Tmobile Reviews and Complaints
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Customers don't like
- Customer service
- Customer support
- Service
Customers like
- Pricing of the plans
- Plans
- Sales representative
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Pissed Consumer Interviews ?
Took my Bricked LG G6 to them (Yes the same boot loop issue LG has had for years is back with their latest phone). T-Mobile is unwilling to do the right thing and allow me to return the phone (outside the 14 day "Buyers Remorse" time frame). Instead they are only offering to replace the phone through my "Jump Insurance" and an additional $5.00 fee). So, The Device is just over 30 days old and bricked. I have not only a warranty on the phone but also Jump Insurance on the phone yet it will be replaced with a "Certified Used" phone which then I have to pay an additional $5 for!! It's simple, T-Mobile and possibly all the other Mobile Service providers have lost their minds and are only interested in ONE thing. They no longer care if you say you are going to leave for another provider. They ONLY care about getting as much cash out of their customers as they can possibly suck out of them. That's it!! MONEY MONEY MONEY! So my question is to anyone who reads this review and has an issue with their phone (LG or other) is have you had enough like me?
My husband took me to T-MOBILE, after we had issues with Metro, now mind you T-MOBILE just bought Metro. I went with him, just to look at phones, that are way over priced! My husband and sales associate convinced me to get a phone that I didn't want. Anyways , I had...
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Trash Mobile not Tmobile
Been a very loyal customer with T-Mobile for 18 years but now finding out it’s a big and rip-off phone company with nothing great to say besides, “stop trying to steal the people’s money and do your job honestly, diligently and with some competency.”
Tmobile shut my phone off after making a payment arrangement....they were having trouble processing payments on their end for over a week...but they still suspended my service. They never owned 
responsibility just kept telling me how lucky I was that they didn’t...
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responsibility just kept telling me how lucky I was that they didn’t...
I did this for my son because he wanted an iPhone 8. Got 2 iphones, well they charged me for 2 iphones in my contract approx. $1550.00, (when they should have only charged me for 1 at $699.99), I hounded them until I got that $699.99 back. Now I notice that I'm still...
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They ripped me off for 2 years and tried to continue to but I ditched them for AT&T. Always review your bill with them as they've been over charging me for too long and when you question them about it they offer you discounts because they've already made so much off of...
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I didn't like
- Having to call every month to complain about my bill
I was hospitalized this past week. I had a friend going to one of the stores and make a payment. The bill was roughly $44.78. It was set up so that it would come out of a debit card. My friend paid $45 on my account. I'm being threatened that if I don't pay the...
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Horrible customer service! I just joined TMobile, and I am already disgusted by their costumer service. At first they left my telephone at a neighbor ‘s front door. Then, I have been going back and forth with their representatives who don’t know what they are doing...
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Tmobile - I went to T-Mobile in Panama City Mall in a lady named truly
I did contact them I went in the store very disrespectful she lied about everything she told me her name is truly and the Panama City Mall tried to turn the tables on me call customer care they did not care
I had a ZTE 6-inch 32gig cell phone it worked fine up until a couple of months ago the phone would say no service never paid the bill late always on time call T-Mobile they did this and did that to the phone still did it I told them it was the service. So they said...
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Similar to Tmobile
I signed up for auto pay so I would never have to worry about missing a payment, and for the $5.oo discount. then they started billing it in partial payments and charging me late fees, and not giving me the discount. I spent 90 minutes on the phone with a rep, and...
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I didn't like
- Constant billing problems
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