filters
state:
Show
city:
Show
category:
Show
product:
Show
I returned a phone (Samsung galaxy edge 7) that I had purchased from T-mobile online about 2 months ago and I have yet to receive a refund. I tried call and cancel my order because I was in the process of moving, and I was told that it couldn’t be canceled since it was...
Read more
3.4
I liked
  • Phones and service
  • Initial price plan they gave me
  • Verizon
I didn't like
  • Reception
  • Refund policy
  • Coverage
#1039830
Reply to reviews
I wanted to change my device as it was not performing as per my expectations, so i walked in to a store to change they informed me that i have missed my buyback date by 2 days. they asked me to call customer care. customer care was also not helpful either. after long...
Read more
My name is Ivonne im tmobile customer for almost 10 year, due to personal matter i couldnt pay my bill on time . I called customer services and i made my payment . I requested to speak with a supervisor so see if can help me to avoid or reduce my late fee. Spoke with...
Read more
Anonymous
Jon D.0

I have tmobile I am so pissed at them. The I had to degrade my service because the DID AWAY WITH THE $50.00 PLAN. THEY ARE A RIP OFF ARTIST STAY AWAY FROM THEM.

#1038518
Reply to reviews

Tmobile Account Review

#1023888
1.0
my lease came up so i went online to have balence put on payment plan. paid taxes and gave e signature then received a1200.00 bill. now have been trying to cancel with no success.
Comment Be first to start a discussion
Show

Short Review for March 14, 2017, Pc_service

#1020980
1.0
After having T-moblie as my phone carrier for 15 years am told to go to another company and than come back if I want good phone Deals wow and that is a supervisor.
Comment Be first to start a discussion
Show

Tmobile Cell Phone Replacement Review

#1011110
1.0
They will not give me an alternative phone for a Samsung core prime. I have had 4 of them forced on me. No one can hear me and all email goes into trash. Severe audio and email problems . Jonathan Lamm 609-225-1202
Comment Be first to start a discussion
Show

Tmobile Mobile Hotspot Plan Review

#1007773
2.7
Called due issue w hotspot connection 27min 4 transfers (after they confirmed only had hotspot)told needing to transfer again due wrong dept this time... gave up--will take 50min drive to s/w someone face to face that speaks English as a first language.
Comment Be first to start a discussion
Show
I don't know where to start at this point so T Mobile had 3 missing payments totaling up to $700 plus dollars from me that I paid starting in July 2016 so my girl and I called and called almost everyday and the situation didn't get resolved until December yes 5 months...
Read more
#1035960
Reply to reviews
I called t-mobile on 04/17/17 spoke to someone he said that he would put my account on hold until 04/20/17 and that my account would stay active.but this morning the phones are off. because he didn't do his job. and this is not the first time. you spend time on the...
Read more
#1035856
Reply to reviews
My Samsung phone has been locked out do to forgetting my Google password. Tried to many times to open my account and now my phone is locked. I have been told by your company that it is now a national security issue. I have tried to fax information to this company 4...
Read more
1.6
#1034417
Reply to reviews
Been with T mobile right at 15 years, thats a long time to stay with one Company. Very disappointed at the servie i recieved when i went to get a New phone after i broke my screen. Went to T mobile store 9404 in winston salem,NC I was meet by a salesman that right off...
Read more
Anonymous
said hajisaid

i feel you man same here been with t-mobie 13years i used to get riped off every mont every year till i recieved $1183.06, and the worst part is that they are not willing to ...

2.4
#1029894
Reply to reviews
Maybe this will get someone's attention and find us some help. We switched to your carrier on Black Friday, 2016. We submitted our bills and waited patiently through your companies mistakes. We mailed the phones back with the provided shipping label from your company....
Read more
1.3
#1029406
Reply to reviews
Returned phones unopened. Tracking shows they received them 10 days ago. Called about refund, was informed it can anywhere from 30-90 days. It took them 30 seconds to TAKE my $303.00 but want to take 30-90 days to refund it??? They say this is their "policy". I asked...
Read more
Anonymous
Katlin

STILL no refund

katxox
katxox

Someone at TMobile is actually looking for the phones I returned. Still, not optomistic....

1.0
I liked
  • Not much to like
I didn't like
  • Refund time
#1026155
Reply to reviews
OK so i added 2 free lines 4 months a go and i was suppose to get charged for those line for 2 months and on my third month bill i was suppose to receive credit for what ever i paid for those 2 lines. but i am still getting charged for those 2 FREE lines. and i talk to...
Read more
Anonymous
josh

t-mobile rep are useless. they just waste your time.

4.2
I liked
  • Plans
  • Pricing of the plans
  • Offer
I didn't like
  • Cust serv and liars and employeea
#1025162
Reply to reviews