OK so i added 2 free lines 4 months a go and i was suppose to get charged for those line for 2 months and on my third month bill i was suppose to receive credit for what ever i paid for those 2 lines. but i am still getting charged for those 2 FREE lines. and i talk to...Read more
I recently wanted to change my plan with T-Mobile only to be told that since I have a "Jump!" lease, I owe either the reminder months lease payments and then return the phone, or pay the remainder months lease payments and an additional 166.99 to purchase before I can...Read more
TMobile was GREAT when I first started... NO contract, no overages, no totally bogged speeds, it was all fine and dandy. Yet just within the past year I want to say, things got SIGNIFICANTLY worse. My MAJOR frustration started with them when my IPhone 5 was not holding...Read more
Tmobile Account Review
by jaygoff74 #1023888
my lease came up so i went online to have balence put on payment plan. paid taxes and gave e signature then received a1200.00 bill. now have been trying to cancel with no success.
Short Review for March 14, 2017
by anonymous #1020980
After having T-moblie as my phone carrier for 15 years am told to go to another company and than come back if I want good phone Deals wow and that is a supervisor.
Tmobile Cell Phone Replacement Review
by anonymous #1011110
They will not give me an alternative phone for a Samsung core prime. I have had 4 of them forced on me. No one can hear me and all email goes into trash. Severe audio and email problems . Jonathan Lamm 609-225-1202
Tmobile Mobile Hotspot Plan Review
by anonymous #1007773
Called due issue w hotspot connection 27min 4 transfers (after they confirmed only had hotspot)told needing to transfer again due wrong dept this time... gave up--will take 50min drive to s/w someone face to face that speaks English as a first language.
I have called and talked to 6 diff ppl and no one was able to help me. one even told me to throw it away and buy a new one, another one said there is nothing they can do. I had the phone for 2 months galaxy 7 and the phone just frozed took it to get it reset at a...Read more
Emergencies can suddenly happens at any time, but if you are relying on a cell phone service company, make sure is NOT T-MOBILE. I placed this complaint on Better Business Bureau against T-Mobile and I will be escalating this complaint. I will send it to nationwide...Read more
I quit T-Mobil after a year cause i'm on a fixed income so i needed a cheaper phone company. My new phone service said that my phone service with T-Mobil is stopped and my auto pay will stop also. We even though T-Mobil knew i changed companies they never canceled my...Read more
Switched over on Black Friday because of lies I was told by rep. Come to find out promotions can't be combined. Have not received all of my promotions and my bill is not what it should be. Contacted them via phone, chats, PMs and all to no avail. They won't resolve my...Read more
spoke to dustin supervisor customer service 5:59 pm 03/3/2017 was rude and didn't care to keep my services, was explaining on my free promotions they do once in awhile on free lines or add a line for free, just to find out on my bill, I thought I have gotten and told...Read more
Not that this is my first HORRIBLE experience with T-mobile.. In fact, I am not sure I can recall an easy one.. There is so so so much disconnect in this business it makes my blood pressure raise. We purchased a phone got one free... Or so we thought.. I am STILL...Read more
T-Mobile has been the worst since 2016, I have an unlimited plan that can't play a simple video, ever. The speed is slow and I get a frequent "No Service" status on my iPhone7 as a signal strength indicator. Their customer service is the worst, I've called and gone...Read more