TMobile
TMobile Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TMobile has a 1.7 star rating based on 670 customer reviews. 24% would likely recommend. Rating distribution shows 81% unfavorable and 9% positive. 34% want improved Customer Service and 65% say they won’t reuse the service.
Key Takeaways for Future Customers
- Check recent TMobile reviews for persistent service and billing issues before subscribing.
- Expect long hold times and insist on documented promises when pursuing refunds or credits.
- Verify auto-pay settings and promotional rebate timelines to avoid unexpected charges.
Negative Feedback / Risk Areas
- Widespread customer service failures include long waits, unresolved account problems, and poor support for unlocks.
- Frequent billing disputes, unexpected charges, and difficulty obtaining a refund are common customer complaints.
- Promotional rebate fulfillment and account closures leading to collections are recurring risk areas.
Positive Feedback
Some customers report helpful, attentive representatives and say T-Mobile can be a good provider for certain needs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TMobile has a 1.7 star rating based on 670 customer reviews. 24% would likely recommend. Rating distribution shows 81% unfavorable and 9% positive. 34% want improved Customer Service and 65% say they won’t reuse the service.
Key Takeaways for Future Customers
- Check recent TMobile reviews for persistent service and billing issues before subscribing.
- Expect long hold times and insist on documented promises when pursuing refunds or credits.
- Verify auto-pay settings and promotional rebate timelines to avoid unexpected charges.
Negative Feedback / Risk Areas
- Widespread customer service failures include long waits, unresolved account problems, and poor support for unlocks.
- Frequent billing disputes, unexpected charges, and difficulty obtaining a refund are common customer complaints.
- Promotional rebate fulfillment and account closures leading to collections are recurring risk areas.
Positive Feedback
Some customers report helpful, attentive representatives and say T-Mobile can be a good provider for certain needs.
Media from reviews
TMobile Collective Complaints
Data breach settlement
T mobile has not paid the payment yet as part of the settlement. I have reached out to T mobile customer support and they have no reason why payments of the settlement has not administered. In addition, after speaking with T mobile customer support services, each time they informed me that I should receive the payment by such date, those dates have passed they still don't know what happened to my settlement payment.
They refuse for you to terminate your service and continue charging you
We Started with Internet service with no issues.we added cell phone service that is when it started.Are internet bill was 50 bucks a month cell phone bill was supposed to be be 50 a month but they charged us 90 bucks so we cancelled cell phones cause we was over charged and we paid the last bill with both on it.We went to pay our Internet they said we owed them for the cell phones and Internet when we cancelled service with no contracts or purchases on the cell bill and they refused Internet payment saying we can't take payment unless you pay for the cell phones we cancelled so we told them we are done with the Internet service as well
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need a replacement Visa card from Sprint that was accidentally destroyed
I never got help with this issue for a replacement. I would like a replacement for that card. Thank you.
Preferred solution: Replacement card or money for destroyed card
User's recommendation: Keep trying to get a resolution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
- - Final bill $121.49 paid Oct 7, 2025 after a 4-rep call; later a $136 charge for son's phone release and $7 delinquency brought total to $143.84.
My wife was a witness to all past proceedings and the long phone call with T-Mobile on speaker phone on Oct 7th 2025
Yesterday 11/18/25 I received another bill from Tmobile with delinquent charges of $7 more coming to a total of $143.84. The original final bill of $121.49 (statement attached) was paid on October 7th 2025 and the conversation was recorded by Tmobile who records all their calls with a representative stating verbally it was my final bill.This is a shakedown by Tmobile for more money from me and I'm not paying it. Attached letter.
The final payment was noted and the conversation was recorded. Then, about 4 days later, I called because my son's phone was not released from T-Mobile and was being held hostage for another payment, and I was informed I owe another $136. After a long debate with the representative in the Philippines, he hung up on me. That conversation was recorded.
We're finished, and the 1st and 2nd conversations were recorded by me also. No more $$$$$ T-Mobile!!!
Yesterday I received another bill from Tmobile with delinquent charges of $7 more coming to a total of $143.84. The original final bill of $121.49 (statement attached) was paid on October 7th 2025 and the conversation was recorded by Tmobile who records all their calls with a representative stating it was my final bill.
This is a shakedown by Tmobile for more money from me and I'm not paying it. Attached letter.
- No pros
- Much in statement above
Preferred solution: No more bills
User's recommendation: Use Spectrum 4 phones $80
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spartanburg, South Carolina
Tricky
- - Paid cash for 2 iPhone 17 Pro; no trade-in per ad.
- - They wanted our iPhones for trade; after four hours, a phone got a $75 credit, price dropped to $50.
Paid cash for two iPhone 17 Pro, then wanted our iPhones for trade when the ad said no trade-in. After being there four hours, we traded for the benefits, but that was a trick to never getting any benefits and had to trade down on the plan just to pay the bill.
Today we got a $75 credit card for one phone, but I was told that the numbers somewhere on my iPhone didn't match, so they dropped the price of my iPhone to $50 without a scratch that only they knew.
I told them to give me my iPhone back that books for $150.00 to $200.00. I would not do business with people that are not honest.
- Go somewhere that tells you the truth
- Taking a great iphone and keeping for your self and giving a junk one to you
Preferred solution: Promise and for people not to be taken advantage of
User's recommendation: Dirty deals at T-mobile
Milford, New Jersey
I want to remain a customer of T-MOBILE
After 12 days of trying to become a Verizon customer, I'm still not acknowledged as a Verizon customer, so I've decided to stay with T-Mobile. T-Mobile is a very good provider.
- Great internet
- Good reps
- Good service
Preferred solution: Still be a T-MOBILE customer
User's recommendation: TMOBILE is a good provider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are good but not good on keeping there promises
- - Signed up for extra internet box; expected $300 rebate not received.
- - Told I could keep the backup box at $25/mo; now facing a $300 returned-fee.
I had one home internet and they had a special you can get better service and add another piece to have if your house is big. So I signed up for and I was to get 300 rebate I have not received.
And I was told I could keep the other box for backup for 25 more each month. I agree and now they have 300 returned fee on my bill for not returning the old box. And I bought a cellphone on my account I paided for insurance on it.
The screen broke and they expected me to pay almost the same for a new phone with out insurance. I am trying to hold on
Preferred solution: Looking for 300.00 gift card a new motog sale phone no upfront fee keep my other wifi box 300.00 return fee removed 100 in damages
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Verified ReviewerBad business
- - I paid in December and got a receipt.
- - No notification of a failed payment; they sent a $200+ two-month notice.
I paid T-Mobile in December, they sent me a receipt. Now they want more money saying payment didn't go through.
There was no notification of a failed payment.
Normal payment was $90 per month.
They sent me two months notice of over $200. Will not credit me for the month of their mistake.
- Internet works
- Billing leaves a lot to be desired
Preferred solution: Full refund
how did you pay? if by bank or credit card you can check the hostory to see if it was paid or got declined
Replying to
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Verified Reviewer |
Pittsville, Wisconsin
NO answers were given
- - T-Mobile and US Cellular join forces on Jan 1, 2026.
- - Offers for Feb 5, 2026 have not appeared.
- - Call to T-Mobile could not locate my account.
T Mobile & US Cellular join forces Jan 1,2026. I have called several tlmes to US Cellular about the different discounts available.
Sadly someone told me that Feb 5,2026 I would be getting offers. But nothing.
Today I called TMobile the person could not find my account and I couldnot unstand him! I am not happy about the BIG change on my company!
User's recommendation: Run the other way!
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Verified ReviewerFraud
I have been getting charged 5000 dollars and call spoke with a supervisor no response made a police report to get my money back
Preferred solution: Full refund
User's recommendation: No T-Mobile
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Verified Reviewer |
New Orleans, Louisiana
Real service.
Very good and I am pleased with T-Mobile if a person needs help with paying their phone bill T-Mobile will work with a customer to get er done.
Park Forest, Illinois
I was not pissed off, got the wrong app.EVERYONE ATTMOBOLE ARE WONDERFUL, ON THE PHONE OR IN PERSON. THANK YOU
Everyone at TMobile is wonderful on the the phone or in person. I did not see the pissed off customer.
I am not a pissed off. I have always great customer service.
Thank you
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Verified ReviewerT mobile bills for cancellation
- - T-Mobile had poor in-home signal; switched to Visible for $19/mo/line.
- - I paid 3 months; cancellation charge $6.02; password access blocked.
I switched phone service for T mobile. When I got home, I discovered my phone would not work in the house.
I had to go out into the driveway to place any call. After a little over 2 months of this aggravation, I switched to Visible cell phone service ( Visible works perfectly for only $19 a month for each line, taxes included). I didn't ask for an adjustment from T mobile on the unused service and paid them for a full 3 months.Now, I get a bill for cancellation. They called it a "mid cycle change".
I call it a cancellation charge even though I was told there would be none. When I called to complain, I was told they couldn't help me without a password. I told them I didn't have it and couldn't get it because I could no longer log in. They said I would need to go into a Tmobile store to discuss the $6.02 charge.
I told them to forget it.
I am telling everyone about this experience. Do not do business with T mobile.
- If you are unable to log in with a password they wont help you
- More expensive for less or no service calls dropped
- I dislike having to make calls outdoors in my driveway
Preferred solution: Apology
User's recommendation: Avoid, like the plague!
How is your loss $50 if $6.02 is the amount to dispute?
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Verified Reviewer |
Orem, Utah
Poor Customer Service
- - Waited on hold for over 3 hours.
- - The agent was not knowledgeable.
- - They hung up mid-call and I had to restart in the queue.
When calling customer service, I waited on hold for over 3 hours. The person I was speaking to was no knowledgable at all, and I even had to start over because they hung up on me in the middle.
I was then put back into the queue to start the whole process over! so frustrating.
Preferred solution: Full refund
User's recommendation: Go in person, or work with another carrier
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Verified ReviewerReturned non working item. They accepted and closed account.
- - Rented a 5G internet device from T-Mobile; it did not work and was returned.
- - Account closed; bills still due for a nonworking item.
Do not ever think of doing business with this company under any circumstances. Their Customer Service is absolutely one of the worst I’ve ever dealt with in my life.
Returned immediately to Lebanon T-Mobile after no one could get to work. T-Mobile accepted return and closed account for the non-functioning item. We are now receiving past due bills that say closed! Called 800 number for customer service and spent almost an hour with them.
They REFUSED to let me talk to a supervisor. I was told they could not access account because it was closed! We called the Lebanon MO phone number. They refused to help us unless we drove to town which costs us $1.18 a mile to get there plus our irreplaceable time.
We do not have the item. They took it back because it did not work.
Now they are billing us for something that did not work, was returned, and ACCOUNT CLOSED which states on the bill CLOSED! Senior citizen on total disability with PTSD
- No customer service can not get any worse
Preferred solution: Quit billing for returned non working device and closed account accepted at local T-Mobile in Lebanon MO 65536
User's recommendation: Absolutely no customer service!
Senior citizen and PTSD have no relevance here.
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Verified ReviewerAwful
AWFUL JOHN WAS AWFUL.HE WAS RUDE AND DIDNT RESOLVE MY $80.00 OVERCHARGE IN SUSPENDED FEE THAT WERE WRONGLY CHARGED
VeryUPSET SPOKE TO JOHN HE CLAIMED HE WAS IN FINANCE DEPARTMENY DIDNT HELP MY REASON FOR COMPLAINT REGARDING SUSPENSION FEE APPLIED .
Preferred solution: Full refund
User's recommendation: Customer service at T mobile are Awful wait hrs to get thru to them AND DON'T RESOLVE ISSUE .
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Verified ReviewerAllowing there partners to over charge customers
- - Overcharged for extra phone coverage after returning the phone.
- - Service was cut off and a $175 charge is now demanded.
I filed a claim with Assurant there insurance provider June 23, 2025. I returned to phone right away and received a tracking number.
I was over charged for additional phone coveraged I purchased while on vacation in May. Then October I realized again that bill was thripled. I called T-mobile of course and I was told I was being charged for the phone that was returned in the summer. We call on the 3 way and the rep said that it was scanned it but didn't make it to the department it should have.
The Tmobile person told me I had to enter a card for the payment arrangement that would be resolved but to continue my service... Ok I followed instruction. I received another message. I called back we speak to someone at Assurant and they say the same.
Tmobile again reassures me that it will be handed. Ok I then get a message the very next day from the insurance staying they found the box and it was empty so I was being charged for the phone. That I had to go to the original place of mailing and track it. But then they provided me with the tracking number.
T-mobile agreed that it was not my fault and that they were filing the complaint. That I would not have to worry about my service. Some type of stay was being placed on my account with full notation. If there is 10 days to return it and 45 days before you are charged.
Just how in the world is it my fault that it got lost once it was scanned into wherever the insurance agent was talking about. Months later. T-mobile agreed and told again to remove my method of payment whle they did their part. That I didn't need to worry they were taking care of it and to just pay my past due amount while they dealt witht he company.
While this morning I got up and our service is off. I have a disabled child and rely on my phone 24 for medical care,and communication with him while I am working and he is at therapy services.
I paid a few dollars more than they amount of my monthly bill and my phone is off after t-mobile promised I didn't need to worry about it. Now it want me to pay 175.00 more plus late fees, taxe, and reconnection fees.
- I normally have connection anywhere
- There is always some type of billing issue and i have been a customer almost 20 yrs
Preferred solution: T-mobile to restore my service and remove the additional fees that I have been charged after following their instruction.
User's recommendation: File with consumer affairs if the party you have a contract with allows someone they partner with to violate you.
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Verified ReviewerTrying to charge me for 2 months after I switched
- - Two-month T-Mobile bill after switching; the account was inactive.
- - Phone contact blocked without a pin; charges continued and notices followed.
They wouldnt take to me unless I had a PIN. Someone was supposed to call me and they didnt. They keep adding charges but wont talk to me.
T-Mobile is sending me a 2 month bill after I switched to another carrier. The problem is you can't reach them by phone once your account is inactive.
They say you need a pin# or they would talk to you. Then keep adding charges. I then got collection notices in just 2 weeks after I switched. Clearly a tactic they use to get people to pay after leaving them.
This is a common complaint with T-Mobile. BEWARE YOU DO NOT HAVE TO PAY THESE TRUMPED UP FEES! THE COLLECTION COMPANY CANNOT PUT THIS ON YOUR CREDIT REPORT!
BUT T-MOBILE WILL KEEP HASSELING AND THREATENING YOU! BEWARE OF DOING ANYTHING WITH T-MOBILE.
About
, , , ,
T-Mobile USA, Inc. is a company that provides wireless communication services. It is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. Around the country, the company's Personal Coverage Check gives customers a clear picture of their local coverage. The value of the plans, the breadth of the coverage, the reliability of the network, and the quality of the service has been the characteristic features of the company. At the present time, the corporate office of the company is headquartered in Bellevue, Washington. T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG. Deutsche Telekom is one of the largest telecommunications companies in the world.
TMobile is ranked 503 out of 2403 in Telecommunications category
USA, Worldwide
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just my 2 cents the outsourced reps are script readers and know nothing beyond that script when you canceled service was it before your renewal date or after? if it was after than you will be expected to pay another months service as for getting any help with this is a 50/50 and depends who you get