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I had no issues in the passed to review my device balance. EVERSINCE tmobile made a new update., I'm not able to review my device payment and make payment on my device because I'm not the account holder. I hate the idea I have to keep on calling tmobile just to review...
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1.2
#1329815
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I been with tmobile for 10 years. Last year I decided to have a family plan with a friend of mind. It was good until the changing of the app. Before I was able to review my device balance but ever since tmobile update the tmobile app I'm not able to review and make...
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#1329813
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Tmobile - Do they have more than one agent?

After 9 yrs with sprint i switched to tmobile to save a little money last month. I needed to reset my password to pay my 1st bill and have been on hold an hr and a half tonight. Realizing i have made a big mistake. The app was glitchy and locked up too
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Website
#1328958
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I have been w T-Mobile since January 2013. After 2 years, my cell phone died. I went into the store & the salesperson said i had insurance & got another phone. Then he talked me into a Fitbit & tablet. It was a promotion & when i asked if my monthly bill would...
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1.0
#1324458
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Everett, WA, TMobile store at Everett Mall location, I went in to talk about change in my account from Verizon to T-Mobile and opening a business account with or lines and the manager asked me to provide my tax ID number and my driver's license number, she wanted me to...
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Stonefish911
ActuallyBengalTiger811

Want T-Mobile to make it right, business fraud should be taken seriously

2.9
I didn't like
  • Employee opened fraudulent acct in my business name
#1321939
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I bought a new unlocked phone from another source. I attempted to buy a sim starter kit online but it kept adding in a separate charge for a sim card at $10 which was supposed to be included in the sim starter kit. I chatted with an online assistant who was unable to...
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1.0
I liked
  • Cranberry twp pa employees
I didn't like
  • Customer service on pay as you go
#1321585
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I called to T Mobil with two questions - how much will be cost to upgrade my phone to iPhone X and how much will be cost to buy a new phone and to add a line for my daughter. The salesperson responded that they have special promotion right now and if I upgrade my phone...
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1.3
#1320743
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All they care about is money. was told that I have to pay the balance on my bill before I could do anything which I paid in full. I dropped my phone and the screen wouldn't allow me to answer calls or see texts I thought cool I have insurance and jump service so ill go...
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1.0
#1319883
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Wow, what a disappointment T-Mobile turned out to be. I had been with AT&T for nearly 20 years when I made the switch to T-Mobile. The person at the store was very friendly and helpful up to the point where I was told I had to put down a deposit on the new phones we...
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2.5
#1319383
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3 lines over 12 years with my girlfriend. Went to upgrade was told in store my galaxy s8+ damage would only cost me 120 to upgrade to the s9+ first i pay electronically, they tell me i needed to pay 50 owed that'd be paid the next day anyways today, so i did. Then i...
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1.9
#1318778
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