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I recently moved from a tiny town in Georgia to larger metropolitan area in Louisiana. I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls...
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1.0
#1145412
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I was having a terrible experience with my phone freezing up, and not charging. I was told by phone to go in a specific store, 854 Cleveland Ave. It was horrible, there were three teen workers there playing around so loudly that they did not even notice I was there,...
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#1137728
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I was told if I switched to T-Mobile I would receive the following: 1. The Senior calling plan with unlimited calls, texts, and data for $50 (including taxes) with an auto payment enrollment. 2. $300 rebate on the purchase of the iPhone X Under those conditions I...
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#1136526
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Tmobile - T mobile Bad service & lies

Tmobile
#1133380
1.6
Details
As new customer was promised better service within 90 days. 3 12 yrs later Crap service & repeated lies. Sick of lies & ready to go to Verizon with a family group of 7 others. Tmob will start bleeding but too ignorant to fulfill promises.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Tmobile - Jump plan rip off

Tmobile
#1125383
Loyalty customer service sucks !! I have four lines and have been paying $200 a month to T-Mobile. I will switch to art
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Tmobile - I am considering class action lawsuit

Tmobile
#1124034
If you can prove you were charged for products you did not buy or charged for the booster kit that you returned and have proof you returned it, then contact me. I am tired of the monopolies that suck it to the little people. I say its time to say suck it to them. suemonopoly@gmail.com
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Tmobile - Horrible customer service

Tmobile
#1123112
No body at tmobile is on the same page reps give out mis information and i gotta pay for it.....
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I’ve had an account for 9 years with T-Mobile, when I contacted them and asked if they have a competitive plan to upgrade the three iPhones I have with them, I was told I could buy one get one if I added a new line. This is the second time I was suckered into this...
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1.6
#1135356
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Went to the tmoblie store, to get 2 lines, over 55 plan, for 60.00 per month. I have been charged, $122.66 four months. Went back to the same store 5 times, to get this resolved. Told them i want my money back, Sorry we can only give you a credit, Which does not equal,...
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1.0
#1132607
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Purchased galaxy 8 in april phone got damaged in july went inyo tmobile where phone was purchased to switch sim card to a usable phone i then tried to file claim they said it wasnt an insured device even though protection was purchased. So because i switched sim to a...
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1.0
Selma, Texas
#1130532
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My husband and I had both wanted the Galaxy Note when they came out over a year ago (guess it's a good thing we didn't get them), but because of the problems we settled on the S7 Edge for the both of us (the sale person said we can get the jump plan and switch when the...
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1.5
I didn't like
  • Customer support
  • Dishonesty
  • Earning something but not allowed to use it
#1126336
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I was with this company over 10 years. I cancelled due to spotty service and when I did they prorated my bill and charged me per day so they could hike my bill up to what I normally paid monthly. That is extremely poor customer service. I tried to stick it out with...
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1.3
I didn't like
  • Cancellation policy
#1126316
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I had purchased the Syncup devise and had a problem with it from the first week. I was instructed to call the SYNC UP tech service - which was great - but they could not figure out what was wrong after 2 months and recommended that I should have a case to return it. I...
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2.4
North Plainfield, New Jersey
I didn't like
  • No service and principal
#1125154
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I am now on my 4th cell phone warranty exchange. I am very disappointed in T-mobile's service today and how they are handling my current situation. I have been a loyal customer for 10-11 years (back when the company was named VoiceStream). I just paid off my Samsung...
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#1123541
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