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T-Mobile USA, Inc. is a company that provides wireless communication services. It is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. Around the country, the company’s Personal Coverage Check gives customers a clear picture of their local coverage. The value of the plans, the breadth of the coverage, the reliability of the network, and the quality of the service has been the characteristic features of the company. At the present time, the corporate office of the company is headquartered in Bellevue, Washington. T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG. Deutsche Telekom is one of the largest telecommunications companies in the world. Please try to contact TMobile Customer Service directly prior to posting any complaints on this site.

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Anonymous
TMobile - T-mobile defective phone and poor service in area
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

T-Mobile sold me a defective phone, and will not stand by it repeatedly- though it is problematic for many based on my internet research. The touch screen stopped working. This app...

#319025
May 17, 2012
3

Anonymous
TMobile - T mobile scam
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I ordered 1 phone got two. I returned the phone untouched and now I am being charged for it. I have filed a BBB complaint and a complaint with the attorney general of VA. I...

#319002
May 16, 2012
11

KSmooth
TMobile - T mobile trying to rob me!
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I had a prepaid phone for 47.00 bucks a month. My bill sky rocketed If i miss a payment, no contract, so cut the phone off. They took features away from me and gave me less for mo...

#318810
May 16, 2012
7

FLOSSDAILY
TMobile CHEATED ME OUT OF MY REBATE
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I HAVE BEEN A CUSTOMER OF TMOBILE FOR TEN YEARS AND DECIDED TO ADD MY SON TO MY ACCOUNT. I PURCHASED HIM A NEW PHONE AND WAS TOLD I WOULD RECEIVE A $50.00 REBATE. I FOLLOWED ALL ...

#318271
May 14, 2012
11

Anonymous
TMobile - T-mobile - sucks.
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

After having experienced sky high rates from t-mobile, i decided to change my phone from android to regular cell phone (flip phone). I tried to go online and cancel my data plan o...

#317708
May 10, 2012
33

Jubilee
TMobile scams their costumers beware!
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

My husband had a cellular plan through Tmobile when we first met. His bill was one-hundred and thirty dollars a month for 800 minutes and a crappy phone that never worked. We can...

#316871
May 06, 2012
39

Allisonm...
TMobile - T-Mobile Fraud
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I upgraded to a blackberry device, placing the order by phone. What the company did instead was assign me a second phone number. Since I was on auto-pay for the first number, I don...

#316048
May 02, 2012
54

Dman8686
TMobile - Ridiculously poor customer loyalty
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I have been a customer of T-Mobile since the 90's before T-Mobile ever existed in the US and never switched. Having rarely participating in T-Mobile's upgrade programs, I c...

#315479
Apr 29, 2012
70

Mdmoore07
TMobile - T-Mobile WON'T STAND BEHIND YOU
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I purchased a t-mobile phone about 1 year ago. At the time I was living in the Buckhead area of Atlanta. About a week ago, I purchased a home about 15 minutes from my previous loca...

#315100
Apr 27, 2012
77

Bikerbear
TMobile - T-Mobile took over my phone speaker!!!
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I dialed 611 to talk to service representative and the phone started BLARING a message that basically said use the internet so we don't have to talk to you! If it had happened...

#314852
Apr 26, 2012
66

TheLion
TMobile - T-mobile run around
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

T-Mobile offered a $10 CR per month for a 2yr contract renewal and 500 free text messages on my wife's line (we had been paying 4.99 for 300 messages on her line). After renewing ...

#313210
Apr 19, 2012
113

Rosaline...
TMobile - T-Mobile can kiss my ***!!
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I have been a loyal t-mobile customer since 2004, I have paid my bill on time, I upgraded when I was eligible & rarely had any complaints. You'd think they'd want to keep s...

#312589
Apr 16, 2012
188

Traceyle...
TMobile Countryside (AKA ABC Cellular Inc.) will scam and threaten you!
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I visited this T Mobile and was "helped" by an employee who I allowed to access my account, but ultimately I left without making a purchase. A few weeks later, I went ...

#309604
Apr 03, 2012
221

Ginaoui
TMobile - WHAT PART OF UNAUTHORIZED DOESN'T T-Mobile UNDERSTAND!!!
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

A third-party company, Bullroar, charged my cell phone in February without my permission. I’ve been fighting with T-Mobile to remove this charge. THEY REFUSED to remove it. Cal...

#308815
Mar 30, 2012
196

Tmobiles...
TMobile - False charges customer service SUCKS !!!!!!
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

To make it short t minus mobile would not send me a box to return my defective ph now they say I owe them 1,200 $ This has to be illegal I will take part in a class action sute.th...

#307829
Mar 26, 2012
215

NGUYEN B...
TMobile - T-Mobile cheating bill,and plan
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

T-mobil automatic cornect my phone to internet,with out my calling cornect, while my phone an data off all the time,when we calling for take out the money and cut that service,th...

#306283
Mar 20, 2012
280

Anonymous
TMobile - T-Mobile
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I have been with T-Mobile contract for over a year now. I think they are messing about people calling charges; I don’t even use my phone that much as I have 100 min free calls an...

#303919
Mar 11, 2012
253

Anonymous
TMobile - T-mobile charging for non-ordered services, then suspending for refusing to pay for those services
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

Tmobile billed for a monthly data plan and insurance I did not order, then suspended my account when I refused to pay the charges for those services (which I did not use). Each tim...

#303145
Mar 08, 2012
277

Anonymous
TMobile - Shipping
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

To whom it may concern,I have just had the absolute worst experience attempting to switch over to your pre-paid service from T-Mobile. After two days of attempting to o...

#302773
Mar 06, 2012
244

Docdrag
TMobile - T-Mobile sold me a duff text bolt on
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

Added an unlimited text bolt-on and the numpty on cs didn't add it. I then went well over my allowance running up a bill of over £300. Now I am fighting to get it back as they den...

#301347
Mar 01, 2012
223

Emfdmg
TMobile - T-Mobile Sucks!
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I had been a loyal customer for T-Mobile for many years. In November I got sick and lost my job. I called T-Mobile and told them I had to cancel the account. I agreed to pay the...

#301069
Feb 29, 2012
286

Smithb312
TMobile - Poor service and misleading info - T-Mobile
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

Don't do business with T-Mobile. You get lousy connections for a premium price. I purchased a secondary phone (which was definitely not an upgrade) in July of 2010. Apparent...

#298271
Feb 18, 2012
313

Wendellone
TMobile - Truly the worst customer service ever
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I called on Feb. 11. Yes, it was a busy day due to some sale but I had to call because I was in my 3-day window to return a new phone and cancel service. I was transferred 3 times ...

#297458
Feb 15, 2012
278

Jh11375
TMobile - T-mobil were really suck !!!
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I was call them few time at month ago ,to make sure my 2 years contract should be end at yesterday . They told me the same on every time . But I was told the end of the contract da...

#295944
Feb 10, 2012
324

Anonymous
TMobile - Worst customer service ever!!! (yes, i contacted them first)
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I wanted to share my T-mobile experience today. I have been a customer for 9 years and this is the response I recieved from online chat today. Truly the worst customer service I ha...

#293312
Jan 31, 2012
399

Anonymous
TMobile - ClickGen premium services?
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I checked my T-Mobile bill and noticed it was about $10 higher. I had to look throughout the bill since we have unlimited text, data and phone. There was ClickGen charge on my bill...

#293170
Jan 30, 2012
1081

John Tam
TMobile - T-Mobile
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I am on a T0Moile 2 year plan that include Internet. The internet cost $20.00 monthly but I cannot access the internet at my house. I have talked to T-Mobile various time (Tech s...

#293082
Jan 30, 2012
377

VJD
TMobile - T-Mobile Extortion
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

CONSUMER NEWS I got the 39.99 1000/1000 T-mobile plan back in 2007 and kept the service, and the plan (until they "grandfathered" it) AND the same PHONE since then. I was on...

#291314
Jan 23, 2012
350

Prbell
TMobile - T-mobile
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

T-mobile SUCK!!! 8-2013 I can change carriers. Purchased a new phone on my plan and got Internet. The rep did not tell me that our other line had Internet and I would have to pay ...

#291035
Jan 22, 2012
334

Computer...
TMobile Contracted for Non-existent Service
5.0 P.O. Box 37380 AlbuquerqueNM87176-7380 1-800-T-MOBILE, 1-800-866-2453 http://www.t-mobile.com/Contact.aspx?WT.z_unav=ftr__contact

I completed a contract with the TMobile theives for an internet connection. When I got the item, I connected it to my computer, installed it and it did not work. I spent two week...

#289941
Jan 18, 2012
322
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