2.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
2 comments

Update by user Aug 05, 2018

Last word in title should read 'Name' Also noted, I experienced over 12 hours on phone trying to correct this issue, I also cancelled business loan I was in process of getting due to TMobile employee running 'hard credit check' which dropped my credit score down 4 points, I have email from T Mobile company stating since I didn't sign paperwork online within 48 hours...no account was opened, yet 7 days later 4 lines and a tablet billing arrived with fake phone numbers in my business name, after 4 months T-Moble billed me over $1000 for fake account

Original review posted by user Aug 05, 2018

Everett, WA, TMobile store at Everett Mall location, I went in to talk about change in my account from Verizon to T-Mobile and opening a business account with or lines and the manager asked me to provide my tax ID number and my driver's license number, she wanted me to sign paperwork to run credit I said 'no', about a week later I started receiving bills from T-Mobile that were fake phone numbers and I received about 5 of them, one rep wants me to file FCC charges

Reason of review: Fraud by employee.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

I didn't like: Employee opened fraudulent acct in my business name.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1628386

I never had an account with The Mobil and never planned to do so. To my surprise I got a bill for 4 phones that I also never received.

The whole T Mobil is a fraud and nobody knows anything.

Customer service ask for a pin that I can't have because I didn't open an account. How could they open an account without id verification is a mystery, what credit card was used is another mystery and where phones were delivered is the third one.

Stonefish911
#1533252

Want T-Mobile to make it right, business fraud should be taken seriously

You May Also Like