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OK so i added 2 free lines 4 months a go and i was suppose to get charged for those line for 2 months and on my third month bill i was suppose to receive credit for what ever i paid for those 2 lines. but i am still getting charged for those 2 FREE lines. and i talk to...
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Anonymous

josh t-mobile rep are useless. they just waste your time.

4.2
I liked
  • Plans
  • Pricing of the plans
  • Offer
I didn't like
  • Cust serv and liars and employeea
#1025162
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I recently wanted to change my plan with T-Mobile only to be told that since I have a "Jump!" lease, I owe either the reminder months lease payments and then return the phone, or pay the remainder months lease payments and an additional 166.99 to purchase before I can...
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TMobile was GREAT when I first started... NO contract, no overages, no totally bogged speeds, it was all fine and dandy. Yet just within the past year I want to say, things got SIGNIFICANTLY worse. My MAJOR frustration started with them when my IPhone 5 was not holding...
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1.0
#1021170
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Tmobile Account Review

#1023888
1.0
my lease came up so i went online to have balence put on payment plan. paid taxes and gave e signature then received a1200.00 bill. now have been trying to cancel with no success.
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Short Review for March 14, 2017

#1020980
1.0
After having T-moblie as my phone carrier for 15 years am told to go to another company and than come back if I want good phone Deals wow and that is a supervisor.
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Tmobile Cell Phone Replacement Review

#1011110
1.0
They will not give me an alternative phone for a Samsung core prime. I have had 4 of them forced on me. No one can hear me and all email goes into trash. Severe audio and email problems . Jonathan Lamm 609-225-1202
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Tmobile Mobile Hotspot Plan Review

#1007773
2.7
Called due issue w hotspot connection 27min 4 transfers (after they confirmed only had hotspot)told needing to transfer again due wrong dept this time... gave up--will take 50min drive to s/w someone face to face that speaks English as a first language.
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I have called and talked to 6 diff ppl and no one was able to help me. one even told me to throw it away and buy a new one, another one said there is nothing they can do. I had the phone for 2 months galaxy 7 and the phone just frozed took it to get it reset at a...
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1.0
#1020925
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Emergencies can suddenly happens at any time, but if you are relying on a cell phone service company, make sure is NOT T-MOBILE. I placed this complaint on Better Business Bureau against T-Mobile and I will be escalating this complaint. I will send it to nationwide...
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#1019657
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I quit T-Mobil after a year cause i'm on a fixed income so i needed a cheaper phone company. My new phone service said that my phone service with T-Mobil is stopped and my auto pay will stop also. We even though T-Mobil knew i changed companies they never canceled my...
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Switched over on Black Friday because of lies I was told by rep. Come to find out promotions can't be combined. Have not received all of my promotions and my bill is not what it should be. Contacted them via phone, chats, PMs and all to no avail. They won't resolve my...
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1.0
I didn't like
  • Fact that they are robbing me
  • Lies
  • Are dishonest and untrustworthy
#1017438
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spoke to dustin supervisor customer service 5:59 pm 03/3/2017 was rude and didn't care to keep my services, was explaining on my free promotions they do once in awhile on free lines or add a line for free, just to find out on my bill, I thought I have gotten and told...
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1.5
#1016808
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Tmobile Samsung Cell Phone Upgrade Review
Tmobile Samsung Cell Phone Upgrade Review
Tmobile Samsung Cell Phone Upgrade Review
Tmobile Samsung Cell Phone Upgrade Review
Tmobile Samsung Cell Phone Upgrade Review
Not that this is my first HORRIBLE experience with T-mobile.. In fact, I am not sure I can recall an easy one.. There is so so so much disconnect in this business it makes my blood pressure raise. We purchased a phone got one free... Or so we thought.. I am STILL...
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2.1
#1014528
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Contact Tmobile

Headquarters Address:
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Phone:
(800) 866-2453
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T-Mobile has been the worst since 2016, I have an unlimited plan that can't play a simple video, ever. The speed is slow and I get a frequent "No Service" status on my iPhone7 as a signal strength indicator. Their customer service is the worst, I've called and gone...
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