka official factory unlock (carrier unlock) hai, to main kisi unauthorized ya bypass script, exploit, ya hacking method provide nahi kar sakta.

Agar unlock ke liye email likhni hai, to main usmein madad kar sakta hoon. Misal ke taur par:

Dear Support Team,

I would like to request a factory carrier unlock for my iPhone. I have completed all required obligations for my account and would appreciate it if you could review my request.

Device IMEI: [Your IMEI]

Account Number: [Your Account Number]

Please let me know if you require any additional information.

Thank you for your assistance.

Kind regards,

[Your Name]

Agar aap kisi aur cheez se murad le rahe hain jab aap ne script kaha, to batayein aap kis script ki baat kar rahe hain aur kis maqsad ke liye.