TMobile

Generated bill for the month August after being calling on the 7th of July to be switched, and on the 15th of July I got completely switched but I got charged $132.36 dollars for the month of August even when I left before half if the month.I got promised from a customer services manager autorización to be reimbursed for the half of the month if July, and she subjected me to call my bank to make the money claim for the $112 I was charged again on July 31 for August and I have the recording which I played for them and they are asking me to meet half way on the bill. I refused to pay anything that Im not responsable for. T-monbile are generated in advance, so if anything I need to be reimbursed for the whole month of July.

Deceptive practices may not fall under the full legal definition of the law. Doesn't doesn't make them harmless.

When you contract with a business you expect them to live up to the agreement. I recently purchased an iPhone 15 color expected was Blue. When it arrived it looked White. I was told it was the color I ordered so I said I didn't want the phone.

I was shown the iphone 16 which had more of a selection. I agreed to purchase when I received my returned down payment of $191. After I received my return slip and was told there would be no out of pocket expenses or fees, the store told me there was a restock fee of $70. Again I contacted a TMobile rep and she told me to return to the store, pay the restock fee but it would be credited to my bill instead.

I received the credit on bill but my down payment was also deducted $70. When I called to inform TMobile that they reniged on the agreement, I got the runaround about how they couldn't return the money to my bank but would again deduct another $70 from my bill. I don't why they couldn't just add the $70 back to my return understand what was previously agreed but not honored. I had done as I was told but they wouldn't do as they agreed and had to make another agreement that would leave me again less the money needed for the down payment.

After going back and forth and being told they couldn't do anything other than the new agreement I felt forced to agree to the new terms that I would get the money credited again to my bill which insured they would get their payments but would not make me able to purchase the phone I desired when I wanted to. They made themselves whole leaving me to figure out how I could get the down payment money for the phone I wanted which is $830. Charging a restocking fee for a phone you never used seems like a highly deceptive business practice along with not honoring agreements to the customers making themselves whole.

Why is the cost the company to receive their property back and put it back out for resell? Mind you this is not a small inconvenience fee, it is nearly $100 at the cost to the consumer.

I just received my first bill today, 9-13-24. See the attached.

Showing a past due balance.? Then when I called in I was told by a rep. That it is 19 days past due. [WTF] T-Mobile is trying to charge me for days that the service did not even exist.

I highly doubt that such a practice is even legal. I signed up for a two-week trial of home internet. At day one, i opted for paper billing. When I called to cancel the crapy service, [could not even get online sometimes at all, no service].

Yet, the package was sold with speeds of 150-300Mps. When it worked on the best day i got 19. Should have never been sold from the start. When I called to cancel the service, i was instantly insulted and threatened with something about trashing my credit report and a bunch of other crap spouted off so fast I could not catch it all.

I sent all equipment back in one box, yet something about another 10 days with the phone???

All of this is just the tip of the iceberg. Real horror story i fear people will not believe it, is so bad

I was a 22+ year Verizon Wireless customer that was finally ready to make the switch after years of overpaying and poor service and lies about credits.

I made the decision to give T-Mobile a try. I placed my order on 12/12/23 and was told things that made it seem too good to believe but I TRUSTED them anyway.

The nice but untrained REAL customer service agent promised me great service when I receive my new phones on Friday (12/15).

I was excited and so was my family. We ordered cases and accessories from Amazon and started saving important voicemails as suggested.

Friday came, and I was prepared to make the switch. I waited and waited until 7:30pm and no phones I called and wasted an hour on the phone being told pretty much to suck it up and wait. It made me feel like I was just a small drop in the bucket to them.

The request for a supervisor was met with being on hold forever so, I gave up.

I called back Saturday morning very early as I thought I might get to speak to someone who actually cared. Let me say at that point I had been told multiple different stories about the breakdown in the process including that I would receive my phones BY Monday but that UPS doesn't deliver on weekends. I then asked how is it possible that I would receive the phone BY Monday if UPS doesn't deliver on the weekend. There was silence, and then I was told delivery will be on Monday (12/18) by 9pm.

I then asked what the problem was, and it was blamed on UPS. I told them that I didn't pay UPS. I paid YOU (T-Mobile). I then went on to share an understanding of basic customer service highlighting that I work hard for my money and I really don't want to waste it on companies like this.

I also (after getting tired of being talked over) reminded the person that we (the customer) are what helps put food on their table. I wasted about two hours that day including being told that night that I should have received my phones on 12/14.

Sunday 12/17 I called back and was told the order is still processing. They didnt have any delay in taking my money though. They certainly had that process mastered.

Bottom line, the poor treatment by Verizon seems to be similar with T-Mobile.

I guess Verizon owns them both maybe?

Update 12/28/23--The T-Mobile saga continues-

After spending literally 15+/- hours trying to become a customer, being charged for service without even having phones to use, being charged for phones that I have never even touched I get two opposing emails today within 2 hours from the same company. One says that my returned brand-new phones (that Ive never even touched) were returned damaged and that they are sending them back to me. The other email says they received the phones and are refunding my money. Im not one to accept the runaround so, after I wasted so much time with the TM people that didnt really have the autonomy to provide GOOD customer service, I reached out to the Executive Committee of the company who also wouldnt take ownership and referred me to THE CONTRACT.

Todays response after making a phone call to the same committee was I dont know how that happened. If you still trust T-Mobile and have issues, the number you need to call is +1 (42*) ***-****. These executives make way too much money to treat hard-working wage earners like this. The shareholders deserve to know how much money is being wasted.

I will say that the change from being a 22+ year Verizon customer to a provider that means what they say has been a breath of fresh air.

I can even make phone calls all over my home area (I havent been able to with VZ). A hungry attorney could make generational money off a class-action suit and I will be more than glad to participate.

#tmobile #dontchoosetmobile #call425689****

Hopefully, I am talking to Sprint. I have spent two days talking for hours to T-Mobile on how to unlock my Android phone that I got from Sprint before it became T-Mobile.

My number given to me by Sprint is 251-447-****. I am 66 years old, on Medicare, and my phone is my lifeline, literally! I do not receive a bill as it is automatically deducted from my account when due. The phone is years old and if you ask me what kind it is, well, looking up my account is the only way you can do that.

It is a 5G something. I have been told Sprint can unlock my phone. I do not drive and I cannot call my doctor, drug store or anyone. T-Mobile asked me the same questions over and over again and did not help me.

Even their directions would not work on this phone. I cannot get past entering my pin and it stops there. I am so upset. My date of birth is 7-1-1958.

I live at 86 Lee Street, Chickasaw, AL 36611. The last four digits of my social security number are 7032. That should be enough information to find my account. I am very worried.

Using my laptop is the only way I could contact you. Please help me!!!

I am a customer of metro , and I have been for at least four or five years consecutive. I haven't had a late payment within the last two years, And metro sent me a text message on March 28th.Telling me that I was eligible for T-Mobile's cell phone equality program that I could get a free iPhone 15 by switching to T mobile with no credit check.

I stopped at a T-Mobile corporate store today.And they put my number in and tried to do the switch.But it came back that I wasn't eligible. I called metro and they checked back 18 months on their system.And there has not been a late payment on my phone.The tablet that I have on that line with five g or the second phone. Can you tell me why I was told that I wasn't eligible? I don't see why metro would tell me that I was, Even though they are part of t mobile , I don't know why I can't Participated in this program.Can you look into this and find out what might be the issue, And how I can fix it.

I meet all the qualifications.I don't know why i'm being denied access to this program. Thank you.

Hello and good day.
I thought you folks would be interested in the recent experience I had with T-Mobile.
T-Mobile has deceptive trade practices, fraudulent ads and guarantees which they do not honor, and their websites and customer service agents lie.
1. Having spotty cell service with our current cell carrier, I was looking at competitive services on my smartphone on April 6 and I came across T-Mobile.

Their pricing is quite competitive. I then came across a feature on their phone accessed web site that pushed me to try them.
2. The Go Back Guarantee: On the phone version of their website, they had a large ad, You'll love it here, guaranteed. With our new $50 Go Back Guarantee, if you're not satisfied within 30 days, you can switch back to your old carrier and get $50 for every voice line.

Via virtual prepaid Master card. Allow 5 weeks for card. Get full terms (hyperlink)
3. The Go Back Guarantee Full Terms: You'll love it here, guaranteed.

Contact us before cancelling or porting out line(s) to request payout. Limited time offer; subject to change. Port-in voice line from postpaid plan w/ eligible carrier (i.e., AT&T, Verizon, Spectrum, Claro, Liberty, Xfinity or US Cellular), and port-out to eligible carrier within 30 days of T-Mobile line activation required. Account must be in good standing (e.g., final bill paid) to receive virtual prepaid MasterCard (no cash access & expires in 6 months).

Up to 12/account. One offer per subscriber. Not available for customers that cancelled T-Mobile service within the past 90 days. Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard(sic) International Incorporated.

Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.
4. I showed my wife and her sister this guarantee and they agreed it was worth a try.
5. I went to their store on April 7 and got their service.
6. By April 11, it was evident T-Mobile wasn't working for us.
7.

I went to the store who told me to contact Customer Care by phone.
8. The Customer Care agent eventually handed me over to a supervisor who repeated what the CC agent was telling me, This guarantee promotion didn't start until today (April 11) and cannot be honored for service purchased prior. The supervisor claimed he didn't see the Go Back Guarantee on the website even though I told him where it was within the web site to see it, but he claimed he didn't see it. He said T-Mobile could not honor the guarantee.

Per the guarantee, I had yet to cancel T-Mobile, nor had I started service with another carrier.
9. Since then, the guarantee has been removed from the desktop website, though it still exists on the phone website. Regardless, T-Mobile refuses to back up the advertised guarantee.
10. Per T-Mobile's advertised guarantee, they owe me $100 (for two lines), a guarantee they refuse to honor.
11.

How many others have had the 'promotion' not start until AFTER their service has started???
I trust you find this as troublesome as I. I have smartphone screenshots of the aforementioned guarantee taken today.

I( Narinrat Cain) respectfully send messages to report incident cyber criminals online. Just found out that I do not live in Detroit, Michigan.I live in Cincinnati, Ohio.

I am 67 year old and retired

No Computer, Tablet nor any other devices

Not Business owner, Bookkeeper nor developer

I do not have social media profile picture.

Not Facebook, Instagram, Snapchat, Whatapp, etc.

Not LinkedIn

Found suspicious IP Addresses and Profile picture that was not me.

Hope that pissed consumer investigate this matter as soon as possible.

Hackers and scammers are located in

Dearborn, Michigan

Detroit, Michigan

Lake Orion, Michigan

Twins Lake

Northville, Michigan

Manistee, Michigan

Washtenaw county, Michigan

On 04/13/2024., Someone had created YouTube Account in my name.

Without my consent and knowledge!

Tinanong

@Tinanong-kn4cw

4717****

Links

111134****

Reported to Norwood police department

Case reference Number:

23-2620

Officer

Brian Hoffman

Sergeant

4701 Montgomery Rd.,

Norwood, Ohio. 45212

Ohio Attorney General

Dave Yost

Date

Responded

08/25/2023

Michigan Attorney General

Dana Nessel

Date

Responded

12/12/2023

I have reported to pissed consumer last year.

Hope that One day, DOJ would catch cyber criminals online soon.

I am not afraid, scared, nor being intimidated by hackers and scammers.

I would keep on fighting with the truth.

I am being followed, monitored and tracked 24/7

Readers and Viewers do not get it twisted.

Also send Attachments fake profile picture that was not me.

Please consider this matter to assist me to understand what I have been through as AT &T customer for 4 yrs.

AT&T massively outaged and data breached all over the world.

Please kindly consider me as a victim.

Greatly appreciate it lots for your attention!!!

Kindly Regards,

Narinrat Cain