I had been a Verizon customer for 14 years was not happy about their data plan so I switch to T- Immoible BIG MISTAKE first I gave them 2 exchange phones the rep ask me if I had any more and I brought him 4 older phones which he did not give me credit for.I explained that my daugther in-law switched for the jump program and her bill would be $154.00 monthly for 2 Phones with 10 gigs of data each.
so I left Verizon the planned seemed good for the price I was so wrong.I've had them for 5 months and haven'nt had a bill for that amount yet.I had decided to change my billing cycle and they charged me an extra $124.00 for moving my billing date for 7 days to acommedate my fixed income further more I spoke to rep Manny (would not give his ID #) concerning a charge about my service being suspended I explained that I spoke to a rep supervisor Tanisha ID#4080278 and that she would extend my service 3 days if I paid in full including the Bogus $124.00 which I did, then he tells me the charge is for the previous bill I stated that if I had a zero balance how could there be a previous due.
gave me more BS ,got so fed up trying to explain I just let it go letting them go to going back to Verizon.T-Mobile really sucks BTW got stuck on the highway with not phone service good riddance
Reviewer is in unhappy mood. This person stated that there is a room for improvement of t-mobile policies and billing. Please immediately contact the author of this review to discuss problems with payment of tmobile service transfer and associated monetary loss in the amount of $124. Tmobile needs to read this review and look into the issue (if any) according to poster's claims.