TMobile

I was on the phone with T-Mobile on 10/7/25 for 1 hour and 9 minutes through 4 different people to cancel my service and pay my final bill. 1 hour and 9 minutes later, finally I was done.

The final payment was noted and the conversation was recorded. Then, about 4 days later, I called because my son's phone was not released from T-Mobile and was being held hostage for another payment, and I was informed I owe another $136. After a long debate with the representative in the Philippines, he hung up on me. That conversation was recorded.

We're finished, and the 1st and 2nd conversations were recorded by me also. No more $$$$$ T-Mobile!!!
Yesterday I received another bill from Tmobile with delinquent charges of $7 more coming to a total of $143.84. The original final bill of $121.49 (statement attached) was paid on October 7th 2025 and the conversation was recorded by Tmobile who records all their calls with a representative stating it was my final bill.

This is a shakedown by Tmobile for more money from me and I'm not paying it. Attached letter.

I filed a claim with Assurant there insurance provider June 23, 2025. I returned to phone right away and received a tracking number.

I was over charged for additional phone coveraged I purchased while on vacation in May. Then October I realized again that bill was thripled. I called T-mobile of course and I was told I was being charged for the phone that was returned in the summer. We call on the 3 way and the rep said that it was scanned it but didn't make it to the department it should have.

The Tmobile person told me I had to enter a card for the payment arrangement that would be resolved but to continue my service... Ok I followed instruction. I received another message. I called back we speak to someone at Assurant and they say the same.

Tmobile again reassures me that it will be handed. Ok I then get a message the very next day from the insurance staying they found the box and it was empty so I was being charged for the phone. That I had to go to the original place of mailing and track it. But then they provided me with the tracking number.

T-mobile agreed that it was not my fault and that they were filing the complaint. That I would not have to worry about my service. Some type of stay was being placed on my account with full notation. If there is 10 days to return it and 45 days before you are charged.

Just how in the world is it my fault that it got lost once it was scanned into wherever the insurance agent was talking about. Months later. T-mobile agreed and told again to remove my method of payment whle they did their part. That I didn't need to worry they were taking care of it and to just pay my past due amount while they dealt witht he company.

While this morning I got up and our service is off. I have a disabled child and rely on my phone 24 for medical care,and communication with him while I am working and he is at therapy services.

I paid a few dollars more than they amount of my monthly bill and my phone is off after t-mobile promised I didn't need to worry about it. Now it want me to pay 175.00 more plus late fees, taxe, and reconnection fees.

Unfortunately, I recently had the displeasure of attempting to re-configure my eSIM with T-Mobile chat support. After following the guidance of various support techs and managers for roughly 8 hours and 7 chat transfers not only did my original issue not get resolved, but my one functional phone is now also broken.

Hilariously, they now refuse to do anything to fix the issue because, now that both of my device's eSIMS have no service, I am unable to receive a verification PIN via SMS. Even though I received a verification PIN previously in one of the many linked conversations - before the tech I was chatting with had walked me through a workflow that then rendered my other device useless. Who cares that I'm out of the country and now have no service - they suggest I fly back to the states and come trouble shoot the issue in person, or borrow a neighbor's phone to make an international call and chat with their support over the phone. What limitations does chat support have, exactly?

They cannot verify my ID by me sending them my account PIN, billing address, SSN, full name, date of birth, and an assortment of extremely long device specific codes? 0/10 Do not recommend.

We used to be able to talk to somebody directly now they make you use an app. The app says youre verified and you dont have to verify but when you get put on hold/ignore for 38 minutes and then they dont even know you have an account and then you have to verify your account.

The account isnt correct because of their clerical errors and there are issues and they use security as an excuse even though the app shows me it has verified my account. The person reads from a script and theres no common sense used whatsoever. Technology is out of hand.

Human interaction is no longer even considered. Youre just a number in their system and all they care about is your dollars.

2020 service was fine. Near the end of 2020 I found out after the fcc complaint that the supplier from sprint didn't want to renew with tmobile.

Paid for no service for 10 months at my house. I live in the city. I decided to switch. The executive I talked to asked me to return the tablet which the store or online did not want me to send it back.

Also we agreed to pay the rest on my phone. I got the price which was not much. I asked for a correct bill which they never sent. They have turned it into collection 3 times.

I got first 2 taken off for fraud. The 3 sequium asset solution called byt did not let me know who and why they were calling per us code. Both tmobile and these people are committing fraud with wrong amount owed.

I am seeking legal counsel to sue for fraud among other things. Hopefully I can do class action lawsuit.

Saw ads for the past month about switching cell service to T-Mobile and you'll get a new iPhone 16, they'll pay off any balance on your current phone and you can keep your current phones. While we weren't necessarily dissatisfied with AT&T, our bills were high for two senior citizens at $256/month. So we went into T-Mobile and the service rep said we'll give you two free iPhone 16s, pay off old phones and you can keep them and we'll lower your bill to $166/month, all-in, if you set up auto-pay, which we did. A few days later, we went into AT&T to pay off old phones so we could submit the paid-off invoice to T-Mobile and get reimbursed (it was not clear during the switch process that you have to pay and get a prepaid Mastercard after the fact until we got home and read more fine print). At the same time, while at AT&T, I received a text message that the monthly bill for T-Mobile would be deducted soon for $196! This was $30 more than indicated by the rep we dealt with. I told the AT&T rep and, lo and behold, he said AT&T has a plan for seniors for $35/month for each of you if you switch back. When we asked why we weren't offered that plan while having been customers for over 20 years, a bunch of excuses were given, such as you have to ask for it. So, ugh—we switch back and keep old phones. Next, we proceed to try and get our $150 activation fees refunded at T-Mobile due to the bill not being what we were told, and also a payment plan for 36 months for the 2 free phones on the bill. Not only does T-Mobile not refund the $150 activation fees, but they ask for a $95 restocking fee to take back 3-day-old phones! I waited on hold/spoke to an 800# customer service for a total of over 6 hours on the phone, went back to the store (the manager is the only one who can talk to you and is never in). Finally, I just paid the restocking fee and have disputed all of this on my AMEX card. It was not a question of buyer's remorse which entitles you to a 14-day return (requiring payments for restocking), it was not what we were sold.
1. Phones were not free payment plan on bill
2. Bill was $30 more than we were promised all-in
We'll see if AMEX delivers. We submitted copies of all to them.
Will never recommend T-Mobile. Customer service is non-existent in-store and on the phone. Even while patiently waiting on hold with one rep for over 40 minutes, they hung up on me. Horrible company taking advantage of senior citizens! Zero stars.