TMobile
Reviews and Complaints

We used to be able to talk to somebody directly now they make you use an app. The app says youre verified and you dont have to verify but when you get put on hold/ignore for 38 minutes and then they dont even know you have an account and then you have to verify your account.

The account isnt correct because of their clerical errors and there are issues and they use security as an excuse even though the app shows me it has verified my account. The person reads from a script and theres no common sense used whatsoever. Technology is out of hand.

Human interaction is no longer even considered. Youre just a number in their system and all they care about is your dollars.

2020 service was fine. Near the end of 2020 I found out after the fcc complaint that the supplier from sprint didn't want to renew with tmobile.

Paid for no service for 10 months at my house. I live in the city. I decided to switch. The executive I talked to asked me to return the tablet which the store or online did not want me to send it back.

Also we agreed to pay the rest on my phone. I got the price which was not much. I asked for a correct bill which they never sent. They have turned it into collection 3 times.

I got first 2 taken off for fraud. The 3 sequium asset solution called byt did not let me know who and why they were calling per us code. Both tmobile and these people are committing fraud with wrong amount owed.

I am seeking legal counsel to sue for fraud among other things. Hopefully I can do class action lawsuit.

Saw ads for the past month about switching cell service to T-Mobile and you'll get a new iPhone 16, they'll pay off any balance on your current phone and you can keep your current phones. While we weren't necessarily dissatisfied with AT&T, our bills were high for two senior citizens at $256/month. So we went into T-Mobile and the service rep said we'll give you two free iPhone 16s, pay off old phones and you can keep them and we'll lower your bill to $166/month, all-in, if you set up auto-pay, which we did. A few days later, we went into AT&T to pay off old phones so we could submit the paid-off invoice to T-Mobile and get reimbursed (it was not clear during the switch process that you have to pay and get a prepaid Mastercard after the fact until we got home and read more fine print). At the same time, while at AT&T, I received a text message that the monthly bill for T-Mobile would be deducted soon for $196! This was $30 more than indicated by the rep we dealt with. I told the AT&T rep and, lo and behold, he said AT&T has a plan for seniors for $35/month for each of you if you switch back. When we asked why we weren't offered that plan while having been customers for over 20 years, a bunch of excuses were given, such as you have to ask for it. So, ugh—we switch back and keep old phones. Next, we proceed to try and get our $150 activation fees refunded at T-Mobile due to the bill not being what we were told, and also a payment plan for 36 months for the 2 free phones on the bill. Not only does T-Mobile not refund the $150 activation fees, but they ask for a $95 restocking fee to take back 3-day-old phones! I waited on hold/spoke to an 800# customer service for a total of over 6 hours on the phone, went back to the store (the manager is the only one who can talk to you and is never in). Finally, I just paid the restocking fee and have disputed all of this on my AMEX card. It was not a question of buyer's remorse which entitles you to a 14-day return (requiring payments for restocking), it was not what we were sold.
1. Phones were not free payment plan on bill
2. Bill was $30 more than we were promised all-in
We'll see if AMEX delivers. We submitted copies of all to them.
Will never recommend T-Mobile. Customer service is non-existent in-store and on the phone. Even while patiently waiting on hold with one rep for over 40 minutes, they hung up on me. Horrible company taking advantage of senior citizens! Zero stars.