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Resolved

I ordered two IPhones on March 24 at 8am. I stated that I wanted to be on the family plan wanted to pay for the phones on their payment plan. The customer rep wrote up the contact had me to e sign the document. That evening as I read the contract I noticed she had put...
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2.3
I liked
  • Plans
I didn't like
  • Customer service - or lack thereof
  • Awful
  • Deceiving sales agent and no accoutability
#816947
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Resolved

I went to T-mobile to figure out why my phone would not ring for the past two months. I can hear notifications but when a call came in, unless I am looking at the phone, I will miss the call. Two weeks ago I went into the T-mobile store to resolve the issue. I was told...
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3.3
Chowchilla, California
I liked
  • Low prices
I didn't like
  • Knowledgeable customer service
#806855
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Let me start off by saying that when I first signed up with T mobile they had, undisputedly, the best customer service in the business!! Now unfortunately, next to Direct TV, T Mobile has by far one of the worst that I have had to deal with!! 17/18 months ago I got my...
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pparavano
pparavano

Here is an update: I thought it prudent to update my complaint and be fair to T Mobile, since they did resolve my situation to my satisfaction. After posting my complaint I al...

Anonymous
Anonymous

Here is an update: I thought it prudent to update my complaint and be fair to T Mobile, since they did resolve my situation to my satisfaction. After posting my complaint I al...

1.9
I didn't like
  • Customer disservice
  • The
#696843
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I have been with tmo for 13 years. I just bought 2 phones for almost $900 each. One of my phones drops calls the other no longer operates the wifi function. Tmo warrantied the one with the broken wifi, but the replacement keeps freezing and rebooting. Tmo customer...
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Anonymous
Anonymous

That's why I buy metro phones their cheaper dude if it brakes I just get another I don't even get warranty cause now day's warranty sucks

3.1
#686942
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