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  • Customers like
    • Plans 6
    • Price 4
    • Sales representative 4
  • Customers don't like
    • Service 17
    • Customer support 15
    • Customer service 11

I have been a T-Mobile customer for almost 10 years. About two years ago their service and customer support started going downhill. I recently called and asked if I could change to a less expensive plan and whether my contract would be extended if I made the change. Multiple times I was assured that it would not, so I told them to change my plan. I also told them to take the insurance coverage off, as I have never used it in almost 10 years.... Read more

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T-Mobile is ridiculous. I had a samsung galaxy II, shortly after they hit the market. It dropped phone calls all the time, I wouldn't get reception in my house, Half of the time I could not hear the caller or they could not hear me. Called customer service. Of-course, not help and their accents were very hard to understand. I was in the process of interviewing. Could not handle it. I went back to virgin mobile. If you have a... Read more

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I have a Samsung Galaxy S II (SGH-T989) which I bought when I lived in USA. I have since moved overseas AFTER fully paying off the balance on my phone and the Early Termination Fee (ETF) to T-Mobile.In spite of completely fulfilling my obligations and commitment to T-Mobile they have blocked my ability to setup Tethering and Hotspot on my phone now that I am using a local SIM. I have spent a lot of time with Samsung Escalated technical support... Read more

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I am so annoyed at this moment. In November I had issues with my Sensation. They sent me 5 phones to replace it and none of them worked, and one even destroyed a 16GB SD card that I had with over 3,000 pictures with some of them being of my dad who passed away last January unexpectedly and of my kids with him. I lost those memories because TMobile sent me phones that did not work. I finally got someone who was able to send me a replacement phone... Read more

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