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Resolved: Lied to by Reps and Tech Support!

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Update by user Nov 09, 2020

Company fixed the issue and I have been provided with settlement agreement. An agreement was made to take back 2 of the phones that were unable to get service which was what I wanted and a payment plan on my bill. This was done after contacting the BBB and having a Corporate Person contacting me..

Update by user Oct 16, 2020

No contact from T-Mobile to date. Still waiting!

Original review posted by user Sep 16, 2020
2 of my kids were on my plan and after moving to an area that did not have T-Mobile I was informed that my kids would be better off turning in their phones because service would not be available in their area for 5 more years! Today they took the phones back to the store, and I was informed that I have to now pay the 2 phones off because they told me to turn the phones in due to no service! My daughter works for Healthcare and needs cell service!!!!!! When I contacted customer support most of the time that I called in to complain about *** service were not even logged! I will just keep the phone and let it go on my credit since they refused to take them back!

User's recommendation: 3 yrs with a company that don't care about people! Run!!!

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Resolved Featured
ID
#2173354 Review #2173354 is a subjective opinion of poster.
Service
Tmobile Technical Support
Cons
  • Everything from crap service to crap product
Loss
$2000
Preferred solution
Full refund
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WRONG CHARGE. GLITCH ON T-MOBILE SYSTEM

TMobile - WRONG CHARGE. GLITCH ON T-MOBILE SYSTEM
TMobile - WRONG CHARGE. GLITCH ON T-MOBILE SYSTEM
TMobile - WRONG CHARGE. GLITCH ON T-MOBILE SYSTEM
TMobile - WRONG CHARGE. GLITCH ON T-MOBILE SYSTEM
TMobile - WRONG CHARGE. GLITCH ON T-MOBILE SYSTEM
TMobile - WRONG CHARGE. GLITCH ON T-MOBILE SYSTEM
After i tried many times to solve the Problem with your support Team by phone, here's the situation which i need to be solved ASAP. I had an account with T-Mobile which i canceled on June 9th. I had a plan which was included my iPhone X max and before i canceled my account i requested the pay out of my iPhone X max where I had a balance of 176$. I was charge 3 times on May 26th for the same service, the payout of my Iphone Xmax. As you can see on the following image. Right after i see the 3 transaction i called T-Mobile to see what was going on, why 3 transactions where i should have only the first one 176$. I had a lady explain me that the first transaction of 176$ didnt go thru and i didnt need to worry about that transaction. As soon my AMEX statment only close on the 17th of each month i had to wait until that day to discovery that the 3 transactions was applied on my card. Again i contact T-Mobile support by phone and request the refund of one transaction as soon i was charge twice for the payout of my iPhone, a gentlemen who was helping me at that moment told me that T-Mobile couldnt refund the money to my card they only could send me a check to my address with the amount. Well, on T-Mobile web site says CARD PAYMENTS CAN ONLY BE REFUNDED BACK TO THE ORIGINAL CARD but not a problem, he couldnt do it for some reason and gave my address so he can send the check with the amount of 176$. Past one week after the call and i havent received no check, i again called T-Mobile and was the same gentlemen helping me and he told me the check have been sent that i should call the T-Mobile intermediator bank to check with them, I NEVER RECEIVED THE CHECK. After i tried to solve the problem with T-Mobile and they didnt help me with absolutely NOTHING i had to contact my AMEX to cancel one transaction of 176$, as you can see on the following image. On June 9th i canceled my account. My cicle bill on T-Mobile was from the 8th to the 7th of each month so at the moment i canceled i had to pay 2 days of used from June. I was waiting for this charge on my card ( the two days charge ) which i was informed will be credit on my credit card. My account was already canceled at the moment i hangup the phone on June 9th 8pm EST time. After that i didnt have anymore access to my T-Mobile account nether signal/internet my number was disconnected. After 2 months i got a 207$ charge on my AMEX account. I called T-Mobile right away and a gentlemen explained me that charged was about the 176$ that T-Mobile had sent to me as check and i had requested the refund on my card so actually accusing me that i tried to stole 176$ from T-Mobile. Well, i had to go thru the situation again, i was about 2 hours on the phone with T-Mobile support and nobody could helped me. My AMEX didnt autorized the transaction from T-Mobile because was a unusual amount. I havent received nothing from T-Mobile until today on my registered address 17620 Atlantic Blvd building 1 apto 201 Sunny isles beach, no statments, no check, NOTHING. After a few weeks i had a lady calling Rodrigo Britta from a Debit Collector agency about a 232$ debit. I again contacted T-Mobile support thru your phone and after a 1:30hr conversation with Lorraine i finally got her sending me an email on Octuber 3th with the statments where i could see ALL THAT INCONVINENT AND UNCONFORTABLE SITUATION. Following the images and statments she sent me. I went thru all the statment and i finally noticed that T-Mobile WITHOUT MY CONCERN and WITHOUT NOTICED ME had credited the 176$ on my CLOSED ACCOUNT. This was the most incredible i had with T-Mobile. I didnt request that, i didnt autorized that and i didnt WANT that. My account was already closed; Why does the WRONG charge T-Mobile did on my card wich i requested the refund back to the same card was credited on a CLOSED ACCOUNT WHITOUT MY CONCERN/PERMISSION? Again i was calling T-Mobile support and i lost more 2hrs of my time regards T-Mobile mistake. I was informed to go to a store so they could help me there. On saturday Octuber 3th i went to T-Mobile Lincoln Road store and Roger helped me. I was 4 hours on T-Mobile. After Roger called T-Mobile support they told him and me that was a glitch on T-Mobile system regards the first 3 transactions. Following Roger report from the call where we went thru each month. Oh i was finally going to solve all this, the lady informed Roger that I only had to pay 56.13$ to T-Mobile regards the last payment after the account cancelation. She request Roger to ask me which day, time and phone number she could contact me, was saturday and she had to sent to another department so they could solve the glich and all that problem that was going on with me and Rodrigo Britta. I told her tuesday Octuber 6th around 10am on my phone +1 78* 302 ****. Tuesday, Octuber 6th arrived and i was all day waiting for the call and NOTHING. I texted Roger arround 7pm EST to explain the lady havent call me and he intructed me to call a number and see what was going on. I AGAIN was calling T-Mobile support and had to go AGAIN THRU ALL THE SITUATION, the gentlemen told me that he was going to send a mesage to the lady that was supposed to called me that day and put me ON HOLD FOR MORE FIVE MINUTES AND HANGUP THE CALL. I sent a message to Roger right away, he was the only person trying to help me at that time. Day after, Octuber 7th i got a call from the lady at 7:30pm where she told me that really was a glich on the system and she had follow the case to relevant support that they will call me in 3 days ( from that day ) to solve the problem. I texted Roger about what she said and i wait until the end of the following week, Octuber 16th and NOTHING. I returned to call T-Mobile support team to have the right informations I HAD TO GO THRU ALL THE SITUATION AGAIN. Come on, i had called more then 10 times and T-Mobile cant put on their system the custumers problem nether SOLVE a GLICH ON YOUR SYSTEM? Disapointed and completely tired of this situation. Its November 8th, i havent received ANY calls from T-Mobile regard this. I have Rodrigo Brittas name on the Debit Colector for a T-Mobile fault. I have my situation not solved yet. I WANT THIS SITUATION SOLVED! THE WORSE COMPANY EVER. All this reports and all the conversation ill be exposing on internet. Completely unprofessional. Wheres the ethic of T-Mobile? I was a custumers who payed my bills AWAYS on time, never gave any excused and i tryed always to solved the problems with T-Mobile support as nice as i could be. Im kindly asking to T-Mobile Compliance to solve my issue ASAP. To take the acusation and Rodrigo Brittas name from the Debit Colector. Waiting foward for T-Mobile Compliance reply Best Regards Sofia Lemmi THIS IS THE EMAIL IVE SENT TO T-MOBILE AND I DIDNT GOT ANY REPLY YET.

User's recommendation: NOOOOOO!!!!!!!!!

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ID
#2274748 Review #2274748 is a subjective opinion of poster.
Location
Sunny Isles Beach, Florida
Service
Tmobile Phone Plan
Cons
  • Customer service sucks
  • Cust serv and liars and employeea
  • Horrible customer service its a joke
Preferred solution
Price reduction. Let the company propose a solutio. Apology. Take Rodrigo's name out of the debit colector.
FIt was latter part of July I went to T Mobile in Wilmington OH. I wanted to buy a cell phone from them/ The employee (may have been Manager) Showed me a phone and I said I wanted it. He had the clerk, as slow as molasses and a 1 finger typist fill out the forms. After...
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ID
#3108182 Review #3108182 is a subjective opinion of poster.
Location
Wilmington, Ohio
New Reviewer

Incompetent employees

I have no phone service unless I go outside. I made many calls to them- having to sit in my front yard they couldn't help me
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ID
#3097701 Review #3097701 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Admit they can't figure out the problem

BecausecT mobile deserves it

Just a few words, don't feel like explaining for the 100th time. So just these few words.....BEYOND LOUSY in every aspect especially Customer Service!

User's recommendation: DON'T SWITCH.

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ID
#3095259 Review #3095259 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Bad customer service
  • Dishonesty
New Reviewer

Cause I can

My complaint is that I bought a phone from a friend and he told me the phone was still good and it when I go to Sprint and have it unlocked they tell me they can't unlock it because the phone is not paid for that's their problem they didn't receive the phone when he stopped their service this phone is 4 years old and Sprint won't unlock it because they had been paid for for 4 years
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ID
#3094084 Review #3094084 is a subjective opinion of poster.
Location
Tucson, Arizona
Service
Sprint Cell Phone Leasing
Cons
  • Handling
  • Bait and switch procedure
  • Service was horrible and not even close to other mobile services
Loss
$50
Preferred solution
All I want from Sprint is to have the phone unlocked so that I can continue to use it as my intentions were when I bought it from my friend this phone is 4 years old if it's had been written off yet something's wrong
New Reviewer

Cancel Tablet I bought this afternoon

Giving at for gift. The person has one giving it to my nephew for Christmas I talk to his mother and he has the same one that I just ordered so I dont need another one I apologize for calling I thought I could give him that as a gift for Christmas.
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ID
#3082250 Review #3082250 is a subjective opinion of poster.
Preferred solution
Apology

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Bad customer service insurance

Hi my name is Avelino I have very bad experience with sprint about two months ago I upgrade my two fhones when I did the upgrade over the fhone I asked for insurance on my two fhone two weeks ago my wife los her fhone I call sprint to make claim they transfer me to insurance and they said I not covered when my wife activate the fhone on employee from sprint take 5hrs to activate the fhone and she dint activate the insurance now I can t make a claim because on employee of sprint make mistakes

User's recommendation: Sprint no good.

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ID
#3080009 Review #3080009 is a subjective opinion of poster.
Location
Seattle, Washington
Cons
  • Incompatence
Preferred solution
I need my fhone

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New Reviewer

Bad customer service

Hi my name is Avelino two weeks ago my wife los her fhone I call sprint to make claim they transfer me to insurance company because a month ago I upgrade my two fhone when I did the contract over the fhone I did asked for insurance on my two fhone now they said my wife fhone is not covered but my is covered when my wife call to activate the fhone they take 5hrs to activate and they dont activate the insurance now they said I not covered for my wife fhone

User's recommendation: Sprint is not good.

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ID
#3079743 Review #3079743 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Cuenta pendiente

Que resulta que en mi crédito dicen que yo debo un saldo a la compañía y no sabísí metroI crédito está malo por eso
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ID
#3078708 Review #3078708 is a subjective opinion of poster.
Location
Arlington, Texas

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A bait and switch

I got a flyer that said we could get two lines for $27.50 a line, two new phones for free. I went to the store in Monroe, Georgia, and took the flyer. The rep said yes we could do that. Plus, if we traded in our old phones we would get $1000 credit for my phone and a $700 credit for my wife's. Also we would get a $400 prepaid Visa card. Never happened. Instead of my bill being $55 a month it has been $77. No $400 Visa card. NO $1700 credit. When I call on the phone it is terrible. They must hire poor English speaking people on purpose. Call after call, I have been promised that my claims would be researched and straightened out...never happens either. Be careful of any offers.

User's recommendation: Don't believe their offers.

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ID
#3077999 Review #3077999 is a subjective opinion of poster.
Location
Loganville, Georgia
Pros
  • Service seems ok
Cons
  • Spending my valuable time talking to multiple untrained reps
  • Poor follow up on offers
Preferred solution
Price reduction
Hello I had an issue with my phone stopped and was told my phone was no longer working when in fact it was bottom line your employees had me pay $600 saying that I was past due two months my daughter reviewed my bill and it was paid and caught up and I didnt know the...
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ID
#3076085 Review #3076085 is a subjective opinion of poster.
Location
Salem, Oregon
New Reviewer

Billing issues

Every month I have to call them and spend hours on the phone straightening out my bill. In the last 3 months I have over 60 hours on the phone with them. Total incompetence!

User's recommendation: Do not use sprint.

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ID
#3073266 Review #3073266 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Cons
  • Customer services
Loss
$80
Preferred solution
Price reduction

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New Reviewer

Nobody can help me with my account

Nobody can help me with my account They keep talking about the same six digit security code I havent changed nothing I just made a payment yesterday nothings changed
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ID
#3073034 Review #3073034 is a subjective opinion of poster.
Location
Reno, Nevada
New Reviewer
Around the 15th of October I went and got a new phone I was transferred over to t mobile because I used to be a sprint customer I asked the t-mobile agent if I still make my regular sprint bill payment on by October 30 and she said yes but the next payment will be for...
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ID
#3072097 Review #3072097 is a subjective opinion of poster.
Cons
  • Horrible customer service
Preferred solution
An apology for the horrible service that I have gotten since becoming a t-mobile customer and since I was told that I had the same payment plan that I could pay on by November 30th and for my phone not to be turned off or pay any late fees
New Reviewer

Phone off

Why they keep sending me to this bulshyt Im making complaints n they making sure it doesnt go thru dont bother w sprint they frauds

User's recommendation: Leave sprint alone.

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ID
#3071035 Review #3071035 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Let the company propose a solution

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