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We were customers of T-mobil for oever 5 years. When we found a erroneus $ 120.00 extra charge for unlimited internet service. When we asked for them to correct it despite the fact only one phone had unlimited internet and no usage on the others, they refused to issue a credit". We asked them to eliminate the charges or we would move service, they did not care/. We moved to another carrier!. then they tacked on over $ 200 re-stocking fees for replacement of equipment from previous month, plus a penalty fees despite the service would expire within two months". they also tacke on collection fees!. So a $ 600 bill turned out to become $ 1,458".00 we are looking for others in order to file a CLASS ACTION suit against T-mobile|.please contact toptdls@gmail|.com with details of similar events, we need atleast 29 more persons that have experinced such abuse. 129c734
 Comments (23) |
| 1. Written by on December 21, 2011 from minneapolis, minnesota, US i been with t mobil from 2004 i use to have 1000 minuts for two years two yrs ago i sine for family an unlimeted minuts and i don my contract on 11/18/11 last manth when i stap to sign it they did by them selve.when i got simpl mobil they seen what i sign fore and they told me to stay we e er sig it but they told us to pay desconnect the service what i do not have the servise pls im going to cort for this im the vectom if som body is abused by t mobil lets get up to gether send me e nail workn 001@ umn.edu |
| 2. Written by RGFYV on December 19, 2011 from yonkers, new york, US I've been with T-Mobile since they were VoiceStream, probably about a dozen years or so. I have to call these bastards every single month to challenge all sorts of charges they slip onto my bill. Last Christmas, I bought my daughter a Samsung Gravity-T, which T-Mobile marketed knowing full well it was a piece of sh*t. They warranteed the first one with a reconditioned one, and the reconditioned one crapped out a few months later. Of course, the phone was no longer available, and I had to purchase a new phone for her. I DESPISE them. Unfortunately, the carriers in this area are even worse than them. |
3. Written by a rubbed customer on November 12, 2011 from hammond, louisiana, US I hate theses guys. I am in may last month of my 2 years plan, and they charged me $330 basically for nothing. I cannot even open my bill to see where I did wrong. They've charged me without explaining the bill. Hate them!!!! Looking forward to change my mobile career to a cheaper and prepaid company. Miss me and my wallet T-mobile!!!!!!!! |
| 4. Written by Julie on November 10, 2011 from brooklyn, new york, US They make a shoddy product and have no service whatsoever to the area I'm moving to. I called not even to cancel but to find out if they have any way to cover PA where I am moving to they said no and I have to pay for an early termination fee since they can't afford to do what sprint and at&t and already do. My phone also says emergency calls only half the time and when I asked about it they said I probably have to uprgade my phone. Never get T-mobile they force you into a two year contract and give you a phone that doesn't even last the first year and then make you pay for a brand new one. The termination fee is a better investment. It's a terrible company with horrible customer service. I wish i hadn't bothered being a loyal customer for the last 5 years, |
| 5. Written by angry on October 26, 2011 from hagerstown, indiana, US i went with tmobile and got their everything plan..and long to my beholded mind they did not cover texting. my first bill through them was out of this world! 457.89! for the first month because we were charged additional for every single text. so when i called to cancel my phone and i was even nice enough to pay to have cancelled. i paid the 200 fee. and 2 months later i get a bill for 800 from tmobile. now ii have collection agencies calling me saying i owe over 1200 from tmobile because i never paid my bill. and never paid the fee to have my phone shut off(which i did pay) they are a joke! and they are ruining. the man i talked to on the phone said its going to ruin my credit having this bill, and i told him i would make the payments to not hurt it. and he asked me how i would like to pay the 1200 to them...i told them i did not have that kind of money sitting around. i am a manager at mcdonalds, and 11.75 does not cover that all at once. so now since i am making payments, it has ruined my credit. i would not suggest anyone to go through t-mobile ever!! go to sprint or verizon! both i would highly recomend. i have been with sprint for little over a year now and they are great! cutting you extensions and even crediting your bill for being a loyal customer! |
| 6. Written by ms.walker on August 13, 2011 from kingsland, georgia, US i was with t-mobile for 8 years.had no contract with thim. my phone was going out.so i need a new phone. was going to sign up again.not after t-mobile told me i would have to pay $500 for a new phone.they never had to worry about me paying. never was late nor missed a payment.if there is anyone with t-mobile. they need to mover over to verizon.my children had me to mover over. bill have less with verizon.don't miss t-mobile.  |
| 7. Written by me on August 12, 2011 from wallingford, connecticut, US WHY CAN'T I FIND A F*****G PHONE NUMBER FOR CUSTOMER SERVICE ON MY BILL...EVEN GOOGLED AND GET RUN AROUND INFORMATION |
| 8. Written by anon on July 27, 2011 from cleveland, ohio, US been with t-mobile about 20 years this year and love them. they always take care of me when I call and have deleted charges that I actually incurred being *** on fb. I am no longer under contract but continue to use them and will continue over and above the others. |
| 9. Written by NOT HAPPY on July 23, 2011 from salt lake city, utah, US Been a T-mobile customer for almost 2 yrs. Can't use our phones in our basement and have to sit in certain spots when upstairs to get service. We live in the city so there should be no reason why we are not getting service. I have called and let them know MANY times about this problem. They STILL have done NOTHING to fix it. I'm glad we pay over 100.00 a mnth for crappy service UGH! Can't wait til our contract ends!!! We will NEVER be using T-mobile again.  |
| 10. Written by richard on July 14, 2011 from buffalo, new york, US T-mobile overcharges me, and its salesman takes deceptive ways to make me sign contract. They applied a 39.99 per month plan, which I had rejected. By using only month, I canceled, but they charged me at least $400. It is a incredible company. |
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