TMobile

I was a 22+ year Verizon Wireless customer that was finally ready to make the switch after years of overpaying and poor service and lies about credits.

I made the decision to give T-Mobile a try. I placed my order on 12/12/23 and was told things that made it seem too good to believe but I TRUSTED them anyway.

The nice but untrained REAL customer service agent promised me great service when I receive my new phones on Friday (12/15).

I was excited and so was my family. We ordered cases and accessories from Amazon and started saving important voicemails as suggested.

Friday came, and I was prepared to make the switch. I waited and waited until 7:30pm and no phones I called and wasted an hour on the phone being told pretty much to suck it up and wait. It made me feel like I was just a small drop in the bucket to them.

The request for a supervisor was met with being on hold forever so, I gave up.

I called back Saturday morning very early as I thought I might get to speak to someone who actually cared. Let me say at that point I had been told multiple different stories about the breakdown in the process including that I would receive my phones BY Monday but that UPS doesn't deliver on weekends. I then asked how is it possible that I would receive the phone BY Monday if UPS doesn't deliver on the weekend. There was silence, and then I was told delivery will be on Monday (12/18) by 9pm.

I then asked what the problem was, and it was blamed on UPS. I told them that I didn't pay UPS. I paid YOU (T-Mobile). I then went on to share an understanding of basic customer service highlighting that I work hard for my money and I really don't want to waste it on companies like this.

I also (after getting tired of being talked over) reminded the person that we (the customer) are what helps put food on their table. I wasted about two hours that day including being told that night that I should have received my phones on 12/14.

Sunday 12/17 I called back and was told the order is still processing. They didnt have any delay in taking my money though. They certainly had that process mastered.

Bottom line, the poor treatment by Verizon seems to be similar with T-Mobile.

I guess Verizon owns them both maybe?

Update 12/28/23--The T-Mobile saga continues-

After spending literally 15+/- hours trying to become a customer, being charged for service without even having phones to use, being charged for phones that I have never even touched I get two opposing emails today within 2 hours from the same company. One says that my returned brand-new phones (that Ive never even touched) were returned damaged and that they are sending them back to me. The other email says they received the phones and are refunding my money. Im not one to accept the runaround so, after I wasted so much time with the TM people that didnt really have the autonomy to provide GOOD customer service, I reached out to the Executive Committee of the company who also wouldnt take ownership and referred me to THE CONTRACT.

Todays response after making a phone call to the same committee was I dont know how that happened. If you still trust T-Mobile and have issues, the number you need to call is +1 (42*) ***-****. These executives make way too much money to treat hard-working wage earners like this. The shareholders deserve to know how much money is being wasted.

I will say that the change from being a 22+ year Verizon customer to a provider that means what they say has been a breath of fresh air.

I can even make phone calls all over my home area (I havent been able to with VZ). A hungry attorney could make generational money off a class-action suit and I will be more than glad to participate.

#tmobile #dontchoosetmobile #call425689****

Dear T-Mobile Escalation Manager,I am writing regarding my mobile phone that I purchased through T-Mobile in October of 2021. The phone purchased was a Samsung Galaxy S21 with an IMEI # of 350686****13573.I initially had a Sprint phone plan that had to be changed over to a T-Mobile plan when Sprint and T-Mobile merged.

I switched over to a T-Mobile plan in October 2021, and at that time, I upgraded from a 3G Sprint phone to a 5G T-Mobile phone. I have been a loyal customer of Sprint since 2013, and of T-Mobile since 2021. Recently, I moved in December 2023. My T-Mobile phone has been fully paid off since October of 2023 and unlocked as verified by T-Mobile representatives.

However, the phone itself continues to display a message to contact Sprint to unlock device, and I am unable to use it with another carrier.This fully paid off phone remains locked by Sprint. T-Mobile, both the physical store where this phone was purchased from, online, and talking to multiple customer service reps over several hours with my spouses phone, has been unsuccessful in resolving this issue for me. I am beyond upset. It has been incredibly inconvenient to be without a working phone for nearly three months now, in between selling and buying a home and traveling to and from work.

It has caused an enormous amount of emotional distress.From several conversations with customer reps, it appears that this phone is faulty. The phone settings are not comparable to what is outlined in the step-by-step guidelines for a Samsung S21 to resolve the issue. For example, under the more connection settings within the connections in settings. there is no network settings.

Instead, under settings, I have software update and then UICC unlock, the latter of which does nothing to unlock the device. When tapped, it very briefly (less than 2 seconds) displays some sort of message reading the device is preparing your settings with a loading dial icon before disappearing. Nothing else happens to the phone, and it remains locked by Sprint.The last time I spoke to a T-Mobile representative was January 10, 2024 at 2038. At first, I was certain she said her name was Jazz.

This is one call of several calls that I have made regarding my current issue, in addition to many visits of two or more hours at the physical store in town here, all without resolution. My conversation with Jazz, who at the end of the call, told me her name was Claire, again confirmed that on T-Mobiles end, my phone is indeed unlocked after I had paid it off in October of 2023. She did not know how else to address the situation although she acknowledged my frustration. I had talked to her to look into sending me a replacement phone that would be of equal value to my current phone, that I can then use with another carrier.

She said she would look into it, thanked me for being a customer, and promised to call the following day with additional information regarding a replacement phone on January 11, 2024 at 2000. I knew she was pushing me away in order to end the call because she was not able to solve my issue. She did not want responsibility for it and did not seem to care that I would helped to my satisfaction regarding this issue. I knew she would not return my call, but I gave T-Mobile one last chance to resolve this issue.

As I expected, there were no calls to my spouses phone. No emails, no voicemails. I am appalled at T-Mobiles service. I do not understand why this representative could not be honest with me and simply say that she could not resolve my issue.

Instead, she should have recommended me to escalate it, or she should have helped transfer me to the escalation line. I have tried several attempts with suggestions from T-Mobiles customer service reps to get rid of the message displayed on my phone screen stating Please contact Sprint to unlock device even though this device was purchased from a T-Mobile store. This message displays when a SIM card (other than T-Mobiles) is placed in it. This message displays after restarting the phone several times including connecting to WI-FI with the SIM card in place, restarting without connecting to WI-FI with the SIM card in place, restarting connecting to WI-FI without the SIM card in place, restarting without connecting to WIFI and no SIM card in place.

I have even done a factory reset, I have waited 24 hours, per T-Mobile representatives stating that it could take such a time frame for a device to unlock. I have waited 48 hours, and I have waited 72 hours. It has now been more than 1,196 hours of waiting. I was told cancel your T-Mobile plan, and perhaps the phone will be able to connect with your new carrier.

Now I have no cell phone service and it has been frustrating to say the least!Now, the physical store is telling me that they cannot do anything for me, for a phone that I purchased FROM them. Now, they are telling me that I need to buy a new phone and get a new plan. I am writing in frustration to explain that this phone not unlocking as how it should after being fully paid for, is NOT my problem. T-MOBILE needs to fix this.

I am escalating this to an authoritarian figure within T-MOBILE corporation to stand for their products, and to know that a situation like this is out of the customers control, and that I deserve some sort of compensation back. I demand a fully unlocked replacement phone of equal value at no extra charge. My Samsung S21 is still in great condition. I take care of my personal belongings with pride, and after fully paying for it only to find it does not fully unlock, is upsetting.

This is not how I deserve to be treated after a purchase of a faulty product, that resulted from a merge of two different mobile carriers. I will wait two weeks to hear back from T-Mobile to resolve this issue.

Addend: I am adding to this letter of anger that I have contacted T-Mobile four separate times tonight, January 16, was disconnected for two of those calls, called the new carrier I was going to switch to, called Samsung who verified that my IMEI number is still locked with Sprint, called T-Mobile who again stated my phone is unlocked, factory reset my phone again, all without resolution. I spent a total of six hours on the phone tonight, away from family. The SAME MESSAGE DISPLAYS.

PLEASE CONTACT SPRINT TO UNLOCK DEVICE.

T-MOBILE, you need to FIX THIS. Make it right!

So Im sure you guys remember I came here before about a collection for a sprint hill from years ago like 2018. So they contacted me and we had the bill settled to half and I paid it.

WHY TF I RECEIVED AN EMAIL TODAY stating that I owe the remaining balance which comes up to MORE than the ORIGINAL BILL like wtf is going on.

Exactly why I left sprint in the first place fraudulent charges and collection agency. Mind you I settled this payment directly with sprint so Im assuming no one reported it back to the collection agency they gave me f** up if they think ima pay on something that has already been settled

I(Narinrat Cain) respectfully send email messages and found someone has violated T-Mobile Advertising on YouTube

I have tried to reach T-Mobile and seems to me that no one is interested bad news for T-Mobile.

Frustrateted and exhausted!

Hackers and scammers have been roaming and spoofing around.

As All phones Carriers have known them that they are sophisticated and in dark websites 24/7

I am AT&T customer and have observed that no one has paid attention to hackers and scammers around.

All I worried about hackers and scammers are located in 554 locations.

Brookhaven, Ga

Akron

Canton

Cincinnati

Cleveland

Columbus

Franklin county, Oh

Louisville, KY

Vanceburg, KY

Detroit

Dearborn

Lake Orion

Troy

Manistee

Washtenaw County, Michigan

My phone number

(513)633- ****

Email Address

tinanong454@***.com

Here are hackers and scammers phone numbers

(303)764-****

Denver, Co

(561)609-****

Florida

Montreal Canada QC

1(51*)***-****

1(33*)***-****

1(33*)***-****

1(33*)***-****

1(33*)***-****

1(33*)***-****

1(25*)***-****

1(25*)***-****

Hackers and scammers have put restrictions and in dark websites.

Dm plug in

Digital well being

Android version

10134

Google drives, flies, TV, and page, etc.

Restricted

10355

IP Address

166.216.159.202

ISP:

AT&T Mobility

Connect speed:

DSL

Broad Brand/ Cable/ Fiber

City:

Champlain, New York

Latitude:

44.98643

Time Zone:

UTC-0500

Proxy Provider:

False

Address Type:

(U) unicast

District:

Clinton County

Zip code:

12919

Area code:

518

IDD Code:

1

Proxy

False

VPN

False

Hosting

Tor Onions

False

my cingular.net

Region:

Champlain, New York

Azo Rult Tracker

ISP

AT&T Mobility LLC

AS-20057

Domain:

att.net

5.188.10.0/2014

Please consider this matter as soon as possible and investigate them

Assist and protect me against possiblity of an identity thief opening new line of credit Accounts and wireless in my name.

Greatly Appreciate it for your attention!!!

Kindly Regards,

Narinrat Cain

We purchased a new Galaxy S23 Ultra handset from T-Mobile that was a bad phone right out of the box. After many phone calls and issues, T-Mobile finally agreed to replace the phone.

The replacement handset they sent to us was a refurbished unit and did not even include all parts or come in original packaging. I immediately let them know this was unacceptable, to send me a refurbished/previously used handset and still keep me in the contract for, and make me pay the price of, a new one. They agreed to allow me to return the handset. I then became sick and was unable to return it for a time.

Eventually they added a charge to my account for the price of the handset. At that same time, they sent a text message to my phone stating that I would receive a credit for the charge related to the handset, if I return the handset within 15 days. I immediately returned the handset and have tracking from UPS to confirm it was delivered to them the following week (well inside the 15 day time frame specified in their text message to return it and receive a credit). That was the first week of December.

We are now well into January and they still have not issued the credit. They have a thousand excuses - but the end result is the same. They have the phone, and they want to still make me pay for it anyway. They also refused to return it to me, and said they will keep it and I still have to pay.

In another conversation they said they can't confirm it was received (despite me providing tracking information and confirmation of delivery multiple times). Most recently they told me they had opened a case to locate the returned handset and I should receive a credit soon.

I have still not received the promised credit, they still have the phone they're trying to make me pay for, and my service will be disconnected soon for failure to pay for the phone I no longer have, and they do. I have screenshots of the text messages, transcripts from every chat with them about this and can share all proof.

Confidential

An Authorization Code:

005049

I Narinrat Cain) honestly and respectful send T-Mobile email to inform all Networks in/on YouTube.

I have observed everything and all Advertising and commercials in/on YouTube.

I have tried to reached out to all Advertising and commercials companies.

Whichever I am not able to reach out to any companies.

Hackers and scammers have blocked my email messages and websites.

I have sent and shown these incidents through T-Mobile. I kindly and respectful request for attention and assistance to reach out to Google Advertising Department or Customers Services.

I would be appreciated it so much and grateful.

Additionally, Hackers and Scammers have used my data, identity, and information to repost and copies all videos clips from all Advertising and commercials.

Hopefully this would be able to reach out to Google Advertising Department and Customers Services.

I kindly and respectful request for attention and assistance to reach out for all commercials and Advertising.

Under Oath and true Statement

It has been on and on for decades. I would like all Technology to understand how dark websites work to all high technology.

I believe that's how hackers and scammers have been around to *** and use malicious malwares all over the world.

Right under my data, identity, information, email and phone number.

Thankfully, I am able to reach out to T-Mobile.

I am AT&T customer and observed all activities of dark websites and activities online.

I checked and searched and am/was being hacked.

Hackers and Scammers have stolen my email messages and phone number.

I have tried to protect myself from being hacked.

But unfortunately, Some organizations has sold my data, identity, and information through Facebook in 2017.

Facebook was deleted on February 9th, 2017.

Hopefully, T-Mobile is able to investigate and bring hackers and scammers to Justice and for all.

Just follow up, information, and update all new messages!

Greatly, Appreciated it for your attention and assistance!!!

Narinrat Cain

Purchased an iPhone from T-Mobile a year ago. Approximately 2 months into having my phone, I started experiencing unusual issues that affected my enjoyment and service.

I took the only step I knew to do, which was to reach out to T-Mobile. For about the last 6 months straight, I have had to call T-Mobile because of difficulties with my service and/or phone. I have been deceived twice from T-Mobile stating that they would do an in-house claim, after numerous failed attempts to file through the insurance and through Apple. Neither method proved to be beneficial.

Instead of a proper solution, both methods came to the conclusion that T-Mobile is responsible to address my issues. T-Mobile has left me confused and disappointed. This situation has resolved into a blame game in which Apple is insisting that T-Mobile is responsible and T-Mobile in adamant that Apple is responsible. Instead of any real solution, T-Mobile has gone as far as taking my address and leading me to think that this issue was finally being solved.

Instead of a phone being sent out, I was left with no phone ever being sent out but instead, being then routed back to the blame game of who would actually be responsible. I am also dealing with the fact that T-Mobile admitted that there is known interference in my area that may affect my phones' ability to work properly. T-Mobile admitted that they could not give me an answer as to when this would be resolved. T-mobile has also insisted that I take phone in for repair, which I did.

Instead of getting back a working phone, I am now stuck with a phone that is having more problems than the original one that I took in for repairs in the first place. There is so many problems with this whole process.

If T-Mobile even remotely cared about me as a customer, someone would look into this matter and finally provide me with the relief that I deserve. I cannot say that I would recommend T_Mobile for phone service.

GetMy college kid's phone stopped charging and wouldn't turn on. I was on vacation.

The prompt on the tmobile site told me to go in to a tmobile store or call. I went into the store. The phone had a tiny chip on the screen so they wouldn't exchange it under warranty. Instead, they called tmobile customer service, gave me the phone and I was stuck filing a claim instead of doing it later when I returned home.

Then we get the new phone and you can't activate the Sim through automation. After several tries, I finally reached someone in a different country. Their English was terrible and they kept repeating phrases taught from a manual. Can you confirm and thank you so much.

Even when it did not apply. They called me by the wrong name and didn't listen when I answered the questions asked and would repeat the same one numerous times. I asked for a supervisor and she said they were all in a meeting. She kept putting me on hold.

After 30 minutes, I was fed up. I insisted on a supervisor, but she hung up. As soon as she hung up, the sim card miraculously was activated. We drove 6 hours today and I didn't feel like calling back to complain.

You can't email anyone either. So this company keeps getting by with terrible customer service.

I have not switched yet, because it is the best signal for the area I'm in. But now I will definitely consider it!

I (Narinrat Cain) respectfully send T-Mobile to follow up and update.

An Authorization Code:

521216

Review and search for more incidents as shown in/on YouTube.

Please reach out to Google Advertising, commercials, and Customers Services.

I am not able to reach out to Google Advertising, Commercials, and Customers Services.

Hackers and Scammers have stolen my email messages. When I sent Google Customer service.

Even now, I am taking chances to send T-Mobile email messages.

Hopefully this would help T-Mobile and Google Advertising and commercials Department.

I kindly requested T-Mobile pass all these incidents through T-Mobile and Google Advertising Department.

Greatly, Appreciated it for your attention!!!

Narinrat Cain