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T-Mobile has been the worst since 2016, I have an unlimited plan that can't play a simple video, ever. The speed is slow and I get a frequent "No Service" status on my iPhone7 as a signal strength indicator. Their customer service is the worst, I've called and gone through their website for help and zero call backs, zero email / text backs, zero updates, zero resolutions. I'll drop them once I find another service. My cell was purchased at...
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#1012779
I was a Verizon customer, and on this date 04/01/2016 I decided to return back to T-Mobile. I visited the T-Mobile location 4/1/2016 on Old Denton and was told agreed to sign up for T-Mobile services. I was told by the sales associate that we could keep our numbers, they needed access to my Verizon account to cancel it, I gave them my new Verizon Galaxy Note 5, and an I phone. I was told they would give the cell phones to the manager and also my...
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#1012482
I'm getting bad vibes here about T-Mobile. Cancelled during the 14 day trial period. But today they debited my account for $ 100.00 for a month of actual service that I haven't had. Now it seems they also won't refund the initial $ 92.84 setup fee because I didn't initiate the benefit for my 2 lines, for which I had 30 days. Why should I have claimed that when I cancelled during the trial period ( after 13 days ). Plus, before and when we signed...
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#1011727

Tmobile cell phone replacement Review

#1011110
1.0
They will not give me an alternative phone for a Samsung core prime. I have had 4 of them forced on me. No one can hear me and all email goes into trash. Severe audio and email problems . Jonathan Lamm 609-225-1202
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Tmobile Mobile Phone Service Review

#1007773
2.7
Called due issue w hotspot connection 27min 4 transfers (after they confirmed only had hotspot)told needing to transfer again due wrong dept this time... gave up--will take 50min drive to s/w someone face to face that speaks English as a first language.
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Tmobile Internet Service Review

#997726
1.0
Well I just started having connection problems with hotspot. Not pulling any web pages..called tech support for 4 days running and no one could resolve the connection issue. The last tech said well looks like you didn't purchase big enough data plan. I told that last tech no I sign up with the wrong company. Your techs couldn't trouble shoot a pencil.
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Short Review for January 22, 2017, Other

#995211
1.0
T- mobile likes to advertise on Saturday Night Live, Trump haters, so if you love the USA go somewhere else
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Tmobile's Program where they pay off your phone from another carrier is a total scam! Brought in my IPhone5, switching over from Verizon. Guy sells me the whole package, I go on the site to get reimbursement, I get a letter 4 weeks later telling me I'm not eligible. I call back and inquire as to why. I am told that it was because I had a small crack in my screen. I argued that if that were the case and my phone was no good then why did the guy...
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Anonymous

Mike harn They're doing the same thing to us with two iPhone 6 Plus with High gigs saying now they're only worth 155 when they promise at 650 it is a total scam and lies they owe us $...

neurodoc

neurodoc We had a very similar issue, but unlike you, our phones were never in fact, paid off, as T-Mobile had once promised. Waited and waited and did not hear a thing. Eventually tol...

I was a customer of theirs for 13 years. I ordered a Samsung Galaxy 6. The price was $600, and I was going to pay for it @$23.oo a month. After I got it, I decided it was over priced. I repackaged it, like new, and returned it after one week. As soon as the packaged was delivered, I called CS to confirm they had the phone. They did. At the same time I sent the phone back, I switched phone companies, because my phone signal here was lousy. After...
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1.0
#1006095
I am a tmobile customer and happy with them for most part. I have bought about 5-6 phones so far and on their simple family plan and though the main account was on one of my family members name. So the thing was i walked into tmobile store and we wanted to get a 5th line on our plan.we bought a new phone,bought the plan was about to leave when the representative said, hey guys, it seems since you have spend and added 5th line you are eligible...
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#1004145
My 19 year old Air Force Son's phone stopped working without turning if on and off. We had bought the insurance plan when we purchased the phones with T-mobile, and we were told that if we purchased we could " take a hammer to the phone and it would be replaced with a new or refurbished phone. My son had gone to the t-mobile store and was told to come back with a parent and pay 5$ and a new phone would be mailed in 3-5 days. When we went back up...
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1.3
#1002818
On Dec 10, 2016, we went into the store on Kingwood drive to explore the possibility of switching from Sprint on our four children's phones. We were honest about everything we had and owed to Sprint. We were promised an amazing deal and agreed to switch. We spent three hours in the store switching to T-Mobile with the following promised: 1. Up to $650 per line that T-Mobile would pay directly to Sprint to cover cancellation charges, paying off...
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Anonymous

Anonymous Take that lousy place to Small Claims Court !

1.1
I didn't like
  • Being lied to
#1002306
Late last Fall, I was the "victim" (buyer beware!) of a T-Mobile authorized saleswoman. Fortunately I did some backup research to uncover her misrepresentations, and I cancelled the contract and received a return label from T-Mobile before the phones even arrived. Two months later I received a phone call from Amsher, their collections agency, saying I owed over $2600. I asked for instructions on how to dispute the matter, which I executed. One...
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Anonymous

Anonymous All these cell phone companies are alike. They are out to get one thing money or profit.. They will tell you anything just to get your business, and then forget all the empty...

Cpringle2012

Cpringle2012 This ia the worse company ever. I had two weeks to return a ohone which i did and its now nearly 3 months abd they are still billing me for the phone . No one will help me. Th...

1.0
#1000537

Contact Tmobile

Headquarters Address:
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Phone:
(800) 866-2453
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I went to the store to get a phone fixed on Black Friday weekend and was told that I could add 2 lines for free if I upgraded to TMoble One. I was also told that i would get 2 free phones if they picked from specific ones. The first month they charged me for the service of the 2 phone and for the 2 new phones. They also charged me for changing the service and back dated it. When i called I was told that the credit would take 2 months to go into...
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#999852