Contact TMobile Customer Service
TMobile Phone Numbers and Emails
Toll-Free Number:
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(877) 453-1304Payment
Customer Service:
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(866) 482-2003Assurance Wireless
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(505) 998-3793International Callers
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(888) 863-8768Metro by T‑Mobile
TMobile Emails:
TMobile Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TMobile Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TMobile is 8774531304. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as TMobile may ask you for the following information to identify you as a customer: first and last name, phone number or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TMobile Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TMobile is 8774531304. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as TMobile may ask you for the following information to identify you as a customer: first and last name, phone number or customer id or account no.
People call TMobile mainly because of product/ service, request for information, payments and charges.
15% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact TMobile is access@t-mobile.com. 46% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
TMobile Website:
TMobile Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Questions and Comments
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Bankruptcy Legal Notices
T-Mobile Bankruptcy Team
P.O. Box 53410
Bellevue, WA 98015-3410
Hours:
Monday - Friday: 6:00am - 11:00pm (CT)
How Good is TMobile's Customer Service?
Summary of TMobile Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TMobile?
Payments and Charges Question:
- “Billing information”
- “Billings”
- “Billing question”
Product/ Service Question:
- “To get a new phone my phone was damaged the first day I purchased it”
- “To pay my Internet bill”
- “To buy a phone”
Request for Information Question:
- “Check on my phone”
- “Can I get courtesy for my bill this month please”
- “How do I get the code to.download an app”
Account Question:
- “Unlocking phone carrier”
- “Comp is not letting me get into my account and I forgot my password”
- “I want to unlock my phone”
Staff Question:
- “Paying For phone service I'm not using.”
- “Suspension of service”
- “My streaming service is down”
Activation/ Cancellation Question:
- “Activate my phone”
- “New phone to be activated keeping same number”
- “Calling in because I kept telling them I canceled my last bank card that I gave them didn't know that they were going to keep it as an automated pay deal when they didn't even give me the deal with the automated pay even after they did it without me”
Return/ Replace Question:
- “Replacement”
- “To change services to Tobile”
- “Thinking of changing over from AT&T to T-Mobile”
Cards Question:
- “I need a transfer pin number or Port out I need a number transfer or a port-out pin”
- “Trying pay bil with separate cards”
- “You have screwed me out of my $250 Costco card I have been trying for MONTHS to be able to use and it is always declined Is this your method of making a good offer and then never making the card useable”
Shipping and Delivery Question:
- “I have a phone that I need to have shipped to my address”
- “I have not received my home wifi yet”
- “Did not receive Promotional money after 120 days.”
Refund Question:
- “Refund (Prepaid) applied to my account.”
- “I want a refund”
- “Refund requirement”
Employment Question:
- “Pay off ipad”
- “Payoff”
- “To pay off the balance owed for my device and start new service”
Website/ Application Question:
- “App not working”
- “To unlock *** sites”
- “Phone removed from internet site”
Other Question:
- “Set up hotspot”
- “Non stop dropped calls”
- “To decide if I'm going to switchii”
Compare TMobile Customer Service To
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