Contact TMobile Customer Service
How to Reach a Person at TMobile
Toll-Free Number:
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1-877-453-1304Payment
Customer Service:
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1-866-482-2003Assurance Wireless
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1-505-998-3793International Callers
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1-888-863-8768Metro by T‑Mobile
TMobile Emails:
TMobile Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular TMobile Phone Number | 1 (877) 453-1304 |
| Average Hold Time | 00:05:40 |
| Average Calls duration | 6 minutes |
| Most Popular TMobile Email Address | access@t-mobile.com |
| TMobile Live Agent Availability | 18% of callers successfully reach a real person |
| Issue Resolution Rate | Low (15% reported full resolution) |
| TMobile Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to TMobile | First and last name, phone number or address or zip code |
Contact Information
TMobile Website:
TMobile Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Questions and Comments
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Bankruptcy Legal Notices
T-Mobile Bankruptcy Team
P.O. Box 53410
Bellevue, WA 98015-3410
Hours:
Monday - Friday: 6:00am - 11:00pm (CT)
Summary of TMobile Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TMobile?
Payments and Charges Question:
- “Bill”
- “Billing matter”
- “Unusual 80.00 increase in my bill”
Product/ Service Question:
- “No home internet”
- “Wifi keep going in and out”
- “Am in Uganda but it has refused to connect to Wi-Fi calling”
Request for Information Question:
- “Should I update my PDF?”
- “Autopay from checkingaccount”
- “Need assistance”
Account Question:
- “Change phone number”
- “T-Mobile accounts”
- “My balance”
Staff Question:
- “? About service on a cruise ship”
- “Our service should be paused temporarily but we recieved a billing April 28th my account was paused April 1st”
- “New service”
Activation/ Cancellation Question:
- “To cancel wifi box”
- “Cancel”
- “Cancel a recently placed order by accident”
Return/ Replace Question:
- “Change the debit card number”
- “Change card for payment.”
- “Change my gmail address”
Cards Question:
- “Set up Sim card and internet”
- “Lost Sim card”
- “My phone has a SIM card problem”
Shipping and Delivery Question:
- “I ordered a phone 2 days ago haven't received it it was supposed to be delivered yesterday I want to know what's the problem”
- “Because I ordered a phone 2 days ago it was supposed to be here yesterday never came and I can't”
- “They get the service and stuff on”
Refund Question:
- “I'm waiting for a refund on my account”
- “Refund (Prepaid) applied to my account.”
- “I want a refund”
Employment Question:
- “Payoffphone”
- “Pay off final t mobile bill”
- “Pay off my phone”
Website/ Application Question:
- “I can not download”
- “To get a application for gift card promotion”
- “App not working”
Other Question:
- “Stolen phone”
- “My phone is stolen”
- “Mobile”
Compare TMobile Customer Service To
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