Since having T-mobile, I have had nothing but problems. I have spent hours of my time on the phone with associates to try to correct my problems, but nothing has been done to correct the problem.
I had trouble the first day of service. T-mobile supplied me with a new sim card, which did not help. At this point, T-mobile has replaced 4 phones, 1 loaner phone, and 3 sim cards. My sim card was installed in the loaner phone, the memory had never been erased from the loaner phone and I had to spend 6 hours clearing out over 300 numbers that didn't belong to me.
The service continually drops calls, and it does not matter if I am in the building or on the road. This is a continued problem since my phone is my tool. I have lost more time on trying to correct the problem, and redial dropped calls. Many of my callers are international calls.
Callers number is not displayed and I am unable to return the call. I have been promised that a representative would come by, but nothing. I have sent this same letter to T-mobile. I want to cancel my contract without any further cost.
I have spent the past year in total frustration, and have made many attempts with T-Mobile to try to correct.
One can only waste so much time trying to correct problems. I have forwarded this complaint to the BBB and am currently fighting early cancellation fees of $200.00
Review about: Tmobile Sim Card.