TMobile
Reviews and Complaints
Tmobile Lg Electronics G Pad F V496 Tablet Review from Mount Laurel, New Jersey
Tmobile - Account Review from Chicago, Illinois
Tmobile Sim Card Review
Lied to me and I had to pay for a tablet I did not want
Tmobile - Phone Service Review from Fort Lauderdale, Florida
The usual t-mobile screwing: they have my visa card. They changed my monthly fee to $35 a month.
The billing person told me it is a new promotion last month so I get my $40 a month service for $35 a month. So once again my service got shut off on the first day of the month. The villi g agent who told me of my new fee last month had me enter the new auto pay amount of $35 and yesterday I w a told there has never been such a promo!!!
So niw c I got verbally abused by a sup.
Who was a real jeek. U can be sure I will be trying g to find a bett set service for lower cost. Incidentally I get no signal bars. No 4 g.
No 3 g. No 2 g. No 1 g. No G.
Told by joseph. Tech.of highest level that the area is congested so I cannot get 4G or a y g. That we need 4glite which they are trying to get in my area!! Towers everywhere and no service!
I used to work a little be\er than it does now. No voicemail many times. Ness ages take days to reach me. Calls do not reach me.
I get cut off continuously.
Horrible service and no one can get service in my area. It is like I live in a one horse town.
- Anyrhing
Change of ownership
I transferred ownership of my daughters line to her responsibility. After two hours on the phone with a representative from Thailand, my daughter and I were finally able to get her line transferred to her.
My daughters line has a financed IPhone which we said needed to also be transferred to my daughters account. The rep and her manager both assured us the service and equipment were transferred. In March, my phone bill was higher than expected but no explanation on the bill. I called TMobile and was told the equipment from my daughters phone was still being billed to me.
I was told she would have to sign a form to have it transferred since it wasn't done with the original transfer. I was told an email would be sent. After several days I called back and told them we hadn't received an email and asked them to mail the form. In April, I called after receiving my phone bill and was told by a rep again in Thailand the equipment couldn't be transferred to my daughter because 60 days had passed and it was my fault for not sending back the e-mail.
I explained several times to him it was the fault of TMobile for not taking care of it when the service was transferred. I also advised we never received an e-mail or a copy of the authorization form in the mail and had called several times for assistance.
TMobile management has refused to make amends for their mistake. I don't have a contract and am very tempted to turn in mine and my husbands IPhones and go with another carrier.
- Management
- Customer support
- Misrepresentation
Tmobile - Account Review from Columbus, Ohio
T MOBILE WORSE THAN EVER!!!!!!!!!
ost Comment
Anonymous
Anonymous less than a minute ago #115****
NOPE. NOT RESOLVED AND EVERY MONTH, REGARDLESS THAT THEY HAVe MY VISA NUMBER AND I AM ON AUTO BILL, THEY ARE TOTALLY INEPT AND CONTINUE TO TURN MY SERVICE OFF EACH MONTH. A DISABLED SENIOR WITH NO OTHER PHONE!!!!!IMAGINE THAT.
I WONDER IF THERE IS AN ATTORNEY WHO WOULD GET ME A SETTLEMENT FOR THEIR BEHAVIORS......
THIS IS HORRIBLE. NO 4 G, NO 3 G NO ANY G HERE. NO SERVICE MOST OF TIME. STILL NEVER SENT ME A N E W LG PHONE AFTER THE FIRST ONE BLUEW UP AFTER A WEEK, OVERHEATING DUE TO IT'S INTERNAL DEFECTS. AND ALL THE STRESS THEY CAUSE ME NO STOP. BUT NO AFFORDABLE SERVICE HERE EXCEPT THEM, AND WITH THE INTERNET . BUT THEY TOLD ME, NO SERVICE DUE TO NO 4G LTE. AND NOT PUTTING IT IN. SO I PAY FOR 4G, DO NOT HAVE 4G. DO NOT HAVE HARDLY MUCH SERVICE THAT IS IN ANY WAY RELIABLE. AND YOU KNOW THE REST.
Tmobile is Shady
- Phones and service
- Hidden charges
Preferred solution: Full refund
Unprofessional - Unpleasant Reps - Bad Talk
- Cust serv and liars and employeea
- Reps
Lied about Jump Program Bait and Switch
I had been a Verizon customer for 14 years was not happy about their data plan so I switch to T- Immoible BIG MISTAKE first I gave them 2 exchange phones the rep ask me if I had any more and I brought him 4 older phones which he did not give me credit for. I explained that my daugther in-law switched for the jump program and her bill would be $154.00 monthly for 2 Phones with 10 gigs of data each.
so I left Verizon the planned seemed good for the price I was so wrong.I've had them for 5 months and haven'nt had a bill for that amount yet.I had decided to change my billing cycle and they charged me an extra $124.00 for moving my billing date for 7 days to acommedate my fixed income further more I spoke to rep Manny (would not give his ID #) concerning a charge about my service being suspended I explained that I spoke to a rep supervisor Tanisha ID#408**** and that she would extend my service 3 days if I paid in full including the Bogus $124.00 which I did, then he tells me the charge is for the previous bill I stated that if I had a zero balance how could there be a previous due.
gave me more BS ,got so fed up trying to explain I just let it go letting them go to going back to Verizon. T-Mobile really sucks BTW got stuck on the highway with not phone service good riddance
- Billing
- T-mobile policies
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Verified Reviewer | Chicago, IllinoisTmobile Phone Service Review
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NOPE. NOT RESOLVED AND EVERY MONTH, REGARDLESS THAT THEY HAVe MY VISA NUMBER AND I AM ON AUTO BILL, THEY ARE TOTALLY INEPT AND CONTINUE TO TURN MY SERVICE OFF EACH MONTH.
A DISABLED SENIOR WITH NO OTHER PHONE!!!!!IMAGINE THAT.
I WONDER IF THERE IS AN ATTORNEY WHO WOULD GET ME A SETTLEMENT FOR THEIR BEHAVIORS......
THIS IS HORRIBLE. NO 4 G, NO 3 G NO ANY G HERE.
NO SERVICE MOST OF TIME. STILL NEVER SENT ME A N E W LG PHONE AFTER THE FIRST ONE BLUEW UP AFTER A WEEK, OVERHEATING DUE TO IT'S INTERNAL DEFECTS. AND ALL THE STRESS THEY CAUSE ME NO STOP. BUT NO AFFORDABLE SERVICE HERE EXCEPT THEM, AND WITH THE INTERNET .
BUT THEY TOLD ME, NO SERVICE DUE TO NO 4G LTE. AND NOT PUTTING IT IN. SO I PAY FOR 4G, DO NOT HAVE 4G. DO NOT HAVE HARDLY MUCH SERVICE THAT IS IN ANY WAY RELIABLE.
AND YOU KNOW THE REST.