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1.4
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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in September of 2016, I was told by sales person 'if you trade in your old iphone you get iphone 7 basically for free'.Signed up with T mobile, got iphone 7 and traded in old iphone.

I started paying $27.09 per month for the new phone. No credit seen. Called T mobile, I was told they never received the phone. Tracked down via UPS tracking #, phone was delivered to Texas Tmobile.

But Tmobile kept saying did not see the phone. Now a year passed, I still have a balance of $379.09 to pay. Tmobile made no effort to find the phone. I have called and went to local store many times.

No one could help.

Today I called again, I was told it had been a year and the rebate offer had already expired.I was speechless.....

Review about: Tmobile Deal.

Reason of review: Order processing issue.

Monetary Loss: $346.

Preferred solution: Full refund.

I liked: Unlimited plan.

I didn't like: Deceptive billing, Billing, Customer support, Insulted.

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