TMobile Phone Numbers and Emails

Toll-Free Number:

  • (800) 937-8997

Customer Service:

  • (800) 937-8997

Payment:

  • (877) 453-1304

Tty:

  • (877) 296-1018
    TTY hours are from 4:00 a.m. - 9:00 p.m. PT, daily.
  • (844) 428-9675
    For business:
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TMobile Contact Information

TMobile Website:

TMobile Online Chat:

Corporate Office Address:

T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
USA

Other Info (opening hours):

Bankruptcy Legal Notices

T-Mobile Bankruptcy Team

PO Box 53410

Bellevue, WA 98015-3410

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TMobile Rating Based on 610 Reviews

Rating details

1.7
more details
Customer service
Website
Reliability
Billing Practices

Rating stats

Rating trend

Summary of TMobile Customer Service Calls

382 TOTAL
CALLS
21:30 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TMobile Customer Service?

Payments and Charges Question:

  • “My Bill”
  • “There is a mistake to my bill”
  • “Has my payment Been received”

Staff Question:

  • “Lack of service towards areplacement decive not it my possession.”
  • “Restore service”
  • “Retrieving service”

Request for Information Question:

  • “Order status”
  • “Can I make payments at a T-mobile store”
  • “Can I use my T-Mobile SIM card on my new Simple mobile phone”

Product/ Service Question:

  • “My phone is not working”
  • “Need network. Code”
  • “No internet connection”

Account Question:

  • “Balance on phone”
  • “Authorize my sister on my account”
  • “Get new account”

Activation/ Cancellation Question:

  • “Cancel Tablet I bought this afternoon”
  • “Cancel my cell phone contract”
  • “To cancel service”

Refund Question:

  • “Refund”
  • “Need refund for line T-mobile wrongfully added on”
  • “Ive been waiting on a refund for my i watch since aungust ,29,2019”

Cards Question:

  • “SIM card I've received my SIM card it been 2 weeks now”
  • “Set up sim card”
  • “Register a sin card 4 syncup pets”

Shipping and Delivery Question:

  • “O amvtired of payinng for shipment of gift and never receivonlg. Last one was today one”
  • “If my money is paid and have been paid for up to 4 day and y'all still didn't haven't shipped my phone”

Return/ Replace Question:

  • “Pay for replacement on”

Website/ Application Question:

  • “App not working”

Other Question:

  • “I can't make any calls out and I can't receive calls”
  • “Need to change voicemail language”
  • “New phone”

About

Top TMobile Services

Phone Service, Phone Plan, Customer Care

Top TMobile Products

Account, Sim Card, Warranty

TMobile Pros and Cons

Pros: Pricing of the plans, Price, Plans, Sales representative, Phones and technology

Cons: Customer service, Customer support, Billing, Service, Refund policy

Related Companies

Sprint, Assurance Wireless, MetroPCS, Metro by TMobile, Clear Internet

Summary

T-Mobile USA, Inc. is a company that provides wireless communication services. It is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. Around the country, the company's Personal Coverage Check gives customers a clear picture of their local coverage. The value of the plans, the breadth of the coverage, the reliability of the network, and the quality of the service has been the characteristic features of the company. At the present time, the corporate office of the company is headquartered in Bellevue, Washington. T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG. Deutsche Telekom is one of the largest telecommunications companies in the world.

TMobile reviews and complaints

TMobile is ranked 316 out of 1707 in Telecommunications category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressDiscover

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