Phillip T Aor

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Verified Reviewer

Money question

Updated by user Feb 23, 2024

Customer service was great

Original review Feb 19, 2024
I cancelled my t-mobile service and you still took money out of my checking account how is this possible
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Loss:
$60

Preferred solution: Full refund

User's recommendation: Please be carefull and write down everything Nd your pin no. Witch I didn't do know I am fighting to get my money back don't set up auto pay until you are sure this product is what u want

Robert Noblit N

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Verified Reviewer

Lie they push people out the door they over charge and they take. Soup ***

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Original review Jan 04, 2024

Tom and athere.I'm a girl now I have to lay in pane rest of my life they broke my toes got gangrene. They've been lying to all their customers and the police department won't make arrested on Tom and his brother either or both need to be punished for their doing's customer to Tom a healthier never does wrong customer always is right we all know that.

Customer is always right you already know I Robert noblit will win that.

So healthier did push me out the door and took all my money and cleared my T-Mobile Metro account I want them Tom and athere be punished for everything they have done and did *** lot more. Plz help me.

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Loss:
$500000
Cons:
  • Right now none

Preferred solution: Apology

Natausha Xfa

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Verified Reviewer
| map-marker Troutville, Virginia

Horrible Experience

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If I could rate a 0 I would. Canceled my 3 phone lines with T-Mobile 2 months ago. Got another bill a month after I cancelled. Called in and was told the previous representative did not cancel all my lines like requested and was told they applied a credit to the account. Was ensured everything was corrected. Just received another bill for 2 months behind. Called customer service and was told they see that it was an error, but the system will not allow them to apply a credit. Also was told they have no other departments to help with this issue???
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Sherell C Xjf

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Verified Reviewer

I spoke with representative concerned with my account no one never called me back as promised... feeling like poor customer service..

No one never called me back concerned bout the credit on my account..as promised and supposed call bout questions I had on my account.,also
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Preferred solution: Apology

Anonymous
map-marker Philadelphia, Pennsylvania

I have a problem with billing

I have had T-Mobile for 9 years and never had a problem trying to reach customer service. I had to call the president's office last week to discuss my bill and he was very helpful. I told him about dialing 611 more than 130 times in 4 days and could not reach a live person I never had that happen before
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Jamie F Zub

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Verified Reviewer

Customer Service

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After going to a store, who couldnt help me. They suggested I call customer service, which I replied this wont end well.

I have had horrible experiences with customer service. I called because that seems to be the only way to address my service issue. After 29 minutes and the customer service rep putting me on hold numerous times, I finally lost my cool.

The rep couldnt answer simple questions about a possible plan switch nor would they put a supervisor on the phone after repeated requests. Now I am still waiting on the supervisor to call me back within 10 minutes, which was over 30 minutes ago.

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Cons:
  • Scattered coverage and horrible customer service

Preferred solution: A discussion with someone about my switching plans. Easy peasy.

User's recommendation: Use a company with a reputable customer service

1 comment
Guest

they out sourced and or eliminated many jobs so what you have for "support" are poorly trained and have no clue most of the time they will often lie and nothing will be done about that there executive reelations ( use to be able to call them) are no better if you complaint o much or expect help or a answer to a simple valid question they will block your phone and give you a address to "write" for help ( sometime in the next 90 years be shocked if they reply by letter)

Anonymous
map-marker Sacramento, California

Weirdest customer service interaction ever

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I was considering switching to Tmobile, so I started a chat w CS rep to ask a few questions. I clearly explained my situation; 2 phones, one fine one cracked, want to compare trade-in value to decide if I'll give my son a phone or just get myself a new iPhone 15.

Also wanted to know about bundle promos w subscriptions like Netflix & home internet options. He asked me the same question FIVE TIMES: How much can we charge you monthly? What is the max you can pay us? (Worded like that!) I kept explaining that I couldn't answer that without knowing what I was getting, I've paid anywhere from $40 - $130/mo, but obv my decision depends on their offers.

He just kept going at it! "How much can you spend?" "That's why I keep asking about your budget." WEIRD. I almost felt like he was gaslighting me. Making no sense, ignoring my questions, acting like something was wrong w me for needing promo info.

Finally I got annoyed & left the chat. Later, I saw he'd texted: I don't know what you want me to do. HELLO??? Basically I learned TMobile doesn't value or train their CS reps.

I wasn't a tough sell, but this guy was a jerk so they lost my business. He didn't even try to understand which plan best suited me. Maybe they're paid on commission or something? Stupid, if so.

Then I called Verizon & had a very pleasant chat w a super helpful woman who understood my mom needs. And tried hard to find me the best deal, helped me crunch the #s, set it completely up for me. VZ also accepts damaged/cracked trade-in devices. The one helpful fact TMobile's rep gave me was they do NOT accept iPhones w even the smallest crack as trade-ins.

That is huge, bc I got nearly $900 back for my old shattered phone. 15 mins later, I'm back to VZ. I don't think I would've spent much less anyway at TMobile; think they're just fairly dishonest in quoting costs in commercials.

So my industry take: you get what you pay for. I'll happily pay a few $ more/month to have access to helpful humans who seem content & competent at their jobs.

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User's recommendation: if you value customer service, go w Verizon.

Ali M Ucl

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Verified Reviewer
| map-marker Amsterdam, North Holland

Network unlock

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I'am from goz-amer refugees camp. I have a brother resetled in usa who send me a galaxy s7 edge. But it's locked by sprint and so i cn't use with my tigo/airtel sim from Chad. I need help.
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Anonymous
map-marker Philadelphia, Pennsylvania

I have a problem with billing

I spoke with some one from T-Mobile Corporate office a few minutes ago and she is going to have some one call. I have had T-Mobile for 9 years and never experienced the problems and issues that have incurred lately. I'm 76 years old and partially disabled I don't need this type of stress. I think it's time to look for another mobile carrier
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Anonymous
map-marker Arvada, Colorado

Unable to pay bill

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I recently cancelled 3 of my 4 lines with T-Mobile. Initial plan was to cancel all 4, but t-mobile had a lock on one of the phones on my account due to remaining equipment balance.

I went to log on to pay remaining balance and was told I no longer have access to my account, under my name, because my phone number is no longer associated with T-Mobile. I explained that the account is in my name and they said it doesnt matter.

I asked how I am suppose to review and pay the bill, they said they could take payment over the phone. I explained I would like to look at it first and they said that wasnt possible unless they mailed me a bill, but they wouldnt be able to unlock 4th phone until balance was paid.

So account is in my name, no one elses name is listed anywhere on account, t-mobile acknowledges that they would be sending ME the final bill by mail, but wont let me access the account because my previous phone number is no longer linked with T-Mobile.

They have no other name to bill, and no permission to speak with anyone else regarding the account, but I cant have access to pay the bill online so they can remove the lock in my 4th phone.

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User's recommendation: Make sure you complete everything online prior to canceling services with t-mobile, because after to cancel, you are chop liver and they refuse to assist you.

Demond L Uke

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Verified Reviewer

I need more time to pay my bill

I need more time to pay my bill I can pay it on 02/9/2024 that's when I get paid from my work if you can help me with that.
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Preferred solution: My phone restored

Anonymous
map-marker Mobile, Alabama

Return Internet tower

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Return tower continue to charge me for internet never been used. Stop charging me for something I never had.
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User's recommendation: Think twice

Jada F Bfr

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Verified Reviewer

SIM card

I would like to unlock my sim please. I live in the Bahamas and every time I try to put in my BTC SIM card it always say that it is not supported by apple so I did some digging and found out that the reason it isnt working is because the phone is locked and only the cell provider can unlock it sadly
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Preferred solution: Price reduction

Resolved
Barbette D

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Verified Buyer
|

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Resolved: I do not wish to switch from my BLU phone..pkease cancel my prescription. It was not me!!

TMobile - I do not wish to switch from my BLU phone..pkease cancel my prescription. It was not me!!
My gr daughter the did app for your tablet it wasn't me so please don't change me from my BLU T mobile phone
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Preferred solution: Not to be switches to your company from BLU T mobile

Anne P Cdg

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Verified Reviewer

We do not consent to your new terms of service

Our names are Lyndon Jay Pettijohn and Anne Carol Pettijohn and we have cellular service with Mint Mobile which uses T Mobile network.

Your corporation is right now being put on notice that you have no authority over us, two living souls. You are being put on notice that your corporation is violating the God-given civil rights of every one of your customers and second party users.

Where your TOS are concerned, our 1st Amendment rights trump ANY terms of service. We do not give consent for your corporation to have any legal oversight over our free speech. We will freely discuss alcohol, tobacco, firearms, sex and any other topic we choose, free of your clutches. Do we make ourselves clear?

You will not interfere with our lives in any way. Your corporation only provides cell phone service.

That is the extent of your involvement with my family. This is your first, last, and only warning to cease and desist interference with our life, liberty, and pursuit of happiness.

Lyndon Jay Pettijohn

Anne Carol Pettijohn

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Preferred solution: Full rescinding of this illegal "terms of service".

User's recommendation: T Mobile's new terms of service starting 1/1/24 will set $2K fines for speech they deem unacceptable ( involving the government ATF.). This includes what they get to deem as "hate speech". This is a blatant 1st Amendment violation of We the People.

2 comments
Guest

This is a third party complaint site for thousands of companies. T Mobile doesn’t come here.

You have no idea what or where you’re posting. Go get triggered elsewhere boomer.

Guest
reply icon Replying to comment of Guest-2455062

I'm unfamiliar with your term--"boomer". I will assume it is a slur.

What about responding to a person you may never meet with a measure of human kindness? Please remember I did not write this letter to you personally. I'm sure if we met in person you would never use a slur toward me, and I certainly would use respect toward you.

If I used the wrong platform to post, I appreciate your directing me away from this platform. Please use kindness next time?

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