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My husband and I had both wanted the Galaxy Note when they came out over a year ago (guess it's a good thing we didn't get them), but because of the problems we settled on the S7 Edge for the both of us (the sale person said we can get the jump plan and switch when the...
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1.5
I didn't like
  • Dishonesty
  • Customer support
  • Earning something but not allowed to use it
#1126336
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I was with this company over 10 years. I cancelled due to spotty service and when I did they prorated my bill and charged me per day so they could hike my bill up to what I normally paid monthly. That is extremely poor customer service. I tried to stick it out with...
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1.3
I didn't like
  • Cancellation policy
#1126316
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I had purchased the Syncup devise and had a problem with it from the first week. I was instructed to call the SYNC UP tech service - which was great - but they could not figure out what was wrong after 2 months and recommended that I should have a case to return it. I...
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2.4
North Plainfield, New Jersey
I didn't like
  • No service and principal
#1125154
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Tmobile - T mobile Bad service & lies

Tmobile
#1133380
1.6
Details
As new customer was promised better service within 90 days. 3 12 yrs later Crap service & repeated lies. Sick of lies & ready to go to Verizon with a family group of 7 others. Tmob will start bleeding but too ignorant to fulfill promises.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Tmobile - T-Mobile could careless less who hacked your info
1/1

Tmobile - T-Mobile could careless less who hacked your info

Tmobile
#1122640
I’m an 11 year customer with T-Mobile and someone hacked my account and after 20 days T-Mobile can’t forget out how and why
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Tmobile - The worst company

Tmobile
#1118370
2.1
Details
I ordered a s8 plus i was told after 2 payments i would get a vr with a controller 4 months later nothing they offer me 60 bucks credit i been with them 5 years i get the run around false advertisement to sell phones they also allowed fraud someone walked i. To a tmobile store amd purchase a phone on my account with no id i am going to verizon
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Tmobile - Jump plan rip off

Tmobile
#1125383
Loyalty customer service sucks !! I have four lines and have been paying $200 a month to T-Mobile. I will switch to art
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My exchange students went in to get a phone, they wanted to keep their phones they brought from home. After charging them for sim cards and a prepaid service promising their phones would work and that they would not be in a contract. We discovered that the one of the...
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1.0
Missoula, Montana Province
I didn't like
  • Having money stolen from me
  • Being lied to
  • Prefered to prolong then fix a problem
#1123126
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Tmobile doesn't provide what they sell
I ordered a revvl tmobile phone on 9/15/2017 on order number 3170261145 and paid 163.20 for the phone. They told me the phone was back ordered, so when I received the phone on 9/28/2017, it was an aristo phone; the wrong model name. What it appeared is that at the...
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1.5
I didn't like
  • Customer service that could not speak good english
#1111813
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Purchased galaxy 8 in april phone got damaged in july went inyo tmobile where phone was purchased to switch sim card to a usable phone i then tried to file claim they said it wasnt an insured device even though protection was purchased. So because i switched sim to a...
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1.0
Selma, Texas
#1130532
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in September of 2016, I was told by sales person 'if you trade in your old iphone you get iphone 7 basically for free'. Signed up with T mobile, got iphone 7 and traded in old iphone. I started paying $27.09 per month for the new phone. No credit seen. Called T mobile,...
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1.4
I liked
  • Unlimited plan
  • Not much to like
I didn't like
  • Billing
  • Customer support
  • Insulted
#1104627
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Hey Everyone, Please share this with all of your friends so they too will not get ripped off by T Mobile: - In case you or anyone you know is thinking about buying a prepaid international SIM Card from T Mobile - tell them to think again, not waste their time & go...
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I didn't like
  • Customer support
  • Cust serv and liars and employeea
  • Deceptive practices
#1116927
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I am now on my 4th cell phone warranty exchange. I am very disappointed in T-mobile's service today and how they are handling my current situation. I have been a loyal customer for 10-11 years (back when the company was named VoiceStream). I just paid off my Samsung...
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#1123541
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I switched over to TMobile August 2016 and was advised when switching over I would be paid for the early termination. I was not told an expiration date on this promotion. I received my final bill end of November and submitted it to TMobile 01/04/17. I waited until...
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1.0
#1087256
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