TMobile Reviews

After i tried many times to solve the Problem with your support Team by phone, here's the situation which i need to be solved ASAP. I had an account with T-Mobile which i canceled on June 9th. I had a plan which was included my iPhone X max and before i canceled my account i requested the pay out of my iPhone X max where I had a balance of 176$. I was charge 3 times on May 26th for the same service, the payout of my Iphone Xmax. As you can see on the following image. Right after i see the 3 transaction i called T-Mobile to see what was going on, why 3 transactions where i should have only the first one 176$. I had a lady explain me that the first transaction of 176$ didnt go thru and i didnt need to worry about that transaction. As soon my AMEX statment only close on the 17th of each month i had to wait until that day to discovery that the 3 transactions was applied on my card. Again i contact T-Mobile support by phone and request the refund of one transaction as soon i was charge twice for the payout of my iPhone, a gentlemen who was helping me at that moment told me that T-Mobile couldnt refund the money to my card they only could send me a check to my address with the amount. Well, on T-Mobile web site says CARD PAYMENTS CAN ONLY BE REFUNDED BACK TO THE ORIGINAL CARD but not a problem, he couldnt do it for some reason and gave my address so he can send the check with the amount of 176$. Past one week after the call and i havent received no check, i again called T-Mobile and was the same gentlemen helping me and he told me the check have been sent that i should call the T-Mobile intermediator bank to check with them, I NEVER RECEIVED THE CHECK. After i tried to solve the problem with T-Mobile and they didnt help me with absolutely NOTHING i had to contact my AMEX to cancel one transaction of 176$, as you can see on the following image. On June 9th i canceled my account. My cicle bill on T-Mobile was from the 8th to the 7th of each month so at the moment i canceled i had to pay 2 days of used from June. I was waiting for this charge on my card ( the two days charge ) which i was informed will be credit on my credit card. My account was already canceled at the moment i hangup the phone on June 9th 8pm EST time. After that i didnt have anymore access to my T-Mobile account nether signal/internet my number was disconnected. After 2 months i got a 207$ charge on my AMEX account. I called T-Mobile right away and a gentlemen explained me that charged was about the 176$ that T-Mobile had sent to me as check and i had requested the refund on my card so actually accusing me that i tried to stole 176$ from T-Mobile. Well, i had to go thru the situation again, i was about 2 hours on the phone with T-Mobile support and nobody could helped me. My AMEX didnt autorized the transaction from T-Mobile because was a unusual amount. I havent received nothing from T-Mobile until today on my registered address 17620 Atlantic Blvd building 1 apto 201 Sunny isles beach, no statments, no check, NOTHING. After a few weeks i had a lady calling Rodrigo Britta from a Debit Collector agency about a 232$ debit. I again contacted T-Mobile support thru your phone and after a 1:30hr conversation with Lorraine i finally got her sending me an email on Octuber 3th with the statments where i could see ALL THAT INCONVINENT AND UNCONFORTABLE SITUATION. Following the images and statments she sent me. I went thru all the statment and i finally noticed that T-Mobile WITHOUT MY CONCERN and WITHOUT NOTICED ME had credited the 176$ on my CLOSED ACCOUNT. This was the most incredible i had with T-Mobile. I didnt request that, i didnt autorized that and i didnt WANT that. My account was already closed; Why does the WRONG charge T-Mobile did on my card wich i requested the refund back to the same card was credited on a CLOSED ACCOUNT WHITOUT MY CONCERN/PERMISSION? Again i was calling T-Mobile support and i lost more 2hrs of my time regards T-Mobile mistake. I was informed to go to a store so they could help me there. On saturday Octuber 3th i went to T-Mobile Lincoln Road store and Roger helped me. I was 4 hours on T-Mobile. After Roger called T-Mobile support they told him and me that was a glitch on T-Mobile system regards the first 3 transactions. Following Roger report from the call where we went thru each month. Oh i was finally going to solve all this, the lady informed Roger that I only had to pay 56.13$ to T-Mobile regards the last payment after the account cancelation. She request Roger to ask me which day, time and phone number she could contact me, was saturday and she had to sent to another department so they could solve the glich and all that problem that was going on with me and Rodrigo Britta. I told her tuesday Octuber 6th around 10am on my phone +1 78* 302 ****. Tuesday, Octuber 6th arrived and i was all day waiting for the call and NOTHING. I texted Roger arround 7pm EST to explain the lady havent call me and he intructed me to call a number and see what was going on. I AGAIN was calling T-Mobile support and had to go AGAIN THRU ALL THE SITUATION, the gentlemen told me that he was going to send a mesage to the lady that was supposed to called me that day and put me ON HOLD FOR MORE FIVE MINUTES AND HANGUP THE CALL. I sent a message to Roger right away, he was the only person trying to help me at that time. Day after, Octuber 7th i got a call from the lady at 7:30pm where she told me that really was a glich on the system and she had follow the case to relevant support that they will call me in 3 days ( from that day ) to solve the problem. I texted Roger about what she said and i wait until the end of the following week, Octuber 16th and NOTHING. I returned to call T-Mobile support team to have the right informations I HAD TO GO THRU ALL THE SITUATION AGAIN. Come on, i had called more then 10 times and T-Mobile cant put on their system the custumers problem nether SOLVE a GLICH ON YOUR SYSTEM? Disapointed and completely tired of this situation. Its November 8th, i havent received ANY calls from T-Mobile regard this. I have Rodrigo Brittas name on the Debit Colector for a T-Mobile fault. I have my situation not solved yet. I WANT THIS SITUATION SOLVED! THE WORSE COMPANY EVER. All this reports and all the conversation ill be exposing on internet. Completely unprofessional. Wheres the ethic of T-Mobile? I was a custumers who payed my bills AWAYS on time, never gave any excused and i tryed always to solved the problems with T-Mobile support as nice as i could be. Im kindly asking to T-Mobile Compliance to solve my issue ASAP. To take the acusation and Rodrigo Brittas name from the Debit Colector. Waiting foward for T-Mobile Compliance reply Best Regards Sofia Lemmi THIS IS THE EMAIL IVE SENT TO T-MOBILE AND I DIDNT GOT ANY REPLY YET.

User's recommendation: NOOOOOO!!!!!!!!!