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I got new cell phone for exchange the one that not working properly and on Warranty, I told the guy to transfer all the data and phone numbers and everything in the old phone ,he says yes he did , and I just believe him. But he didn't do any of that, and I loose all my...
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#1115146
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Tmobile doesn't provide what they sell
I ordered a revvl tmobile phone on 9/15/2017 on order number 3170261145 and paid 163.20 for the phone. They told me the phone was back ordered, so when I received the phone on 9/28/2017, it was an aristo phone; the wrong model name. What it appeared is that at the...
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1.5
I didn't like
  • Customer service that could not speak good english
#1111813
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I have noticed multiple credit card debits from T Mobile. Please check you credit card there are several fraudulent charges as of September 2017. T Mobile is not responding to my credit card company which has contacted T Mobile several times for the last 20 days or the...
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I didn't like
  • Will not do right by the consumer
#1108164
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Tmobile - Customer "no service"!!!

Tmobile
#1104916
1.0
Details
TMobile has been horrible. Customer service is a joke. They could care less. Don't help fix anything. Can't even admit their mistakes and scam you into a service that does not work but take your money anyway even though they scam your phone from you and do not pay you for it. Thanks for the $1000 bill I now owe at the other worthless company Sprint! TMobile is worthless.
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Tmobile - T-Mobile great experience

Tmobile
#1099868
3.9
Details
Unusual problem - phone went straight to voice mail and voice came on: "This is Lisa, I have a $100 gift certificate for you". Tried all usual things to get rid of it but couldn't. In 20 minutes, Jorg at customer service sorted. Great job! Brian Redman
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Tmobile - Bad experience

Tmobile
#1087680
1.0
Details
I bought I phone 5s cash from glendora store after sales man broke my old phone I switch for new company I ask to unlock my phone they didn't bad customer service bad experience retail at store
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Tmobile - Data only Data Pack 10 Dollars 1gb Data

Tmobile
#1070925
1 gb Data only for 10 dollars. Sounded good. They told me i needed Voice feature to use the data pack wich is 3 dollars more. I tried it, when it came time to renew the website said it would cost a minimum of 3 dollars to keep it active, but
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in September of 2016, I was told by sales person 'if you trade in your old iphone you get iphone 7 basically for free'. Signed up with T mobile, got iphone 7 and traded in old iphone. I started paying $27.09 per month for the new phone. No credit seen. Called T mobile,...
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1.4
I liked
  • Unlimited plan
  • Not much to like
I didn't like
  • Deceptive billing
  • Billing
  • Customer support
#1104627
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So, apparently, there is a secret society, to which only selected T-Mobile users are invited. What does the invitation depend on? That is unknown, really. Quite arbitrary. But what you don't know can't hurt you, and chances are you do not know this secret focus group...
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I liked
  • Customer support
I didn't like
  • Elitist focus group
#1104338
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On September 9, 201 at approximately 2:30 pm, my friend and i went to tbe T-Mobile on 93 Court Street , Brooklyn, NY to i quire about the 2 for 1 Samsung 8. When we enteted the store all of the reps were talking to each other and not one of them came over to us to see...
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#1103014
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T-mobile is company is full of polite acting, rude, arrogant people. Dealing with T-mobile so called customer service has been a horrible experience. Customer service Reps do not understand or unaware of T-mobile so called policies, so they lack the ability to help...
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#1097903
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I have been with the company since 2008 and I they have changed for the worse. They use to care about their customers, but now they only care for their profits. I have had issues with Samsung phones twice on less than 6 months!!! To get a replacement is rare without...
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1.0
#1089031
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Collection company RPM in Washington state has called me for weeks, leave no messages. Today I got a hold of someone at RPM, who said they did not know what the charge is for but I owe $105, they said to call TMobile. I called TMobile, have talked with 12 people at...
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#1087593
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I switched over to TMobile August 2016 and was advised when switching over I would be paid for the early termination. I was not told an expiration date on this promotion. I received my final bill end of November and submitted it to TMobile 01/04/17. I waited until...
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1.0
#1087256
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