Tmobile Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
What's your story with this company?
Ask a Question About Tmobile
Customers don't like
- Customer service
- Customer support
- Service
Customers like
- Pricing of the plans
- Plans
- Price
filters
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Pissed Consumer Interviews ?
Took my Bricked LG G6 to them (Yes the same boot loop issue LG has had for years is back with their latest phone). T-Mobile is unwilling to do the right thing and allow me to return the phone (outside the 14 day "Buyers Remorse" time frame). Instead they are only offering to replace the phone through my "Jump Insurance" and an additional $5.00 fee). So, The Device is just over 30 days old and bricked. I have not only a warranty on the phone but also Jump Insurance on the phone yet it will be replaced with a "Certified Used" phone which then I have to pay an additional $5 for!! It's simple, T-Mobile and possibly all the other Mobile Service providers have lost their minds and are only interested in ONE thing. They no longer care if you say you are going to leave for another provider. They ONLY care about getting as much cash out of their customers as they can possibly suck out of them. That's it!! MONEY MONEY MONEY! So my question is to anyone who reads this review and has an issue with their phone (LG or other) is have you had enough like me?
I bought Apple Iphone XS-max brand new from walmart last Saturday. I choose carrier as Sprint network. I did accidentally inserted lyca mobile SIM in it, TMobile locked my new Iphone. I reached out to T-mobile, lycs, sprint and walmart, no one ready to help, especially...
Read more
Company wrote 0 private or public responses to the review from Nov 29.
Long story short....And after 2 hrs on the phone with Team experts :Sarah and her supervisor Tyler in The Maine office, their lack of knowledge is beyond comprehension..All I needed was an extenion of a week to pay my bill ...Sarah said she could not authorize an...
Read more
Company wrote 0 private or public responses to the review from Nov 28.
I was a very happy customer of Metro PCS for years, and I was very pleased with my service there. The service was efficient, fast and very afordable!! I recently switched to TMobil because I got an opportunity to purchase a better phone from a friend, but the phone is...
Read more
Company wrote 0 private or public responses to the review from Nov 24.
Tmobile - Don't care about existing customers
Getting ready to leave. New customers get current phones free or at great prices but you need to add a new line. I started out alone, have added 5 lines over time. I guess I need to go to a competitor to have them care about my business. Great deals for new customers but not current customers shows where their priorities are. A tactical mistake many growing companies make.
Company wrote 0 public responses to the review from Nov 24.
Triple the terrible support. New customer, online access "limited" probably because I used a temp sim/# to test service then ported main number over. Online does noi recognize either and errors out when trying to update. Called as directed. entered ph# pin, verified....
Read more
Company wrote 0 private or public responses to the review from Nov 24.
I liked
- Price
I didn't like
- Horrible customer service its a joke
My husband took me to T-MOBILE, after we had issues with Metro, now mind you T-MOBILE just bought Metro. I went with him, just to look at phones, that are way over priced! My husband and sales associate convinced me to get a phone that I didn't want. Anyways , I had...
Read more
Company wrote 0 private or public responses to the review from Nov 12.
Trash Mobile not Tmobile
Been a very loyal customer with T-Mobile for 18 years but now finding out it’s a big and rip-off phone company with nothing great to say besides, “stop trying to steal the people’s money and do your job honestly, diligently and with some competency.”
Company wrote 0 public responses to the review from Oct 25.
Tmobile shut my phone off after making a payment arrangement....they were having trouble processing payments on their end for over a week...but they still suspended my service. They never owned 
responsibility just kept telling me how lucky I was that they didn’t...
Read more
responsibility just kept telling me how lucky I was that they didn’t...
Company wrote 0 private or public responses to the review from Oct 11.
I did this for my son because he wanted an iPhone 8. Got 2 iphones, well they charged me for 2 iphones in my contract approx. $1550.00, (when they should have only charged me for 1 at $699.99), I hounded them until I got that $699.99 back. Now I notice that I'm still...
Read more
Company wrote 0 private or public responses to the review from Oct 03.
Similar to Tmobile
They ripped me off for 2 years and tried to continue to but I ditched them for AT&T. Always review your bill with them as they've been over charging me for too long and when you question them about it they offer you discounts because they've already made so much off of...
Read more
Company wrote 0 public responses to the review from Oct 02.
I didn't like
- Having to call every month to complain about my bill
Select Reason