TMobile
Reviews and Complaints

I was on a phone call with Tisha a T-Mobile specialist on 8/9/26 for well over 1.5 hours. I was applying for an account with T-Mobile and switching from Mint Mobile.

Tisha handled all aspects of the application but when it came to my credit card with Capital One, it was not accepted due to having an old address from when I was visiting Mexico.

While I was attempting to order from my Amazon account while in Mexico, my Amazon orders wouldn't go through unless I used a Mexican address.

With that known, I gave Amazon the address I was currently at in Mexico, and also needed to change it with Capital One and then my orders went through.

I forgot about changing the address back to my US Durango address until my credit card was rejected by T-Mobile due to the Mexico address still on my Capital One account.

Consequently, I undated my address with Capital One with my USA Durango Colorado address and when Tisha made a 3 way call to Capital One Customer Service, they acknowledged the address has been reverted back to my US Colorado address. However the T-Mobile was still not allowing my credit card to go through to finish the application and we found out from the Capital One customer service rep that it would take at least until Wednesday, 8/12/26 to fully go through.

Tisha reassured me we would finish out the application on Wednesday and she made a phone call appointment with me for this Wednesday, 8/12/26 at 10:00 a.m. when the address would show updated. But she didn't keep the appointment.

I am emailing because its absolutely impossible for me to get through to T-Mobile customer service by calling any number on T-Mobile as I was holding on for over 1.5 hours last night and I couldn't take it any longer.

Could someone assist with finishing my T-Mobile application since I invested so much of my energy and personal information given to Tisha?

I have requested an e-sim card so I could use it immediately with the phone I already have that is e-sim compatible and unlocked.

This has been a painful and exhausting situation.

She even paid $10 to get my account going.

I also want to keep my present phone number which is 970-799-****.

If this is going to continue to be this painful, I would rather just get the new free T-Mobile cell phone and a physical sim card sent to me in the mail at my Colorado address.

Its a shame that I had to go through so much angst to become a paying customer of T-Mobile.

I am a senior and wanted to have an automatic monthly payment from my checking account set up.

What is the problem?

Could a human representative please contact me asap? I really need a more dependable cell phone service since I am taking care of an ill person.

When I signed up, I was told my bill for 3 lines plus an accessory is $150.00 a month. Before I said yes, I asked what's your policy on changing the date.

I wasn't told with clarity. The store person said, call customer care and they'll just change the date. Afterwards my bill went up 3 times I called several times over 6 months asking why is my bill so high they said installments, fees. I find out from another store two days ago.

That they shortened 2 months during a billing cycle to pay for and extra day, with out my permission then enabled payment schedule which means your late and you have to pay new months payment on a date you didn't ask to pay. Thinking the dates would be changed properly. Well, they never changed my billing date. So, every month I owe and never could catch up.

I was with there prepaid carrier paying prepaid for 10 years. Im definitely considering going back.

I have been having reception issues, so much that my Instacart job has pretty much dissolved. I am taken on routes to deliver that are nowhere close, and I have had 3 order cancels in 2 weeks, which will not offer me batches due to my points.

I have contacted T-Mobile 5 times now, had my phone reset, even a new esim downloaded, which has actually made it worse. I was given a free month of service and credit of $10 for 6 months, and a promise my problems were corrected. Today, the day after, my phone is worse. And I have no way to make money; how is this fair?

I have been a T-Mobile customer since 2010 and have had issues but resolved. Losing my ability to make money comes at a very hard time and has me feeling hopeless.

I need to end my contract because t mobile is way to expensive of a service when u can get prepaid service for $30 a month no contracts no lies or deception no hassles for the same exact services t mobile services I was lied to about my tablets price at purchase and the monthly fees, the large fees to reconnect are outragious I paid for insurance for 3 years and when my phone cracked I needed my phone replaced or fixed and was told the insurance would not cover it because it had a slight crack barely to the front screen the insurance was expensive and I am so far in debt, I got behind by 1 month and have been paying over $200 every two weeks for a service I was supposed to pay $125 a month and I just get the run around and no one at t mobile will end my contract so now I am just getting further behind on my payments so am truly disappointed in t mobile and should never have left the prepaid services to t mobile services it's a shame t mobile lets down so many customers with no resolutions t the issues about the services I feel it's a complete hassle and it stresses my life out to much please end my contract I beg of you and now you will shut my services down at midnight if I don't pay almost $600 dollars. T mobile you should be ashamed of yourselves it is really embarrassing

I see you people have labeled me as a 'pissed' customer. So, this means you put me in a certain category as if I'm in a 'timeout' or 'Mr.

Johnson, that customer is irate. We'll put him on (the list).' Is this something funny? It's obvious that I am in distress! I was on the phone all day yesterday explaining the situation to the AI customer service; I explained how my Wi-Fi passwords, both of them, are not working, and they kept repeating the same thing to me over and over, had me waiting for a real operator for hours, and they never picked up for the whole day!

Meanwhile, a homeless person I let use my phone seems to be a wizard at this kind of thing while he's hijacking and trying to *** my phone. That's funny, putting me in a category of 'pissed customer'? None of you have ever been pissed with some sort of customer service? And I see this 'What happened box' is telling me 'Well done!' I'm not here to entertain any of you people!

I just need assistance with T-Mobile. And you people have managed to turn it into something else!

Really? Can I get some help, please?

Hello,

I am contacting you about my new TMobile Home Internet service. I received my TMobile Internet box on Sep 2, 2026 and was instructed to call back to complete activation, change my billing date, and enroll for the $100 promotional gift card.

I cannot access the regular support phone line because it requires a numeric passcode I do not have.

Please confirm you can complete activation, change my billing date to [preferred billing date], and confirm my eligibility and timeline for the $100 promotional gift card.

My purchase details are: order # [order #], device serial/MAC [serial], delivery date Sep 2, 2026. I need a written case ID and the expected resolution timeframe.

Thank you,

[Your full name]

[Preferred contact method: phone number or email]

[City, CO]

I'm in very poor health and have to have a working phone. Awfully funny, it works great until you criticize the genius in the WH.

Then the internet goes down. I try using my phone; it says it's not registered on a network. If my daughter can't get a hold of me, she's gonna call 911 and drive down here. My payment is drawn out of my account every month, and I have never been late on my bill.

I get a call; it used to work well. Now it cuts out and we can't hear each other. I'm not the only one either; a ton of people are experiencing the same issue. Time for a class action lawsuit.

My daughter has everything she should need to file a wrongful death suit: times, dates, and messages.

I record all my calls also. Driving a truck for over 30 years, you gotta get up earlier than that.

I opened a consumer, post paid account and purchased a Samsung Galaxy S25.

The device was enrolled in Samsung Knox for Enterprise which is mobile device management.

This mobile device management has allowed an entity unknown to me to monitor my calls, texts, emails, browsing and location history.

The only way to remove Samsung Knox from my device is to have the entity managing my device, release it.

I signed up for "normal" cell service. I was placed in a private, virtual network.

My calls take place over older, less secure bands. Furthermore, my IMEI was blacklisted preventing my calls to take place on other networks.

Nearly all of my apps are modified and have MDM like permissions, others read Knox Manage. Samsung's Galaxy Store and Google's Play Store are not allowing me to find and download the apps that I want.

They caused me to lose my Google Account which was set up on my phone.

The app's logs read Final Email.

I have requested help from T-Mobile, Samsung and Samsung Knox. I have yet to receive meaningful help.

Since leaving Verizon after 19 years and joining T-mobile I have difficulty paying my phone bill. These companies today seem to want everyone on autopay.

Im 69 years old and I still dont like autopay. Now it seems it has become almost impossible to pay this phone bill. When I bought phone plan last year the associate showed me how to get my password set up. Not a month later I keep getting We have a problem and cant get in to pay my bill.

Ive had to go to different t-mobile stores & making many many phone calls to get help. Well these phone numbers dont help at all.

Just adds to my confusion. So Ill be checking out other phone companies!