Contact Information

You can contact the customer service of Tmobile calling Tmobile's phone numbers.

Toll-Free Number:

  • (800) 937-8997

General Customer Care & Technical Support:

  • (800) 937-8997

Payment:

  • (877) 453-1304

Tty:

  • (877) 296-1018 TTY hours are from 4:00 a.m. - 9:00 p.m. PT, daily.
  • (844) 428-9675 For business:
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Currently you can call only US numbers.

Tmobile Website:

Tmobile Online Chat:

Corporate Office Address:

T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
USA

Other Info:

Bankruptcy Legal Notices

T-Mobile Bankruptcy Team

PO Box 53410

Bellevue, WA 98015-3410

Help in Social Networks:

Tmobile Rating and Reviews

Rating details

1.7
more details
Customer service
Website
Reliability
Diversity of Products or Services

Rating stats

Rating trend

Summary of Tmobile Customer Service Calls

73 TOTAL
CALLS
16% SUCCESSFUL
CONNECTIONS
11:30 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Tmobile to Ask about:

Payments and Charges Question:

  • “Billing problem”
  • “Wrongful charges”
  • “Payment”

Staff Question:

  • “New service”
  • “Speak with supervisor about service”
  • “Terrible service and also terrible customer service”

Product/ Service Question:

  • “No internet connection”
  • “Bad internet connection”
  • “Remove insurance from my phone”

Request for Information Question:

  • “I need to talk to someone now”

Refund Question:

  • “Need refund for line T-mobile wrongfully added on”
  • “Ive been waiting on a refund for my i watch since aungust ,29,2019” , Review # 1694387

Website/ Application Question:

  • “App not working”

Cards Question:

  • “Register a sin card 4 syncup pets”

Account Question:

  • “Correct issue or close account/ customer service no help for issue they caused”

Other Question:

  • “Jason l fullers phone number in kenniewick wa 2019” , Review # 2081490
  • “Phone issues”
  • “No servive”

About

Top Tmobile Services

Phone Service, Phone Plan, Customer Care

Top Tmobile Products

Account, Sim Card, Warranty

Tmobile Pros and Cons

Pros: Pricing of the plans, Plans, Price, Sales representative, People in the store were very nice

Cons: Poor customer service, Customer support, Service, Billing, Deceptive billing

Related Companies

MetroPCS, Metro by TMobile, Sun Com Wireless

Summary

T-Mobile USA, Inc. is a company that provides wireless communication services. It is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. Around the country, the company's Personal Coverage Check gives customers a clear picture of their local coverage. The value of the plans, the breadth of the coverage, the reliability of the network, and the quality of the service has been the characteristic features of the company. At the present time, the corporate office of the company is headquartered in Bellevue, Washington. T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG. Deutsche Telekom is one of the largest telecommunications companies in the world.

Tmobile reviews and complaints

Tmobile is ranked 229 out of 1428 in Telecommunications category

Area Served

USA, Worldwide

Payment Methods

VISA

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