TMobile Reviews

Regarding account #22215****, I am very surprised to receive T-Mobile letter dated 7/28/2026, which asked me to pay $82.10, because their representatives repeatedly told me that I don't owe any money to T-Mobile, as the account had been canceled and that I had never received the equipment from T-Mobile, as follows:

1. On 7/05/26, internet order #110216****82 was discussed with a T-Mobile marketing representative, and I requested T-Mobile to cancel it.

He suggested that I talk to the Shipping Department and the Postpaid Department to stop the equipment shipping process, as well as to complete the cancellation process, and he immediately transferred me over to the Postpaid Department. But the line was disconnected while waiting in line.

2. On the same day, I called the Postpaid Department at 877-789-**** and was able to discuss with a T-Mobile employee there, who was able to complete the paperwork to cancel the order.

3. On the same day, I called the Shipping Department and discussed with the T-Mobile employee (his name is Vin), who said that he would track the UPS number immediately to intercept the delivery.

Due to the weekend coming up, he said he might have to get back to me to confirm Monday if he could not do so on the same day.

4. On 7/09/26, at 6:00 AM, I received an email from T-Mobile that they had received the equipment from UPS.

5. Vin also called me later that morning and confirmed that they were able to intercept the UPS delivery and that they had received the equipment. He said I do not owe any money to T-Mobile as the subject account is closed based on their database.

6.

On 7/09/26, at 2:35 PM, Willa @EXT 758894 (T-Mobile Accounting Department) confirmed by phone that I do not have to worry about the bill of $82.10, as the account had been closed on the same date the order was established. She said if by mistake I get a standard letter from T-Mobile demanding money, she told me to ignore it.

I sent a letter on 8/05/26 that I trust that this confirms why T-Mobile bill of $82.10 was incorrect and that is why I do not owe T-Mobile any money.

But they kept sending me emails anyway demanding to pay the bill.

I am following up on my existing FCC complaint against T-Mobile because this matter remains unresolved. I originally filed my complaint last month regarding T-Mobile continuing to bill me after I canceled the service.

Despite my cancellation and the FCC complaint, I have now received another bill dated August 11, 2026, in the amount of $70.22.

I am particularly concerned because I have never had a T-Mobile phone number or cellular phone line. I originally purchased a T-Mobile SIM card because I intended to use it in a camera. Approximately one month later, I canceled the service after discovering that the camera already came with its own SIM card. I subsequently contacted T-Mobile again regarding the cancellation and also followed up by email.

The continued billing is especially concerning because the newest bill now contains charges that I do not recognize or authorize, including a $12.10 charge for 1 connected device and a $10.91 one-time charge associated with phone number (602) 614-****.

I have never had this phone number, never authorized this line, and did not authorize these charges.

I am requesting that the FCC treat this as an unresolved billing dispute and require T-Mobile to investigate and provide a clear explanation of: When and how phone number (602) 614-**** was added to my account; What device and SIM/ICCID are associated with that number and the $12.10 connected-device charge; When the connected device or line was activated; Who authorized or initiated the activation; and Why T-Mobile continues to bill me after I canceled the service.

I dispute the entire outstanding balance and all charges incurred after my cancellation date. I did not authorize the continued service, the newly appearing phone number, or the connected-device charges.

I am requesting that T-Mobile immediately close the account, remove all unauthorized and disputed charges, stop all future billing, and provide written confirmation that the account has been closed with a $0 balance and that no further charges will be assessed.

Because I have already attempted to resolve this directly with T-Mobile and previously filed an FCC complaint, I am requesting that this matter be escalated and fully investigated rather than simply generating another bill or requiring me to repeatedly request cancellation.

In February of 2026, I signed up for the T-Mobile internet service and liked it very much. When I referred a friend, I didn't get the advertised $100.00 referral fee.

When I called them to follow up on it, I got talked into switching my three phone lines to get the $400.00 per line rebate. That was where the real ordeal began. As of today, I’ve spent a total of about 23 hours trying to get them to do what they are supposed to do, both for billing and service.
The first representative I spoke with at the end of April said he was Kevin G. in Kansas.

He was going to call me back the following Tuesday and help me switch the lines after I got the new SIM cards being mailed to me. He told me that if he missed me on Tuesday, I should call and ask for Kevin G. in Kansas. But he gave me the code I’d need for my $1,200.00 rebate.

After many calls and hours of being put on hold and talking to people who couldn’t help me get to Kevin G., someone at T-Mobile finally told me customers aren’t allowed to contact a specific employee.
Early in the ordeal, I ran into problems because they won’t even talk to you for any reason without a PIN. Although I’ve had 3 or 4 of them to date, none of them have worked except for one that works for one of the closed accounts. Every time you call, you get shifted from one overseas person to the next, none of them ever being able to help you. Each one made me go through their useless app to try to change my PIN.

To this day, I don’t have an active PIN for my current account.
Instead of switching my lines, they set up a new account with what was supposed to be dummy numbers or placeholders that remain in effect temporarily until your real phone numbers are transferred. During one of my calls, a representative told me those phone numbers were my new phone numbers. Evidently, I had lost my real phone numbers, one of which I had for the last 26 years. After they determined that I could keep my numbers, I pressed on with trying to get my $1,200.00, somehow still believing I’d get it.

That almost made it worthwhile to endure all of the incompetence. One worker finally gave me an email to send my documentation to them. Of course, they immediately denied it. I had specifically asked my good friend Kevin G.

in Kansas whether I could get the rebate since I was with U.S. Cellular and he replied yes.
On June 16th, T-Mobile pilfered a random amount of $260.16 from my bank account. That is when I discovered they had opened an entirely new T-Mobile account for the dummy lines and charged me for three phone numbers I did not order. Now I had my internet account, my real phone account, a dummy-line account, and even a business account that just appeared out of nowhere one day.
Meanwhile, back at the store, they decided that my many accounts were so screwed up that the only way to fix it was to close everything and create one new account.

I would get a new internet device. Others before them at T-Mobile had tried to combine my bevy of accounts but all to no avail. This time had to be different. After reconfiguring 42 devices (I have a smart home) to use the new internet device, my husband dropped off the old device.

He was given a phone number to call in order to cancel the old device. Immediately, I knew I was doomed because that would require an elusive PIN. I knew what I had to do: go to the store and spend the afternoon trying to explain all of this to someone there. The lady there told me that I had dropped off the wrong device.

I told her that that was impossible since my entire life now revolves around T-Mobile; that would be a rookie error to which I would not be inclined. Finally, they did me the courtesy of recognizing I had dropped off the old device.
Today, I was on the phone for an hour and forty minutes trying to get the $260.00 that T-Mobile essentially stole from my account back in June, for the dummy numbers account. Happily, a miracle occurred and I had an old PIN number which turned out to be for the dummy number account they used to take my $260.00.

The lady said, 'Oh, I see what happened, and although I can't help you because I don’t handle business accounts, I’ll tell the next person all about it so you won’t have to go through all of this again.'
But my joy was short-lived as the business representative told me $260.00 was my prorated bill for the three new lines I had ordered. After I was forced to relive the sordid tale all over again, she told me they are going to do an investigation which would take at least seven days and could take up to ten days.

T-Mobile betrayed 11 years of loyalty and destroyed our survivaland no money can fix what has been stolen.
To T-Mobile Executive Leadership, Regulatory Authorities, and the Public:
My husband and I grew up in tough conditions and made mistakes in our youth. We took full accountability, owned up to our actions, faced the consequences, and earned a clean path.

For 30 years together, through continuous learning and hard work, we built a life. We raised seven children, supported four growing grandchildren, and opened our home to our kids' friends whenever they needed support. We raised our children to value integrity, respect the law, and serve their communityincluding three of our children who joined the United States Military.
We did everything to the best of our abilities. For 11 to 12 years, I was a loyal T-Mobile customer.

I trusted them with my primary phone numbera number I have held for over 20 yearsand with my familys most sensitive personal information. In return, T-Mobiles repeated and gross cybersecurity failures allowed our identitiesnames, Social Security numbers, drivers licenses, and private recordsto be stolen and exposed on the deep dark web.
T-Mobile has suffered multiple massive data breaches affecting over 76 million people. They paid out hundreds of millions of dollars in corporate settlements and legal fines, treating our private lives like a routine cost of doing business. But no amount of settlement money, corporate PR, or free credit monitoring can fix the destruction they have inflicted on our home and health.
This isn't just about credit scoresit is about our name, our identity, our health, and our daily survival.
For almost three years, I knew in my gut that something was dead wrong.

I personally raised the warning signscalling T-Mobile constantly for nearly three years, asking why my bills were soaring up to almost $1,000. Instead of investigating the red flags I brought to them, they made excuse after excuse. Every time, they would shut off my phonecutting off my 20-year lifeline to my family and medical care. Because we couldn't afford brand-new phones, I was forced to scrape together money and pay those outrageous, inflated amounts just to keep my line active while they ignored my warnings.
Meanwhile, because our stolen information was twisted and scattered, fraudulent records now falsely claim my husband has income he does not have.
Because of these fake records and T-Mobile's constant fallout:
I am fighting for my Social Security Disability, which is being disrupted by false income data attached to our household.
I am fighting Section 8, because they claim I have extra household income that doesn't exist, throwing our housing assistance into chaos.
I am fighting my landlord, who I rightfully owe money to because Section 8's miscalculated portion left us unable to pay the full rent, putting us on the brink of losing our home.
I lost my vehicle.

While I was up north taking care of my mother who has dementia, my car was towed. Because of the extreme financial strain caused by this entire nightmare, I didn't have the money to get it back. I was forced to make the painful decision between putting food on the table for my family or rescuing my vehicleand I had to let my car go.
We struggle to get basic help. We can't even properly apply for food stamps because of these corrupted records, leaving us constantly wondering how we are going to put food on the table.
My health has been severely broken.

The relentless pressure, the threat of losing our housing, and the constant fight to protect my family from a mess we didn't make caused so much trauma that I ended up hospitalized for severe mental breakdownsnot once, but twice.
When everyday citizens make a mistake, we face it, own it, and take responsibility.

Yet T-Mobile can ignore an 11-year customers warning signs, bleed us dry with bloated bills, leak our lives onto the internet, ruin our health, and walk away behind corporate silence.
We raised our family to stand in the truth, and we refuse to stay quiet. T-Mobile must be held publicly accountable for failing the families who trusted them with their lives and identities.

Dear T-Mobile Customer Service,

Account Number: 18111****

I am writing to request a refund for a cell phone that I purchased from a T-Mobile store and was not informed would be locked to T-Mobile's network and associated with a service plan.

I am a multiple myeloma cancer patient and depend heavily on my cell phone to communicate with my medical providers and treatment centers. I was a UScellular customer for more than 30 years. Following UScellular's transition to T-Mobile, I used the links provided on the UScellular website to transfer my service so that I would not lose my phone number or my ability to stay connected with my medical treatment providers.

My wife purchased a new cell phone from a T-Mobile store. At the time of purchase, she specifically did not sign up for a T-Mobile service plan. We were later surprised to learn that the phone had been locked to T-Mobile's network and that unlocking it would require paying for a full year of service.

Because I needed reliable phone service for my medical care, I purchased a one-month prepaid T-Mobile plan simply to keep the phone operational. Unfortunately, the T-Mobile phone receives little or no service at my home in the country, making it unusable for my needs.

I was therefore forced to purchase service from another carrier that provides reliable coverage at my home. I also had to purchase another phone from Amazon because the T-Mobile phone is locked to T-Mobile's network and cannot be used with my new carrier.

I paid the full purchase price for the T-Mobile phone, and at no time was I clearly informed that the phone would be locked to T-Mobile or that I would be required to maintain a service plan for a full year before the phone could be unlocked. Had I been given that information before purchasing the phone, I would not have purchased it.

I believe it is unreasonable to require me to pay for a full year of service for a phone that does not provide usable reception at my home and that I cannot use with another carrier. I am therefore requesting a full refund of the purchase price of the phone.

I am on a limited budget, and the money from this refund is important to me and would help me pay for necessary medications. I also recently spent time in the hospital, which is why I was unable to make this request sooner.

I hope T-Mobile will take my circumstances into consideration and resolve this matter promptly and fairly. I would appreciate written confirmation of how and when the refund will be issued.

Thank you for your time and understanding.

Sincerely,

Fred Hartz

I had phone service with them. From April 25th, 2026, until April 28th, 2026, they continued to bill me.

Just like two weeks ago, I went in and took care of the bill that I had and was told my account had been closed on the 28th of April. Yet, here it is August, and I am still getting a bill for $50, saying it's $40 overdue. I shouldn't be billed. I haven't had the phone or the service because I returned the phone 3 days after I got it and canceled my service 3 days after I got it, which was back in April.

I want them to quit billing me, and I want them to take this bill back because my account is closed, and I don't think I should have to pay it. I'm not going to. I was going to switch from AT&T over to T-Mobile, but I'm not anymore.

Not after all this crap. They have been billing me for 4 months for a service I had for 3 days.