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1.7 Based on 181 reviews
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  • Customers like
    • Plans 6
    • Price 4
    • Sales representative 4
  • Customers don't like
    • Service 17
    • Customer support 15
    • Customer service 12

Last week i called t mobile customer sevice because i was having issue with call drops and poor voice quality , so i called and this customer sevice guy starts selling me note 7 and he was showing me good dreams that i will get 128 ssd card free and i will get the phone before release so i ordered one and now after 1 week they change the delivery date than i called customer service again and nobody helped me there and in the end i told them that... Read more

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I am done with T-mobile forever! I haven't used t-mobile for over 10 years now. I thought they might of gotten their *** together by now. NOT> I tried to unsuccessfully port over 4 numbers from ATT to T-mobile. So I was on t-mobiles for perhaps 5 minutes talking to their rep. Since our other numbers was not ported over, I decided to cancel T-mobile and go back to ATT. Now T-Mobile keeps sending me charges for a full month family plan of... Read more

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I canceled my T-Mobile prepaid account today. There was a balance of $39 and change. T-Mobile announced they were going to keep the remaining funds on my account - no refund!!! Eventually they let me transfer the balance to my daughter's account, but now she has a positive balance she doesn't need (and will never get back from this rapacious company when she cancels her service). This is blatant, petty profiteering. The company of course has... Read more

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On my account #918-847-951 TMobile promised me that they would send out a check to me for $10.46 on the credit balance on this account. This was discussed between Agent Layanna Williams and myself on 6/15/16 and 7/11/16 respectively. On 8/8/16, Ms. Denise M. informed me that TMobile would honor all of its' promises to pay me through a check yet that it could not. Instead, I was offered to receive a credit on this account event though that... Read more

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  • From mobile
  • Aug 07
  • #896335

My wife has been with T-Mobile for more than 10 years. T mobile store in Alamo ranch/ San Antonio TX got a very bad emploee,her name is Monica. She is racist,rude and not customer service oriented.

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  • From mobile
  • Aug 07
  • #896114

They called me back 16 hours after a complaint. THE sad thing is they call me at 4am about bad service. Anyone have an idea of the award for damages. I have a tape recordind and caller id.

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Same bait and switch situation happened to my wife. I warned her earlier to get a phone and plan at Walmart where she can talk to a sales person directly rather than call T-Mobile where they will spin your head faster than a top. Instead, she phoned T-Mobile anyway where she was promised one thing then sold another. It wasn't until she was about to initial the emailed contract that she realized she had been duped. When she called back to... Read more

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  • From mobile
  • Aug 06
  • #895816

Dont go to tmobile in brooklyn long wait time un friendly atmospher very disagreable every time i go to that store i have a problem. Dont go to johnathan. Store0500 fulton street&nostrand

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  • From mobile
  • Aug 06
  • #895809

Dont buy any tablets from tmobile even if you have insurance on the tablet if the port malfuntions thay dont honer the warranty and you wind up paying insurance for nothing

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  • From mobile
  • Aug 03
  • #894131

Worst service provider yet. Lied about price just to get me to switch. Don't go to t mobile unless you like being lied to and robbed for your money. I thought suncom was the worst cellular company only to find out they changed there name to T-Mobile.

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