TMobile

I was on the phone with T-Mobile on 10/7/25 for 1 hour and 9 minutes through 4 different people to cancel my service and pay my final bill. 1 hour and 9 minutes later, finally I was done.

The final payment was noted and the conversation was recorded. Then, about 4 days later, I called because my son's phone was not released from T-Mobile and was being held hostage for another payment, and I was informed I owe another $136. After a long debate with the representative in the Philippines, he hung up on me. That conversation was recorded.

We're finished, and the 1st and 2nd conversations were recorded by me also. No more $$$$$ T-Mobile!!!
Yesterday I received another bill from Tmobile with delinquent charges of $7 more coming to a total of $143.84. The original final bill of $121.49 (statement attached) was paid on October 7th 2025 and the conversation was recorded by Tmobile who records all their calls with a representative stating it was my final bill.

This is a shakedown by Tmobile for more money from me and I'm not paying it. Attached letter.

I switched phone service for T mobile. When I got home, I discovered my phone would not work in the house.

I had to go out into the driveway to place any call. After a little over 2 months of this aggravation, I switched to Visible cell phone service ( Visible works perfectly for only $19 a month for each line, taxes included). I didn't ask for an adjustment from T mobile on the unused service and paid them for a full 3 months.Now, I get a bill for cancellation. They called it a "mid cycle change".

I call it a cancellation charge even though I was told there would be none. When I called to complain, I was told they couldn't help me without a password. I told them I didn't have it and couldn't get it because I could no longer log in. They said I would need to go into a Tmobile store to discuss the $6.02 charge.

I told them to forget it.

I am telling everyone about this experience. Do not do business with T mobile.

Purchased rental of 5G internet device which T-Mobile rents. Could not get to work.

Returned immediately to Lebanon T-Mobile after no one could get to work. T-Mobile accepted return and closed account for the non-functioning item. We are now receiving past due bills that say closed! Called 800 number for customer service and spent almost an hour with them.

They REFUSED to let me talk to a supervisor. I was told they could not access account because it was closed! We called the Lebanon MO phone number. They refused to help us unless we drove to town which costs us $1.18 a mile to get there plus our irreplaceable time.

We do not have the item. They took it back because it did not work.

Now they are billing us for something that did not work, was returned, and ACCOUNT CLOSED which states on the bill CLOSED! Senior citizen on total disability with PTSD

I filed a claim with Assurant there insurance provider June 23, 2025. I returned to phone right away and received a tracking number.

I was over charged for additional phone coveraged I purchased while on vacation in May. Then October I realized again that bill was thripled. I called T-mobile of course and I was told I was being charged for the phone that was returned in the summer. We call on the 3 way and the rep said that it was scanned it but didn't make it to the department it should have.

The Tmobile person told me I had to enter a card for the payment arrangement that would be resolved but to continue my service... Ok I followed instruction. I received another message. I called back we speak to someone at Assurant and they say the same.

Tmobile again reassures me that it will be handed. Ok I then get a message the very next day from the insurance staying they found the box and it was empty so I was being charged for the phone. That I had to go to the original place of mailing and track it. But then they provided me with the tracking number.

T-mobile agreed that it was not my fault and that they were filing the complaint. That I would not have to worry about my service. Some type of stay was being placed on my account with full notation. If there is 10 days to return it and 45 days before you are charged.

Just how in the world is it my fault that it got lost once it was scanned into wherever the insurance agent was talking about. Months later. T-mobile agreed and told again to remove my method of payment whle they did their part. That I didn't need to worry they were taking care of it and to just pay my past due amount while they dealt witht he company.

While this morning I got up and our service is off. I have a disabled child and rely on my phone 24 for medical care,and communication with him while I am working and he is at therapy services.

I paid a few dollars more than they amount of my monthly bill and my phone is off after t-mobile promised I didn't need to worry about it. Now it want me to pay 175.00 more plus late fees, taxe, and reconnection fees.

Unfortunately, I recently had the displeasure of attempting to re-configure my eSIM with T-Mobile chat support. After following the guidance of various support techs and managers for roughly 8 hours and 7 chat transfers not only did my original issue not get resolved, but my one functional phone is now also broken.

Hilariously, they now refuse to do anything to fix the issue because, now that both of my device's eSIMS have no service, I am unable to receive a verification PIN via SMS. Even though I received a verification PIN previously in one of the many linked conversations - before the tech I was chatting with had walked me through a workflow that then rendered my other device useless. Who cares that I'm out of the country and now have no service - they suggest I fly back to the states and come trouble shoot the issue in person, or borrow a neighbor's phone to make an international call and chat with their support over the phone. What limitations does chat support have, exactly?

They cannot verify my ID by me sending them my account PIN, billing address, SSN, full name, date of birth, and an assortment of extremely long device specific codes? 0/10 Do not recommend.