Skip to content
  • Login
TMobile

TMobile

www.t-mobile.com
What is your customer experience with TMobile?

TMobile Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • TMobile has 1.8 star rating based on 1028 customer reviews. Consumers are mostly dissatisfied.

  • 21% of users would likely recommend TMobile to a friend or colleague.

  • Rating Distribution
  • Pros: Pricing of the plans, No pros, Price.
    Cons: Customer service, Service, Billing.

View full overview ›

Media from reviews

TMobile - Carrier unlock please unlock my iPhone 13 pro max
TMobile - Carrier unlock please unlock my iPhone 13 pro max - Image 2TMobile - ReplacementTMobile - T Mobike has fraudulently withdrawn from my account 280 dollars for post paid...TMobile - T Mobike has fraudulently withdrawn from my account 280 dollars for... - Image 2TMobile - Sim lockedTMobile - I paid my arrangement on time but it's saying I need to make another payment
View all media ›

Top TMobile Reviews

Positive Review

"Sim locked"

stars-rating stars-rating stars-rating stars-rating stars-rating

Please, I just reset my phone; they requested another activation. Please help me with that. I beg you in the name of God. User's recommendation: Good

Critical Review

"22 year customer and I was treated like dirt"

stars-rating stars-rating stars-rating stars-rating stars-rating

Had a cracked phone. Called 611 and they promised to trade off my phone. Went to the store they refused to give me my phone they told me that I was to be...

Show reviews that mention
phone service customer customer service bill account sprint number store money
Filter review
Sort by
Featured
Sean H Xug

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged for stuff I didn't own.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
TMobile - Charged for stuff I didn't own.
Explore video interviews
Advertisements
Contains 1 confidential file for company representatives
Updated by user Mar 11, 2024

I stopped contacting them, because they won't tell me why their employee purposely jacked up my bill, and I never got an explanation why, and I know why. Because a retired police officer is stalking and harassing me and preventing me from seeking any true recourse.

Original review Feb 09, 2024

I was ripped off by their employee. He purposely added a tablet and other things to my bill, and then they gave me serious attitude when I asked them to make it right.

My phone number was never listed on my bill. They also kept my phone line open, after I told them to shut it off.

So I had to contact them again. I even have the fcc on their case, and they are still putting all the burden of proof on me, and making it my fault.

View full review
Loss:
$180
Cons:
  • Lie and cheat you and are rude about it

Preferred solution: Price reduction

User's recommendation: Avoid this company like the plague

1 comment
Guest

best option would be to file a complaint with the better business bureau and also the state attorney office would expect some executive relations to contact you, expect them to do nothing beyond not our fault scripts ( tmobile that is)

Anonymous
map-marker Atlanta, Georgia

22 year customer and I was treated like dirt

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Had a cracked phone. Called 611 and they promised to trade off my phone.

Went to the store they refused to give me my phone they told me that I was to be responsible to return it. Left in disgust, Next day same experience .

22 year customer and treated like dirt. The internet has not worked in two days.

View full review

User's recommendation: Run from T-Mobile

ELLIE C Wov

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

T Mobike has fraudulently withdrawn from my account 280 dollars for post paid account that i never had.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
TMobile - T Mobike has fraudulently withdrawn from my account 280 dollars for post paid...
TMobile - T Mobike has fraudulently withdrawn from my account 280 dollars for... - Image 2

Back in October I opened an account taking out 2 numbers one for myself and another for my husband both pre-paid and under my name. In April 2025 I realized that T Mobile had taken out of my bank 210 dollars for a post paid account that I never had.

I called them several times.They promised an investigation and update within 72 hours.20 days later I am still waiting. The department that oversees telecommunications must intervene, fine and eventually close down this rogue company that should not exist in an advanced country at first place.

View full review
Loss:
$280

Preferred solution: Full refund

User's recommendation: Stay well clear from T Mobile an unreliable,incompetent company with dreadful customer service

1 comment
Guest

file a complaint with the better business burea, also dispute the charge with your bank and i would also file a complaint with your state attorney general office

Daphney S Ybf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boston, Massachusetts

Replacement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
TMobile - Replacement

My phone is broken, and the camera I need to replace. Plain screen protector and faithfulness to heal. Cry

View full review
Karim a Dgw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sim locked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
TMobile - Sim locked

Please, I just reset my phone; they requested another activation. Please help me with that. I beg you in the name of God.

View full review

Preferred solution: Full refund

User's recommendation: Good

Kevin R Cvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Run from these woke scammers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 11, 2025

They still keep changing me and refuse to delete my account even though I am with Verizon because of everything tmobile wanted to keeping so i was also forced to report tmobile to the ftc, fcc, and bbb not to mention the ceo and nceo

Original review Feb 04, 2025
From April 21st, 2024 to September 27th, 2024, T-Mobile USA Inc. stole $4,000 from me.

Then, from January 26th, 2025 to January 31st, 2025, they stole an additional $655.74. They also stalked me in search of a bank account or a cash money service account they could bill because I refused to set up autopay. They subsequently locked my account and everything tied to it, leaving me unable to sell anything to recoup the lost money. Both the CEO and the executive response team have been of no help, as they requested a PDF of a bank account that I don't possess when I use a cash money service because I don't trust banks.

My transaction history isn't sufficient for them. Additionally, I was ridiculed for being a disabled veteran.
View full review
Loss:
$465574
Pros:
  • Will rob you
Cons:
  • Will get away for it

Preferred solution: Full refund

User's recommendation: Run from these scammers

1 comment
Guest

file a fcc complaint and with the better business bureau

Anonymous
map-marker Wilson, North Carolina

I am shocked by my unfair treatment by tmobile!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have had a spotless credit history with tmobile & enjoyed their service for 2 yrs. On 2/28 I made a payment & saw on my bank app it was deducted.

I also, within mins, received a receipt & thank you for my pymnt. Over 2 weeks later, I am notified my payment was never sent by my bank and pymnt was demanded immediately, without allowing me time to contact my bank. Following that, my calls to 611 to reach a rep @tmobile showed "service temporarily unavailable ". My app required a 6 digit ID code be sent to my number.

If I ever received one, it was 45 mins later and had expired. For a solid week, I have promised if my bank assured me the pymnt wasn't sent, I would gladly pay again. Each time I asked for a live rep, I was charged $10. I had no other way to try to resolve the problem.

After I finally reached my bank, I learned it was due to my new acct # after fraudulent activity, if my payment was made wth my debit card it would have been deducted immediately, and tmobile as well as my bank, should have contacted me much sooner, within 3 to 5 days. So, it is a fault of no body and everybody. Yet, to have my service restored, it will cost me close to $400 to restore my service. I explained I have a great payment history and have sent tmobile many customers.

I was shown no appreciation or concern. I asked for a contact number or email to corporate office, AND THEY ARE NOT ALLOWED TO PROVIDE THAT INFO. As a 66 yr old widow, with custody of a minor grandson since the unexpected deaths of my husband and 37 yr old son, I need phone service. I have no landline.

I promised to pay by debit card on April 2nd if my service was restored, but again was denied. Tmobile was completely unfair & unreasonable for a situation they were also responsible for causing. There reps were kind and apologetic, but had no power to help me. If I had been habitually late, I could understand.

I am irate over the lack of concern for loyal customers. My need was not considered, their concern was money, money , money IMMEDIATELY! I have NEVER been treated with complete disrespect by any business in my entire life. I have since read the numerous complaints by others, who have had the same or similar strong arming by tmobile.

Not allowing me time to verify their claim with my bank ,I had no proof the payment wasnt sent, It was only demands for payment or no service. I felt as though I was a victim of extortion. I was never even given an apology for a situation they were as responsible for as I was. It was like.."I DONT CARE IF IT WAS DEDUCTED FROM YOUR ACCT AND U HAVE A RECEIPT, WE HAVE TO PROVE NOTHING AND PAY NOW OR LOSE SERVICE!".

I have never carried thru with a threat to seek justice, but I am contacting the cyber crimes division of the FBI , BBB , and asking for advice on any and all regulatory agencies that can investigate tmobile s, unfair and unethical business practices as well as how easily this could force desperate customers to pay double. It is also suspicious how it was suddenly impossible to reach a solution or get explanations via 611 or my tmobile app, without a $10 charge to reach a live customer service rep. There is a corporate office in Charlotte, NC but they may as well be located on Mars. WHY WOULD ANY COMPANY NOT WANT THEIR CORPORATE OFFICE TO BE CONTACTED?

THAT'S ANOTHER RED FLAG! I have recently learned tmobile is owned by a German Telecommunications company, but have a main corporate office in Washington state. If anyone is interested in joining me on my quest, please post your wish and together, we can prove a German owned company in the US, should treat American customers as though they appreciate them. Allowing my service to be restored 4 to 5 days to get a payment immediately on April 2nd, is not a request that is u reasonable for a loyal customer with no history of late payments.

They have made promises in the past to recruit customers, that were not kept. I guess they expect loyal customers to be as dishonest as they are and have no trust or customers loyalty or appreciation. I'm confident they aren't concerned the customers do not have the determination and resolve to report enough complaints to prove them wrong and force an investigation. I HOPE I GET HELP FROM OTHERS TO PROVE WE DO HAVE POWER IN NUMBERS AND REPORT COMPLAINTS TO HOPEFULLY LEAD TO AN INVESTIGATION.

IF NOT, AT LEAST FORCE THEM TO PRACTICE ETHICS AND RESPECTFULLNESS OR DESTROY THEIR REPUTATION AND PUT THEM OUT OF BUSINESS.

I have saved all my attempts and responses to prove my claims and will forward to any and all regulatory agencies. AFTER THE HARDSHIP, STRESS AND *** THEY HAVE CAUSED ME, I INTEND TO SHOW THEM THE SAME TREATMENT!

View full review

User's recommendation: If tmobile is your provider, LEAVE NOW. If not, heed my warning. I thought they were great, but once u trust them, they will turn on you.

1 comment
Guest

You’re going to contact the FBI because your service was shut off due to YOU not having YOUR updated payment info on file? Stop with all your noise.

The only person at fault is you. And with plans offering free/discounted phones with a one to two year contract, two years is not loyal. And you always pay on time? You should.

No credit for something you are supposed to do. Pathetic

Ijaz A Exw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Antwerpen, Antwerpen

Unlocking my sim lock or JV mobile phone

TMobile - Unlocking my sim lock or JV mobile phone

Dear T-Mobile Support,

I hope this message finds you well. I am writing to request a network unlock for my mobile device, which is currently locked to T-Mobile.

Here are the details of my device:Phone Brand/Model: JV [Iphone 12]IMEI Number:

1 ) 35 660*** *90170 7

2 ) 35 660*** *26872 7

The device has met the unlock requirements, and I would appreciate your assistance in processing the unlock request. Please let me know if you need any additional information.

Thank you for your time and support.

View full review

User's recommendation: My mobile phone is sim locked how do I unlock

Jeremy C Ubs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Switched to AT&T

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Company switched off towers after the merge with Sprint, less and less coverage and finally none unless you use the Musk Starlink. I bailed and AT&T paid off my phones.

Also, the T-Mobile links often give 400 and 404 errors (embarrassing) with either Chrome or Firefox, which is ridiculous for a tech-based company. Finally, a phone warranty claim via Asurion and T-Mobile required three trips to Best Buy, five to a store, and one to Apple, and they all had different versions of how it was supposed to work, which means store techs have no clue what they are doing or saying, just saying whatever, which is great for wasting client time and energy.

View full review
Pros:
  • Became crap
  • Seemed great
Cons:
  • Staff only want to sell things not help you
  • Coverage terrible

Preferred solution: Apology

User's recommendation: AT&T

Eline Zfk
map-marker Sun City, Arizona

I paid my arrangement on time but it's saying I need to make another payment

TMobile - I paid my arrangement on time but it's saying I need to make another payment
TMobile - I paid my arrangement on time but it's saying I need to make another... - Image 2

Add a payment arrangement from you yesterday and the time you guys took my payment at 12:00 a.m. the funds wasn't in there but the same day at 11:25 p.m. the funds or finally in there and I made a payment but the payment is still pending so you guys are saying that I have to make a payment of $63 now or my service is going to be interrupted because it's not showing on your in

View full review
Stacy R Cjr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Customer service horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I got home internet recently through t mobile and they had a promotion going on where you get a three hundred dollar Mastercard Rebate, when you sign up. Well, I've had the service for 3 months now and it was a process.

It was submitted on March 22nd and I still haven't gotten and every single time I call there. They always give me a an execute or they tell me it's gonna be this day or something and it was escalated so I did it faster. I was told by 4 different managers That I would get it within 14 days.Well it's been how many months and they shut my internet off and then a Manager called me and turned my services back on and promised me again that I would have it on the 25th of last month. And still haven't had it then I called yesterday.

Nobody said oh, it's process. It's supposed you'll get it Friday night or Saturday morning. Well, I haven't got it and now I called back there and they said they've got to wait another 3 weeks. What a bunch of c*** I want my Rebate card.

It's a virtual card. I want it.I get my part.They can do their part.They are horrible

View full review

User's recommendation: Don't do their promotions they're a joke

1 comment
Guest

It will be TWO months on Thursday, so not MANY months. And why was your internet turned off? When did your service start originally?

Curtis J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged me even after I left them

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I went to Metro, and not even a month later, I left them and went to T-Mobile. I signed up for prepaid, and on the 7th of the next month, they said there was going to be a price increase.

So, I went to Verizon on the 8th and dropped T-Mobile. When I called for a refund, they said that I was on a schedule from the 16th to the 17th, and even though I left them on the 8th, they said that I was still paying.

My bank always said I had to wait until the charge went to the bank account, and this time they said there was nothing they could do because the account was already charged. So, even though I left on the 8th, I still had to pay until the 16th.

View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: Go to anyone but T Mobile because they screw you and you don't know until you want to leave

1 comment
Guest

hate to spoil your parade but prepaid you will get no refunds also apply to post paid

Amber H Zpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horribly horrible ethics, people in corporate call u a liar? They company metro by T-Mobile refused to turn off a phone I purchased in my name when a person stole it from me and their friend at metro

Updated by user Feb 28, 2025

I can no longer get on chat they have me blocked when I called to get help with my bill or my service is not working I get told to read my email not to call they have pushed me and pushed me to the point I have contacted every major News channel they will not do this too anyone else

Updated by user Feb 28, 2025

I can no longer get on chat they have me blocked when I called to get help with my bill or my service is not working I get told to read my email not to call they have pushed me and pushed me to the point I have contacted every major News channel they will not do this too anyone else

Original review Jan 09, 2025
Okay, so not only does Green Dot Bank still not care that the Telecommunications Act of 1994 represents and supersedes any policies over telecommunications when it pertains to survivors of sexual assault, family violence, and domestic violence, privacy rules, or regulations, they do not care that they are breaking them. They have no knowledge of this law or of this act in 1994 where it states a victim may debar the use of a first and last name, the last fourth of their social security number, and previous addresses for verification.

We do not have to provide an ID, and most victims find comfort in not using their last name for fear of being found. Granted, my device simply left off my last name because I did not want it on my caller ID given that the last time I was found, my arm was so badly crushed that I lost 3 1/2 inches of it and was left for dead in the winter of Oklahoma. It terrifies me for someone to know who I am. I have never used my last name since my 20-day-old baby was abused by his father.

And lo and behold, neither Apple, who chose to stand by Green Dot, nor Green Dot, know about the Telecommunications Act of 1994, and apparently neither does T-Mobile. Yes ma'am, ladies and gentlemen, it gets worse. Long story short, at Metro by T-Mobile, I bought a second prepaid device. I had two home health jobs when it was stolen by a guy and his old lady.

I reported it, but because their friend at Metro, the old T-Mobile, gave them my pin number, Metro's customer service after hours refused to shut it off. They were able to gain access to every account and steal money from me for months. Their numbers are attached to my iPhone, amassing tens of thousands of dollars which Green Dot keeps even when they cut off my ID, even though I clearly stated that I do not need to provide that information. They violated my rights.

Now, T-Mobile’s services have not been working, with Apple and T-Mobile each blaming each other. Documentation of phone calls, my services not working, and a noticeable decrease in usage have made it evident that both companies are to blame. My services have not been working since June. I called T-Mobile first, who assured me it was Apple's fault.

My email not working confirmed that it was both companies. My data on my watch shows no calls or texts for months, yet they changed my number back in November like I requested, told me it would be free. Well, it didn't work, so I had to change it back in like 12 hours. I was charged, and at a new rate plan at that.

Now they claim they are missing a payment; yes, and I haven't paid since October, even though the bill from them shows a payment of $109. They shut me off and refuse to fix the unworking services. They sent me threats and then changed my number at 5:58 AM without me knowing, even though my account has a pin that no one else would know. I had to change it back, and yet more service plan charges were added.

I told them about my social security number being leaked on their website in August of last year when my number shouldn't have been near it. I was told that it never happened. The services I have been paying for haven't worked in months; my bills show it. They show extra voice pals, double charges for Netflix, and so on.

They have no idea what they can cause a person by giving out personal details. If you check my call log, I never called to change my number in December. It was in the morning after a person named Taylor and I had an argument and she caused me a panic attack, which then led to a seizure. She has harassed me.

I have emails and all kinds of things from her. I emailed them pleading to get her to stop; no one answered, no one cared. And now they threaten me and turn off my services, with no attempt to solve anything. This has cost me jobs I lost or was offered, government affairs that took forever, housing, disability, attorney general, all major things -- no one is getting my emails, I am not getting theirs.

This has caused me catastrophic loss: my relationship, my finances, my physical and mental health, dealing with past traumas.

My doctor thinks no one cares, and all the time, I haven't been getting services. I had no eSIMs, my text dropped from 5,000 to 1, data from 153 gigs to 0, and they still demand payment with no solution.
View full review
Loss:
$13000
Pros:
  • I dont see any positive reasons
Cons:
  • Give out ur account info and then threaten u c

Preferred solution: Apology

User's recommendation: Keep all proof of actions documentation of anything said to or from both parties keep all receipts and check ur usage and bills

1 comment
Guest

sorry you have to go thru this but the reality is tmobile does not care one bit and they will block your device ( imei) and you from contacting them all while laughing at you denying they did such a thing ( yes the over paid customer service reps ( executive relations) they know nothing will be done to them go with a better network

Hannah C Irf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I dont like your *** service

My phone was hacked, and you let them. You have *** phone service!!

*** internet and also you will be losing a customer.! not going back to you at all. Maybe you need to check your damn employees giving out private information. All I enjoyed was Netflix, but I rather pay it on my own its not worth your phone getting hacked.

Dont worry I will pay what I owe and use a different phone service. Have a Very BaD Day

View full review
Loss:
$3500
Pros:
  • Free netflix thats it
Cons:
  • Bad internet and phone service

Preferred solution: Apology

User's recommendation: Run AWAY NOT GOOD

Ronnieman

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sales Replied to Me - Company Unethical

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

When I got my phone service 7 years ago, I was told my rates were good for as long as I had my service. They would never change.

I have the Magenta 55+ plan, unlimited talk, text, and data. My price was $70.00 per month, which includes taxes. This week I got a text that my price will increase on April 2, 2025, by $5.00 per line. I have 2 lines.

I called to complain, and I was told by the rep I spoke with (David) that T-Mobile is doing away with that package but I could keep it if I paid the extra fees plus taxes. He attempted to switch me to a new Essentials which he said was cheaper. Ultimately, it was cheaper than the $80.00 per month by a few dollars, but taxes are not included, so that adds additional monthly cost. David attempted to tell me all other providers are higher than T-Mobile and to get me to stay with T-Mobile when I told him I would be shopping around.

He, in essence, attempted to stop me from shopping around. I told him I do not know if all others are higher because I have not checked any other carrier. Bottom line, I was lied to when I originally signed up with T-Mobile about my guaranteed price. I consider T-Mobile an unethical company if they allow sales reps to lie to get customers to sign up for service with them, or if that was the policy when I signed up, they are unethical by saying one thing and then changing it.

They have the right to do that, but I have the right to give my opinion and change carriers.

I am warning people to be cautious when dealing with T-Mobile. There is more about them, but I will finish.

View full review
Pros:
  • Good cell service
Cons:
  • Company unethical when it comes to pricing promise

Preferred solution: To continue my monthly price of $70.00 per month as long as I have my current service with them with no changes to my plan.

User's recommendation: Bd aware-I consider T-Mobile unethical based on my experience. They will tell you anything to make a sale.

1 comment
Guest

"no rate increase for life gaurentee" means we will just make you change plans or come with new excuse to raise rates

Nicolina Znv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

The main point is they cost me considerably money time and emotional stress because I couldn't get them to unlock my phone I purchased from them. Along with so many phone calls it's hard to count

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I went to one of their stores as I needed phone service. I had something else in mind but was led to a special they had for a phone that that day would cost $137.00 in addition I would also have 2 months of free service ( $50 a month.)

My intention was to use this service until my friends phone was paid off then she would allow me to buy it.

So after the 4th month I began talking about wanting to switch and ha to get my phone unlocked.

Also each month of free service I had to call at least 3 people to explain why I shouldn't be being billed. But that's nothing when I tried to unlock my phone I was told on my phone that I had not finished my required contract.There was no contract of time but because TMobile can change rules at any time I was told I had to of spent steady $100 in service which I had.

BUT THE SERVICE THAT WAS FREE DIDNT COUNT. Ok that's fine because I'd also been there 2 to 3 additional months and in trying to get this unlock fine if paid another 1/2 months because ever day or two I would be told they just had to contact the company that sold them the phones to unlock it. Well let's skip forward 1 more months of days waiting with still locked phone.

I got tired of paying and waiting so I went to Mint to sign up it went just fine so I assumed that my phone was unlocked .

No such luck after my 3 month special date I decided to go back to consumer cellular.thry said my phone was not unlocked. I guess TMobile owns Mint Mobile so I can use my phone there.they transferred my number and I wS getting service for 2 people it's time sensitive if you need phone service.We were sent to their store to be activated with no waiting.sgter 3 hours and now TMobile says I've never been a customer so no unlock. Luckily I had an old phone and we made it work.

That's all I have to say. They are forcing their employees to lie.

Like I said everyone I talked with hD a different wY to unlock it supposedly and when they couldn't the lies started.i quit writing down names ,I had a room full stored up by that time.oh also they did transfer my phone number but that is not unlocking a phone. Thank you sorry I don't know a short story.TMobile should not accept promotions and allow their employees to be selling a false contract.

View full review
ChadK25

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unjustifiably sent a bill to collections

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Here are the bullet points of the situation:

- T-Mobile never cancelled my last phone line when I requested.

- They charged me months later when I didn't know the line was still active.

- No one notified me of any line being active, or a bill being accrued.

- The phone was never used during that time they billed me for.

- I told them I was leaving T-Mobile and cancelling my service.

- I ported out 2 of my 3 lines, and I said I needed to pay off the 3rd phone because I was selling it. Since we are leaving T-Mobile, we are requesting it to be unlocked.

- They kept the third line on without my knowledge and did not cancel it after I told them we were moving on to a different carrier. I also told them how I was selling the phone, paying off the balance, and no data was used.

- As there was no service being used during the time they claimed I owe, there should not be any charge. They are trying to charge for a service that was never used.

- I called back 20+ times.

- One representative said they would call me back, but never did.

- Another representative said I was justified and from the notes, she could see that T-Mobile was in the wrong. I shouldn't owe anything, she agreed to work on it for us but I could not reach her again.

- They were going to call me back with the findings of the recording I had on my cancellation date, but no one ever did.

- I requested the recording, and they said they could not send me one, so I have to rely on their word.

- I never received a bill during this time via email or regular mail, notifying me about any debt.

- One day, amidst the issue, I received a random text about my T-Mobile account referencing log into the app. I tried to view my account but failed because my service was 'cancelled'.

- If I were still a customer, as they claimed, then why was I unable to access my T-Mobile account? It's because the line was cancelled.

- The previous year, we had a greater headache trying to resolve a promotion that was never applied to our account. Despite numerous calls and visits to the T-Mobile store, the issue remained unresolved. This cumbersome experience led to us cancelling our contract with them, and even then, there were issues.

- The phone service quality and usage of the plan were very good, but there were serious problems with logistics, customer service, and follow-through.

- Overall, there were probably other issues to mention, but the main one is that they have now sent this incorrect bill to collections, unjustifiably. The bill should have never been issued due to their mistake about closing out all lines on the account. Even if they want to claim I did something incorrect, the facts show that I was not using the line, had sold the phone, and used no data. They should have corrected their mistake by cancelling the last bill. I would have felt more inclined to pay if I had used the service. But we sold the phone immediately after paying it off, unlocked it, and did not keep it after we cancelled with T-Mobile.

View full review
Pros:
  • Coverage area
  • Phone service
Cons:
  • Follow through
  • Dishonesty
  • Customer service

Preferred solution: The collection to be removed from my credit report and the bill to be removed from the old T-Mobile account.

User's recommendation: Be aware of the headaches if you even have a problem even if the phone service is good.

1 comment
Guest

file a complaint with the better business burea provide proof

About

Related Companies

Metro by TMobile, Assurance Wireless, MetroPCS, Clear Internet, Ntelos

Summary

T-Mobile USA, Inc. is a company that provides wireless communication services. It is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. Around the country, the company's Personal Coverage Check gives customers a clear picture of their local coverage. The value of the plans, the breadth of the coverage, the reliability of the network, and the quality of the service has been the characteristic features of the company. At the present time, the corporate office of the company is headquartered in Bellevue, Washington. T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG. Deutsche Telekom is one of the largest telecommunications companies in the world.

TMobile reviews and complaints

TMobile is ranked 450 out of 2158 in Telecommunications category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressDiscoverMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article