TMobile Phone Numbers and Emails

Toll-Free Number:

  • (877) 453-1304
    Payment
Send Message

Customer Service:

  • (866) 482-2003
    Assurance Wireless
  • (505) 998-3793
    International Callers
  • (888) 863-8768
    Metro by T‑Mobile
  • (833) 380-1349
    Return Issues
  • (866) 429-1055
    Sprint
  • (877) 296-1018
    TTY
  • (844) 428-9675
  • (800) 866-2453
  • (800) 937-8997

Accessibility:

  • (833) 428-1785

Business Customer Service:

  • (855) 478-2195

Legal:

  • (425) 383-4000
    DMCA Inquiries

Sales/ Reservations:

  • (844) 982-0835
    T-Mobile Home Internet
  • (844) 839-5057

Technical Support:

  • (855) 228-5016
    T-Mobile Home Internet
  • (844) 275-9310

TMobile Emails:

Accessibility
Investors/ Franchising
Jobs/ Career
Legal
DMCA Inquiries, Privacy Inquiries
Media
Opt-out of Marketing Emails
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(877) 453-1304
Payment
Total calls: 1 306 Issues resolved: 65 Last call: Mar 18, 2024

Does TMobile Have a 24/7 Customer Service Number?

T-Mobile offers 24/7 customer service through their dedicated phone number, 1-800-937-8997, available anytime. While live call representatives are available from Monday to Sunday between 4 AM and 12 AM PST, automated responses are also available to provide assistance outside of those hours. Whether you have questions about your phone or plan, need help with setting up or changing wireless services, have billing inquiries, want to order a new phone, or require technical support, T-Mobile's customer service is there to assist you.

Can I Contact TMobile Customer Support by Chat?

While T-Mobile does not provide live chat support, they do offer an alternative way to seek assistance through their community forum. To access this option, you can visit the official T-Mobile website and hover over the "Contact & Support" section. From there, select "Help & Support" to be redirected to a new page. On this page, you can engage with the T-Mobile community by asking questions, addressing concerns, and providing support to other members. Although it may not offer direct interaction with customer support representatives, participating in the community can be a helpful resource when you are unable to reach a representative via phone.

What Is the TMobile Corporate Phone Number?

For general customer care and technical support, you can reach T-Mobile's corporate phone number at 1-800-937-8997, which is available 24/7 to assist you with any inquiries or issues you may have. Additionally, if you are calling internationally, dial 1-505-998-3793 from4 AM to 12 AM PST, seven days a week. The calls made to the international number from a T-Mobile handset are free from roaming, airtime, or long-distance charges. However, calls made from landlines or non-T-Mobile phones may incur international long-distance charges and any other additional charges that may apply.

PissedConsumer Club

Contact Information

TMobile Website:

TMobile Help Center:

Corporate Office Address:

T‑Mobile USA, Inc.
12920 SE 38th St.
Bellevue, Washington 98006
United States

Other Info (opening hours):

Mailing Addresses:

Questions and Comments

T-Mobile Customer Relations

P.O. Box 37380

Albuquerque, NM 87176-7380


Bankruptcy Legal Notices

T-Mobile Bankruptcy Team

P.O. Box 53410

Bellevue, WA 98015-3410


Hours:

Monday - Friday: 6:00am - 11:00pm (CT)

More contact details

TMobile Customer Service Reviews

1.4 / 5
Bad
Guest-5711910
I have a problem with billing

I have had T-Mobile for 9 years and never had a problem trying to reach customer service. I had to call the president's office last week to discuss my bill and he was very helpful. I told him about dialing 611 more than 130 times in 4 days and could not reach a live person I never had that happen before

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Deidra S Jzo
Horrible customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
2.3

GetMy college kid's phone stopped charging and wouldn't turn on. I was on vacation.

The prompt on the tmobile site told me to go in to a tmobile store or call. I went into the store. The phone had a tiny chip on the screen so they wouldn't exchange it under warranty. Instead, they called tmobile customer service, gave me the phone and I was stuck filing a claim instead of doing it later when I returned home.

Then we get the new phone and you can't activate the Sim through automation. After several tries, I finally reached someone in a different country. Their English was terrible and they kept repeating phrases taught from a manual. Can you confirm and thank you so much.

Even when it did not apply. They called me by the wrong name and didn't listen when I answered the questions asked and would repeat the same one numerous times. I asked for a supervisor and she said they were all in a meeting. She kept putting me on hold.

After 30 minutes, I was fed up. I insisted on a supervisor, but she hung up. As soon as she hung up, the sim card miraculously was activated. We drove 6 hours today and I didn't feel like calling back to complain.

You can't email anyone either. So this company keeps getting by with terrible customer service.

I have not switched yet, because it is the best signal for the area I'm in. But now I will definitely consider it!

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Guest-5613402
Malicious malwares:

I (Narinrat Cain) respectfully send T-Mobile to follow up and update.
An Authorization Code:
521216
Review and search for more incidents as shown in/on YouTube.
Please reach out to Google Advertising, commercials, and Customers Services.
I am not able to reach out to Google Advertising, Commercials, and Customers Services.
Hackers and Scammers have stolen my email messages. When I sent Google Customer service.
Even now, I am taking chances to send T-Mobile email messages.
Hopefully this would help T-Mobile and Google Advertising and commercials Department.
I kindly requested T-Mobile pass all these incidents through T-Mobile and Google Advertising Department.
Greatly, Appreciated it for your attention!!!
Narinrat Cain

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Baobai V
"Please contact Sprint to unlock device."

Dear T-Mobile Escalation Manager,I am writing regarding my mobile phone that I purchased through T-Mobile in October of 2021. The phone purchased was a Samsung Galaxy S21 with an IMEI # of 350686****13573.I initially had a Sprint phone plan that had to be changed over to a T-Mobile plan when Sprint and T-Mobile merged.

I switched over to a T-Mobile plan in October 2021, and at that time, I upgraded from a 3G Sprint phone to a 5G T-Mobile phone. I have been a loyal customer of Sprint since 2013, and of T-Mobile since 2021. Recently, I moved in December 2023. My T-Mobile phone has been fully paid off since October of 2023 and unlocked as verified by T-Mobile representatives.

However, the phone itself continues to display a message to contact Sprint to unlock device, and I am unable to use it with another carrier.This fully paid off phone remains locked by Sprint. T-Mobile, both the physical store where this phone was purchased from, online, and talking to multiple customer service reps over several hours with my spouses phone, has been unsuccessful in resolving this issue for me. I am beyond upset. It has been incredibly inconvenient to be without a working phone for nearly three months now, in between selling and buying a home and traveling to and from work.

It has caused an enormous amount of emotional distress.From several conversations with customer reps, it appears that this phone is faulty. The phone settings are not comparable to what is outlined in the step-by-step guidelines for a Samsung S21 to resolve the issue. For example, under the more connection settings within the connections in settings. there is no network settings.

Instead, under settings, I have software update and then UICC unlock, the latter of which does nothing to unlock the device. When tapped, it very briefly (less than 2 seconds) displays some sort of message reading the device is preparing your settings with a loading dial icon before disappearing. Nothing else happens to the phone, and it remains locked by Sprint.The last time I spoke to a T-Mobile representative was January 10, 2024 at 2038. At first, I was certain she said her name was Jazz.

This is one call of several calls that I have made regarding my current issue, in addition to many visits of two or more hours at the physical store in town here, all without resolution. My conversation with Jazz, who at the end of the call, told me her name was Claire, again confirmed that on T-Mobiles end, my phone is indeed unlocked after I had paid it off in October of 2023. She did not know how else to address the situation although she acknowledged my frustration. I had talked to her to look into sending me a replacement phone that would be of equal value to my current phone, that I can then use with another carrier.

She said she would look into it, thanked me for being a customer, and promised to call the following day with additional information regarding a replacement phone on January 11, 2024 at 2000. I knew she was pushing me away in order to end the call because she was not able to solve my issue. She did not want responsibility for it and did not seem to care that I would helped to my satisfaction regarding this issue. I knew she would not return my call, but I gave T-Mobile one last chance to resolve this issue.

As I expected, there were no calls to my spouses phone. No emails, no voicemails. I am appalled at T-Mobiles service. I do not understand why this representative could not be honest with me and simply say that she could not resolve my issue.

Instead, she should have recommended me to escalate it, or she should have helped transfer me to the escalation line. I have tried several attempts with suggestions from T-Mobiles customer service reps to get rid of the message displayed on my phone screen stating Please contact Sprint to unlock device even though this device was purchased from a T-Mobile store. This message displays when a SIM card (other than T-Mobiles) is placed in it. This message displays after restarting the phone several times including connecting to WI-FI with the SIM card in place, restarting without connecting to WI-FI with the SIM card in place, restarting connecting to WI-FI without the SIM card in place, restarting without connecting to WIFI and no SIM card in place.

I have even done a factory reset, I have waited 24 hours, per T-Mobile representatives stating that it could take such a time frame for a device to unlock. I have waited 48 hours, and I have waited 72 hours. It has now been more than 1,196 hours of waiting. I was told cancel your T-Mobile plan, and perhaps the phone will be able to connect with your new carrier.

Now I have no cell phone service and it has been frustrating to say the least!Now, the physical store is telling me that they cannot do anything for me, for a phone that I purchased FROM them. Now, they are telling me that I need to buy a new phone and get a new plan. I am writing in frustration to explain that this phone not unlocking as how it should after being fully paid for, is NOT my problem. T-MOBILE needs to fix this.

I am escalating this to an authoritarian figure within T-MOBILE corporation to stand for their products, and to know that a situation like this is out of the customers control, and that I deserve some sort of compensation back. I demand a fully unlocked replacement phone of equal value at no extra charge. My Samsung S21 is still in great condition. I take care of my personal belongings with pride, and after fully paying for it only to find it does not fully unlock, is upsetting.

This is not how I deserve to be treated after a purchase of a faulty product, that resulted from a merge of two different mobile carriers. I will wait two weeks to hear back from T-Mobile to resolve this issue.
Addend: I am adding to this letter of anger that I have contacted T-Mobile four separate times tonight, January 16, was disconnected for two of those calls, called the new carrier I was going to switch to, called Samsung who verified that my IMEI number is still locked with Sprint, called T-Mobile who again stated my phone is unlocked, factory reset my phone again, all without resolution. I spent a total of six hours on the phone tonight, away from family. The SAME MESSAGE DISPLAYS.

PLEASE CONTACT SPRINT TO UNLOCK DEVICE.
T-MOBILE, you need to FIX THIS. Make it right!

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How Good is TMobile's Customer Service?

Edward S Ukd
Edward S Ukd
Feels Disappointed | Feb 29, 2024

I consider t mobile the worst customer service I have experienced in a very long time. And the agent lied to me about my account

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Ania Ifr
Ania Ifr
Feels Disappointed | Feb 28, 2024

TERRIBLE. I was billed for a service that I no longer have, for three months. I cancelled my account , my entire account and they claim I left one apple watch open. When You close an account, the account no longer exists. Then On top of that, they had the nerve to charge me a late fee. I have been with another carrier for three months. There is no way I owe even a dime. I cannot help that your agent did not close the entire account when told to do just that. Why would anyone leave one watch on an account when they closed the account. ???? Rediculous, I see it as your mistake, not mine. It actually infuriates me at the lack of professionalism. T Mobile has left a bad taste in my mouth and I intend to let others know.

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Jakeria Hbx
Jakeria Hbx
Feels Neutral | Feb 23, 2024

Pissed was a little extreme, I just wanted to speak with a live person and not a machine. Situation was accomplished!

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Albie Hve
Albie Hve
Feels Disappointed | Feb 15, 2024

She was more than excellent

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Gionni Jgf
Gionni Jgf
Feels Disappointed | Jan 27, 2024

Very nice except for this problem

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Zakeria Gvq
Zakeria Gvq
Feels Satisfied | Jan 18, 2024

NAvNAvNA

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Summary of TMobile Customer Service Calls

2.6K TOTAL
CALLS
12:21 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TMobile?

Payments and Charges Question:

  • “Unable to make payment at this time.”
  • “My Bill”
  • “The bill has increased and i need to understand the reason.”

Request for Information Question:

  • “About my bill”
  • “Get me a representative”
  • “About my payments”

Product/ Service Question:

  • “Connectivity issues”
  • “I'm not able to connect my Roku Express streaming device to my account and I'm losing the picture in and out so I can't download the the update on my Roku account”
  • “Pay internet bill”

Staff Question:

  • “Get new service”
  • “My phone is going to emergency calls only the service was just turned on two days ago. This is a new number.”
  • “Out of service”

Account Question:

  • “Change password”
  • “Account number”
  • “I can't update my account information”

Activation/ Cancellation Question:

  • “Cancel services”
  • “Cancel service”
  • “To activate this phone”

Return/ Replace Question:

  • “Change date in payment arrangement”
  • “Return a cell phone extender”
  • “Change my credit card”

Cards Question:

  • “SIM card problem”
  • “Someone used my card to pay a T-Mobile bill.”
  • “Lock sims card”

Refund Question:

  • “Refund payment, false charge”
  • “Refund”
  • “Refund payment, double recharged.”

Shipping and Delivery Question:

  • “I have had purchased the screen protector with I phone 13 I didn't receive the screen protector,”
  • “Give info to get my package”
  • “Tracking and order”

Website/ Application Question:

  • “App not working”
  • “To unlock *** sites”
  • “Phone removed from internet site”

Employment Question:

  • “Job”
  • “Job application status”

Other Question:

  • “Make and arrangement”
  • “Too unlock my old T-Mobile phone”
  • “Trying to upgrade my phone”

About

Related Companies

Metro by TMobile, Assurance Wireless, MetroPCS, Clear Internet, Ntelos

Summary

T-Mobile USA, Inc. is a company that provides wireless communication services. It is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. Around the country, the company's Personal Coverage Check gives customers a clear picture of their local coverage. The value of the plans, the breadth of the coverage, the reliability of the network, and the quality of the service has been the characteristic features of the company. At the present time, the corporate office of the company is headquartered in Bellevue, Washington. T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG. Deutsche Telekom is one of the largest telecommunications companies in the world.

TMobile reviews and complaints

TMobile is ranked 426 out of 2019 in Telecommunications category

Area Served

USA, Worldwide

Payment Methods

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