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Tmobile - Crazy upgrade fees of 30

I went to upgrade my phone yesterday and was told there was a $30 fee for allupgrades now. As a customer of tmobile im switching to AT&T where I will be able to upgrade with no cost. I always thought upgrades were free just pay for the phone in your bill. Until the fee is removed i will be a AT&T customer
#1306394
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I have been a T mobile customer for a while now. My wife and I both have T mobile phones under one plan. My wife decided she needed a smaller phone so we went to T mobile, picked out the phone and purchased it. I was charged a $20 fee to "upgrade" her phone. Where does...
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3.2
#1302517
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Tmobile - Bait and switch

T-Mobile offered 3 lines for $90 plus a $5 per line discount for autopay on their T-Mobile military plan. Once I moved to T-Mobile they charged an extra $15 and will only remove it if you enroll in autopay. This is a classic bait and switch tactic which is illegal in my state. Add T-Mobile to the list of predatory corporations trying to rip off our military members.
1.1
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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#1301814
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I went to pay off my phone and told the sales rep that i was looking to pay off the phoe and move carriers. The dumb sales rep only canceles one of the lines and left one activate. I switched carriers and even had my number ported out. About 2 1/2 months later i...
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1.3
#1299822
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Had t mobile for almost 2 years with good service, than at the first of the year i start having problems. After many calls and promises to call back that didn't happen, someone finally told me they have no service in my area since att dropped them off their towers....
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1.6
#1298650
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After 6 months of trying to get straight talk to fix my issues, gave up and tried to switch to T-Mobile, unfortunately they had no coverage in my area. I would like to thank Kassie at the Walmart Road T-Mobile location for her efforts.(Odessa,Texas) She actually worked...
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4.9
#1297072
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Tmobile - Horrible

They keep lying about my refund I’ve been waiting for weeks and they keep telling me to wait days and days and days and they keep repeating themselves, I just want my momey back
#1294811
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Been on a plan for the past 3 years that included calls, text and roaming inside of U.S, Canada and Mexico. About a month and a half ago I got a message saying that I owed $300, I called and no one was able to tell me why I was getting charged if I had not changed...
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I didn't like
  • Evading the issue and letting my bill keep on getting higher
#1292407
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After 15 years I had to cancel my service with T-mobile in april. Moved to Austin TX and their service here is almost non existent. They still love charging you for it, though. Anyways, i was signed up for auto-pay. Seems like T-mobile feels like that means they are...
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1.9
#1290782
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Contact Tmobile

Mailing Address:
T-MOBILE USA, INC
P.O. Box 37380
Albuquerque, NM 87176-7380
USA
Phone:
(800) 866-2453
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Tmobile Products and Services

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Tmobile - HORRIBLE CUSTOMER SERVICE

Wow....this is the absolute worst customer service ive ever had from tmobile. Im literally so frustrated with the passing the buck. No one knows what the other one is doing. I cant believe ive been with you all this long to be treated this way. Horrible Horrible Horrible Hortible Horrible Horrible Horrible Horrible customer service. It literally makes me sad.
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1289623
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