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2.8
Details

Update by user May 26, 2017

I have my refurbished LG G6 device and it is working correctly for now. The thought that it may possibly have the same issue at the next scheduled update or if I reboot the phone is always going to annoy me. The T-Mobile store did charge me the $5 fee to use the...

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Featured
ID
#1049910 Review #1049910 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Pros
  • Pricing of the plans
Cons
  • Will not do right by the consumer
Reason of review
Damaged or defective
Loss
$650
Preferred solution
Full refund
Most helpful review

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Verified Reviewer

Tmobile - Unsatisfied

1.0
Details
I like everyone else in the world is fighting to survive this pandemic. I like millions of people is unemployed and still waiting on income to start coming in. T-Mobile has been one of the least understanding company through all of this. I have reached out to customer service complaining about my service being interrupted for non payment right after a made the payment. I was explained that it would be fixed and this won't happen again. I explained that i was being charged fees which is not supposed to happen but this continue to happen. I explained my financial situation and was assured that my account was set up to not interrupt my service even if a cant make next payment. Well woke up to my phone being interrupted once again finding myself arguing with reps that don't listen. This is why people are complaining your reps don't listen to the customer and their needs. I have been with this company for over 9 yrs. So disappointed.

User's recommendation: Dont do business with tmobile.

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ID
#1932819 Review #1932819 is a subjective opinion of poster.
Service
Tmobile Sales Representative
Cons
  • Horrible customer service its a joke
  • Nobody verifying if i made charges
Loss
$200
Preferred solution
Let the company propose a solution

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Verified Buyer

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1.4
Details
Tmobile - The company is white collar robbing me
I ordered a phone online and with a rep over the phone, told the story of how I can save from my recent provider (Verizon) . I ordered the phone and started the unlimited plan. Upon receiving the phone it is accompanied by the charges on the statement. Surprise it was...
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ID
#2097409 Review #2097409 is a subjective opinion of poster.
Service
Tmobile Unlimited Phone Plan
Cons
  • Billing
  • Billing was always wrong
Loss
$156
Preferred solution
they are billing me for canceling my order or billing me for service never used

Tmobile - Promised by supervisor phone is being processed had all info to move forward

i still dont have my phone as promised next day delivery
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ID
#2093141 Review #2093141 is a subjective opinion of poster.
Location
Moreno Valley, California
Preferred solution
Deliver product or service ordered

Tmobile - Jason l fullers phone number in kenniewick wa 2019

He cannot remember his phone number in kenniewick wa in 2019
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ID
#2081490 Review #2081490 is a subjective opinion of poster.
Pros
  • Customer support
  • Marketing and sale of product
Cons
  • Personnel
Preferred solution
Let the company propose a solution

Tmobile - Over charged

3.8
Details
I returned a iPad Air because it was screwing up my iPhone apps and functions of my financial app software. I was being charged over $200.00 for early termination which T-Mobile credited my account. Then I found out T-Mobile was charging me $34.50 for T-Mobiles inability to check in my iPad at their warehouse and remove this change.
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ID
#2065531 Review #2065531 is a subjective opinion of poster.
Location
Hazel Green, Alabama

Tmobile - Horrible reception

1.7
Details
I changed from Verizon to T Mobile about 7 months ago and it was a very bad mistake! The reception, even along major thoroughfares out here in North Texas, is abysmal. I very much regret my decision. If youre thinking about switching to T Mobile...dont!!!
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ID
#2026696 Review #2026696 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Tmobile - Recent terrible cell phone service in Saratoga, WY

1.8
Details
For last two weeks our cell service is totally screwed up. Phone rings once or twice and hangs up or goes to voice mail before we can answer it. On outgoing calls we usually get a message "The Subscriber is busy. Try again later" even when calling another cell phone in the house that is not being used.] Tmobile tech support said there was a ticket out for service repairs for Saratoga and that it would be fixed within 3 days. That was 3 1/2 days ago and still screwed up service.

User's recommendation: Make sure Tmobile coverage in your area is good...don't trust Tmobile coverage map.,

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ID
#2024421 Review #2024421 is a subjective opinion of poster.
Pros
  • Phones and technology
Cons
  • Customer service and problem resolution
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Tmobile - It is not worth getting Assurant at all

1.0
Details
Assurant is not worth paying.

User's recommendation: Don't waste your money.

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ID
#1953883 Review #1953883 is a subjective opinion of poster.
Cons
  • Expensive trap
  • Expensive
Loss
$250
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Tmobile - They lie

1.0
Details
I just went with T Mobile, big mistake! I mailed in the att note 9 with the shipping label they provided. They say they never received the phone. The tracking number provided to me by UPS says it was delivered to a T Mobile warehouse in Ft. Worth TX. Plus, my second bill went by $6. That's not much money but how much will it go up next month? They are worse than att. I'm going back to using smoke signals.

User's recommendation: Be wary!

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ID
#1904017 Review #1904017 is a subjective opinion of poster.
Cons
  • Lie steal your money
Loss
$158
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Tmobile - Irritated with misleading price increase

2.0
Details
I was notified that my Mobile 360 plan was to be raised by $2/mo. When I got the bill, the increase was $3.56/mo. because they have decided to pass along the tax. True, that's not a lot of money, but T-Mobile should have been transparent about how much the bill would go up. (It screwed up my checkbook and spreadsheet.) To this day on the website they represent the increase as only $2. It's just sleazy to not be upfront. It's not a deal breaker, but it puts a shadow over my view of T-Mobile as a company.

User's recommendation: Beware, be cautious. Look closely at your bills.

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ID
#1887007 Review #1887007 is a subjective opinion of poster.
Location
Elk Point, Alberta

Tmobile Products and Services Reviews

Product or Service Reviews
Unlimited Phone Plan  1.4 3
Sales Representative  1.5 2
Refill Card  1.0 2
Jump Phone Plan  1.0 3
Cell Phone Unlock  1.0 5

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Latest Question

Switched from sprint

Thought switching to t mobile u guys would pay off my contract with Sprint .when store ran my credit was told it was great so no deposit would b required.now I found out over 200 was used from my trade-in old phones to pay a...

Tmobile Questions

Tmobile - Bill issues

I want to pay off my s10 phone could not understand your representative.

User's recommendation: Don't sign up for tmobile.

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ID
#1841806 Review #1841806 is a subjective opinion of poster.
Service
Tmobile Jump Phone Plan
Pros
  • Devices
Cons
  • Refund policy
Loss
$800
Preferred solution
Let the company propose a solution

Tmobile - Phone issues

3.4
Details
Suspend phone roomate really sucks
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ID
#1830890 Review #1830890 is a subjective opinion of poster.

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Verified Reviewer

Tmobile - NO! No credit for cell phone trade in

1.0
Details
no credit for cell phone trade-in
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1 comment
ramblinflebro
#1858209

I just went with T Mobile, big mistake! I mailed in the att note 9 with the shipping label they provided.

They say they never received the phone. The tracking number provided to me by UPS says it was delivered to a T Mobile warehouse in Ft. Worth TX. Plus, my second bill went by $6.

That's not much money but how much will it go up next month?

They are worse than att. I'm going back to using smoke signals.

ID
#1810432 Review #1810432 is a subjective opinion of poster.
Location
District 6 Waldorf, Maryland
Service
Tmobile Customer Care
Pros
  • Conveince
Cons
  • Switching over to them
  • Trade in policy
Loss
$800
Preferred solution
Price reduction

Tmobile - DO NOT TRUST

2.0
Details
GPS NOT WORKING, NO SIGNAL AT ALL . HAD TO GET OFF FREEWAY, AND GET A MAP .
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ID
#1807697 Review #1807697 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Tmobile - Complaint

1.0
Details
Spoke to chen carlo an “account manager” when i called the customer care line. He was very rude and hung up on me. I feel like my concerns are not being addressed when I call “customer care” and i’m at the point where I want to switch carriers. I’m paying too much money with tmobile for my concerns to be disregarded and have horrible customer service .
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ID
#1801870 Review #1801870 is a subjective opinion of poster.
Cons
  • Prefered to prolong then fix a problem
  • Many rude team members
  • Will not do right by the consumer
Preferred solution
Apology

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Verified Reviewer

Tmobile - Not to be Part of t Mobile

1.2
Details
I cancel my contract after been with them for less than 45 days, they stated I was making international calls they responds was pretty much is in your bill so I have to pay it , I went an check my bill it shows the amount I have to pay but not where the call where maid too, so I went and pay for the phone and request to have the phone unlock since I paid in full, I was advised that I had to wait 24 hrs. so that my payment go through, Be advised that i waited almost 5 for days , to unlock my phone , I was told that i had to pay 69 dollars again, i don't know why since my phone bill and my phone were paid two weeks prior to my next bill, I do have all my statement from T-Mobile to proof ,
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ID
#1801472 Review #1801472 is a subjective opinion of poster.
Pros
  • Good phones
Cons
  • Mis leading
Loss
$69
Preferred solution
SEnd me a check for the 69 dollars