Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

in September of 2016, I was told by sales person 'if you trade in your old iphone you get iphone 7 basically for free'. Signed up with T mobile, got iphone 7 and traded in old iphone.

I started paying $27.09 per month for the new phone. No credit seen. Called T mobile, I was told they never received the phone. Tracked down via UPS tracking #, phone was delivered to Texas Tmobile.

But Tmobile kept saying did not see the phone. Now a year passed, I still have a balance of $379.09 to pay. Tmobile made no effort to find the phone. I have called and went to local store many times.

No one could help.

Today I called again, I was told it had been a year and the rebate offer had already expired. I was speechless.....

Product or Service Mentioned: Tmobile Deal.

Reason of review: Order processing issue.

Monetary Loss: $346.

Preferred solution: Full refund.

I liked: Unlimited plan.

I didn't like: Deceptive billing, Billing, Customer support, Insulted.

Company wrote 0 private or public responses to the review from Sep 22, 2017.
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