TMobile
TMobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TMobile has 1.8 star rating based on 1041 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend TMobile to a friend or colleague.
- Rating Distribution
Pros: No pros, Pricing of the plans, Price.
Cons: Customer service, Service, Billing.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TMobile has 1.8 star rating based on 1041 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend TMobile to a friend or colleague.
- Rating Distribution
Pros: No pros, Pricing of the plans, Price.
Cons: Customer service, Service, Billing.34% of users think that TMobile should improve its Customer Service.
67% of users say that they won't use TMobile in the future for similar services or products.Recent recommendations regarding this business are as follows: "Recommandée", "Use anyone for your cell provider except T-Mobile", "You will be sorry if you do business with T-Mobile", "Avoid like the plague", "I have sprint M540 and this is the owner number but, is now in my country Liberia . So I want to use Sprint with my country number. +231-888-***-*00".
Most users ask TMobile for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top TMobile Reviews
"Unclocking the device"
I had opened a Sprint account, and I did purchase a Samsung Galaxy Note 10 and had mobile service. Then they merged with T-Mobile. I am not sure if I paid for...
"Technology and script takes the place of human common sense and interaction"
We used to be able to talk to somebody directly now they make you use an app. The app says youre verified and you dont have to verify but when you get put on...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint-Colomban, Quebec
Unlock my cell
Hi unlock my phones please my samsung galaxy s10e sorry my speak french country canada
My imei 353306****16907
User's recommendation: Recommandée
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Verified ReviewerResolved: Change my sprint SIM card to my country code
I get this Sprint M540 and, it is not active in my country (Liberia ) and this is the number I want to use (+231)888-***-*00
Preferred solution: Full refund
User's recommendation: I have sprint M540 and this is the owner number but, is now in my country Liberia . So I want to use Sprint with my country number. +231-888-***-*00
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
1st I filed a BBB complaint then a fcc. The executive locked my account and I couldn't pay the rest of my phone off.
They are committing fraud by reporting more that I owe. I have witnesses on this.
Paid for no service for 10 months at my house. I live in the city. I decided to switch. The executive I talked to asked me to return the tablet which the store or online did not want me to send it back.
Also we agreed to pay the rest on my phone. I got the price which was not much. I asked for a correct bill which they never sent. They have turned it into collection 3 times.
I got first 2 taken off for fraud. The 3 sequium asset solution called byt did not let me know who and why they were calling per us code. Both tmobile and these people are committing fraud with wrong amount owed.
I am seeking legal counsel to sue for fraud among other things. Hopefully I can do class action lawsuit.
- Was good prior to sprint merger
- Totally worthless
Preferred solution: My collections taken off and 50k for the fraud
User's recommendation: Avoid like the plague
first step dispute it with any and all credit agencys ( debt collections) they will need to provide you with proof second file a complaint with your state attorney generals office usually can find that option on there site who ever this "executive" was you mention i suspect some support agent need to contact them and get fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Technology and script takes the place of human common sense and interaction
Get a live person to talk to or hang up you’ll waste your time waiting on hold
The account isnt correct because of their clerical errors and there are issues and they use security as an excuse even though the app shows me it has verified my account. The person reads from a script and theres no common sense used whatsoever. Technology is out of hand.
Human interaction is no longer even considered. Youre just a number in their system and all they care about is your dollars.
- List is too long to list here
Preferred solution: Apology
User's recommendation: Use anyone for your cell provider except T-Mobile
they are pushing the t-life app ( think is name) where basically they expect you to do everything the reps in store are just sales
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: You pay over half of your bill and they turn you off for $66
Company fixed the issue and I have been provided with partial refund.
They called me today and made it right
You tried to contact someone because youre $66 short and then they turn you off because they give you pay dates that dont work for you but works for them because they know you fail and then Ill charge you a reactivation fee to put your bill back up to 160 dont ever use T-Mobile they will rip you off And theyre not a good company. Theyre just about the money.
- No pros
- Are just about the money
Preferred solution: To make things right and take off the reactivation fee and just make things right like it should be
they will also block your phone ( imei) and after that you will not be able to contact them by phone ( 611 or other ways) they will deny it of course
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBait & Switch & POOR Customer service
File a dispute with credit card company. T-Mobil will not work with the customer
1. Phones were not free payment plan on bill
2. Bill was $30 more than we were promised all-in
We'll see if AMEX delivers. We submitted copies of all to them.
Will never recommend T-Mobile. Customer service is non-existent in-store and on the phone. Even while patiently waiting on hold with one rep for over 40 minutes, they hung up on me. Horrible company taking advantage of senior citizens! Zero stars.
- Pretty pink bags to take your stuff home in
- Bait & switch tactics
Preferred solution: Full refund
User's recommendation: DO NOT SWITCH TO T-Mobil!!
good thing you took that action tmobile will lie to you and laugh at same time never trust them if tmobile refuses to do anything or clear up the matter file a complaint with the better business bureau and your state attorney general
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBill will be paid on 19th
Please, I will pay it on the 19th of August. Please turn my WiFi back on.
I love TV. My kids are crying. I need help. Help me, please.
Thank you. I would like it if you check on me from time to time. My WiFi is off. I need help.
Can you please turn it back on? I need help. Thank you. The service needs to be on.
Help, please. My kids need to watch TV.
- Good aervice
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Mobile sim not working please contact sprint unlock my device
Samsung Galaxy S8 SIM is not working again. Please contact Sprint to unlock my phone.
IMEI 358503****31323
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerT Mobike has fraudulently withdrawn from my account 280 dollars for post paid account that i never had.
Back in October I opened an account taking out 2 numbers one for myself and another for my husband both pre-paid and under my name. In April 2025 I realized that T Mobile had taken out of my bank 210 dollars for a post paid account that I never had.
I called them several times.They promised an investigation and update within 72 hours.20 days later I am still waiting. The department that oversees telecommunications must intervene, fine and eventually close down this rogue company that should not exist in an advanced country at first place.
Preferred solution: Full refund
User's recommendation: Stay well clear from T Mobile an unreliable,incompetent company with dreadful customer service
file a complaint with the better business burea, also dispute the charge with your bank and i would also file a complaint with your state attorney general office
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement
My phone is broken, and the camera I need to replace. Plain screen protector and faithfulness to heal. 
take to a repair center
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Verified ReviewerSolve my problem
My iphone 13 is carrier lock.and company did not response
Solve my problem as soon as possible..unlock my carrier.i want to unlocked my sim carries a soon as possible
Tallahassee, Florida
You are place on hold and never get a supervisor to talk with.
##### ??? You *** me off also!!!Each time I speak with an agent, they can not resolve my problem. !!!
User's recommendation: You will be sorry if you do business with T-Mobile
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Verified ReviewerResolved: This company screwed me out of a whole bunch of money was going I went from AT&T to them and I was supposed to get iPhones everything changed over everything was supposed to be good too I had to buy p
Company fixed the issue and I have been provided with product or service ordered. Of Representative got a hold of me today she was very nice she fixed my problem and the problem was resolved she apologized for any inconvenience I'm very happy with the decision. Just make sure you listen to everything there's company says ask if there's any timelines any deadlines make sure that you ask a lot of questions and don't get confused.
Everything they promises lies all they wanted to do was get me into a 2-year contract pay for their stupid Galaxy phones and I'm still in debt to AT&T nobody ever called me every time I talk to him customer service rep they promised to help nobody helped the people in the stores horrible so now I get to pay a phone bill see any contract for 2 years or I have to pay for the Galaxy phones that I don't want
User's recommendation: Stay away from AT&T and T-Mobile
i would file a complaint with the bbb ( better business bureau) also need to contact thm and make sure the promotions were applied which you should of done before
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey allowed a third party in to the account whom purchased a phone and billed a new phone and service
All my wooden responsible for all them they didnt agree. They said I couldnt have my phone service anymore and they kept my phone number and I needed that number cause problems.
My private attached all my personal emails. You dont have a right to do that.
User's recommendation: Don’t use T-Mobile service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnclocking the device
I had opened a Sprint account, and I did purchase a Samsung Galaxy Note 10 and had mobile service. Then they merged with T-Mobile.
I am not sure if I paid for the phone, and I need to unlock the device to use it. Please check and let me know what's going on with that account. I greatly appreciate it.
Thank you. I am not sure of the phone number I used to have and the IMEI number 359271****64454.
Preferred solution: Unlock my sprint device
User's recommendation: 10
Alburtis, Pennsylvania
Need a shipping label
All people don't have printers to print out a shipping label.I was told 1 was being sent to me in the mail.I called again and that person said we don't do that .told me to go to the store and have them print it out.this expert with t mobile has been a nightmare .I have 2 phones to return that did not work.the Internet did not work or my TV. mobile needs to be more compassionate with there customers I'm getting the run around with this problem.simething has to be done.
.
About
, , , ,
T-Mobile USA, Inc. is a company that provides wireless communication services. It is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. Around the country, the company's Personal Coverage Check gives customers a clear picture of their local coverage. The value of the plans, the breadth of the coverage, the reliability of the network, and the quality of the service has been the characteristic features of the company. At the present time, the corporate office of the company is headquartered in Bellevue, Washington. T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG. Deutsche Telekom is one of the largest telecommunications companies in the world.
TMobile is ranked 471 out of 2328 in Telecommunications category
USA, Worldwide
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you will need to contact tmobile directly i think it can be unlocked on the phone also but you will need to have the phone paid in full and active for set amount of time