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Tmobile - 55 and over plan

Pretty satisfied with the T-Mobile service so far but, when I try to add apps like Binge On, it is not part of my 55 and over plan. Seems like if you are not on a certain plan you cannot reap certain benefits. Kind of deceptive when you see certain adds or go on their web pages. Spent several hours trying to get Binge On until i finally figured it out.
2.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1260685
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After many, many months of reporting issues with my phone T-Mobile has decided to replace my iPhone. But they have an issue in there system and can't seem to get the correct device replaced. They consistently try sending out the wrong device. I would like my device...
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#1256806
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After signing up, lied about available tablet to get the deal done. 8 visits to store. Either manager blatantly ignored my presence, or just didnt show up for pre arranged scheduled appt. Worst service ever. As soon as i can leave without further stolen money i will....
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Anonymous
ant

Worst service, im in complete shock, I last time I was lied to like this was when I had Nextel, n you see where they are, customer service rep got me to agree to plan with pro...

1.0
#1254754
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They ran a Promo of up to $800 per line to switch and after a year and a half, I have not received the card to pay off my $2000 debt to AT&T after transferring 5 lines to TMobile. Now I have to spend more money to initiate a civil suit. How can they run these...
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1.8
I liked
  • Phone cost
I didn't like
  • Not receiving my rebate for transferring lines
#1242905
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For the last year. I have been paying for 4 lines, supposedly with "unlimited" data. This includes 3G Hotspot from my phone. Well that hotspot has NEVER gotten a speed faster than 0.03 kbps....EVER. (3g speed should avg around 5 mbps) I've called in numerous times and...
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#1239120
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Contacted by sales agent, change to new phone and would only increase by bill by 8 cents a month. Went in to store after waiting 45 minutes was told I would need to come back next day, unacceptable switched service. I then received a bill for 75.00 when bill is...
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#1235392
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We we're with tmoile for years many years. We finally decided to switch our service to a better business. So after we did tmobile reported us to a collection agency just because they lost us. We paid the final bill within 3 weeks..but they are SO terrible and it was...
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#1234888
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Tmobile - Horrible Customer Service

Trying to sort out a mix up with my last bill. I go to the store and they tell me I need to call T mobile. I call T mobile and they tell me I need to go to the store. This company is the absolute Worst!!
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
#1234735
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Tmobile - Bill will exist when i die

Tmobile lies and i have proif of arrangements n all my stuff off 2nd mth due to their error and non refunded fees fir their error
1.0
Details
Customer service
#1234160
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Ladt mth i paid my bill they shut my stuff off,Never refunded fees yet turned in while i was complaining they daid computer error,now off again they state i made crazy pmt arrangements from my cell that I DID NOT DI AND CANNOT USE MY CELL FROM HOME,DISABLED RARLY LEAVE...
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#1234158
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