Show reviews that mention
phone service customer service customer bill contract account store plan phones
Filter review

Resolved: Tmobile - Unlocked App doesnt work

1.0
Details

Update by user Jan 09

This issue is NOT redolved!!!!

Original review posted by user Jan 09

I'm currently without mobile service because tmobile will not unlock my phone. I've been with t-mobile for many years and they provided good service however, I had to switch carrier not by choice and now that I request to switch, t-mobile will not unlock my phone. I brought my phone from t-mobile and my ohone is now paid off and in also laid my balance but, t-mobile will not unlock my phone. I spoke with 8 customer care staff from t-mobile and each person told me some different but, none of the 8 helped me. One person even told me that Samsung would have to unlock my which, I knew was a lie. This has been a night if an experience. It is so unbelieveable how t-mobile think this sort substandard customer service is acceptance. I am completely frustrated!! There should be a law against treating paying customer this way.
View full review
Resolved
ID
#1756754 Review #1756754 is a subjective opinion of poster.
Service
Tmobile Cell Phone Unlock
Pros
  • People in the store were very nice
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
I want my phone unlocked

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details
Where do I begin? Lets start with Tehran day that my husband and I walked into the local store. We spoke with the lovely person inside, and agreed to cut our current contract with another provider, and switch. Why? Because it was a great deal unlimited data, a bill $40...
View full review
ID
#1744043 Review #1744043 is a subjective opinion of poster.
Location
Logan, Pennsylvania
Service
Tmobile Phone Service
Pros
  • People in the store were very nice
Reason of review
Poor customer service
Loss
$158
Preferred solution
Price reduction
2.5
Details
Dear Mr/ Miss I use T Mobile service about 2 years and request return CellSpot device Sep 1 and cancel service . I have total 4 line under family plan and request provide all paid in full phone unlock about Sep 3. Unfortunately have 1 cell phone does not unlock at the...
View full review
ID
#1722151 Review #1722151 is a subjective opinion of poster.
Location
Alhambra, California

Tmobile - NOT TO USE T-MOBILE

1.3
Details
T-MOBILE PUSHED THEIR NEW PHONE ON THE PUBLIC THE REVVLY PLUS COLLABORATION WITH MOTOROLA. PROVIDES NO USER GUIDE AND HAS EMPLOYEES THAT USE GOOGLE TO FIND ANSWERS TO INQUIRIES.THEY GIVE MISINFORMATION,LIE,AND HANG UP WHEN YOU QUESTION MISINFORMATION GIVEN TO YOU. ASK FOR SUPERVISOR /MANAGER THEY JUST COVER FOR THE EMPLOYEE AND GIVE EXCUSES. THESE ARE PEOPLE PRETENDING TO BE EXPERTS WHO ASK IF AFTER TALKING TO THEM WOULD YOU RECOMMEND T-MOBILE AND IF YOU SAY NO THEY SEND YOU A TEXT SO IT WILL SHOW ON A REPORT OF THE SERVICE PROVIDE.
View full review
ID
#1716008 Review #1716008 is a subjective opinion of poster.
Location
New Smyrna Beach, Florida

Check ,your phone # make sure criminal (also tmobile customers) are not sharing ur ph # for free u paying

Some criminals is listed on my tmobile account sharing the same ph # as i am.tmobile has no such records,** said why am i worried,i have unlimited everything plan,what privacy or id theft??? Im not overcharged $ what is the big deal,& what would i like them to do.folks get off the internet.use old land line ph .smart ph is for mute people only with text & video to communicate..also i got the names from ph tracker app
View full review
ID
#1715761 Review #1715761 is a subjective opinion of poster.
Location
Honolulu, Hawaii
2.5
Details
Had dropped my phone snd thought it was broken. Went to store and employee...I believe he is manager. He opened & looked at my phone. Asked if i wanted an upgrade and I said I need a phone do I guess I have to. After data taken from old phone new "upgrade" and bill was...
View full review
ID
#1712642 Review #1712642 is a subjective opinion of poster.
Location
Saint Francis, Wisconsin
Service
Tmobile Customer Care
Pros
  • Phone service & technology
  • Phones and technology
Cons
  • Was lied to and made funge in the store with otjer customers
  • Mocked me regarding my age
Reason of review
Was lied to regarding condition of my current phone lied to both times I attempted to return p newly purchased phone.
Loss
$148
Preferred solution
Full refund
1.0
Details
Tmobile - Existing customers are not valued
I'm pissed!!! I just received a text about a promotion/special for by Note 10 get one free IF you add a new line with Tmobile. WHAT ARE THEY DOING FOR YOUR LOYAL CUSTOMERS WHO HAVE BEEN WITH THEM FOR YEARS AND HAVE TENURE WITH THEIR COMPANY WHO DO NOT NEED TO ADD A NEW...
View full review
ID
#1710848 Review #1710848 is a subjective opinion of poster.
Service
Tmobile Phone Service
Pros
  • Unlimited plan
  • Pricing of the plans
Cons
  • Will not do right by the consumer
Reason of review
Lack of value for existing customers. All promotions require to add an additional line.
Preferred solution
Let the company propose a solution

Tmobile - Don’t do it..

I have decent cellular service outside but inside my house I constantly have missed calls. I drop calls when attempting to make a call. I don’t have a landline so I made a foolish choice by switching to t mobile. Besides the inconvenience it is also a safety concern since my wife and I are senior citizens.
View full review
ID
#1708463 Review #1708463 is a subjective opinion of poster.
Service
Tmobile Mobile Phone Service
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Tmobile - Complain dealing with your overseas supervising reps

1.0
Details
Contact For further information 702-832-8387. Thank you
View full review
ID
#1706807 Review #1706807 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Tmobile - Lost phone

5.0
Details
How do i get my gmail n apps on my new phone
View full review
ID
#1701653 Review #1701653 is a subjective opinion of poster.
Cons
  • Having money stolen from me
  • Customer service
Reason of review
Damaged or defective
Preferred solution
Replace gmail into new phone

Tmobile - Complai

4.8
Details
Problem resolved through T-Mobile American customers service
View full review
ID
#1696472 Review #1696472 is a subjective opinion of poster.
Reason of review
They have American CS available
2.0
Details
A ph # i had for 2yrs.all of a sudden i get unknown text ph #s,voice mails.guess what,i cant delete voice mail,incoming ph all blocked when calling back. Etc. I got this info from a ph tracking app .punch in my own # .ok a lady with 4 alias is on my account with a...
View full review
ID
#1694451 Review #1694451 is a subjective opinion of poster.
Location
Honolulu, Hawaii

Tmobile - Ive been waiting on a refund for my i watch since aungust ,29,2019

1.0
Details
I have called you several times. Spesk with supervisors and my issue still have not been resolved
View full review
ID
#1694387 Review #1694387 is a subjective opinion of poster.
Service
Tmobile Replacement
Pros
  • Answer calls
  • Convenient locations
Cons
  • Being used by a company
Reason of review
Return, Exchange or Cancellation Policy
Loss
$527
Preferred solution
Full refund

Tmobile - Tech Support boot camp!

2.5
Details
I started a four week training program @TMobile for a CSR job in Portland, Oregon last summer (2018). I went all the way thru it to the end & then they fired me because they didn't like the way I performed during the 'rehearsal'.I mean I thought the trainer was being way too judgmental! I thjink I could have been a great CSR but was never given tghe chance to go to a store & do it ion front of actual customers. I'll never transfer my trac-fone to Tmobile, NEVER!
View full review
ID
#1691935 Review #1691935 is a subjective opinion of poster.
Location
Gaston, Oregon
Service
Tmobile Customer Care
1.0
Details
The employees here have a problem with their temper and I don't think anyone with common sense should ever try to apply for anything at this location. I was assaulted by the entire group working in there after I tossed a bottle cap on the ground walking past their...
View full review
ID
#1683925 Review #1683925 is a subjective opinion of poster.
Cons
  • Neglectful
  • Psycho employees
  • Threatening
Reason of review
employees are psychos
Preferred solution
I ask to be contacted via e-mail by T-Mobile itself on what to do with such unruly, dangerous employees.