Contact TMobile Customer Service
TMobile Phone Numbers and Emails
Toll-Free Number:
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(877) 453-1304Payment
Customer Service:
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(866) 482-2003Assurance Wireless
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(505) 998-3793International Callers
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(888) 863-8768Metro by T‑Mobile
TMobile Emails:
How to Contact TMobile?
Most Popular Number:
| Total calls: 2 788 | Issues resolved: 135 | Last call: Jun 14, 2025 |
TMobile Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TMobile Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TMobile is 8774531304. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as TMobile may ask you for the following information to identify you as a customer: first and last name, phone number or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TMobile Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TMobile is 8774531304. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as TMobile may ask you for the following information to identify you as a customer: first and last name, phone number or customer id or account no.
People call TMobile mainly because of product/ service, request for information, payments and charges.
15% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact TMobile is access@t-mobile.com. 46% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
TMobile Website:
TMobile Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Questions and Comments
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Bankruptcy Legal Notices
T-Mobile Bankruptcy Team
P.O. Box 53410
Bellevue, WA 98015-3410
Hours:
Monday - Friday: 6:00am - 11:00pm (CT)
TMobile Customer Service Reviews
I was lead through the process of creating new SSIDs to replace the one that got corrupted. Now I have to reconnect about 12 devices to one of the new SSIDs. Not hard, but time consuming.
I have had a spotless credit history with tmobile & enjoyed their service for 2 yrs. On 2/28 I made a payment & saw on my bank app it was deducted.
I also, within mins, received a receipt & thank you for my pymnt. Over 2 weeks later, I am notified my payment was never sent by my bank and pymnt was demanded immediately, without allowing me time to contact my bank. Following that, my calls to 611 to reach a rep @tmobile showed "service temporarily unavailable ". My app required a 6 digit ID code be sent to my number.
If I ever received one, it was 45 mins later and had expired. For a solid week, I have promised if my bank assured me the pymnt wasn't sent, I would gladly pay again. Each time I asked for a live rep, I was charged $10. I had no other way to try to resolve the problem.
After I finally reached my bank, I learned it was due to my new acct # after fraudulent activity, if my payment was made wth my debit card it would have been deducted immediately, and tmobile as well as my bank, should have contacted me much sooner, within 3 to 5 days. So, it is a fault of no body and everybody. Yet, to have my service restored, it will cost me close to $400 to restore my service. I explained I have a great payment history and have sent tmobile many customers.
I was shown no appreciation or concern. I asked for a contact number or email to corporate office, AND THEY ARE NOT ALLOWED TO PROVIDE THAT INFO. As a 66 yr old widow, with custody of a minor grandson since the unexpected deaths of my husband and 37 yr old son, I need phone service. I have no landline.
I promised to pay by debit card on April 2nd if my service was restored, but again was denied. Tmobile was completely unfair & unreasonable for a situation they were also responsible for causing. There reps were kind and apologetic, but had no power to help me. If I had been habitually late, I could understand.
I am irate over the lack of concern for loyal customers. My need was not considered, their concern was money, money , money IMMEDIATELY! I have NEVER been treated with complete disrespect by any business in my entire life. I have since read the numerous complaints by others, who have had the same or similar strong arming by tmobile.
Not allowing me time to verify their claim with my bank ,I had no proof the payment wasnt sent, It was only demands for payment or no service. I felt as though I was a victim of extortion. I was never even given an apology for a situation they were as responsible for as I was. It was like.."I DONT CARE IF IT WAS DEDUCTED FROM YOUR ACCT AND U HAVE A RECEIPT, WE HAVE TO PROVE NOTHING AND PAY NOW OR LOSE SERVICE!".
I have never carried thru with a threat to seek justice, but I am contacting the cyber crimes division of the FBI , BBB , and asking for advice on any and all regulatory agencies that can investigate tmobile s, unfair and unethical business practices as well as how easily this could force desperate customers to pay double. It is also suspicious how it was suddenly impossible to reach a solution or get explanations via 611 or my tmobile app, without a $10 charge to reach a live customer service rep. There is a corporate office in Charlotte, NC but they may as well be located on Mars. WHY WOULD ANY COMPANY NOT WANT THEIR CORPORATE OFFICE TO BE CONTACTED?
THAT'S ANOTHER RED FLAG! I have recently learned tmobile is owned by a German Telecommunications company, but have a main corporate office in Washington state. If anyone is interested in joining me on my quest, please post your wish and together, we can prove a German owned company in the US, should treat American customers as though they appreciate them. Allowing my service to be restored 4 to 5 days to get a payment immediately on April 2nd, is not a request that is u reasonable for a loyal customer with no history of late payments.
They have made promises in the past to recruit customers, that were not kept. I guess they expect loyal customers to be as dishonest as they are and have no trust or customers loyalty or appreciation. I'm confident they aren't concerned the customers do not have the determination and resolve to report enough complaints to prove them wrong and force an investigation. I HOPE I GET HELP FROM OTHERS TO PROVE WE DO HAVE POWER IN NUMBERS AND REPORT COMPLAINTS TO HOPEFULLY LEAD TO AN INVESTIGATION.
IF NOT, AT LEAST FORCE THEM TO PRACTICE ETHICS AND RESPECTFULLNESS OR DESTROY THEIR REPUTATION AND PUT THEM OUT OF BUSINESS.
I have saved all my attempts and responses to prove my claims and will forward to any and all regulatory agencies. AFTER THE HARDSHIP, STRESS AND *** THEY HAVE CAUSED ME, I INTEND TO SHOW THEM THE SAME TREATMENT!
Not very helpful need to let customers try to explain more about what there looking for and not try to hurry things along
How Good is TMobile's Customer Service?
Summary of TMobile Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TMobile?
Payments and Charges Question:
- “Billing information”
- “Billings”
- “Billing question”
Product/ Service Question:
- “To get a new phone my phone was damaged the first day I purchased it”
- “To pay my Internet bill”
- “To buy a phone”
Request for Information Question:
- “Check on my phone”
- “Can I get courtesy for my bill this month please”
- “How do I get the code to.download an app”
Account Question:
- “Unlocking phone carrier”
- “Comp is not letting me get into my account and I forgot my password”
- “I want to unlock my phone”
Staff Question:
- “Paying For phone service I'm not using.”
- “Suspension of service”
- “My streaming service is down”
Activation/ Cancellation Question:
- “Activate my phone”
- “New phone to be activated keeping same number”
- “Calling in because I kept telling them I canceled my last bank card that I gave them didn't know that they were going to keep it as an automated pay deal when they didn't even give me the deal with the automated pay even after they did it without me”
Return/ Replace Question:
- “Replacement”
- “To change services to Tobile”
- “Thinking of changing over from AT&T to T-Mobile”
Cards Question:
- “I need a transfer pin number or Port out I need a number transfer or a port-out pin”
- “Trying pay bil with separate cards”
- “You have screwed me out of my $250 Costco card I have been trying for MONTHS to be able to use and it is always declined Is this your method of making a good offer and then never making the card useable”
Shipping and Delivery Question:
- “I have a phone that I need to have shipped to my address”
- “I have not received my home wifi yet”
- “Did not receive Promotional money after 120 days.”
Refund Question:
- “Refund (Prepaid) applied to my account.”
- “I want a refund”
- “Refund requirement”
Employment Question:
- “Pay off ipad”
- “Payoff”
- “To pay off the balance owed for my device and start new service”
Website/ Application Question:
- “App not working”
- “To unlock *** sites”
- “Phone removed from internet site”
Other Question:
- “Set up hotspot”
- “Non stop dropped calls”
- “To decide if I'm going to switchii”
Compare TMobile Customer Service To
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