in September of 2016, I was told by sales person 'if you trade in your old iphone you get iphone 7 basically for free'. Signed up with T mobile, got iphone 7 and traded in old iphone.
I started paying $27.09 per month for the new phone. No credit seen. Called T mobile, I was told they never received the phone. Tracked down via UPS tracking #, phone was delivered to Texas Tmobile.
But Tmobile kept saying did not see the phone. Now a year passed, I still have a balance of $379.09 to pay. Tmobile made no effort to find the phone. I have called and went to local store many times.
No one could help.
Today I called again, I was told it had been a year and the rebate offer had already expired. I was speechless.....
Product or Service Mentioned: Tmobile Deal.
Reason of review: Order processing issue.
Monetary Loss: $346.
Preferred solution: Full refund.
I liked: Unlimited plan.
I didn't like: Deceptive billing, Billing, Customer support, Insulted.